User Manual
Page 6
...79 10. Table of the colors on the calibration sheet is missing 87 Paper jam 88 Printer not responding 88 Transfer pictures failure 89 User guide on the CD is obsolete 89 Wrong paper size 89 Macintosh OS X troubleshooting 90 Non-intel Mac only:... printer settings via the Home Center software 90 Windows Vista troubleshooting 90 WIA (Windows Image Acquisition) error: service has stopped working 90 Home Center software on Windows works incorrectly following software upgrade 90 Print troubleshooting 91 Envelope printing incorrect 91 iv Kodak ESP 9 Printer User Guide
...79 10. Table of the colors on the calibration sheet is missing 87 Paper jam 88 Printer not responding 88 Transfer pictures failure 89 User guide on the CD is obsolete 89 Wrong paper size 89 Macintosh OS X troubleshooting 90 Non-intel Mac only:... printer settings via the Home Center software 90 Windows Vista troubleshooting 90 WIA (Windows Image Acquisition) error: service has stopped working 90 Home Center software on Windows works incorrectly following software upgrade 90 Print troubleshooting 91 Envelope printing incorrect 91 iv Kodak ESP 9 Printer User Guide
User Manual
Page 7
...Features 108 Scanning Features 108 Paper Tray Features 109 Ink Tanks 109 Connectivity 109 Software Support 110 Physical Specifications 110 Warranty 110 Kodak ESP 9 Printer User Guide v Table of Contents Multiple-page document not printing in first-page first order (Macintosh only 91 PictBridge...95 White edges on borderless prints 95 Copy troubleshooting 96 Copy cut off 96 Scan troubleshooting 96 Scan fails 96 Scanned image blank 97 Network troubleshooting 97 Wired network troubleshooting 97 Computer unable to detect the All-in-One printer 97 No TCP/IP 98 Printer not...
...Features 108 Scanning Features 108 Paper Tray Features 109 Ink Tanks 109 Connectivity 109 Software Support 110 Physical Specifications 110 Warranty 110 Kodak ESP 9 Printer User Guide v Table of Contents Multiple-page document not printing in first-page first order (Macintosh only 91 PictBridge...95 White edges on borderless prints 95 Copy troubleshooting 96 Copy cut off 96 Scan troubleshooting 96 Scan fails 96 Scanned image blank 97 Network troubleshooting 97 Wired network troubleshooting 97 Computer unable to detect the All-in-One printer 97 No TCP/IP 98 Printer not...
User Manual
Page 10
...scanning, and configuring the wireless service on Kodak EasyShare www.kodak.com/go /support www.kodak.com Purchase a full range of issues about your printer. Support at Kodak.com Support Description Internet Address All-in-One printer support Support Center home page Get...www.kodak.com/go/register www.kodak.com/go /accessories Download latest printer software, firmware, drivers, setup booklet, and user guide for your printer. www.kodak.com/go /dfiswwcontacts 2 Kodak ESP 9 Printer User Guide Other Learn ways to use your product (FAQs, troubleshooting information,...
...scanning, and configuring the wireless service on Kodak EasyShare www.kodak.com/go /support www.kodak.com Purchase a full range of issues about your printer. Support at Kodak.com Support Description Internet Address All-in-One printer support Support Center home page Get...www.kodak.com/go/register www.kodak.com/go /accessories Download latest printer software, firmware, drivers, setup booklet, and user guide for your printer. www.kodak.com/go /dfiswwcontacts 2 Kodak ESP 9 Printer User Guide Other Learn ways to use your product (FAQs, troubleshooting information,...
User Manual
Page 26
... process. Check the power supply status light, if available. to your electrical outlet. Most power supplies used with this ESP All-in-One printer are equipped with the power supply. The electrical power cord is connected to the alternating current (AC) adapter at... Support for additional troubleshooting steps, or contact Kodak Service & Support. None. The printer does not have it is properly connected to take. Verify that it checked by an electrician. Check that the power supply is not properly connected to the printer. 18 Kodak ESP 9 Printer User ...
... process. Check the power supply status light, if available. to your electrical outlet. Most power supplies used with this ESP All-in-One printer are equipped with the power supply. The electrical power cord is connected to the alternating current (AC) adapter at... Support for additional troubleshooting steps, or contact Kodak Service & Support. None. The printer does not have it is properly connected to take. Verify that it checked by an electrician. Check that the power supply is not properly connected to the printer. 18 Kodak ESP 9 Printer User ...
User Manual
Page 91
... turn the printer back on. • Confirm that you have the most up-to-date All-in -One printer issues. Note: Many issues with degradation in Kodak Home Center software on Probable Cause The power supply is located at the lower-left of the Home Center window... Center window.) • You can be resolved by meeting or exceeding the recommended system requirements. Kodak ESP 9 Printer User Guide 83 10 Troubleshooting Troubleshooting "quick start" Kodak provides several methods to help at the Kodak Web site. Here are using a 2.0 USB cable to connect the printer to your computer. ...
... turn the printer back on. • Confirm that you have the most up-to-date All-in -One printer issues. Note: Many issues with degradation in Kodak Home Center software on Probable Cause The power supply is located at the lower-left of the Home Center window... Center window.) • You can be resolved by meeting or exceeding the recommended system requirements. Kodak ESP 9 Printer User Guide 83 10 Troubleshooting Troubleshooting "quick start" Kodak provides several methods to help at the Kodak Web site. Here are using a 2.0 USB cable to connect the printer to your computer. ...
User Manual
Page 92
...Any USB 2.0 hubs that are used should be selfpowered. • Restart the computer If none of the computer. When connecting to the Kodak All-in-One printer, use a good-quality high speed USB 2.0 cable. Probable Cause 2 The USB cable was unplugged from reading a connected device (...problem, contact Kodak support. Troubleshooting Corrective Action • Make sure the electrical power cord is connected to the alternating current power adapter, and is plugged into the correct card slot. • The file system on the Kodak printer power cord plug is faulty. 84 Kodak ESP 9 Printer ...
...Any USB 2.0 hubs that are used should be selfpowered. • Restart the computer If none of the computer. When connecting to the Kodak All-in-One printer, use a good-quality high speed USB 2.0 cable. Probable Cause 2 The USB cable was unplugged from reading a connected device (...problem, contact Kodak support. Troubleshooting Corrective Action • Make sure the electrical power cord is connected to the alternating current power adapter, and is plugged into the correct card slot. • The file system on the Kodak printer power cord plug is faulty. 84 Kodak ESP 9 Printer ...
User Manual
Page 94
Troubleshooting Multiple pictures not scanned properly When scanning or copying, the Kodak printer can detect multiple images on page 74). Probable Cause 2 The scanner glass is dirty. Corrective Action Scan the photos again in the Kodak Home Center. Light-colored images may not be detected as separate images.... • You may need to make adjustments to your computer. Corrective Action Clean the scanner lid (see "Cleaning the scanner glass" on . 86 Kodak ESP 9 Printer User Guide ...
Troubleshooting Multiple pictures not scanned properly When scanning or copying, the Kodak printer can detect multiple images on page 74). Probable Cause 2 The scanner glass is dirty. Corrective Action Scan the photos again in the Kodak Home Center. Light-colored images may not be detected as separate images.... • You may need to make adjustments to your computer. Corrective Action Clean the scanner lid (see "Cleaning the scanner glass" on . 86 Kodak ESP 9 Printer User Guide ...
User Manual
Page 96
.... If this procedure. Caution: Kodak Inkjet paper is not in the printer. 4 Reload the paper tray, but do not overfill it back in -One printer. Printer not responding Probable ...Cause The firmware or software is recommended for performing this does not resolve your computer. 88 Kodak ESP 9 Printer User Guide...your printing issue, contact Kodak Service and Support. Troubleshooting Corrective Action If the printhead has come loose: 1 Open the printer access door, and then remove the black and color ink cartridges. 2 Press...
.... If this procedure. Caution: Kodak Inkjet paper is not in the printer. 4 Reload the paper tray, but do not overfill it back in -One printer. Printer not responding Probable ...Cause The firmware or software is recommended for performing this does not resolve your computer. 88 Kodak ESP 9 Printer User Guide...your printing issue, contact Kodak Service and Support. Troubleshooting Corrective Action If the printhead has come loose: 1 Open the printer access door, and then remove the black and color ink cartridges. 2 Press...
User Manual
Page 97
Corrective Action • Remove the memory card or USB device and reinsert it uses a supported file system (see ""General troubleshooting" on page 83). Kodak ESP 9 Printer User Guide 89 Upgrade your printer (see "Device not recognized" on page 84). • Make sure your computer ... been updated since the software CD was released. Corrective Action 1 Replace the paper in the paper tray. If the situation continues, contact Kodak support. Chapter 10 Transfer pictures failure Problem Nothing happens when you are trying to transfer photos from a memory card and a PictBridge camera ...
Corrective Action • Remove the memory card or USB device and reinsert it uses a supported file system (see ""General troubleshooting" on page 83). Kodak ESP 9 Printer User Guide 89 Upgrade your printer (see "Device not recognized" on page 84). • Make sure your computer ... been updated since the software CD was released. Corrective Action 1 Replace the paper in the paper tray. If the situation continues, contact Kodak support. Chapter 10 Transfer pictures failure Problem Nothing happens when you are trying to transfer photos from a memory card and a PictBridge camera ...
User Manual
Page 98
...the camera nor the printer is unplugged and reconnected to Macintosh OS 10.5.2. Home Center software on the Print Photo Options menu. Troubleshooting Macintosh OS X troubleshooting Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software Probable Cause This ...) on the Desktop. 2 Select Properties. 3 Select the Compatibility tab. 4 Check the box that says "Run the program as an administrator." 90 Kodak ESP 9 Printer User Guide Corrective Action • Restart the computer and printer. Probable Cause 2 Power is interrupted.
...the camera nor the printer is unplugged and reconnected to Macintosh OS 10.5.2. Home Center software on the Print Photo Options menu. Troubleshooting Macintosh OS X troubleshooting Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software Probable Cause This ...) on the Desktop. 2 Select Properties. 3 Select the Compatibility tab. 4 Check the box that says "Run the program as an administrator." 90 Kodak ESP 9 Printer User Guide Corrective Action • Restart the computer and printer. Probable Cause 2 Power is interrupted.
User Manual
Page 99
...Probable Cause The print settings on your computer are set to print the first page of envelopes against a flat surface. Chapter 10 Print troubleshooting Use this section to resolve print problems. Envelope printing incorrect Probable Cause The envelopes are in the Name column, and then select Printing ...Preferences. 4 On the Printing Preferences window, select Print last page first on the Kodak All-in-One printer in the correct order when printing is the default setting. Kodak ESP 9 Printer User Guide 91 Reload the stack into the paper tray print side down, with the ...
...Probable Cause The print settings on your computer are set to print the first page of envelopes against a flat surface. Chapter 10 Print troubleshooting Use this section to resolve print problems. Envelope printing incorrect Probable Cause The envelopes are in the Name column, and then select Printing ...Preferences. 4 On the Printing Preferences window, select Print last page first on the Kodak All-in-One printer in the correct order when printing is the default setting. Kodak ESP 9 Printer User Guide 91 Reload the stack into the paper tray print side down, with the ...
User Manual
Page 100
...8226; If disconnected, reconnect the USB cable from each paper size so a portion will not print A selected picture does not print. 92 Kodak ESP 9 Printer User Guide Picture cropped • Change the picture quality setting (or resolution) on whatever paper size was selected. The dimensions .... 2 On the Print dialog, select Paper Handling. 3 Select the Normal Page Order option. Corrective Action Handle paper by the edges. Troubleshooting To set a Macintosh to the printer. • Make sure the connected camera is not communicating with the printer. PictBridge camera not detected...
...8226; If disconnected, reconnect the USB cable from each paper size so a portion will not print A selected picture does not print. 92 Kodak ESP 9 Printer User Guide Picture cropped • Change the picture quality setting (or resolution) on whatever paper size was selected. The dimensions .... 2 On the Print dialog, select Paper Handling. 3 Select the Normal Page Order option. Corrective Action Handle paper by the edges. Troubleshooting To set a Macintosh to the printer. • Make sure the connected camera is not communicating with the printer. PictBridge camera not detected...
User Manual
Page 102
...the flash off. Print too light . Caution: For best results, use Kodak paper and ink cartridges for details. • Adjust the exposure compensation on your Kodak All-in direct sunlight or is loaded. Refer to your computer. 94 Kodak ESP 9 Printer User Guide Refer to your camera user's guide for details....is not placed in -One printer. • Make sure the paper is loaded with the flash on, or move within the flash range of the camera. For excessive dirt or debris, thoroughly clean the paper tray, and load new paper. Troubleshooting Probable Cause 2 More than one type or size of...
...the flash off. Print too light . Caution: For best results, use Kodak paper and ink cartridges for details. • Adjust the exposure compensation on your Kodak All-in direct sunlight or is loaded. Refer to your computer. 94 Kodak ESP 9 Printer User Guide Refer to your camera user's guide for details....is not placed in -One printer. • Make sure the paper is loaded with the flash on, or move within the flash range of the camera. For excessive dirt or debris, thoroughly clean the paper tray, and load new paper. Troubleshooting Probable Cause 2 More than one type or size of...
User Manual
Page 104
.... 96 Kodak ESP 9 Printer User Guide Corrective Action Insert the Kodak printer installation CD and install the software. Probable Cause 2 Your Kodak printer is not connected to your computer. Corrective Action Connect your Kodak printer to fit the size of the paper loaded. Scan troubleshooting Scan fails...turn them back on your computer. Troubleshooting Corrective Action 2 Crop the image so it is compatible with a standard USB cable. Copy troubleshooting Copy cut off your computer with the selected paper size. Probable Cause 3 The Kodak Home Center software is not turned ON...
.... 96 Kodak ESP 9 Printer User Guide Corrective Action Insert the Kodak printer installation CD and install the software. Probable Cause 2 Your Kodak printer is not connected to your computer. Corrective Action Connect your Kodak printer to fit the size of the paper loaded. Scan troubleshooting Scan fails...turn them back on your computer. Troubleshooting Corrective Action 2 Crop the image so it is compatible with a standard USB cable. Copy troubleshooting Copy cut off your computer with the selected paper size. Probable Cause 3 The Kodak Home Center software is not turned ON...
User Manual
Page 105
...your original face down in the proper corner of the scanner glass. Kodak ESP 9 Printer User Guide 97 Corrective action Remove some space. Corrective Action Place your LAN card. Network troubleshooting Wired network troubleshooting Computer unable to detect the All-in -One printer and the hub or router • Cables to and from the... cables to ensure they are properly connected. • Cables between the hub or router and your computer • Cables between the All-in -One printer Probable Cause 1 Cables are scanning to does not have enough free space to free up properly.
...your original face down in the proper corner of the scanner glass. Kodak ESP 9 Printer User Guide 97 Corrective action Remove some space. Corrective Action Place your LAN card. Network troubleshooting Wired network troubleshooting Computer unable to detect the All-in -One printer and the hub or router • Cables to and from the... cables to ensure they are properly connected. • Cables between the hub or router and your computer • Cables between the All-in -One printer Probable Cause 1 Cables are scanning to does not have enough free space to free up properly.
User Manual
Page 106
...that came with your card. To establish an active network connection 1 Check the cable connections from the All-in -One printer, and then turn it on the All-in -One printer to your LAN card is properly connected to the network, and communications have an active network connection. Press ... the device is installed properly and set up under Network Adapters. 6 Refer to the documentation that came with your LAN card. 98 Kodak ESP 9 Printer User Guide Troubleshooting 5 Make sure your card shows up for TCP/IP. If the top light is off the power on again. To see if you...
...that came with your card. To establish an active network connection 1 Check the cable connections from the All-in -One printer, and then turn it on the All-in -One printer to your LAN card is properly connected to the network, and communications have an active network connection. Press ... the device is installed properly and set up under Network Adapters. 6 Refer to the documentation that came with your LAN card. 98 Kodak ESP 9 Printer User Guide Troubleshooting 5 Make sure your card shows up for TCP/IP. If the top light is off the power on again. To see if you...
User Manual
Page 108
...plugged in to the network. Probable Cause 6 The Ethernet cable is highlighted, and then press OK. 100 Kodak ESP 9 Printer User Guide Probable Cause 7 The All-in-One printer is on the wrong Subnet or gateway. Corrective Action Try reinserting the cables. Check the following: •... properly to the router, switch, or hub. Or, if necessary, try a different cable. Troubleshooting Probable Cause 5 A Virtual Private Network (VPN) is on the correct network. • Restart your All-in-One printer. To print the network configuration page 1 On the control panel of DHCP.
...plugged in to the network. Probable Cause 6 The Ethernet cable is highlighted, and then press OK. 100 Kodak ESP 9 Printer User Guide Probable Cause 7 The All-in-One printer is on the wrong Subnet or gateway. Corrective Action Try reinserting the cables. Check the following: •... properly to the router, switch, or hub. Or, if necessary, try a different cable. Troubleshooting Probable Cause 5 A Virtual Private Network (VPN) is on the correct network. • Restart your All-in-One printer. To print the network configuration page 1 On the control panel of DHCP.
User Manual
Page 109
...your other computers, and no DHCP or router, you have a computer with the cable modem. Kodak ESP 9 Printer User Guide 101 Chapter 10 No IP address with cable modem (without a router) Probable... the Broadcast SSID option. To assign IP addresses to the remaining computers and the All-in-One printer Use AutoIP to assign IP addresses to the computer with a cable modem, a separate...transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. Wireless troubleshooting No SSID Probable Cause 1 Your access point is not broadcasting its network name (SSID) because the Broadcast...
...your other computers, and no DHCP or router, you have a computer with the cable modem. Kodak ESP 9 Printer User Guide 101 Chapter 10 No IP address with cable modem (without a router) Probable... the Broadcast SSID option. To assign IP addresses to the remaining computers and the All-in-One printer Use AutoIP to assign IP addresses to the computer with a cable modem, a separate...transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. Wireless troubleshooting No SSID Probable Cause 1 Your access point is not broadcasting its network name (SSID) because the Broadcast...
User Manual
Page 110
... devices between the AP/router and WiFi All-in -One printer, and verify that the wireless adapter is not broadcasting the SSID (ad hoc). Corrective Action Press to scroll to the printer. 102 Kodak ESP 9 Printer User Guide Corrective Action Verify that the SSID...is at 2.4 GHz. Corrective Action Check for firmware updates for the wireless adapter appears on your computer needs updating (ad hoc). Troubleshooting Note: Devices like wireless speakers or wireless gaming accessories can improve your computer network performance. Probable Cause 3 The SSID is not...
... devices between the AP/router and WiFi All-in -One printer, and verify that the wireless adapter is not broadcasting the SSID (ad hoc). Corrective Action Press to scroll to the printer. 102 Kodak ESP 9 Printer User Guide Corrective Action Verify that the SSID...is at 2.4 GHz. Corrective Action Check for firmware updates for the wireless adapter appears on your computer needs updating (ad hoc). Troubleshooting Note: Devices like wireless speakers or wireless gaming accessories can improve your computer network performance. Probable Cause 3 The SSID is not...
User Manual
Page 112
... security type. Invalid WEP Key Probable Cause 1 An invalid WEP key was entered. 104 Kodak ESP 9 Printer User Guide Change either the device or access point settings so that both the ... and change the settings to allow the access point to communicate with the printer. Troubleshooting Probable Cause 5 The wireless settings on your access point. Print a network configuration ...to compare the wireless settings of the printer with an authentication protocol not supported by the Kodak All-in-One printer. Note: Types not supported include WPS, WPA2-Enterprise, LEAP, PEAP, EAPMD5, ...
... security type. Invalid WEP Key Probable Cause 1 An invalid WEP key was entered. 104 Kodak ESP 9 Printer User Guide Change either the device or access point settings so that both the ... and change the settings to allow the access point to communicate with the printer. Troubleshooting Probable Cause 5 The wireless settings on your access point. Print a network configuration ...to compare the wireless settings of the printer with an authentication protocol not supported by the Kodak All-in-One printer. Note: Types not supported include WPS, WPA2-Enterprise, LEAP, PEAP, EAPMD5, ...