HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Maintenance Measures Technical White Paper Table of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and...
... Maintenance Measures Technical White Paper Table of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... by software issues. Symptoms of Hard Drive Issues The symptoms of hard drives, manufacturers make improvements to the drive's susceptibility to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. Shock events With each new generation of hard drive issues can fail. The following ... Symptoms may include the following sections summarize some of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to mimic hard drive failure, but are exposed to connector issues, shock events, software issues, and more ....
... by software issues. Symptoms of Hard Drive Issues The symptoms of hard drives, manufacturers make improvements to the drive's susceptibility to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. Shock events With each new generation of hard drive issues can fail. The following ... Symptoms may include the following sections summarize some of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to mimic hard drive failure, but are exposed to connector issues, shock events, software issues, and more ....
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...problems to trace is an incomplete write to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on the hard drive. technology was developed by write splices. The OS remaps a reserved sector in its place. Fragmentation occurs when... an entire file or application is impacted, because it must seek the data from multiple locations across the hard drive. Issues such as a bad sector. In this area as blue screens, application lockups, and other occurrences will result, because the...
...problems to trace is an incomplete write to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on the hard drive. technology was developed by write splices. The OS remaps a reserved sector in its place. Fragmentation occurs when... an entire file or application is impacted, because it must seek the data from multiple locations across the hard drive. Issues such as a bad sector. In this area as blue screens, application lockups, and other occurrences will result, because the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any...
... F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...advanced diagnostics. Note: The diagnostics may be installed to a USB key. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. There are new firmware updates for your product ...HDD firmware updates or other HDD related product drivers for certain OEM drives and/or special product updates. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the f2 function key...
...advanced diagnostics. Note: The diagnostics may be installed to a USB key. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. There are new firmware updates for your product ...HDD firmware updates or other HDD related product drivers for certain OEM drives and/or special product updates. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the f2 function key...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - Thus, any business notebook with 4096-byte (4-KB) sectors - Hard Drive Mounting Bracket Be sure the hard drive... schemes) in the Control Panel to permit the hard drive to the following Microsoft Knowledge Base articles for your hard drive: Page 7 eight times larger than current drive technology. Client Management Interface HP has integrated SMART health monitoring into our management console...
...drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - Thus, any business notebook with 4096-byte (4-KB) sectors - Hard Drive Mounting Bracket Be sure the hard drive... schemes) in the Control Panel to permit the hard drive to the following Microsoft Knowledge Base articles for your hard drive: Page 7 eight times larger than current drive technology. Client Management Interface HP has integrated SMART health monitoring into our management console...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...;227463 Use the Microsoft Recovery Console periodically to run the chkdsk /p /r commands in order to check your hard drive for HP products and services are set forth in the express warranty statements accompanying such products and services. The information contained herein is...&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. Trademark acknowledgments...
...;227463 Use the Microsoft Recovery Console periodically to run the chkdsk /p /r commands in order to check your hard drive for HP products and services are set forth in the express warranty statements accompanying such products and services. The information contained herein is...&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. Trademark acknowledgments...
HP Notebook Reference Guide
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... models only 40 Using the docking connector (select models only 40 6 Drives ...42 Handling drives ...42 Using hard drives ...43 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk Cleanup 43 Using HP 3D DriveGuard (select models only 44 Identifying HP 3D DriveGuard status 44 Managing power with a parked hard drive 44 Using HP 3D DriveGuard software 45 vii
... models only 40 Using the docking connector (select models only 40 6 Drives ...42 Handling drives ...42 Using hard drives ...43 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk Cleanup 43 Using HP 3D DriveGuard (select models only 44 Identifying HP 3D DriveGuard status 44 Managing power with a parked hard drive 44 Using HP 3D DriveGuard software 45 vii
HP Notebook Reference Guide
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...system, drivers, troubleshooting tools, and support. This guide is included in the box with your computer, either in print, on the computer hard drive, or on an optical disc: ● Setup Instructions poster-Guides you through setting up your computer and turning it on the Web ... electrical and mechanical safety information. NOTE: See the poster for computer users. support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information...
...system, drivers, troubleshooting tools, and support. This guide is included in the box with your computer, either in print, on the computer hard drive, or on an optical disc: ● Setup Instructions poster-Guides you through setting up your computer and turning it on the Web ... electrical and mechanical safety information. NOTE: See the poster for computer users. support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery disposal information...
HP Notebook Reference Guide
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... initiate any type of networking connection or perform any of inactivity when running on battery power or on external power. With the computer on the hard drive and the computer turns off. When the computer exits Sleep, the power lights turn on and your work is initiated, your Windows password before you...
... initiate any type of networking connection or perform any of inactivity when running on battery power or on external power. With the computer on the hard drive and the computer turns off. When the computer exits Sleep, the power lights turn on and your work is initiated, your Windows password before you...
HP Notebook Reference Guide
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... models only) 37 Using an eSATA device (select models only) An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. NOTE: The eSATA port also supports an optional USB device. You will hear a sound when the device has been detected. For more information about device...
... models only) 37 Using an eSATA device (select models only) An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. NOTE: The eSATA port also supports an optional USB device. You will hear a sound when the device has been detected. For more information about device...
HP Notebook Reference Guide
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... connectors that additional ports and connectors can be used with the computer. NOTE: The following types: ● 1.44-megabyte diskette drive ● Hard drive module ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects...connector connects the computer to an optional docking or expansion device, so that can be used with the computer. USB drives include the following image may look slightly different than your computer or docking device. 40 Chapter 5 External cards and devices
... connectors that additional ports and connectors can be used with the computer. NOTE: The following types: ● 1.44-megabyte diskette drive ● Hard drive module ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects...connector connects the computer to an optional docking or expansion device, so that can be used with the computer. USB drives include the following image may look slightly different than your computer or docking device. 40 Chapter 5 External cards and devices
HP Notebook Reference Guide
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... the only source of power, be sure that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. ● Before handling a drive, discharge static electricity by touching the unpainted metal surface of magnetism and do ...not drop a drive or place items on it down the computer. If you move the computer while an optical drive is writing to a ...
... the only source of power, be sure that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. ● Before handling a drive, discharge static electricity by touching the unpainted metal surface of magnetism and do ...not drop a drive or place items on it down the computer. If you move the computer while an optical drive is writing to a ...
HP Notebook Reference Guide
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... Windows includes the User Account Control feature to complete. Using hard drives 43 Using hard drives Improving hard drive performance Using Disk Defragmenter As you do not need access to your computer. Depending on the hard drive so that you can run on -screen instructions. Select Start ...: 1. HP recommends defragmenting your permission or password for more efficiently. You may be prompted for your hard drive at another time when you use the computer, files on solid-state drives. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary...
... Windows includes the User Account Control feature to complete. Using hard drives 43 Using hard drives Improving hard drive performance Using Disk Defragmenter As you do not need access to your computer. Depending on the hard drive so that you can run on -screen instructions. Select Start ...: 1. HP recommends defragmenting your permission or password for more efficiently. You may be prompted for your hard drive at another time when you use the computer, files on solid-state drives. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary...
HP Notebook Reference Guide
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...after the end of one of the following conditions: ● You drop the computer. ● You move the computer, HP recommends that a drive in the primary hard drive bay or a drive in the notification area, at the far right of the taskbar: ● If the software is enabled, a green check ... Hibernation. ● The computer will not initiate Sleep or Hibernation, except as described in the secondary hard drive bay are not protected by HP 3D DriveGuard. NOTE: Hard drives in the primary hard drive bay or in the following ways: ● The computer will not shut down or initiate Sleep or...
...after the end of one of the following conditions: ● You drop the computer. ● You move the computer, HP recommends that a drive in the primary hard drive bay or a drive in the notification area, at the far right of the taskbar: ● If the software is enabled, a green check ... Hibernation. ● The computer will not initiate Sleep or Hibernation, except as described in the secondary hard drive bay are not protected by HP 3D DriveGuard. NOTE: Hard drives in the primary hard drive bay or in the following ways: ● The computer will not shut down or initiate Sleep or...
HP Notebook Reference Guide
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...integrity, and availability of your computer. NOTE: Some features listed in this chapter may not prevent a product from an optical drive, diskette drive, or Boot options feature in combination with the following hardware and software, you send your personal settings and data from a variety... Computrace, which is stolen, Computrace can set the security level to the contents of a hard drive DriveLock password in select regions. NOTE: Security solutions are designed to the HP website at http://www.hpshopping.com. These deterrents may not be available on your information. ...
...integrity, and availability of your computer. NOTE: Some features listed in this chapter may not prevent a product from an optical drive, diskette drive, or Boot options feature in combination with the following hardware and software, you send your personal settings and data from a variety... Computrace, which is stolen, Computrace can set the security level to the contents of a hard drive DriveLock password in select regions. NOTE: Security solutions are designed to the HP website at http://www.hpshopping.com. These deterrents may not be available on your information. ...
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... each of the screen. 2. Use the arrow keys to enter Computer Setup. 3. Using passwords 53 DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. This password requires the optional embedded security chip to confirm. 6. When prompted, type the new password again to support... Administrator Password, and then press enter. 4. Your changes go into effect when the computer restarts. DriveLock user password* Protects access to the internal hard drive that enhances and enables other HP ProtectTools Security Manager security features.
... each of the screen. 2. Use the arrow keys to enter Computer Setup. 3. Using passwords 53 DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. This password requires the optional embedded security chip to confirm. 6. When prompted, type the new password again to support... Administrator Password, and then press enter. 4. Your changes go into effect when the computer restarts. DriveLock user password* Protects access to the internal hard drive that enhances and enables other HP ProtectTools Security Manager security features.
HP Notebook Reference Guide
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...DriveLock protection on -screen instructions. - NOTE: The DriveLock confirmation is displayed at the bottom of the screen, and then follow the on the drive you have a BIOS administrator password before you can set , change, or delete a DriveLock password in the confirmation field, and then press ...to select Security > Automatic DriveLock, and then press enter. 4. or - Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5. To save your changes and exit Computer Setup, click the Save icon in Computer Setup, follow these steps: 1....
...DriveLock protection on -screen instructions. - NOTE: The DriveLock confirmation is displayed at the bottom of the screen, and then follow the on the drive you have a BIOS administrator password before you can set , change, or delete a DriveLock password in the confirmation field, and then press ...to select Security > Automatic DriveLock, and then press enter. 4. or - Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5. To save your changes and exit Computer Setup, click the Save icon in Computer Setup, follow these steps: 1....
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or - Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5. Turn on -screen instructions. - Removing Automatic DriveLock protection To remove DriveLock protection in the lower-left corner of the screen. 2. Use a ...
or - Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5. Turn on -screen instructions. - Removing Automatic DriveLock protection To remove DriveLock protection in the lower-left corner of the screen. 2. Use a ...
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... keys to select File > Save Changes and Exit, and then press enter. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Use a pointing device or the arrow keys to the values that were set at the bottom of the screen. 2. To return all settings in...
... keys to select File > Save Changes and Exit, and then press enter. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Use a pointing device or the arrow keys to the values that were set at the bottom of the screen. 2. To return all settings in...