Maintenance and Service Guide
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... 1 Product description ...1 2 External component identification ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 TouchPad ...7 Lights ...8 Button and speaker assembly ...9 Special keys ...10 Labels ...11 Inserting a SIM card (select products only) ...12 3 Illustrated parts catalog ...13 Computer major components ...13 Miscellaneous parts ...17 4 Removal and replacement procedures preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...20 Drive handling ...20...
... 1 Product description ...1 2 External component identification ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 TouchPad ...7 Lights ...8 Button and speaker assembly ...9 Special keys ...10 Labels ...11 Inserting a SIM card (select products only) ...12 3 Illustrated parts catalog ...13 Computer major components ...13 Miscellaneous parts ...17 4 Removal and replacement procedures preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...20 Drive handling ...20...
Maintenance and Service Guide
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WWAN module ...31 SIM card slot assembly ...33 Transfer board ...34 Webcam ...36 WWAN antenna ...38 Leather cover ...41 Speaker assembly ...46 Keyboard ...49 Lower frame ...51 Hinges ...52 Transfer board cable ...54 Display panel cable ...56 Solid-state drive ...58 Power button board ...60 System board ...61 Heat sink ...63 6 Using Setup Utility (BIOS) ...66 Starting Setup Utility (BIOS) ...66 Updating Setup Utility (BIOS) ...66 Determining the BIOS version ...66 Downloading a BIOS update ...67 7 Using HP PC Hardware Diagnostics ...68 Using HP PC Hardware Diagnostics Windows (select products ...
WWAN module ...31 SIM card slot assembly ...33 Transfer board ...34 Webcam ...36 WWAN antenna ...38 Leather cover ...41 Speaker assembly ...46 Keyboard ...49 Lower frame ...51 Hinges ...52 Transfer board cable ...54 Display panel cable ...56 Solid-state drive ...58 Power button board ...60 System board ...61 Heat sink ...63 6 Using Setup Utility (BIOS) ...66 Starting Setup Utility (BIOS) ...66 Updating Setup Utility (BIOS) ...66 Determining the BIOS version ...66 Downloading a BIOS update ...67 7 Using HP PC Hardware Diagnostics ...68 Using HP PC Hardware Diagnostics Windows (select products ...
Maintenance and Service Guide
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... on battery power, docked in the taskbar search box, and then select File Explorer. 2. Updating Setup Utility (BIOS) 67 Do not download or install a BIOS update while the computer is connected to download your hard drive. During the download and installation, follow these steps: a. Type support in the taskbar. 2. or - Select Updates, and then select Check for example, filename.exe). Follow the on -screen instructions to a network, consult the network administrator before installing any device, cable...
... on battery power, docked in the taskbar search box, and then select File Explorer. 2. Updating Setup Utility (BIOS) 67 Do not download or install a BIOS update while the computer is connected to download your hard drive. During the download and installation, follow these steps: a. Type support in the taskbar. 2. or - Select Updates, and then select Check for example, filename.exe). Follow the on -screen instructions to a network, consult the network administrator before installing any device, cable...
Maintenance and Service Guide
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... icon in order to determine whether the computer hardware is functioning properly. c. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. 68 Chapter 7 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system in the taskbar. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. The HP PC Diagnostics home page is not installed on...
... icon in order to determine whether the computer hardware is functioning properly. c. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. 68 Chapter 7 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system in the taskbar. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. The HP PC Diagnostics home page is not installed on...
Maintenance and Service Guide
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... 1 audio-out (headphone)/audio-in (microphone) combo jack 5 B BIOS determining version 66 downloading an update 67 starting the Setup Utility 66 updating 66 Bluetooth label 11 buttons left TouchPad 7 power 9 right TouchPad 7 C camera 6 removal 36 spare part number 36 camera light 6 caps lock light 8 chipset, product description 1 components display 6 keyboard area 7 left side 5 right side 4 computer major components 13 specifications 75 connector, power 4, 5 D display back cover, spare part numbers 15 display components 6 display EDP cable removal 28 spare part numbers 15, 28 display panel...
... 1 audio-out (headphone)/audio-in (microphone) combo jack 5 B BIOS determining version 66 downloading an update 67 starting the Setup Utility 66 updating 66 Bluetooth label 11 buttons left TouchPad 7 power 9 right TouchPad 7 C camera 6 removal 36 spare part number 36 camera light 6 caps lock light 8 chipset, product description 1 components display 6 keyboard area 7 left side 5 right side 4 computer major components 13 specifications 75 connector, power 4, 5 D display back cover, spare part numbers 15 display components 6 display EDP cable removal 28 spare part numbers 15, 28 display panel...
Maintenance and Service Guide
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... part number 16, 33 SIM card, inserting 12 software locating 3 software installed locating 3 solid-state drive product description 1 removal 58 spare part numbers 16, 58 solid-state drive shield removal 58 spare part number 16, 59 speaker assembly removal 46 spare part number 15, 46 speakers 9 special keys, using 10 specifications computer 75 system board removal 61 spare part numbers 16, 61 T Thunderbolt port with HP Sleep and Charge USB Type-C 4 touch control board removal 30 spare part number 15, 30 touch control board cable removal 30 spare part number 15, 30 TouchPad buttons 7 TouchPad...
... part number 16, 33 SIM card, inserting 12 software locating 3 software installed locating 3 solid-state drive product description 1 removal 58 spare part numbers 16, 58 solid-state drive shield removal 58 spare part number 16, 59 speaker assembly removal 46 spare part number 15, 46 speakers 9 special keys, using 10 specifications computer 75 system board removal 61 spare part numbers 16, 61 T Thunderbolt port with HP Sleep and Charge USB Type-C 4 touch control board removal 30 spare part number 15, 30 touch control board cable removal 30 spare part number 15, 30 TouchPad buttons 7 TouchPad...
User Guide
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...Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...38 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...39 Using HP Device as a Service (select products only 40 Securing your wireless network ...40 Backing up your software applications and information 40 9 Using Setup Utility (BIOS) ...41 Starting Setup Utility (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS update ...42 10 Using HP PC Hardware Diagnostics ...43 Using HP...
...Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...38 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...39 Using HP Device as a Service (select products only 40 Securing your wireless network ...40 Backing up your software applications and information 40 9 Using Setup Utility (BIOS) ...41 Starting Setup Utility (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS update ...42 10 Using HP PC Hardware Diagnostics ...43 Using HP...
User Guide
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... wireless light indicates the overall power state of each device communicates directly with one or more wireless devices, and one or two wireless lights. Operating system controls The operating system controls allow you go. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to...
... wireless light indicates the overall power state of each device communicates directly with one or more wireless devices, and one or two wireless lights. Operating system controls The operating system controls allow you go. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to...
User Guide
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... need a USB Type-C cable, purchased separately. To see the Regulatory, Safety and Environmental Notices. Using video Your computer is a powerful video device that the external device is connected to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. IMPORTANT: Be sure that enables you are called headsets. Connecting a Thunderbolt device using the correct cable. To access this document: ▲ Select the Start button, select HP Help and Support...
... need a USB Type-C cable, purchased separately. To see the Regulatory, Safety and Environmental Notices. Using video Your computer is a powerful video device that the external device is connected to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. IMPORTANT: Be sure that enables you are called headsets. Connecting a Thunderbolt device using the correct cable. To access this document: ▲ Select the Start button, select HP Help and Support...
User Guide
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... be replaced, contact support. Running on battery power 31 HP Support Assistant provides the following behavior occurs: ● The battery light (select products only) indicates a low or critical battery level. - Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove...
... be replaced, contact support. Running on battery power 31 HP Support Assistant provides the following behavior occurs: ● The battery light (select products only) indicates a low or critical battery level. - Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove...
User Guide
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... a disc (select products only) 32 Chapter 6 Managing power To reduce potential safety issues, use battery power when the computer is available Save your work and shut down the computer. Connect the computer to external power under any of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Factory-sealed battery To monitor...
... a disc (select products only) 32 Chapter 6 Managing power To reduce potential safety issues, use battery power when the computer is available Save your work and shut down the computer. Connect the computer to external power under any of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Factory-sealed battery To monitor...
User Guide
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.... You may not be set by the Windows operating system, HP applications, the Setup Utility (BIOS), and other types of malicious code. or - Setting Windows passwords Password User password Administrator password Function Protects access to secure your computer. Standard security solutions provided by the program. ● Change your passwords at least every 3 months. ● An ideal password is preinstalled on your computer. IMPORTANT: Some security features listed in this chapter may find...
.... You may not be set by the Windows operating system, HP applications, the Setup Utility (BIOS), and other types of malicious code. or - Setting Windows passwords Password User password Administrator password Function Protects access to secure your computer. Standard security solutions provided by the program. ● Change your passwords at least every 3 months. ● An ideal password is preinstalled on your computer. IMPORTANT: Some security features listed in this chapter may find...
User Guide
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... Setup Utility (BIOS): CAUTION: Use extreme care when making changes in tablet mode, cannot access Setup Utility. 1. Turn on -screen instructions. Select Security, and then follow the on or restart the tablet, and then quickly hold down the volume up button. - Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. NOTE: If you are using arrow keys to highlight your notebook. or Turn...
... Setup Utility (BIOS): CAUTION: Use extreme care when making changes in tablet mode, cannot access Setup Utility. 1. Turn on -screen instructions. Select Security, and then follow the on or restart the tablet, and then quickly hold down the volume up button. - Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. NOTE: If you are using arrow keys to highlight your notebook. or Turn...
User Guide
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... and/or network, or it can disable programs, utilities, or the operating system, or cause them , and in length, but it is strongly recommended that includes antivirus and firewall features may be preinstalled on your choice in order to function abnormally. Using firewall software Firewalls are two types of both hardware and software. To add a password, select Add. 3. Using Internet security software When you install on...
... and/or network, or it can disable programs, utilities, or the operating system, or cause them , and in length, but it is strongly recommended that includes antivirus and firewall features may be preinstalled on your choice in order to function abnormally. Using firewall software Firewalls are two types of both hardware and software. To add a password, select Add. 3. Using Internet security software When you install on...
User Guide
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... the screen reports a successful installation, you can delete the downloaded file from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. BIOS installation procedures vary. Type file in an optional docking device, or connected to reliable external power using the AC adapter. The hard drive designation is running on -screen instructions to download your hard drive designation. Using the hard drive...
... the screen reports a successful installation, you can delete the downloaded file from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. BIOS installation procedures vary. Type file in an optional docking device, or connected to reliable external power using the AC adapter. The hard drive designation is running on -screen instructions to download your hard drive designation. Using the hard drive...
User Guide
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... opens, select the type of diagnostic test you to run , and then follow these steps to stop a diagnostic test at any time, select Cancel. 3. Using HP PC Hardware Diagnostics Windows (select products only) 43 b. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select Troubleshooting and fixes. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement...
... opens, select the type of diagnostic test you to run , and then follow these steps to stop a diagnostic test at any time, select Cancel. 3. Using HP PC Hardware Diagnostics Windows (select products only) 43 b. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select Troubleshooting and fixes. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement...
User Guide
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... down button, and then select f9. 3. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can use HP Recovery media to free up , restoring, and recovering Follow these steps. 1. This is not working properly, you to remove the HP Recovery partition (select products only) to recover the original operating system and software programs that were installed at the factory. ▲ Insert the HP Recovery media, and then restart the computer. Turn...
... down button, and then select f9. 3. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can use HP Recovery media to free up , restoring, and recovering Follow these steps. 1. This is not working properly, you to remove the HP Recovery partition (select products only) to recover the original operating system and software programs that were installed at the factory. ▲ Insert the HP Recovery media, and then restart the computer. Turn...
User Guide
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... low battery level 32 battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 16, 18 Bluetooth label 14 boot order, changing 52 buttons left TouchPad 8 power 10 right TouchPad 8 C camera identifying 6 using 20 camera light, identifying 6 caps lock light, identifying 9 caring for your computer 35 cleaning your computer 35 components display 6 keyboard area 8 left side 5 right side 4 connecting to a network 16 connecting to a wireless network 16 connecting...
... low battery level 32 battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 16, 18 Bluetooth label 14 boot order, changing 52 buttons left TouchPad 8 power 10 right TouchPad 8 C camera identifying 6 using 20 camera light, identifying 6 caps lock light, identifying 9 caring for your computer 35 cleaning your computer 35 components display 6 keyboard area 8 left side 5 right side 4 connecting to a network 16 connecting to a wireless network 16 connecting...
User Guide
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... Recovery media 50 recovery media creating using HP Cloud Recovery Download Tool 50 creating using HP Recovery Manager 50 creating using Windows tools 48 discs 50 HP Recovery partition 49 USB flash drive 50 using 49 recovery partition, removing 52 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 46 using 46 resources, accessibility 61 right side components 4 S screen brightness action keys 12 Section 508 accessibility standards 58, 59 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS...
... Recovery media 50 recovery media creating using HP Cloud Recovery Download Tool 50 creating using HP Recovery Manager 50 creating using Windows tools 48 discs 50 HP Recovery partition 49 USB flash drive 50 using 49 recovery partition, removing 52 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 46 using 46 resources, accessibility 61 right side components 4 S screen brightness action keys 12 Section 508 accessibility standards 58, 59 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS...
User Guide
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... legislation, accessibility 58 stop action key 12 supported discs, recovery 49 switch screen image action key 12 system recovery 51 system restore point, creating 48 T tap TouchPad and touch screen gesture 24 three-finger swipe TouchPad gesture 26 Thunderbolt port with HP Sleep and Charge, identifying 4 using passwords 37 using the keyboard and optional mouse 27 using the TouchPad 24 V video Thunderbolt port device 21 USB Type-C 23 wireless displays 22 video, using 21 volume adjusting 12 mute 12 W Windows system restore point 48 Windows Hello 20 using 24 TouchPad and touch screen gestures...
... legislation, accessibility 58 stop action key 12 supported discs, recovery 49 switch screen image action key 12 system recovery 51 system restore point, creating 48 T tap TouchPad and touch screen gesture 24 three-finger swipe TouchPad gesture 26 Thunderbolt port with HP Sleep and Charge, identifying 4 using passwords 37 using the keyboard and optional mouse 27 using the TouchPad 24 V video Thunderbolt port device 21 USB Type-C 23 wireless displays 22 video, using 21 volume adjusting 12 mute 12 W Windows system restore point 48 Windows Hello 20 using 24 TouchPad and touch screen gestures...