Resolving Start Up and No Boot Problems Checklist
Page 1
... and displays a black screen Usually occurs if a component is installed incorrectly, or there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use this checklist as a guide when...does not startup or boot properly. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. HP Notebook PCs - Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to the...
... and displays a black screen Usually occurs if a component is installed incorrectly, or there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use this checklist as a guide when...does not startup or boot properly. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. HP Notebook PCs - Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to the...
Resolving Start Up and No Boot Problems Checklist
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...Microsoft updates Run the anti-virus program Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch. Symptom: Computer may display an error message on ...auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select...
...Microsoft updates Run the anti-virus program Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch. Symptom: Computer may display an error message on ...auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select...
Getting Started - Windows 7
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... > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with several resources to http://www.hp.com/ support. ● Support information ● ...information about Quick Setup poster ● How to set up the computer ● How to identify computer components HP Notebook Reference Guide ● Power management features To access this guide: ● Electrical and mechanical safety information Select Start > Help ...
... > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with several resources to http://www.hp.com/ support. ● Support information ● ...information about Quick Setup poster ● How to set up the computer ● How to identify computer components HP Notebook Reference Guide ● Power management features To access this guide: ● Electrical and mechanical safety information Select Start > Help ...
Getting Started - Windows 7
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... operating system and computer, answers to questions, tutorials, and updates to open Help and Support, which provides information about system hardware components and the system BIOS (basic input-output system) version number. Press f1 to your computer. Using the keyboard 19 If you disable this feature in the Setup Utility, you...
... operating system and computer, answers to questions, tutorials, and updates to open Help and Support, which provides information about system hardware components and the system BIOS (basic input-output system) version number. Press f1 to your computer. Using the keyboard 19 If you disable this feature in the Setup Utility, you...
Compaq Presario CQ56 Notebook PC and HP G56 Notebook PC - Maintenance and Service Guide
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... computer. Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Then use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key. ●...
... computer. Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Then use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key. ●...
HP Notebook Reference Guide - Windows 7
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... an optional security cable ...53 Using the fingerprint reader (select models only 53 Locating the fingerprint reader 53 8 Setup Utility (BIOS) ...55 Starting Setup Utility ...55 Using Setup Utility ...55 Changing the language of Setup Utility 55 Navigating and selecting in Setup... system information 56 Restoring factory default settings in Setup Utility 56 Exiting Setup Utility ...56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 57 Appendix A Traveling with the computer ...59 Appendix B Troubleshooting resources ...60 Appendix C Electrostatic Discharge ......
... an optional security cable ...53 Using the fingerprint reader (select models only 53 Locating the fingerprint reader 53 8 Setup Utility (BIOS) ...55 Starting Setup Utility ...55 Using Setup Utility ...55 Changing the language of Setup Utility 55 Navigating and selecting in Setup... system information 56 Restoring factory default settings in Setup Utility 56 Exiting Setup Utility ...56 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 57 Appendix A Traveling with the computer ...59 Appendix B Troubleshooting resources ...60 Appendix C Electrostatic Discharge ......
HP Notebook Reference Guide - Windows 7
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... ● Fingerprint reader Computer viruses Unauthorized access to data Antivirus software ● Firewall software ● Windows updates ● File encryption Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from being locked out of passwords can...
... ● Fingerprint reader Computer viruses Unauthorized access to data Antivirus software ● Firewall software ● Windows updates ● File encryption Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from being locked out of passwords can...
HP Notebook Reference Guide - Windows 7
Page 65
... takes effect immediately. Start Setup Utility. 2. Starting Setup Utility 55 To save your language selected is displayed, press f10. 8 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Use the arrow keys to select System Configuration...
... takes effect immediately. Start Setup Utility. 2. Starting Setup Utility 55 To save your language selected is displayed, press f10. 8 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer. Use the arrow keys to select System Configuration...
HP Notebook Reference Guide - Windows 7
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... exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. 56 Chapter 8 Setup Utility (BIOS) Restoring factory default settings in Setup Utility 1. Displaying system information 1. Select the Main menu. NOTE: Your password, security, and language settings are not visible, press...
... exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. 56 Chapter 8 Setup Utility (BIOS) Restoring factory default settings in Setup Utility 1. Displaying system information 1. Select the Main menu. NOTE: Your password, security, and language settings are not visible, press...
HP Notebook Reference Guide - Windows 7
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...computer is later than those currently installed on the computer, you want to the location on your hard drive where the BIOS update is running on the HP Web site that is connected to the hard drive. To exit Setup Utility, use the arrow keys to select the ... or other system information is not displayed, use the arrow keys to install the update. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on the HP Web site are ready to select Exit > Exit Discarding Changes, and then press enter.
...computer is later than those currently installed on the computer, you want to the location on your hard drive where the BIOS update is running on the HP Web site that is connected to the hard drive. To exit Setup Utility, use the arrow keys to select the ... or other system information is not displayed, use the arrow keys to install the update. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on the HP Web site are ready to select Exit > Exit Discarding Changes, and then press enter.
HP Notebook Reference Guide - Windows 7
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...selecting Start > My Computer. 2. Double-click your hard drive that contains the update. 4. The BIOS installation begins. 5. If no instructions are displayed on your hard drive designation. BIOS installation procedures vary. Windows 7-Open Windows Explorer by selecting Start > Computer. The hard drive designation...is complete. Using the hard drive path you can delete the downloaded file from your hard drive. 58 Chapter 8 Setup Utility (BIOS) NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on the screen after the...
...selecting Start > My Computer. 2. Double-click your hard drive that contains the update. 4. The BIOS installation begins. 5. If no instructions are displayed on your hard drive designation. BIOS installation procedures vary. Windows 7-Open Windows Explorer by selecting Start > Computer. The hard drive designation...is complete. Using the hard drive path you can delete the downloaded file from your hard drive. 58 Chapter 8 Setup Utility (BIOS) NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on the screen after the...
HP Notebook Reference Guide - Windows 7
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... 1394 cable, connecting 37 1394 devices connecting 37 defined 36 removing 37 16-bit PC Cards 30 32-bit PC Cards 30 A AC adapter, testing 28 action keys media 14 volume 14 administrator... levels 25 replacing 26 storing 26 Battery Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14...53 firewall software 6, 52 G GPS 9 graphics modes, switching 28 H hard drive external 39 HP ProtectSmart Hard Drive Protection 42 HDMI configuring audio 18 62 Index
... 1394 cable, connecting 37 1394 devices connecting 37 defined 36 removing 37 16-bit PC Cards 30 32-bit PC Cards 30 A AC adapter, testing 28 action keys media 14 volume 14 administrator... levels 25 replacing 26 storing 26 Battery Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14...53 firewall software 6, 52 G GPS 9 graphics modes, switching 28 H hard drive external 39 HP ProtectSmart Hard Drive Protection 42 HDMI configuring audio 18 62 Index