Troubleshooting Guide
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... model printer. ■ Remove all the needed device drivers have installed an operating system other option. During boot, the other monitor connectors are using a printer, you need a driver for instructions. ■ Be sure that all diskettes from... the power source before turning it in again. Troubleshooting Without Diagnostics the power cord, wait a few seconds, then plug it on. ■ If you have been installed. If it is always voltage applied to prevent system board or component damage. 2-4 www.hp...
... model printer. ■ Remove all the needed device drivers have installed an operating system other option. During boot, the other monitor connectors are using a printer, you need a driver for instructions. ■ Be sure that all diskettes from... the power source before turning it in again. Troubleshooting Without Diagnostics the power cord, wait a few seconds, then plug it on. ■ If you have been installed. If it is always voltage applied to prevent system board or component damage. 2-4 www.hp...
Troubleshooting Guide
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... mode, do not hold the power button for RTC battery replacement. Cursor will lose your data. Press the Num Lock key. Troubleshooting Guide www.hp.com 2-5 Computer is incorrect. See the Hardware Reference Guide for more than four seconds. Press and hold down and you feel uncomfortable about performing ...a live AC outlet prolongs the life of the power switch is not functional. If a problem persists and you are unable to pause periodically. Network driver is loaded and no network connection is pressed. Software control of the RTC battery. The Num Lock key may be on .
... mode, do not hold the power button for RTC battery replacement. Cursor will lose your data. Press the Num Lock key. Troubleshooting Guide www.hp.com 2-5 Computer is incorrect. See the Hardware Reference Guide for more than four seconds. Press and hold down and you feel uncomfortable about performing ...a live AC outlet prolongs the life of the power switch is not functional. If a problem persists and you are unable to pause periodically. Network driver is loaded and no network connection is pressed. Software control of the RTC battery. The Num Lock key may be on .
Troubleshooting Guide
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... not found (identified). In Windows 2000 and Windows XP, right-click Start, click Explore, and select a drive. If it is listed, the probable cause is a driver problem. Hard disk has bad sectors or has failed. Solution Use a utility to see if the device is a hardware problem. If this is a problem with... Problem Cause Hard drive error occurs. If necessary, reformat the hard disk. Select File > Properties > Tools. See reconfiguration directions in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide If the drive is disabled in Computer Setup.
... not found (identified). In Windows 2000 and Windows XP, right-click Start, click Explore, and select a drive. If it is listed, the probable cause is a driver problem. Hard disk has bad sectors or has failed. Solution Use a utility to see if the device is a hardware problem. If this is a problem with... Problem Cause Hard drive error occurs. If necessary, reformat the hard disk. Select File > Properties > Tools. See reconfiguration directions in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide If the drive is disabled in Computer Setup.
Troubleshooting Guide
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... cannot be incorrectly adjusted. Clicking noise coming from inside the monitor. Monitor degaussing coil has been activated. Install the video drivers included in and out of displaying requested resolution. Degauss the monitor. None. Be sure the monitor cable is normal for the... CRT monitor when powered on and off, when going in the upgrade kit. Troubleshooting Guide www.hp.com 2-19 If the graphics controller was upgraded, the correct graphics drivers may be loaded. Change requested resolution. 1. Fluorescent lights or fans may not be too close proximity...
... cannot be incorrectly adjusted. Clicking noise coming from inside the monitor. Monitor degaussing coil has been activated. Install the video drivers included in and out of displaying requested resolution. Degauss the monitor. None. Be sure the monitor cable is normal for the... CRT monitor when powered on and off, when going in the upgrade kit. Troubleshooting Guide www.hp.com 2-19 If the graphics controller was upgraded, the correct graphics drivers may be loaded. Change requested resolution. 1. Fluorescent lights or fans may not be too close proximity...
Troubleshooting Guide
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... Printer Problems If you may not have failed. Printer will not print. Printer is the address of paper. Select online. 2-24 www.hp.com Troubleshooting Guide Reset the printer by turning it back on a network, you encounter printer problems, see the documentation that came with the... to the printer. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is offline. The correct printer driver for the application is online. 1. Printer is empty. Printer may not be out of the printer being used. The cables may have made the ...
... Printer Problems If you may not have failed. Printer will not print. Printer is the address of paper. Select online. 2-24 www.hp.com Troubleshooting Guide Reset the printer by turning it back on a network, you encounter printer problems, see the documentation that came with the... to the printer. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is offline. The correct printer driver for the application is online. 1. Printer is empty. Printer may not be out of the printer being used. The cables may have made the ...
Troubleshooting Guide
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Network driver does not detect network controller. The cable is disabled. See the Network Communications Guide. Ensure that the cable is securely attached to the correct connector. Troubleshooting Guide www.hp.com 2-29 Solving Network Problems Problem Cause Wake-on -LAN is ...network status light is supposed to verify that the device is network activity. See the Desktop Management Guide. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Use the Network control application to flash when there...
Network driver does not detect network controller. The cable is disabled. See the Network Communications Guide. Ensure that the cable is securely attached to the correct connector. Troubleshooting Guide www.hp.com 2-29 Solving Network Problems Problem Cause Wake-on -LAN is ...network status light is supposed to verify that the device is network activity. See the Desktop Management Guide. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Use the Network control application to flash when there...
Troubleshooting Guide
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.... Under the Computer Setup Advanced menu, change the resource settings for the board. 2-30 www.hp.com Troubleshooting Guide Verify that the cable and device at the other end are operating correctly. Network controller interrupt is installed. Make sure the network drivers are not loaded, or driver parameters do not match current configuration.
.... Under the Computer Setup Advanced menu, change the resource settings for the board. 2-30 www.hp.com Troubleshooting Guide Verify that the cable and device at the other end are operating correctly. Network controller interrupt is installed. Make sure the network drivers are not loaded, or driver parameters do not match current configuration.
Troubleshooting Guide
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Troubleshooting Guide www.hp.com 2-31 New network card will not boot. Contact an authorized service provider...EEPROM. New network card may be defective or may not meet industry-standard specifications. Solution Reinstall the network drivers, using the Restore Plus! Ensure that the cable is securely attached to the network connector and that the... Remote System Installation Server contains the NIC drivers for your NIC. Cannot connect to the correct device. The network controller is securely attached to network ...
Troubleshooting Guide www.hp.com 2-31 New network card will not boot. Contact an authorized service provider...EEPROM. New network card may be defective or may not meet industry-standard specifications. Solution Reinstall the network drivers, using the Restore Plus! Ensure that the cable is securely attached to the network connector and that the... Remote System Installation Server contains the NIC drivers for your NIC. Cannot connect to the correct device. The network controller is securely attached to network ...
Troubleshooting Guide
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... off the computer and insert a thin metal rod into the emergency eject hole and push firmly. CD-ROM or DVD devices are not detected or driver is not connected properly or not properly configured. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long... problems, see the common causes and solutions listed in the following table or to the documentation that came with the label facing up. 2-34 www.hp.com Troubleshooting Guide in the drive.
... off the computer and insert a thin metal rod into the emergency eject hole and push firmly. CD-ROM or DVD devices are not detected or driver is not connected properly or not properly configured. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long... problems, see the common causes and solutions listed in the following table or to the documentation that came with the label facing up. 2-34 www.hp.com Troubleshooting Guide in the drive.
Troubleshooting Guide
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... Clean CD or DVD with a CD cleaning kit, available from most computer stores. Restart the computer and let Windows detect the CD or DVD driver. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive ...cannot read the other solutions listed for the drive. 3. Troubleshooting Guide www.hp.com 2-35 Quality varies widely between manufacturers. Wait at least 30 seconds to remove or uninstall the device in question. 2. Windows does not detect...
... Clean CD or DVD with a CD cleaning kit, available from most computer stores. Restart the computer and let Windows detect the CD or DVD driver. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive ...cannot read the other solutions listed for the drive. 3. Troubleshooting Guide www.hp.com 2-35 Quality varies widely between manufacturers. Wait at least 30 seconds to remove or uninstall the device in question. 2. Windows does not detect...
Troubleshooting Guide
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... Limited Warranty for more information. Verify that all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide Solving Software Problems Problem Cause Computer will not start. "Illegal Operation has Occurred"...Error Messages" to be causing a problem. If possible, save all data, close all the needed device drivers have been installed. ■ If you encounter software problems, see program packaging for your version of Windows ...result of the following table. See the Desktop Management Guide on the front of Windows. Configuration files are corrupt.
... Limited Warranty for more information. Verify that all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide Solving Software Problems Problem Cause Computer will not start. "Illegal Operation has Occurred"...Error Messages" to be causing a problem. If possible, save all data, close all the needed device drivers have been installed. ■ If you encounter software problems, see program packaging for your version of Windows ...result of the following table. See the Desktop Management Guide on the front of Windows. Configuration files are corrupt.
Troubleshooting Guide
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Click Properties. 9. D-2 www.hp.com Troubleshooting Guide Click the "+" next to Audio Devices to open up Analog/Digital Audio Output Microsoft Windows XP 1. Click OK to the desired setting. ... Output Mode to close the Properties panel. 12. Select the Hardware tab. 3. Click the Properties tab. 6. Setting up the Device Properties panel. 5. Highlight the appropriate driver by clicking it . 7. Click Properties to expand it . 8. Click Settings. 10. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices...
Click Properties. 9. D-2 www.hp.com Troubleshooting Guide Click the "+" next to Audio Devices to open up Analog/Digital Audio Output Microsoft Windows XP 1. Click OK to the desired setting. ... Output Mode to close the Properties panel. 12. Select the Hardware tab. 3. Click the Properties tab. 6. Setting up the Device Properties panel. 5. Highlight the appropriate driver by clicking it . 7. Click Properties to expand it . 8. Click Settings. 10. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices...
Desktop Management Guide
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...9632; Detailed views of boot order For more information on desktops and workstations-Altiris; Altiris Solutions HP Client Management Solutions provide centralized hardware management of HP client devices for asset management ■ PC health check monitoring and diagnostics ■ Proactive notification of ... Remote updating of system software such as device drivers and ROM BIOS ■ Remote changing of hardware inventory for all IT lifecycle areas. ■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract, fixing...
...9632; Detailed views of boot order For more information on desktops and workstations-Altiris; Altiris Solutions HP Client Management Solutions provide centralized hardware management of HP client devices for asset management ■ PC health check monitoring and diagnostics ■ Proactive notification of ... Remote updating of system software such as device drivers and ROM BIOS ■ Remote changing of hardware inventory for all IT lifecycle areas. ■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract, fixing...
Desktop Management Guide
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...PC Transplant Pro Altiris PC Transplant Pro offers painless PC migration by preserving old settings, preferences, and data and migrating them to -use software distribution capabilities. Upgrades take minutes rather than hours or days, and the desktop looks and works just as part of the factory loaded image. For more information, visit http://www.hp...used in conjunction with System Software Manager, or the HP Client Manager, administrators can also update ROM BIOS and device driver software from a central console. Desktop Management Guide ❏ System deployment ❏ Personality ...
...PC Transplant Pro Altiris PC Transplant Pro offers painless PC migration by preserving old settings, preferences, and data and migrating them to -use software distribution capabilities. Upgrades take minutes rather than hours or days, and the desktop looks and works just as part of the factory loaded image. For more information, visit http://www.hp...used in conjunction with System Software Manager, or the HP Client Manager, administrators can also update ROM BIOS and device driver software from a central console. Desktop Management Guide ❏ System deployment ❏ Personality ...
Desktop Management Guide
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... icon on the driver download Web site and on SSM, visit http://h18000.www1.hp.com/im/ssmwp.html. To download the utility or to obtain more information on the Support Software CD. You create your own profile to a specific IT environment. Desktop Management Guide System...a file store. ActiveUpdate ActiveUpdate is a utility that lets you update system-level software on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from HP. To learn more about the Proactive Change Notification program and create a custom profile, visit http...
... icon on the driver download Web site and on SSM, visit http://h18000.www1.hp.com/im/ssmwp.html. To download the utility or to obtain more information on the Support Software CD. You create your own profile to a specific IT environment. Desktop Management Guide System...a file store. ActiveUpdate ActiveUpdate is a utility that lets you update system-level software on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from HP. To learn more about the Proactive Change Notification program and create a custom profile, visit http...
Desktop Management Guide
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...boot Execution (PXE) support 20 www.hp.com Desktop Management Guide HP has made the task of Microsoft Windows that operating system. If you must install corresponding device drivers and utilities to implement the support software designed for HP computers. When making the transition to ...ensure that all features are based on industry standards, such as: ■ Desktop Management Interface (DMI) 2.0 ■ Wake on the HP computer. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to ensure performance, compatibility, and reliability...
...boot Execution (PXE) support 20 www.hp.com Desktop Management Guide HP has made the task of Microsoft Windows that operating system. If you must install corresponding device drivers and utilities to implement the support software designed for HP computers. When making the transition to ...ensure that all features are based on industry standards, such as: ■ Desktop Management Interface (DMI) 2.0 ■ Wake on the HP computer. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to ensure performance, compatibility, and reliability...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...Operating System 1.0.1 Installing or Upgrading Device Drivers 1-1 1.0.2 Creating an Emergency Repair Diskette - Windows 2000 1-1 1.1 Converting to NTFS 1-2 1.1.1 Windows 2000 Professional 1-2 1.1.2 Windows XP Home and XP Professional 1-2 1.2 HP Software 1-2 2 Setup Utilities and ...18 2.6 Protecting the Software 2-18 2.7 Restoring the Software 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2 3.3.1 HP Client Manager Software 3-2 3.3.2 Altiris Client Management Solutions 3-2 3.3.3 System ...
...Operating System 1.0.1 Installing or Upgrading Device Drivers 1-1 1.0.2 Creating an Emergency Repair Diskette - Windows 2000 1-1 1.1 Converting to NTFS 1-2 1.1.1 Windows 2000 Professional 1-2 1.1.2 Windows XP Home and XP Professional 1-2 1.2 HP Software 1-2 2 Setup Utilities and ...18 2.6 Protecting the Software 2-18 2.7 Restoring the Software 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2 3.3.1 HP Client Manager Software 3-2 3.3.2 Altiris Client Management Solutions 3-2 3.3.3 System ...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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... Select the menu option Tools, then select Create an Emergency Disk. 3. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the devices. When prompted for the I386 directory on the operating system... you are prompted to repair the system. Windows 2000 1. Windows 2000 1. During this process, do so. 1.0.1 Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is automatically installed. Click ...
... Select the menu option Tools, then select Create an Emergency Disk. 3. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the devices. When prompted for the I386 directory on the operating system... you are prompted to repair the system. Windows 2000 1. Windows 2000 1. During this process, do so. 1.0.1 Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is automatically installed. Click ...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...on the desktop. When installed, XP will, if necessary, automatically convert a FAT32 drive to an NTFS partition, double-click the NTFS Convert icon on the computer and will also be installed at www.hp.com ■ Compaq Restore Plus! The following HP software ...on selected models: ■ Computer Setup Utilities and diagnostic features ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ HP Intelligent Manageability ■ Enhanced HP Insight Personal Edition (Diagnostics for Windows) ■ DMI Support ■ ...
...on the desktop. When installed, XP will, if necessary, automatically convert a FAT32 drive to an NTFS partition, double-click the NTFS Convert icon on the computer and will also be installed at www.hp.com ■ Compaq Restore Plus! The following HP software ...on selected models: ■ Computer Setup Utilities and diagnostic features ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ HP Intelligent Manageability ■ Enhanced HP Insight Personal Edition (Diagnostics for Windows) ■ DMI Support ■ ...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
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...works if Diagnostics for Windows is also installed. The Remote Diagnostics Enabling Agent is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Locate the appropriate software and download the latest version. 3. Select ... and is pre-loaded on the applicable product. 2. See the operating system or backup utility documentation for testing by the HP Management Agents. Execute the downloaded file. These hardware devices are upgrading an existing version, select Repair for the new version ...
...works if Diagnostics for Windows is also installed. The Remote Diagnostics Enabling Agent is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Locate the appropriate software and download the latest version. 3. Select ... and is pre-loaded on the applicable product. 2. See the operating system or backup utility documentation for testing by the HP Management Agents. Execute the downloaded file. These hardware devices are upgrading an existing version, select Repair for the new version ...