User Guide
Page 3
... safety requirements. Use only an ac line cord that complies with regulation, the user must use of the supplied cable between system components. Model Standards SB4100 FCC Part 15, ICES-003, UL/C-UL (UL1950 3rd Edition) SB4100i EN55022, EN55024, EN60950, CISPR 22, CISPR 24, IEC950 : 1991 + A1...of the Directive(s) of the Council of Conformity We Motorola, Inc. Declare under our sole responsibility that the SURFboard Cable Modem Model SB4100i, SB4100E To which the declaration relates is in compliance with FCC regulations. The SB4100 meets one or more of the standards listed: ...
... safety requirements. Use only an ac line cord that complies with regulation, the user must use of the supplied cable between system components. Model Standards SB4100 FCC Part 15, ICES-003, UL/C-UL (UL1950 3rd Edition) SB4100i EN55022, EN55024, EN60950, CISPR 22, CISPR 24, IEC950 : 1991 + A1...of the Directive(s) of the Council of Conformity We Motorola, Inc. Declare under our sole responsibility that the SURFboard Cable Modem Model SB4100i, SB4100E To which the declaration relates is in compliance with FCC regulations. The SB4100 meets one or more of the standards listed: ...
User Guide
Page 4
... du Règlement sur le matériel brouilleur du Canada. UNIX is necessary, contact your cable modem service provider. © 2000 by permission of Motorola, Inc. iii Motorola, Inc. Repairs If repair is a registered trademark of Motorola, Inc. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN THAT...
... du Règlement sur le matériel brouilleur du Canada. UNIX is necessary, contact your cable modem service provider. © 2000 by permission of Motorola, Inc. iii Motorola, Inc. Repairs If repair is a registered trademark of Motorola, Inc. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN THAT...
User Guide
Page 5
... Serial Bus (USB) port is made by the company with over 50 years of -the-art SURFboard® SB4100, SB4100i, or SB4100E, cable modem. The standard Ethernet connection provides network service to SB4100, SB4100i, and SB4100E. For all models, just open your browser and s u r f ! Better! ***...other online services. TM 1 Congratulations, you now have a new state-of cable TV expertise. The SB4100 transmits and receives data at much higher speeds than a phone modem Just open your home or business computer to connect your browser and surf. SURFboard R Introduction Before ...
... Serial Bus (USB) port is made by the company with over 50 years of -the-art SURFboard® SB4100, SB4100i, or SB4100E, cable modem. The standard Ethernet connection provides network service to SB4100, SB4100i, and SB4100E. For all models, just open your browser and s u r f ! Better! ***...other online services. TM 1 Congratulations, you now have a new state-of cable TV expertise. The SB4100 transmits and receives data at much higher speeds than a phone modem Just open your home or business computer to connect your browser and surf. SURFboard R Introduction Before ...
User Guide
Page 10
... format is found on the bar code label marked HFC MAC ID on the sides of the modem to your service. Refer all service to prevent it from overheating. • Do not open the SB4100 cable modem. Precautions • Do not block the ventilation holes on the rear panel. SURFboard R Introduction Before You... TV cable to cable outlet Power cord to electrical outlet You must call your service provider to activate your local service provider. • Wipe the modem with a clean, dry cloth. Never use forced air to provide the media access control (MAC) address.
... format is found on the bar code label marked HFC MAC ID on the sides of the modem to your service. Refer all service to prevent it from overheating. • Do not open the SB4100 cable modem. Precautions • Do not block the ventilation holes on the rear panel. SURFboard R Introduction Before You... TV cable to cable outlet Power cord to electrical outlet You must call your service provider to activate your local service provider. • Wipe the modem with a clean, dry cloth. Never use forced air to provide the media access control (MAC) address.
User Guide
Page 12
Contact your modem for availability and instructions. The SB4100 supports many multiple user configurations. It can easily serve as a gateway to the Internet for up to the same computer. TM 8 Ethernet Multiple...must configure your service provider for multiple user service. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 Standard Ethernet cable Ethernet hub Standard Ethernet cable Computer Computer Computer Cabling For Multiple Users Your service provider must be connected to an Ethernet ...
Contact your modem for availability and instructions. The SB4100 supports many multiple user configurations. It can easily serve as a gateway to the Internet for up to the same computer. TM 8 Ethernet Multiple...must configure your service provider for multiple user service. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 Standard Ethernet cable Ethernet hub Standard Ethernet cable Computer Computer Computer Cabling For Multiple Users Your service provider must be connected to an Ethernet ...
User Guide
Page 18
... the Microsoft CD that came with Windows 98, Windows 2000, or Windows Me. TM 14 If it has not been installed, refer to the cable modem. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with your PC. 1 Check that the...
... the Microsoft CD that came with Windows 98, Windows 2000, or Windows Me. TM 14 If it has not been installed, refer to the cable modem. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with your PC. 1 Check that the...
User Guide
Page 22
... operations message and the O/S name display above the Operations box. 7 If the O/S is not supported, the remove utility is disconnected from your computer. 2 Insert the SB4100 CD into the CD drive. 3 On the Windows Desktop, click Start. 4 Select Run. 5 Type in red. A file could be located, the remove process fails and... the USB Driver Removal application. 10 Click Exit. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Removing Operating System (O/S) Files 1 Be sure the SB4100 modem is disabled. TM 18
... operations message and the O/S name display above the Operations box. 7 If the O/S is not supported, the remove utility is disconnected from your computer. 2 Insert the SB4100 CD into the CD drive. 3 On the Windows Desktop, click Start. 4 Select Run. 5 Type in red. A file could be located, the remove process fails and... the USB Driver Removal application. 10 Click Exit. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Removing Operating System (O/S) Files 1 Be sure the SB4100 modem is disabled. TM 18
User Guide
Page 24
...normal operation, the receive channel is lost . Your service provider will need to know the status of the SB4100. • Press the Standby button to 30 minutes. Resetting the SB4100 may be in standby mode, press Standby button. Send During normal operation, the send channel is lost. ...During startup, the IP registration was not successful. If the first light that is off . Before calling your service provider. • Check the lights on the rear panel. Power Modem...
...normal operation, the receive channel is lost . Your service provider will need to know the status of the SB4100. • Press the Standby button to 30 minutes. Resetting the SB4100 may be in standby mode, press Standby button. Send During normal operation, the send channel is lost. ...During startup, the IP registration was not successful. If the first light that is off . Before calling your service provider. • Check the lights on the rear panel. Power Modem...
User Guide
Page 25
... that Acrobat Reader 4.0 is working if you have a clear TV picture. call your data service will not function. • Check the coaxial cable at the modem and your computer. • Press the Standby button to reconnect Internet Service. • Check that your TV is installed and selected. If you are not... regular TV channels, your service provider if you have cable and you need an IP address. • Check the USB or Ethernet cable at the modem and wall outlet, and hand-tighten if necessary. • Check the IP address (follow the steps in Verifying Your IP Address); TM 21
... that Acrobat Reader 4.0 is working if you have a clear TV picture. call your data service will not function. • Check the coaxial cable at the modem and your computer. • Press the Standby button to reconnect Internet Service. • Check that your TV is installed and selected. If you are not... regular TV channels, your service provider if you have cable and you need an IP address. • Check the USB or Ethernet cable at the modem and wall outlet, and hand-tighten if necessary. • Check the IP address (follow the steps in Verifying Your IP Address); TM 21
User Guide
Page 26
...you under the following terms. 22 The Software is never sold. UPON ACCEPTANCE, THIS AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA BCS. RETURN THIS PRODUCT INCLUDING ALL SOFTWARE, COMPONENTS, DOCUMENTATION OR ANY OTHER CONTENTS OF THE PRODUCT PACKAGE, WITHIN TEN (10) DAYS AFTER ...OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. Any and all firmware and/or software accompanying the Motorola BCS Cable Modem (collectively "Software") is licensed to any subsequent licensee for personal use only on the terms of the Software. THE TERMS OF...
...you under the following terms. 22 The Software is never sold. UPON ACCEPTANCE, THIS AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA BCS. RETURN THIS PRODUCT INCLUDING ALL SOFTWARE, COMPONENTS, DOCUMENTATION OR ANY OTHER CONTENTS OF THE PRODUCT PACKAGE, WITHIN TEN (10) DAYS AFTER ...OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. Any and all firmware and/or software accompanying the Motorola BCS Cable Modem (collectively "Software") is licensed to any subsequent licensee for personal use only on the terms of the Software. THE TERMS OF...
User Guide
Page 27
.... EXPORT, the software or product components in violation of the Motorola BCS Cable Modem provided with this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of law principles. You represent ...and warrant that you shall not use in on non-compatible hardware. Except as otherwise expressly provided in this package. Motorola BCS is strictly ...
.... EXPORT, the software or product components in violation of the Motorola BCS Cable Modem provided with this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of law principles. You represent ...and warrant that you shall not use in on non-compatible hardware. Except as otherwise expressly provided in this package. Motorola BCS is strictly ...