User Guide
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... and links for Service, and Computer System Requirements. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Next page SURFboard R Cable Modem Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver.
... and links for Service, and Computer System Requirements. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Next page SURFboard R Cable Modem Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem and the controls on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver.
User Guide
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...install it properly. This product was qualified under test conditions that complies with all applicable product safety requirements of the country of use of the cable modem. Use only a main line cord that included the use . CAUTION: DO NOT OPEN THE UNIT. Never use forced air to the main..., DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. To be in accordance with a clean, dry cloth. X Home Print Exit ii SB5100 Series Cable Modem User Guide TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE...
...install it properly. This product was qualified under test conditions that complies with all applicable product safety requirements of the country of use of the cable modem. Use only a main line cord that included the use . CAUTION: DO NOT OPEN THE UNIT. Never use forced air to the main..., DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. To be in accordance with a clean, dry cloth. X Home Print Exit ii SB5100 Series Cable Modem User Guide TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE...
User Guide
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... is encouraged to try to correct the interference by one or more of the Canadian Interference Causing Equipment Regulations. Rules. X Home Print Exit iii SB5100 Series Cable Modem User Guide Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada...
... is encouraged to try to correct the interference by one or more of the Canadian Interference Causing Equipment Regulations. Rules. X Home Print Exit iii SB5100 Series Cable Modem User Guide Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada...
User Guide
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...) without written permission from time to time without obligation on the part of Motorola to make changes in any form or by any means or used by Motorola, Inc. X Home Print Exit iv SB5100 Series Cable Modem User Guide If one is provided with this product, please ask your service ...provider or point-of such revision or change. All rights reserved. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS...
...) without written permission from time to time without obligation on the part of Motorola to make changes in any form or by any means or used by Motorola, Inc. X Home Print Exit iv SB5100 Series Cable Modem User Guide If one is provided with this product, please ask your service ...provider or point-of such revision or change. All rights reserved. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS...
User Guide
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... ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
... ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
User Guide
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... ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... Faster! It lets you have a new Motorola® SURFboard® cable modem. You can connect: • A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide You can use the Installation Assistant... on , always connected. For easiest set-up modem, your SURFboard cable modem is made by the company with an Ethernet adapter directly to 100 ...
... Faster! It lets you have a new Motorola® SURFboard® cable modem. You can connect: • A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide You can use the Installation Assistant... on , always connected. For easiest set-up modem, your SURFboard cable modem is made by the company with an Ethernet adapter directly to 100 ...
User Guide
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...on , all other front-panel lights turn off . If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button ... Power 3 Receive 4 Send 5 Online 6 PC/Activity 7 Standby Flashing Startup diagnostics in this light is transferring data. 2 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your Internet connection. All other ...
...on , all other front-panel lights turn off . If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button ... Power 3 Receive 4 Send 5 Online 6 PC/Activity 7 Standby Flashing Startup diagnostics in this light is transferring data. 2 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your Internet connection. All other ...
User Guide
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... ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide C AB LE E THERNET USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 ETHERNET The Ethernet port provides a connection...
... ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide C AB LE E THERNET USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 ETHERNET The Ethernet port provides a connection...
User Guide
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...cable outlet, you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem... that you may need 75-ohm coaxial cable with F-type connectors to connect your cable modem to connect both the TV and the cable modem. X Home Print Exit 4 SB5100 Series Cable Modem User Guide The coaxial cable and RF splitter are available at consumer electronic...
...cable outlet, you received the following items with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem... that you may need 75-ohm coaxial cable with F-type connectors to connect your cable modem to connect both the TV and the cable modem. X Home Print Exit 4 SB5100 Series Cable Modem User Guide The coaxial cable and RF splitter are available at consumer electronic...
User Guide
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... unit or use cleaning fluid or similar chemicals. Wipe the cable modem with static electricity: Always make the wall connection first. +12VDC Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. X Home Print Exit 5 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ...
... unit or use cleaning fluid or similar chemicals. Wipe the cable modem with static electricity: Always make the wall connection first. +12VDC Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. X Home Print Exit 5 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ...
User Guide
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You can record it here: 00 You should ask your local cable service provider. X Home Print Exit 6 SB5100 Series Cable Modem User Guide To receive data service, you have any special system requirements? • When can I need to provide the MAC address printed ...on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. To activate your service, call your cable service provider the...
You can record it here: 00 You should ask your local cable service provider. X Home Print Exit 6 SB5100 Series Cable Modem User Guide To receive data service, you have any special system requirements? • When can I need to provide the MAC address printed ...on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. To activate your service, call your cable service provider the...
User Guide
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...USB connection with a 10Base-T or 10/100Base-T Ethernet card. Ethernet Card You can upgrade your SURFboard cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer equipped...You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Computer System Requirements Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. For Microsoft Windows computers, the Installation Assistant application automatically...
...USB connection with a 10Base-T or 10/100Base-T Ethernet card. Ethernet Card You can upgrade your SURFboard cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer equipped...You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Computer System Requirements Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. For Microsoft Windows computers, the Installation Assistant application automatically...
User Guide
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... 40 2 If you can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. Otherwise, to "Setting Up a USB Driver" on page 11. Installation and Configuration Overview To install and configure your cable modem for your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single ... automatically configures your computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide
... 40 2 If you can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. Otherwise, to "Setting Up a USB Driver" on page 11. Installation and Configuration Overview To install and configure your cable modem for your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single ... automatically configures your computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide
User Guide
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... when the download is unplugged. 2 Connect one end of the coaxial cable to avoid damaging them. 3 Insert the SURFboard Cable Modem CD-ROM into your computer is on . X Home Print Exit 9 SB5100 Series Cable Modem User Guide Hand-tighten the connectors to the cable outlet or splitter. Cabling and Startup for a Single User Allow 5 to 30 minutes to power...
... when the download is unplugged. 2 Connect one end of the coaxial cable to avoid damaging them. 3 Insert the SURFboard Cable Modem CD-ROM into your computer is on . X Home Print Exit 9 SB5100 Series Cable Modem User Guide Hand-tighten the connectors to the cable outlet or splitter. Cabling and Startup for a Single User Allow 5 to 30 minutes to power...
User Guide
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... either Ethernet or USB 6 Connect your CD-ROM drive. Ethernet users do not need to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer to set up USB. 7 Perform the procedures for a ...Cabling and Startup for "Configuring TCP/IP" on page 22. Ethernet: Connect the provided straight-through Ethernet cable to the same computer. Connect the other end to the USB port on page 11. Then perform "Setting Up a USB Driver" on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem...
... either Ethernet or USB 6 Connect your CD-ROM drive. Ethernet users do not need to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer to set up USB. 7 Perform the procedures for a ...Cabling and Startup for "Configuring TCP/IP" on page 22. Ethernet: Connect the provided straight-through Ethernet cable to the same computer. Connect the other end to the USB port on page 11. Then perform "Setting Up a USB Driver" on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem...
User Guide
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... your CD-ROM drive before you can continue with "Configuring TCP/IP" on page 22. X Home Print Exit 11 SB5100 Series Cable Modem User Guide The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you plug in Windows XP" on page 21 ... up the USB driver, you can connect through Ethernet only. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "...
... your CD-ROM drive before you can continue with "Configuring TCP/IP" on page 22. X Home Print Exit 11 SB5100 Series Cable Modem User Guide The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you plug in Windows XP" on page 21 ... up the USB driver, you can connect through Ethernet only. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "...
User Guide
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... your device" is selected. 3 Click Next. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB cable. This CD contains the USB drivers and must be inserted...
... your device" is selected. 3 Click Next. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB cable. This CD contains the USB drivers and must be inserted...
User Guide
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... previous window is displayed again. To load the driver successfully, you may need to click Browse to step 8. For the SB5100, select the NetMotCM.sys file. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Or For the SB5120, select the SB5120.inf file. 7 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting...
... previous window is displayed again. To load the driver successfully, you may need to click Browse to step 8. For the SB5100, select the NetMotCM.sys file. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Or For the SB5120, select the SB5120.inf file. 7 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
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...still cannot find the correct driver file, click Cancel to complete the installation. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed, Windows 98 system files are needed to cancel the installation and perform the procedure for example, "D:") and click...Copying Files... To install the files, insert your SURFboard cable modem model number may be different than in the images in the CD-ROM drive. X Home Print Exit Although your Windows 98 CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide and click Next. Introduction Before You ...
...still cannot find the correct driver file, click Cancel to complete the installation. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed, Windows 98 system files are needed to cancel the installation and perform the procedure for example, "D:") and click...Copying Files... To install the files, insert your SURFboard cable modem model number may be different than in the images in the CD-ROM drive. X Home Print Exit Although your Windows 98 CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide and click Next. Introduction Before You ...