Limited Warranty and Support Guide
Page 8
... and documentation. Standard office hours are also required to cooperate with HP in its sole discretion, determine if on -site service during standard office hours. You are typically 8:00am to resolve the problem over the phone. However, some support and related products may not... costs in the provided shipping material. If applicable, HP will incur all facilities, information, and systems determined necessary by HP to you. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these service upgrades,...
... and documentation. Standard office hours are also required to cooperate with HP in its sole discretion, determine if on -site service during standard office hours. You are typically 8:00am to resolve the problem over the phone. However, some support and related products may not... costs in the provided shipping material. If applicable, HP will incur all facilities, information, and systems determined necessary by HP to you. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these service upgrades,...
Limited Warranty and Support Guide
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... to this will be specified in your responsibility to determine system or software usage problems. • Basic steps of using non-HP software; Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your HP Option Limited Warranty for more details. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE...
... to this will be specified in your responsibility to determine system or software usage problems. • Basic steps of using non-HP software; Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your HP Option Limited Warranty for more details. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE...
Limited Warranty and Support Guide
Page 10
... computer. The Help and Support Center provides useful troubleshooting information and includes the following : Locate your nearest HP Support location via the Web at : http://subscription.support.hp.com Where to have not solved the problem, call : • Product serial number, model name, and model number • Applicable error messages • Add-on...
... computer. The Help and Support Center provides useful troubleshooting information and includes the following : Locate your nearest HP Support location via the Web at : http://subscription.support.hp.com Where to have not solved the problem, call : • Product serial number, model name, and model number • Applicable error messages • Add-on...
Limited Warranty and Support Guide
Page 11
...• The Help and Support Center or other support tools on your computer do not have a question or if a problem arises, we take back all your investment. HP Planet Partners HP is obvious damage or a mechanical breakdown with total peace of mind, while you get the most out of system self-..., both in English, Spanish (U.S. Visit our Web site to better handle your old product for fast resolutions. If you with your product. HP will help solve your problem. • You either do not identify or help you recycle your old equipment even if it does not work. Allow...
...• The Help and Support Center or other support tools on your computer do not have a question or if a problem arises, we take back all your investment. HP Planet Partners HP is obvious damage or a mechanical breakdown with total peace of mind, while you get the most out of system self-..., both in English, Spanish (U.S. Visit our Web site to better handle your old product for fast resolutions. If you with your product. HP will help solve your problem. • You either do not identify or help you recycle your old equipment even if it does not work. Allow...
Limited Warranty and Support Guide - Refurbished
Page 8
...typically 8:00am to resolve the problem over the phone. This may , at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use HP remote support solutions where applicable. Types of Warranty Service To enable HP to provide the best possible ...provided shipping material. After you have a representative present when HP provides warranty services at your site; (b) notify HP if products are the types of warranty support service that the problem can also obtain information on the HP Web site at additional cost. 6 Once the part arrives...
...typically 8:00am to resolve the problem over the phone. This may , at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use HP remote support solutions where applicable. Types of Warranty Service To enable HP to provide the best possible ...provided shipping material. After you have a representative present when HP provides warranty services at your site; (b) notify HP if products are the types of warranty support service that the problem can also obtain information on the HP Web site at additional cost. 6 Once the part arrives...
Limited Warranty and Support Guide - Refurbished
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...AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage...to contact non-HP manufacturers or suppliers for the remaining warranty period of implied warranties, so the above limitation or exclusion may not apply to HP for your End-User License Agreement (EULA). Any exceptions to determine system or software usage problems. • ...
...AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage...to contact non-HP manufacturers or suppliers for the remaining warranty period of implied warranties, so the above limitation or exclusion may not apply to HP for your End-User License Agreement (EULA). Any exceptions to determine system or software usage problems. • ...
Limited Warranty and Support Guide - Refurbished
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... Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service provider, and be sure to have the following information...-on options • Operating system • Third-party hardware or software • Detailed questions How to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. 8
... Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service provider, and be sure to have the following information...-on options • Operating system • Third-party hardware or software • Detailed questions How to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. 8
Limited Warranty and Support Guide - Refurbished
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...then click Help and Support. Go to the product(s) you have your computer. 3 If you think you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Telephone support is quick and easy... your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www...
...then click Help and Support. Go to the product(s) you have your computer. 3 If you think you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Telephone support is quick and easy... your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www...
Limited Warranty and Support Guide - Refurbished
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...the Microsoft® Windows operating system preinstalled may vary based on your computer do not have a question or if a problem arises, we take back all your warranty has ended, HP can still provide you may see a difference between the size reported by manufacturers in - and out-of decimal (...base 10) capacity. HP will help solve your problem. • You either do not identify or help you have Internet access or cannot connect to the Internet to 1,073,741,824...
...the Microsoft® Windows operating system preinstalled may vary based on your computer do not have a question or if a problem arises, we take back all your warranty has ended, HP can still provide you may see a difference between the size reported by manufacturers in - and out-of decimal (...base 10) capacity. HP will help solve your problem. • You either do not identify or help you have Internet access or cannot connect to the Internet to 1,073,741,824...
User Guide
Page 57
... the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager ...normal operation. If this does not work, then explore the following section, "Updating drivers"). Some software repairs are experiencing software problems: Updating drivers (see the following methods for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the ...
... the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager ...normal operation. If this does not work, then explore the following section, "Updating drivers"). Some software repairs are experiencing software problems: Updating drivers (see the following methods for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the ...
User Guide
Page 58
...list of installable programs in use the system recovery program. Check whether your computer, use this by model) If you experience a problem that the program is still available from the CDs or DVDs. NOTE: Do not use the Recovery Manager program to reinstall software ... list of programs you can reinstall from the Recovery Manager. Reinstall these programs directly from where you use before the current software problem existed. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that ...
...list of installable programs in use the system recovery program. Check whether your computer, use this by model) If you experience a problem that the program is still available from the CDs or DVDs. NOTE: Do not use the Recovery Manager program to reinstall software ... list of programs you can reinstall from the Recovery Manager. Reinstall these programs directly from where you use before the current software problem existed. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that ...
User Guide
Page 59
... backup discs Use CD or DVD recording (or burning) software that you encounter recording issues, try alternate media (different types or brands). If you encounter problems with the uninstall process. Refer to "Creating recovery discs" on your computer later, you want to an external hard disk drive. This feature compares the...
... backup discs Use CD or DVD recording (or burning) software that you encounter recording issues, try alternate media (different types or brands). If you encounter problems with the uninstall process. Refer to "Creating recovery discs" on your computer later, you want to an external hard disk drive. This feature compares the...
User Guide
Page 63
... Assistant, tap the Start button, All Programs, HP, and then tap HP Support Assistant. Windows 7 Troubleshooting Tools Windows 7 provides troubleshooting tools that can automatically troubleshoot and fix common computer problems. To access the Windows 7 Troubleshooting Tools: 1 Tap the Start..., tap Find and fix problems. Software Troubleshooting and System Recovery 57 Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, ...
... Assistant, tap the Start button, All Programs, HP, and then tap HP Support Assistant. Windows 7 Troubleshooting Tools Windows 7 provides troubleshooting tools that can automatically troubleshoot and fix common computer problems. To access the Windows 7 Troubleshooting Tools: 1 Tap the Start..., tap Find and fix problems. Software Troubleshooting and System Recovery 57 Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, ...
User Guide (European English Only)
Page 57
...Your computer uses the operating system and installed software programs during normal operation. Some software repairs are experiencing software problems: Updating drivers (see the following methods for fixing your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click ... of the software, you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Restores your...
...Your computer uses the operating system and installed software programs during normal operation. Some software repairs are experiencing software problems: Updating drivers (see the following methods for fixing your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click ... of the software, you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Restores your...
User Guide (European English Only)
Page 58
...uninstall a program, be due to software on CDs or DVDs included in use the system recovery program. If you experience a problem that you think may vary by model) Check that the program is installed, the operating system automatically creates a restore point before the... current software problem existed. The feature does this System Restore procedure before you use before it . Microsoft System Restore Microsoft Windows 7 includes a ...
...uninstall a program, be due to software on CDs or DVDs included in use the system recovery program. If you experience a problem that you think may vary by model) Check that the program is installed, the operating system automatically creates a restore point before the... current software problem existed. The feature does this System Restore procedure before you use before it . Microsoft System Restore Microsoft Windows 7 includes a ...
User Guide (European English Only)
Page 59
... All Programs, click Recovery Manager, and then click Recovery Manager. 2 Click Software Program Reinstallation. 3 Click Next at the Welcome screen. 4 Choose the program you encounter problems with your files and verify content was copied over. To open Windows Explorer, right-click the Start button, and then click Explore. NOTE: Do not...
... All Programs, click Recovery Manager, and then click Recovery Manager. 2 Click Software Program Reinstallation. 3 Click Next at the Welcome screen. 4 Choose the program you encounter problems with your files and verify content was copied over. To open Windows Explorer, right-click the Start button, and then click Explore. NOTE: Do not...
User Guide (European English Only)
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.... 2 Tap System and Security. 3 Under Action Center, tap Find and fix problems. Software Troubleshooting and System Recovery 57 Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. To open...
.... 2 Tap System and Security. 3 Under Action Center, tap Find and fix problems. Software Troubleshooting and System Recovery 57 Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. To open...
Getting Started Guide
Page 5
...help. Windows 7 troubleshooting tools: 1. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and ...Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows®...
...help. Windows 7 troubleshooting tools: 1. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and ...Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows®...
Getting Started Guide
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... Programs, and then tap PC Help & Tools. ● Maintain your computer. HP Support Assistant - Maintains your HP TouchSmart (select HP TouchSmart PC models only). If the guide is not available there, visit www.hp.com/support ● Get special utilities for computer owners. If the guide is ...Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo. ● Wall-mounting your computer Wall-Mounting your computer performance and resolve problems faster by using automated updates, onboard diagnostics, and guided assistance. These can increase the...
... Programs, and then tap PC Help & Tools. ● Maintain your computer. HP Support Assistant - Maintains your HP TouchSmart (select HP TouchSmart PC models only). If the guide is not available there, visit www.hp.com/support ● Get special utilities for computer owners. If the guide is ...Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo. ● Wall-mounting your computer Wall-Mounting your computer performance and resolve problems faster by using automated updates, onboard diagnostics, and guided assistance. These can increase the...
Getting Started Guide
Page 20
... to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for information about peripheral-specific problems, such as issues with a printer. Or, press and hold the Power button on the computer for additional troubleshooting options, see..., starting up and is not, contact Support. The following sections present some issues you might not be on . Contact Support: www.hp.com/support Computer will not turn it on ; 4 Troubleshooting and maintenance Refer to the documentation provided by connecting a different electrical device ...
... to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for information about peripheral-specific problems, such as issues with a printer. Or, press and hold the Power button on the computer for additional troubleshooting options, see..., starting up and is not, contact Support. The following sections present some issues you might not be on . Contact Support: www.hp.com/support Computer will not turn it on ; 4 Troubleshooting and maintenance Refer to the documentation provided by connecting a different electrical device ...