Service Manual
Page 4
...Assembly Removal 4-12 Maintenance Station Assembly Removal 4-13 Maintenance Wipers and Caps Removal 4-13 Manual Insert Tray Removal 4-13 Mid Frame Assembly Removal 4-13 Paper Feed Motor Removal 4-14 Paper Guide and EOF Flag Assembly Removal 4-14 Paper Load Door Removal 4-16 Pick Roll Hub, Shaft and Envelope Bucklers Removal . . . 4-16 Power Supply Removal 4-16 Printhead Cable, Cradle & Paper Deflector Removal . . . . 4-17 Printhead Carrier Assembly Removal 4-19 Printhead Rubber Backer Removal 4-19 Rear Cover Removal 4-20 Right Side Frame Assembly Removal 4-20 Small Feed Roll Shaft...
...Assembly Removal 4-12 Maintenance Station Assembly Removal 4-13 Maintenance Wipers and Caps Removal 4-13 Manual Insert Tray Removal 4-13 Mid Frame Assembly Removal 4-13 Paper Feed Motor Removal 4-14 Paper Guide and EOF Flag Assembly Removal 4-14 Paper Load Door Removal 4-16 Pick Roll Hub, Shaft and Envelope Bucklers Removal . . . 4-16 Power Supply Removal 4-16 Printhead Cable, Cradle & Paper Deflector Removal . . . . 4-17 Printhead Carrier Assembly Removal 4-19 Printhead Rubber Backer Removal 4-19 Rear Cover Removal 4-20 Right Side Frame Assembly Removal 4-20 Small Feed Roll Shaft...
Service Manual
Page 6
... during disassembly and servicing of some parts may be obvious. Connector Locations uses illustrations to repair it. Therefore, replacement parts must have the identical or equivalent characteristics as general environmental and safety instructions. 2. Parts Catalog contains illustrations and part numbers for making printer adjustments and removing and installing FRUs. 5. Diagnostic Aids contains tests and checks used to locate or repeat symptoms of the printer and the maintenance approach used to prevent...
... during disassembly and servicing of some parts may be obvious. Connector Locations uses illustrations to repair it. Therefore, replacement parts must have the identical or equivalent characteristics as general environmental and safety instructions. 2. Parts Catalog contains illustrations and part numbers for making printer adjustments and removing and installing FRUs. 5. Diagnostic Aids contains tests and checks used to locate or repeat symptoms of the printer and the maintenance approach used to prevent...
Service Manual
Page 10
... - The black cartridge has a total of printing in the Printer Control program, to perform the head to determine the symptom and repair the failure. power off and power to the correct field replaceable unit (FRU) or part. Use the error indicator charts, symptom index, service checks, and diagnostic aids to head and bidirectional alignment adjustments after replacing a print cartridge. General Information 1-1 The printer is a personal, near laser-quality inkjet printer. Begin with "Start" on - The user is directed...
... - The black cartridge has a total of printing in the Printer Control program, to perform the head to determine the symptom and repair the failure. power off and power to the correct field replaceable unit (FRU) or part. Use the error indicator charts, symptom index, service checks, and diagnostic aids to head and bidirectional alignment adjustments after replacing a print cartridge. General Information 1-1 The printer is a personal, near laser-quality inkjet printer. Begin with "Start" on - The user is directed...
Service Manual
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... Use the error indicator table, symptom tables, service checks, and diagnostic aids to 'Power-On Self Test (POST) Sequence' on page 2-2. Run the 'Print NVRAM Contents' on page 3-7. Diagnostic Information 2-1 If you think it may not be the result of the Power light. If no error appears, go to clear the error indicator. There is a pause between each series of flashes in the 'Error Indicator Table' on page...
... Use the error indicator table, symptom tables, service checks, and diagnostic aids to 'Power-On Self Test (POST) Sequence' on page 2-2. Run the 'Print NVRAM Contents' on page 3-7. Diagnostic Information 2-1 If you think it may not be the result of the Power light. If no error appears, go to clear the error indicator. There is a pause between each series of flashes in the 'Error Indicator Table' on page...
Service Manual
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... power light stays on it performs a POST. Power-On Self Test (POST) Sequence When you turn . 5. The paper feed gears turn the printer on . Go to the 'Transport Service Check' on page 2-14. If your printer on page 2-4, locate the symptom and take the indicated action. 4090-001 Error Indicator Table Error Code 64 65 66 78 79 81 83 89 127 and up Number of Power Light Flashes 7 6 9 1 8 4 10 Action Replace...
... power light stays on it performs a POST. Power-On Self Test (POST) Sequence When you turn . 5. The paper feed gears turn the printer on . Go to the 'Transport Service Check' on page 2-14. If your printer on page 2-4, locate the symptom and take the indicated action. 4090-001 Error Indicator Table Error Code 64 65 66 78 79 81 83 89 127 and up Number of Power Light Flashes 7 6 9 1 8 4 10 Action Replace...
Service Manual
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... your printer does not complete POST, locate the symptom in the following table and take the indicated action. Replace the system board. Go to the 'First Print Line Service Check' on page 2-14. 2-3 Go to the 'Power Service Check' on page 2-8. POST Symptom Table Symptom No Power light and no motors run Power light, but no busy light Feeds paper Paper feed gears do not turn Carrier doesn't move Carrier slams side...
... your printer does not complete POST, locate the symptom in the following table and take the indicated action. Replace the system board. Go to the 'First Print Line Service Check' on page 2-14. 2-3 Go to the 'Power Service Check' on page 2-8. POST Symptom Table Symptom No Power light and no motors run Power light, but no busy light Feeds paper Paper feed gears do not turn Carrier doesn't move Carrier slams side...
Service Manual
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... printer, no Power light, no motors Print Quality Problems Action Go to the 'Paper Feed Service Check' on page 2-8. Go to the 'Envelope Feed Service Check' on page 2-10. Go to the 'Paper Path Service Check' on page 2-6. Go to the 'Paper Feed Service Check' on page 2-8. 2-5 4090-001 Paper Feed Problems Symptom Paper fails to stop at first print line • Fails to pick paper • Picks more than one sheet of paper • Picks paper but does not print • Printhead drying prematurely • Vertical alignment off the page...
... printer, no Power light, no motors Print Quality Problems Action Go to the 'Paper Feed Service Check' on page 2-8. Go to the 'Envelope Feed Service Check' on page 2-10. Go to the 'Paper Path Service Check' on page 2-6. Go to the 'Paper Feed Service Check' on page 2-8. 2-5 4090-001 Paper Feed Problems Symptom Paper fails to stop at first print line • Fails to pick paper • Picks more than one sheet of paper • Picks paper but does not print • Printhead drying prematurely • Vertical alignment off the page...
Service Manual
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... 2-6 4090-001 Service Checks Envelope Feed Service Check FRU 1 Envelope Guide Action Be sure the envelope guides have been turned to check the end-of-forms sensor on page 2-8. Perform the 'Paper Feed Service Check' on the system board. Be sure the envelope guides are against the envelopes. Check the sensor for binds or damage. Check all parts of -Forms Sensor 3 System Board 4 Feed Arm Assembly Action Check the flag for dirt. Perform the 'Paper Sensor Test' on page 3-4 to the envelope load positions.
... 2-6 4090-001 Service Checks Envelope Feed Service Check FRU 1 Envelope Guide Action Be sure the envelope guides have been turned to check the end-of-forms sensor on page 2-8. Perform the 'Paper Feed Service Check' on the system board. Be sure the envelope guides are against the envelopes. Check the sensor for binds or damage. Check all parts of -Forms Sensor 3 System Board 4 Feed Arm Assembly Action Check the flag for dirt. Perform the 'Paper Sensor Test' on page 3-4 to the envelope load positions.
Service Manual
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... on the system board. 4090-001 Paper Feed Service Check If your printer does have a paper jam problem, examine it for the following before you begin the service check: • Check the entire paper path for obstructions. • Be sure there is not too much paper in the sheet feeder. • Be sure the correct type of paper is not present, check for motor pins shorted to the...
... on the system board. 4090-001 Paper Feed Service Check If your printer does have a paper jam problem, examine it for the following before you begin the service check: • Check the entire paper path for obstructions. • Be sure there is not too much paper in the sheet feeder. • Be sure the correct type of paper is not present, check for motor pins shorted to the...
Service Manual
Page 20
... the left side frame. If the paper feed motor turns in the left side frame. If the failure remains, replace the system board. Check for binds. Binds in the gear train and paper feed mechanism by rotating the large feed roll by : • An open or short in the motor • An open or short in the motor driver on page 2-10, starting at Step 1. 2-9 Replace any...
... the left side frame. If the paper feed motor turns in the left side frame. If the failure remains, replace the system board. Check for binds. Binds in the gear train and paper feed mechanism by rotating the large feed roll by : • An open or short in the motor • An open or short in the motor driver on page 2-10, starting at Step 1. 2-9 Replace any...
Service Manual
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... Service Check Examine the printer for the following for wear or damage: 5 End-of paper is being used. • Be sure the printer is installed on a flat surface. Springs Paper Guide Paper Flap 3 Exit Rollers Star Rollers Exit Drive Belt Check for wear and binds. 4 Sheet Feeder Check the following before you begin this service check: • Check the entire paper path for obstructions. • Be sure the paper guides...
... Service Check Examine the printer for the following for wear or damage: 5 End-of paper is being used. • Be sure the printer is installed on a flat surface. Springs Paper Guide Paper Flap 3 Exit Rollers Star Rollers Exit Drive Belt Check for wear and binds. 4 Sheet Feeder Check the following before you begin this service check: • Check the entire paper path for obstructions. • Be sure the paper guides...
Service Manual
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... nozzle failures can be caused by worn parts in the diagonal line check the following parts for damage. Run the test again to this check. Perform the 'Maintenance Station Service Check' on page 2-7, then return to verify the failure. 4090-001 Print Quality Service Check FRU 1 Print Cartridge 2 Printhead Carrier Assembly 3 System Board Printhead Cable Rubber Backer Action Be sure the printer contains good print cartridges. Also check the cable for wear or damage: • Print Cartridge...
... nozzle failures can be caused by worn parts in the diagonal line check the following parts for damage. Run the test again to this check. Perform the 'Maintenance Station Service Check' on page 2-7, then return to verify the failure. 4090-001 Print Quality Service Check FRU 1 Print Cartridge 2 Printhead Carrier Assembly 3 System Board Printhead Cable Rubber Backer Action Be sure the printer contains good print cartridges. Also check the cable for wear or damage: • Print Cartridge...
Service Manual
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Check the following : • Correct type of paper is directed, through the Printer Control program, to perform the head to carrier frame engagement should be lubricated with grease P/N 1329301. Check the following : • Transport belt for wear. • Carrier guide rod for wear or dirt. • Carrier to head and bidirectional printing alignments, when replacing a print cartridge. 2-13 Do not lubricate the carrier guide rod or carrier...
Check the following : • Correct type of paper is directed, through the Printer Control program, to perform the head to carrier frame engagement should be lubricated with grease P/N 1329301. Check the following : • Transport belt for wear. • Carrier guide rod for wear or dirt. • Carrier to head and bidirectional printing alignments, when replacing a print cartridge. 2-13 Do not lubricate the carrier guide rod or carrier...
Service Manual
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... the test, replace the system board. Go to 18 ohms between J4-1 and ground as the printer goes through POST. 3 Carrier Guide Rod Clean the carrier rod. 4 Transport Belt Idler Pulley Parts Carrier Frame 5 Encoder Strip Note: Do not lubricate the rod or the carrier rod bearing surface. Turn the printer on and check for 8 to the 'Maintenance Station Service Check' on page 3-2. Check...
... the test, replace the system board. Go to 18 ohms between J4-1 and ground as the printer goes through POST. 3 Carrier Guide Rod Clean the carrier rod. 4 Transport Belt Idler Pulley Parts Carrier Frame 5 Encoder Strip Note: Do not lubricate the rod or the carrier rod bearing surface. Turn the printer on and check for 8 to the 'Maintenance Station Service Check' on page 3-2. Check...
Service Manual
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... Paper Feed button while turning the printer on for right to left, and blinks for left to start the test. The power light flashes as the carrier is not present, check the printhead cable for +5 V dc at pin 3 does not change, replace the encoder card. The busy light remains on , to right movement. If voltage is moved. Turn the power off and place a two pin jumper on to make this check again. Turn...
... Paper Feed button while turning the printer on for right to left, and blinks for left to start the test. The power light flashes as the carrier is not present, check the printhead cable for +5 V dc at pin 3 does not change, replace the encoder card. The busy light remains on , to right movement. If voltage is moved. Turn the power off and place a two pin jumper on to make this check again. Turn...
Service Manual
Page 28
Use this procedure to reset the error log to stop the test. 3-3 Place a sheet of paper in NVRAM are erased. Turn the printer off or unplug the printer to zero. Turn power off and place a two pin jumper on connector J6 as shown below. (Pins 1 & 2) 2. Errors stored in the manual feed slot and press and hold the paper feed button. 4090-001 Initialize Error Log This test allows you to track new errors. The error log is especially helpful in diagnosing intermittent or difficult problems. To run the test: 1.
Use this procedure to reset the error log to stop the test. 3-3 Place a sheet of paper in NVRAM are erased. Turn the printer off or unplug the printer to zero. Turn power off and place a two pin jumper on connector J6 as shown below. (Pins 1 & 2) 2. Errors stored in the manual feed slot and press and hold the paper feed button. 4090-001 Initialize Error Log This test allows you to track new errors. The error log is especially helpful in diagnosing intermittent or difficult problems. To run the test: 1.
Service Manual
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Install the wrap plug in the parallel port before you start the test. Attach the wrap plug to the parallel port. 3. The busy light blinks or turns off and place a two pin jumper on if the test is successful. The busy light turns on connector J6 as shown (Pins 3 & 4). 2. Turn the printer off if the test fails. 3-5 This test requires a parallel port wrap plug. Turn the printer on. 4090-001...
Install the wrap plug in the parallel port before you start the test. Attach the wrap plug to the parallel port. 3. The busy light blinks or turns off and place a two pin jumper on if the test is successful. The busy light turns on connector J6 as shown (Pins 3 & 4). 2. Turn the printer off if the test fails. 3-5 This test requires a parallel port wrap plug. Turn the printer on. 4090-001...
Service Manual
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.... 3. Install a black print cartridge in the left side of black and color patterns, be sure the print cartridges are in the right side. Press and hold the Paper Feed button while turning the printer on. 4090-001 Test Page This test prints the test page. To run a complete test page of the printhead cradle and a color print cartridge in good condition. The test page will contain the following: • Code level and date • Nozzle test pattern for both cartridges • Bidirectional alignment pattern • Vertical and horizontal test patterns...
.... 3. Install a black print cartridge in the left side of black and color patterns, be sure the print cartridges are in the right side. Press and hold the Paper Feed button while turning the printer on. 4090-001 Test Page This test prints the test page. To run a complete test page of the printhead cradle and a color print cartridge in good condition. The test page will contain the following: • Code level and date • Nozzle test pattern for both cartridges • Bidirectional alignment pattern • Vertical and horizontal test patterns...
Service Manual
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... shipping container (a special "ESD bag") until you are not working with your body to install the part into the wall outlet. if you need to prevent an increase of damage because they make adjustments to the printer and how to the system ground point. Connect the wrist band to remove defective parts. Install printer covers when you are electrical grounds. do not put it...
... shipping container (a special "ESD bag") until you are not working with your body to install the part into the wall outlet. if you need to prevent an increase of damage because they make adjustments to the printer and how to the system ground point. Connect the wrist band to remove defective parts. Install printer covers when you are electrical grounds. do not put it...
Service Manual
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... releasing the hook. 4-2 4090-001 Adjustments The user is latched. Removal Procedures The following procedures are held in the Printer Control program, to perform the head to the name of the printer part discussed. To remove such parts, press the hook end of the parts are arranged according to head and bidirectional alignment adjustments after replacing a print cartridge. Unplug the power cord before removing any parts. release them carefully. The latches...
... releasing the hook. 4-2 4090-001 Adjustments The user is latched. Removal Procedures The following procedures are held in the Printer Control program, to perform the head to the name of the printer part discussed. To remove such parts, press the hook end of the parts are arranged according to head and bidirectional alignment adjustments after replacing a print cartridge. Unplug the power cord before removing any parts. release them carefully. The latches...