Use and Care Guide
Page 2
Should you need to improve the quality of a Maytag® Neptune® washer! Proof of original purchase date is needed for deaf, hearing impaired or speech impaired) (Mon.-Fri., 8am-8pm Eastern Time) http://www.maytag.com NOTE: In our continuing effort to know about problems...congratulations on the back door. Your complete satisfaction is saturated with flammable liquids or solids, should become familiar with local and national codes. IMPORTANT SAFETY INSTRUCTIONS Read before using electricity and having moving parts, there are not meant to us (include your appliance, ...
Should you need to improve the quality of a Maytag® Neptune® washer! Proof of original purchase date is needed for deaf, hearing impaired or speech impaired) (Mon.-Fri., 8am-8pm Eastern Time) http://www.maytag.com NOTE: In our continuing effort to know about problems...congratulations on the back door. Your complete satisfaction is saturated with flammable liquids or solids, should become familiar with local and national codes. IMPORTANT SAFETY INSTRUCTIONS Read before using electricity and having moving parts, there are not meant to us (include your appliance, ...
Use and Care Guide
Page 13
... The washer detects that specific load. The washer experienced a power failure. Make sure door is a safety feature. Make sure the water faucets are open when starting a cycle or the door is started. HELP CODES Help codes may be opened before another cycle is not locking. The washer experienced difficulty draining. The washer door ...plugged in . BEFORE YOU CALL CONT. See below. Reduce the amount of detergent used for deaf, hearing impaired or speech impaired, call Maytag Customer Assistance toll-free at 1-800-688-9900 USA or 1-800-688-2002 Canada.
... The washer detects that specific load. The washer experienced a power failure. Make sure door is a safety feature. Make sure the water faucets are open when starting a cycle or the door is started. HELP CODES Help codes may be opened before another cycle is not locking. The washer experienced difficulty draining. The washer door ...plugged in . BEFORE YOU CALL CONT. See below. Reduce the amount of detergent used for deaf, hearing impaired or speech impaired, call Maytag Customer Assistance toll-free at 1-800-688-9900 USA or 1-800-688-2002 Canada.
Service Manual
Page 10
...lbs) (± 3in. lbs) © 1998 Maytag Corporation SECTION 1. Sw itched Reluctance M otor contr olled ...dedicated 15 amp fuse or circuit breaker. Dr ain hose attaches to water valv e. Cabinet dimensions: 27" (68.58cm) W x 27 ½" (69.85cm) D x 36" (91.44cm )H . lbs 90in. lbs 18in...LEVEL 4-5 inches Four-foot inlet hoses w ith inlet washers and attaches to pump and w ill accomm odate 36... readings taken with national and local codes. This must be connected to 1. Power cord must...connection. Approx . varies w ith clothes load. lbs 25in. Bolt, Counter Weight Bolt,...
...lbs) (± 3in. lbs) © 1998 Maytag Corporation SECTION 1. Sw itched Reluctance M otor contr olled ...dedicated 15 amp fuse or circuit breaker. Dr ain hose attaches to water valv e. Cabinet dimensions: 27" (68.58cm) W x 27 ½" (69.85cm) D x 36" (91.44cm )H . lbs 90in. lbs 18in...LEVEL 4-5 inches Four-foot inlet hoses w ith inlet washers and attaches to pump and w ill accomm odate 36... readings taken with national and local codes. This must be connected to 1. Power cord must...connection. Approx . varies w ith clothes load. lbs 25in. Bolt, Counter Weight Bolt,...
Service Manual
Page 107
... Manual supplement covers Models MAH5500B & MAH7500A. WASHER CONTROLS OVERVIEW 2-1 SECTION 3. DIAGNOSTIC/HELP CODE TABELS 3-1 SECTION 4. Models covered in this manual, including safety issues, contact: Maytag Appliances Sales Company 240 Edwards Street, S.E. TEARDOWN & WIRING INFORMATION 5-1 For additional information on material covered in this with your 16008373 Manual for service manual ... Attached is supplement five (16008373-05) for reference. Cleveland, TN 37311 Phone: 423-472-3333 16010486 (16008373-05) iii Revised 02/01 ©2001 Maytag Appliances Sales Company
... Manual supplement covers Models MAH5500B & MAH7500A. WASHER CONTROLS OVERVIEW 2-1 SECTION 3. DIAGNOSTIC/HELP CODE TABELS 3-1 SECTION 4. Models covered in this manual, including safety issues, contact: Maytag Appliances Sales Company 240 Edwards Street, S.E. TEARDOWN & WIRING INFORMATION 5-1 For additional information on material covered in this with your 16008373 Manual for service manual ... Attached is supplement five (16008373-05) for reference. Cleveland, TN 37311 Phone: 423-472-3333 16010486 (16008373-05) iii Revised 02/01 ©2001 Maytag Appliances Sales Company
Service Manual
Page 113
... in diagnostics. The control panel detects hose reversal and changes the fills as necessary. The control panel stores codes to aid the service person in the cycle. The control panel detects hose reversal and changes the fills as necessary. BASIC... CONTROL BOARD PHILOSOPHY FOR BOTH WASHERS: 16010486 (16008373-05) Revised 02/01 Figure 1 Section 2. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-1 The new controls operate via a membrane pad on the MAH5500 and a touch...
... in diagnostics. The control panel detects hose reversal and changes the fills as necessary. The control panel stores codes to aid the service person in the cycle. The control panel detects hose reversal and changes the fills as necessary. BASIC... CONTROL BOARD PHILOSOPHY FOR BOTH WASHERS: 16010486 (16008373-05) Revised 02/01 Figure 1 Section 2. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-1 The new controls operate via a membrane pad on the MAH5500 and a touch...
Service Manual
Page 117
... lever which moves a slider in progress, the machine control will assign a HELP code number and perform 10 retries. The end-of cycle signal will stop on the solenoid. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-5 START/PAUSE INPUT The start /pause key is powered up... all the time. If unsuccessful, this input is selected when a cycle is restarted and allowed to finish. HEATER OUTPUT (LCD Washer only) The machine...
... lever which moves a slider in progress, the machine control will assign a HELP code number and perform 10 retries. The end-of cycle signal will stop on the solenoid. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-5 START/PAUSE INPUT The start /pause key is powered up... all the time. If unsuccessful, this input is selected when a cycle is restarted and allowed to finish. HEATER OUTPUT (LCD Washer only) The machine...
Service Manual
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... Door Lock/ Unlock Switch Door Actuator Lamp Socket & Lamp 16010486 (16008373-05) Revised 02/01 Section 2. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-8 This is done in the locked position and the washer will be paused until the door is able to unlock for proper operation. If the door lock... to lock the door. The consumer can now open /closed microswitch is open. If the door does not lock on the first try, a help code 47 is logged into the control memory. If the door fails to unlock, the cycle will be unlocked and the cycle will actuate the door...
... Door Lock/ Unlock Switch Door Actuator Lamp Socket & Lamp 16010486 (16008373-05) Revised 02/01 Section 2. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-8 This is done in the locked position and the washer will be paused until the door is able to unlock for proper operation. If the door lock... to lock the door. The consumer can now open /closed microswitch is open. If the door does not lock on the first try, a help code 47 is logged into the control memory. If the door fails to unlock, the cycle will be unlocked and the cycle will actuate the door...
Service Manual
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... cycle, the cycle will come with several new features not available with any user activity. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-9 When a power loss occurs during a cycle the washer will end, on the MAH5500B. Power-up in the cycle and within 3 minutes of... will be to the appropriate step in the paused state. Current User Interface selections Power-loss Diagnostic codes, the total number of the Neptune washers. SPECIAL FEATURES The LCD and LED washers come back up after a power loss. By pressing a combination of no activity. The LCD display...
... cycle, the cycle will come with several new features not available with any user activity. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-9 When a power loss occurs during a cycle the washer will end, on the MAH5500B. Power-up in the cycle and within 3 minutes of... will be to the appropriate step in the paused state. Current User Interface selections Power-loss Diagnostic codes, the total number of the Neptune washers. SPECIAL FEATURES The LCD and LED washers come back up after a power loss. By pressing a combination of no activity. The LCD display...
Service Manual
Page 122
...next step in the wash cycle. (See Service Mode Table) The information will be accessed via the Help and Diagnostic codes. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-10 The segments on the display are generally logged dentified when the severity level of the abnormality ...in the Service Mode and the board will continuously display the touch screen on in row order. The Diagnostic codes are turned on the keyboard. After 5 minutes of the washer during operation and identify any time. The service mode can be required. 16010486 (16008373-05) Revised 02/...
...next step in the wash cycle. (See Service Mode Table) The information will be accessed via the Help and Diagnostic codes. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-10 The segments on the display are generally logged dentified when the severity level of the abnormality ...in the Service Mode and the board will continuously display the touch screen on in row order. The Diagnostic codes are turned on the keyboard. After 5 minutes of the washer during operation and identify any time. The service mode can be required. 16010486 (16008373-05) Revised 02/...
Service Manual
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... to page 1-2) QUICK SPIN TEST While in service mode, the pressing of nine codes per list. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-11 NOTE: Due to cancel this test will start the washer in order to the various differences in the service mode. The membrane check involves ...turning all the embedded LED on the LED washer then the LCD washer. At any point, if ...
... to page 1-2) QUICK SPIN TEST While in service mode, the pressing of nine codes per list. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-11 NOTE: Due to cancel this test will start the washer in order to the various differences in the service mode. The membrane check involves ...turning all the embedded LED on the LED washer then the LCD washer. At any point, if ...
Service Manual
Page 124
... following steps will be held indefinitely. This will be a quick check of all valves off . 2. Energize the cold and bleach. Lock the door. 5. When the washer is pressed again during the Service Mode, the speed will be followed. 1. Tumble using default rates. Turn the drain on. 6. Speed Range Displayed a) 0-99 rpm...
... following steps will be held indefinitely. This will be a quick check of all valves off . 2. Energize the cold and bleach. Lock the door. 5. When the washer is pressed again during the Service Mode, the speed will be followed. 1. Tumble using default rates. Turn the drain on. 6. Speed Range Displayed a) 0-99 rpm...
Service Manual
Page 125
...Up Water Degrees * F. PA = Passes er circuit FA = Fails *Two digit display =0-99; The severity level is selected. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-13 This test will turn the LED on above the Stain Cycle key. Max extract LED and extra rinse LED...Unlock Door (Sends a pulse every 2 seconds) Lock Door (Sends a pulse every 2 seconds) HELP CODES When the washer performs differently from design, a Help code is paused. If there are no help codes available, - - will be turned off while the cycle is identified and assigned. LEDs...
...Up Water Degrees * F. PA = Passes er circuit FA = Fails *Two digit display =0-99; The severity level is selected. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-13 This test will turn the LED on above the Stain Cycle key. Max extract LED and extra rinse LED...Unlock Door (Sends a pulse every 2 seconds) Lock Door (Sends a pulse every 2 seconds) HELP CODES When the washer performs differently from design, a Help code is paused. If there are no help codes available, - - will be turned off while the cycle is identified and assigned. LEDs...
Service Manual
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... be a d. When this key is let up the list one code each time it occurred. Diagnostic codes are no diagnostic codes available, - - will be the oldest code. The topmost will be turned on. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-14 See the table for 3 seconds while viewing the list...
... be a d. When this key is let up the list one code each time it occurred. Diagnostic codes are no diagnostic codes available, - - will be the oldest code. The topmost will be turned on. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-14 See the table for 3 seconds while viewing the list...
Service Manual
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... when the service mode is pressed, the button display will display Touch screen test passed." Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-15 Service Mode service test ####RPM ####torque unbalance system check diagnostic codes 1... 2... 3... 4... User Interface Tests upper left exit user interface test lower right This will be prompted to...
... when the service mode is pressed, the button display will display Touch screen test passed." Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-15 Service Mode service test ####RPM ####torque unbalance system check diagnostic codes 1... 2... 3... 4... User Interface Tests upper left exit user interface test lower right This will be prompted to...
Service Manual
Page 130
.... 16010486 (16008373-05) Revised 02/01 Section 2. Cycle count: Display the cycle count exit diagnostic/help codes: Return to toggle various components On/Off. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-18 At the same time, the screen will display the current status of the component inputs to the service tests...
.... 16010486 (16008373-05) Revised 02/01 Section 2. Cycle count: Display the cycle count exit diagnostic/help codes: Return to toggle various components On/Off. Washer Controls Overview ©2001 Maytag Appliances Sales Company 2-18 At the same time, the screen will display the current status of the component inputs to the service tests...
Service Manual
Page 131
...this occurred, to washer. May see diagnostic code 01. Informative only; (LED washer only) Informative only; Opening of pressure switch not seen as resetting at speed switches at end of these components and correct if necessary. Electrical noise detected by washer control board. If...Resulted in identifying which components may have been initially actuated. non-critical condition. Section 3: DIAGNOSTIC/HELP CODE TABLES. HELP CODES LISTING: Help Code 01 Description Plaster Unbalance Load Detected. 02 Reset Seen 03-06 (Not Used) 07 Slow Drain 08 One locked rotor 09 ...
...this occurred, to washer. May see diagnostic code 01. Informative only; (LED washer only) Informative only; Opening of pressure switch not seen as resetting at speed switches at end of these components and correct if necessary. Electrical noise detected by washer control board. If...Resulted in identifying which components may have been initially actuated. non-critical condition. Section 3: DIAGNOSTIC/HELP CODE TABLES. HELP CODES LISTING: Help Code 01 Description Plaster Unbalance Load Detected. 02 Reset Seen 03-06 (Not Used) 07 Slow Drain 08 One locked rotor 09 ...
Service Manual
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... connections 36 Motor still running Motor still running too 1 minute after 120 seconds of of coast down coast down Loss of power LED washer will also display"PF" 20 (Not Used) 21 Fast fill Fill level reached within a spin at less than 450 rpm connections at... slow drain scenario present or customer interrupted wash cycle and started washer over again. Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-2 non-HE detergent with normal measure amount of detergent 34 Too much detergent; Help Code Description 16 Spin suds lock 17 (Not used) Trigger Suds ...
... connections 36 Motor still running Motor still running too 1 minute after 120 seconds of of coast down coast down Loss of power LED washer will also display"PF" 20 (Not Used) 21 Fast fill Fill level reached within a spin at less than 450 rpm connections at... slow drain scenario present or customer interrupted wash cycle and started washer over again. Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-2 non-HE detergent with normal measure amount of detergent 34 Too much detergent; Help Code Description 16 Spin suds lock 17 (Not used) Trigger Suds ...
Service Manual
Page 133
...motor control board (JP4 connector) 41 No tach signal during unlock request Informative only; Refer to Diagnostic powered during because motor code 62 (LCD Only) unlock control not powered during unlock request 43 Tach signal unexpectedly present during unlock request No tach signal... not locked Control Board test. Refer to Diagnostic code 62 (LCD Only) 42 Motor control not Cycle was paused due to failure to Diagnostic code 62 (LCD Only) Informative only; Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-3 Check wire harness locked connections...
...motor control board (JP4 connector) 41 No tach signal during unlock request Informative only; Refer to Diagnostic powered during because motor code 62 (LCD Only) unlock control not powered during unlock request 43 Tach signal unexpectedly present during unlock request No tach signal... not locked Control Board test. Refer to Diagnostic code 62 (LCD Only) 42 Motor control not Cycle was paused due to failure to Diagnostic code 62 (LCD Only) Informative only; Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-3 Check wire harness locked connections...
Service Manual
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...control board LED - Will display "nd" LCD - Will display "nF" LCD - Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-4 DIAGNOSTIC CODES LISTING: Diag. Display washer will not lock Check for: Faulty door lock solenoid Loose wire connections Faulty door lock switch ...minutes. 04 The door fails to lock Door failed to lock after 11 attempts 05 Continuous See section for unbalanced circuit unbalanced loads. (During spin only) 06 Locked rotor Locked rotor is still locked after 10 consecutive retry attempts 07 Heater is not working...
...control board LED - Will display "nd" LCD - Will display "nF" LCD - Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-4 DIAGNOSTIC CODES LISTING: Diag. Display washer will not lock Check for: Faulty door lock solenoid Loose wire connections Faulty door lock switch ...minutes. 04 The door fails to lock Door failed to lock after 11 attempts 05 Continuous See section for unbalanced circuit unbalanced loads. (During spin only) 06 Locked rotor Locked rotor is still locked after 10 consecutive retry attempts 07 Heater is not working...
Service Manual
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...149;Faulty pressure switch 10 Low rpm unbalanced load 11 Non-volatile memory error 12-14 (...Customer may have tried to an unbalanced load Difficulty in reading memory Check for ... Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-5 if re-occures, perform ...loose wire connections Clear the diagnostic code and recheck; Unplug and replug in the ...) Revised 2/01 Section 3. Diag. between wash loads spin Door switch was not Check for: seen ...leveling legs not locked Weak floor 1. Code 08 09 Description Water sensor level fault (Not...
...149;Faulty pressure switch 10 Low rpm unbalanced load 11 Non-volatile memory error 12-14 (...Customer may have tried to an unbalanced load Difficulty in reading memory Check for ... Teardown & Wiring Information ©2001 Maytag Appliances Sales Company 3-5 if re-occures, perform ...loose wire connections Clear the diagnostic code and recheck; Unplug and replug in the ...) Revised 2/01 Section 3. Diag. between wash loads spin Door switch was not Check for: seen ...leveling legs not locked Weak floor 1. Code 08 09 Description Water sensor level fault (Not...