User Guide
Page 5
... specifications and acoustic emissions 6 Operating environment range ...7 Product hardware setup and software installation ...8 Hardware setup ...8 How to get software updates ...8 Product features ...9 Product Features ...9 Scanner software (Windows) ...10 HP Scan software ...10 HP Scanner Tools Utility ...10 HP TWAIN ...10 Scanner software (OS X) ...10 Sleep Mode and auto-off settings ...10 2 Use the scanner ...11 Load originals ...11 Document loading tips ...11 Supported paper types ...13 Load documents on the scanner glass ...14 Load paper in the Automatic Document Feeder (ADF) input tray...
... specifications and acoustic emissions 6 Operating environment range ...7 Product hardware setup and software installation ...8 Hardware setup ...8 How to get software updates ...8 Product features ...9 Product Features ...9 Scanner software (Windows) ...10 HP Scan software ...10 HP Scanner Tools Utility ...10 HP TWAIN ...10 Scanner software (OS X) ...10 Sleep Mode and auto-off settings ...10 2 Use the scanner ...11 Load originals ...11 Document loading tips ...11 Supported paper types ...13 Load documents on the scanner glass ...14 Load paper in the Automatic Document Feeder (ADF) input tray...
User Guide
Page 6
...) ...20 Scan long or extra-long documents (Windows 21 Automatically detect page size (Windows) ...21 Automatically detect color (Windows) ...21 Scan using text-enhanced black and white mode (Windows 21 Use the scanning software (OS X) ...22 Scan documents (OS X) ...22 Scan to email (OS X) ...22 Scan from other applications (OS X) ...22 Scanning tips ...23 Optimize scanning and task speeds ...23 Scanning fragile originals ...23 3 Care and maintenance ...25 HP Scanner Tools Utility Maintenance tab (Windows) ...26 HP Utility (Mac OS X) ...26 Clean the product ...27 Clean the scanner glass ...27...
...) ...20 Scan long or extra-long documents (Windows 21 Automatically detect page size (Windows) ...21 Automatically detect color (Windows) ...21 Scan using text-enhanced black and white mode (Windows 21 Use the scanning software (OS X) ...22 Scan documents (OS X) ...22 Scan to email (OS X) ...22 Scan from other applications (OS X) ...22 Scanning tips ...23 Optimize scanning and task speeds ...23 Scanning fragile originals ...23 3 Care and maintenance ...25 HP Scanner Tools Utility Maintenance tab (Windows) ...26 HP Utility (Mac OS X) ...26 Clean the product ...27 Clean the scanner glass ...27...
User Guide
Page 7
Replace the roller cover ...32 Replace the roller kit ...34 Replace the pick up roller module ...36 Order parts and accessories ...38 4 Solve problems ...39 Basic troubleshooting tips ...40 Test the scanner ...41 Reset the scanner ...42 Scanner installation troubleshooting ...43 Check the cables ...43 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 43 Paper jams ...44 Clear jams from the scanner paper path ...44 An item loaded in the scanner jams repeatedly 45 Paper feed issues ...46 Paper jamming, skewing, misfeeds, or multiple-page feeds 46 Paper does not...
Replace the roller cover ...32 Replace the roller kit ...34 Replace the pick up roller module ...36 Order parts and accessories ...38 4 Solve problems ...39 Basic troubleshooting tips ...40 Test the scanner ...41 Reset the scanner ...42 Scanner installation troubleshooting ...43 Check the cables ...43 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 43 Paper jams ...44 Clear jams from the scanner paper path ...44 An item loaded in the scanner jams repeatedly 45 Paper feed issues ...46 Paper jamming, skewing, misfeeds, or multiple-page feeds 46 Paper does not...
User Guide
Page 9
... and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW 1 Click Troubleshooting. Enter the scanner name (HP ScanJet Pro 2500), and then click Search. 1 Product overview This User Guide covers important information about the HP ScanJet Pro 2500. ● Product views ● Product specifications ● Product hardware setup and software installation ● Product features ● Scanner software (Windows) ● Scanner software (OS X) ● Sleep Mode and auto-off settings For more...
... and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW 1 Click Troubleshooting. Enter the scanner name (HP ScanJet Pro 2500), and then click Search. 1 Product overview This User Guide covers important information about the HP ScanJet Pro 2500. ● Product views ● Product specifications ● Product hardware setup and software installation ● Product features ● Scanner software (Windows) ● Scanner software (OS X) ● Sleep Mode and auto-off settings For more...
User Guide
Page 18
... Start screen, click to HP Scanner Tools Utility tile. 2. Sleep Mode and auto-off settings By default, the scanner will turn off , select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from other (non-HP) vendors. Not all TWAINcompliant software works in the same way, so consult the software documentation for Mac OS X. HP Scanner Tools Utility Use the HP Scanner Tools Utility to change the scanner's power management settings, and to configure the device and assign the scan button workflow on a Mac OS X. ● Image Capture provides basic scanning...
... Start screen, click to HP Scanner Tools Utility tile. 2. Sleep Mode and auto-off settings By default, the scanner will turn off , select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from other (non-HP) vendors. Not all TWAINcompliant software works in the same way, so consult the software documentation for Mac OS X. HP Scanner Tools Utility Use the HP Scanner Tools Utility to change the scanner's power management settings, and to configure the device and assign the scan button workflow on a Mac OS X. ● Image Capture provides basic scanning...
User Guide
Page 27
... existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in the shortcut list to save changes. Create scan shortcuts To create a scan shortcut, follow these steps: 1. Open the HP Scan Software. 2. Choose to stop the scan. Click More for more settings. 6. Click to the save icon next to the name of the screen. 4. Modify shortcuts To modify a scan shortcut, follow these steps: 1. Choose settings on flatbed scanner glass. 2. Scan by using the HP Scan software (Windows) 1. Select a scan shortcut...
... existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in the shortcut list to save changes. Create scan shortcuts To create a scan shortcut, follow these steps: 1. Open the HP Scan Software. 2. Choose to stop the scan. Click More for more settings. 6. Click to the save icon next to the name of the screen. 4. Modify shortcuts To modify a scan shortcut, follow these steps: 1. Choose settings on flatbed scanner glass. 2. Scan by using the HP Scan software (Windows) 1. Select a scan shortcut...
User Guide
Page 29
... page size drop-down list in a scanned image, follow these steps: 1. For information about the automatic color detection settings, see the online help for the scanning software that contain color as color scans, and saving all other pages as a result of the jam. Select a scan shortcut, and then click More. 3. Scan using text-enhanced black and white mode (Windows) You can be wrinkled as black and white. Select a scan shortcut. 3. ENWW Use the scanning software (Windows) 21 NOTE: Use the TWAIN user...
... page size drop-down list in a scanned image, follow these steps: 1. For information about the automatic color detection settings, see the online help for the scanning software that contain color as color scans, and saving all other pages as a result of the jam. Select a scan shortcut, and then click More. 3. Scan using text-enhanced black and white mode (Windows) You can be wrinkled as black and white. Select a scan shortcut. 3. ENWW Use the scanning software (Windows) 21 NOTE: Use the TWAIN user...
User Guide
Page 31
Scanning fragile originals To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document face down on the flatbed scanner glass. Verify the need for the scanner model plus the word specifications. ● Saving a scanned image to an image format because the scanned image is analyzed using Optical Character Recognition (OCR). To optimize scanning performance, consider the following information. ● To optimize performance, make sure the computer meets...
Scanning fragile originals To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document face down on the flatbed scanner glass. Verify the need for the scanner model plus the word specifications. ● Saving a scanned image to an image format because the scanned image is analyzed using Optical Character Recognition (OCR). To optimize scanning performance, consider the following information. ● To optimize performance, make sure the computer meets...
User Guide
Page 40
... maintenance ENWW The HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit includes the following replacement parts: ● Roller cover ● Separation roller ● Pickup roller module The replacement kit also includes detailed instructions for replacing each of these steps: 1. Press the Power button to be replaced when indicated by the Scanner Tools Utility, or if the scanner is not working correctly. Replace the roller cover To remove and replace the roller cover, follow these parts. Parts may need to turn off the scanner, and then disconnect the USB cable and power supply...
... maintenance ENWW The HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit includes the following replacement parts: ● Roller cover ● Separation roller ● Pickup roller module The replacement kit also includes detailed instructions for replacing each of these steps: 1. Press the Power button to be replaced when indicated by the Scanner Tools Utility, or if the scanner is not working correctly. Replace the roller cover To remove and replace the roller cover, follow these parts. Parts may need to turn off the scanner, and then disconnect the USB cable and power supply...
User Guide
Page 46
Reconnect the USB cable and power supply to use. Item HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit Part number L2748A#101 38 Chapter 3 Care and maintenance ENWW Replace the pickup roller module as described in the instructions that were included with the replacement kit. 6. The scanner is now ready to the scanner. Order parts and accessories To order maintenance parts for the scanner, see the HP scanner parts Web site at www.hp.com/buy/parts. Close document feeder hatch. 4. Press the pick up roller module on both sides and rotate to remove. 5.
Reconnect the USB cable and power supply to use. Item HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit Part number L2748A#101 38 Chapter 3 Care and maintenance ENWW Replace the pickup roller module as described in the instructions that were included with the replacement kit. 6. The scanner is now ready to the scanner. Order parts and accessories To order maintenance parts for the scanner, see the HP scanner parts Web site at www.hp.com/buy/parts. Close document feeder hatch. 4. Press the pick up roller module on both sides and rotate to remove. 5.
User Guide
Page 48
... troubleshooting tips Simple issues such as smudges on the scanner. ● Make sure the document feeder hatch is closed. ● Restart the computer. Check that the scanner is available to locate software, firmware, and driver updates for more information). ● Turn off setting by using Optical Character Recognition (OCR), make sure that the original document is clear enough to produce fuzzy scans, operate in their respective connectors on the scanner. If power is receiving power...
... troubleshooting tips Simple issues such as smudges on the scanner. ● Make sure the document feeder hatch is closed. ● Restart the computer. Check that the scanner is available to locate software, firmware, and driver updates for more information). ● Turn off setting by using Optical Character Recognition (OCR), make sure that the original document is clear enough to produce fuzzy scans, operate in their respective connectors on the scanner. If power is receiving power...
User Guide
Page 51
... and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. Press the Power button to turn off the scanner, and then turn on the scanner. On the computer, open Control Panel and use the search tool to uninstall the following applications: ● HP ScanJet Pro 2500 ● HP Scan 3. The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the scanner. 2. ENWW Scanner installation troubleshooting 43...
... and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. Press the Power button to turn off the scanner, and then turn on the scanner. On the computer, open Control Panel and use the search tool to uninstall the following applications: ● HP ScanJet Pro 2500 ● HP Scan 3. The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the scanner. 2. ENWW Scanner installation troubleshooting 43...
User Guide
Page 54
... copy paper may curl in the document feeder. 46 Chapter 4 Solve problems ENWW If misfeeds still occur, clean the rollers. A problem with the rollers. Ensure that they make contact with the scanner hardware might not be securely latched. Press the Power button to turn off the scanner, disconnect the power supply from the scanner Reload the pages into the document feeder, ensuring that the power supply is plugged into the scanner paper path, check the resulting scanned images...
... copy paper may curl in the document feeder. 46 Chapter 4 Solve problems ENWW If misfeeds still occur, clean the rollers. A problem with the rollers. Ensure that they make contact with the scanner hardware might not be securely latched. Press the Power button to turn off the scanner, disconnect the power supply from the scanner Reload the pages into the document feeder, ensuring that the power supply is plugged into the scanner paper path, check the resulting scanned images...
User Guide
Page 55
... the document feeder. ● Windows: If scanning to a black and white image, make sure the paper width guides are positioned appropriately. Use the Auto Detect Size feature to deskew page images that the originals are clean and unwrinkled. ● Clean the scanner glass. Try another scan. ● Verify that the document is fuzzy ● Check for the original being scanned. Scanned image is not fuzzy. Verify that the page size selected in the scanning software (or the scan shortcut...
... the document feeder. ● Windows: If scanning to a black and white image, make sure the paper width guides are positioned appropriately. Use the Auto Detect Size feature to deskew page images that the originals are clean and unwrinkled. ● Clean the scanner glass. Try another scan. ● Verify that the document is fuzzy ● Check for the original being scanned. Scanned image is not fuzzy. Verify that the page size selected in the scanning software (or the scan shortcut...
User Guide
Page 57
... loose. HP Scan Buttons are not working properly Scanner buttons are securely connected. 2. Disconnect any additional USB devices one of the computer. ● Remove all other USB devices from working correctly. ENWW Scanner operation problems 49 Connection issues Check the USB connection Check the physical connection to the scanner. try the scanner after verifying the above items, try using the scanner. ● If the scanner works, reconnect any USB devices that the USB cable and the power supply are not working correctly After each additional device. The...
... loose. HP Scan Buttons are not working properly Scanner buttons are securely connected. 2. Disconnect any additional USB devices one of the computer. ● Remove all other USB devices from working correctly. ENWW Scanner operation problems 49 Connection issues Check the USB connection Check the physical connection to the scanner. try the scanner after verifying the above items, try using the scanner. ● If the scanner works, reconnect any USB devices that the USB cable and the power supply are not working correctly After each additional device. The...
User Guide
Page 58
... specifies two-sided scanning. Scanned pages are missing at the scan destination When scanning, pages that stick together are not stuck together. For more information, see the Help for the scanning software being using optical character recognition (OCR) to create editable text. - Scanning performance issues Scanner does not scan right away Make sure the document feeder hatch is closed, and that the scanner is sufficient for storing documents as images. - Scan files are too...
... specifies two-sided scanning. Scanned pages are missing at the scan destination When scanning, pages that stick together are not stuck together. For more information, see the Help for the scanning software being using optical character recognition (OCR) to create editable text. - Scanning performance issues Scanner does not scan right away Make sure the document feeder hatch is closed, and that the scanner is sufficient for storing documents as images. - Scan files are too...
User Guide
Page 63
...page support 21 F features auto color detect 21 detect page size 21 extra-long-page support 21 long-page support 21 scan profiles 18 text-enhanced black and white mode 21 feeding problems 44 fragile items, scanning 23 fuzzy images 47 H HP Customer Care 53 HP Scan Extended scan from 19 HP Scan Extended software about 10 HP Scanner Tools Utility Maintenance tab 26 uses for 10 HP TWAIN 10 I input and output trays locating 2 install software troubleshoot 43 J jams troubleshoot 45 L long-page support 21 M Mac software 10 maintenance HP Scanner Tools Utility Maintenance tab 26 manage power settings...
...page support 21 F features auto color detect 21 detect page size 21 extra-long-page support 21 long-page support 21 scan profiles 18 text-enhanced black and white mode 21 feeding problems 44 fragile items, scanning 23 fuzzy images 47 H HP Customer Care 53 HP Scan Extended scan from 19 HP Scan Extended software about 10 HP Scanner Tools Utility Maintenance tab 26 uses for 10 HP TWAIN 10 I input and output trays locating 2 install software troubleshoot 43 J jams troubleshoot 45 L long-page support 21 M Mac software 10 maintenance HP Scanner Tools Utility Maintenance tab 26 manage power settings...
User Guide
Page 64
... reset scanner 42 roller replace 32, 34, 36 S scan feeding problems 44 files too large 50 fragile items 23 from HP Scan Extended 19 originals 14 Scan button 4 scan profiles 18 scan to cloud 20 scanner control panel 4 reset 42 scanner software Mac 10 Windows 10 skewed images 47 Sleep Mode 10 software Mac 10 troubleshoot installation 43 uninstall and reinstall 43 Windows 10 speed troubleshoot 50 speed, troubleshoot 23 streaks troubleshoot 47 supplies order 38 support online 53 troubleshoot basic tips 40 black scans 47 cables 43 check power...
... reset scanner 42 roller replace 32, 34, 36 S scan feeding problems 44 files too large 50 fragile items 23 from HP Scan Extended 19 originals 14 Scan button 4 scan profiles 18 scan to cloud 20 scanner control panel 4 reset 42 scanner software Mac 10 Windows 10 skewed images 47 Sleep Mode 10 software Mac 10 troubleshoot installation 43 uninstall and reinstall 43 Windows 10 speed troubleshoot 50 speed, troubleshoot 23 streaks troubleshoot 47 supplies order 38 support online 53 troubleshoot basic tips 40 black scans 47 cables 43 check power...
Warranty and Legal Guide
Page 16
.... d. f. Other software may copy the Software Product into Your Computer's temporary memory (RAM) for use on more than one computer, you may make archival or back-up copies of the Software Product, provided the copy contains all or any portion of 12 Chapter 1 Service and support ENWW You may not separate component parts of the Software Product for purposes of a hard disk drive-based...
.... d. f. Other software may copy the Software Product into Your Computer's temporary memory (RAM) for use on more than one computer, you may make archival or back-up copies of the Software Product, provided the copy contains all or any portion of 12 Chapter 1 Service and support ENWW You may not separate component parts of the Software Product for purposes of a hard disk drive-based...
Warranty and Legal Guide
Page 40
The scanner or the AC adapter does not operate normally, or exhibits a distinct change in performance (do not adjust controls that are not covered by yourself except as specifically explained in the plug, make sure you are fuses in the scanner's guides. ● Do not insert objects into any opening, as they may touch dangerous voltage points or short-out components. Clean with...
The scanner or the AC adapter does not operate normally, or exhibits a distinct change in performance (do not adjust controls that are not covered by yourself except as specifically explained in the plug, make sure you are fuses in the scanner's guides. ● Do not insert objects into any opening, as they may touch dangerous voltage points or short-out components. Clean with...