Maintenance and Service Guide
Page 2
... Company, L.P. The only warranties for technical or editorial errors or omissions contained herein. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 Nothing herein should be liable for HP products and services are U.S. HP shall not be construed as constituting an additional warranty. Microsoft and Windows are set... trademarks or registered trademarks of Microsoft Corporation. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services.
... Company, L.P. The only warranties for technical or editorial errors or omissions contained herein. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 Nothing herein should be liable for HP products and services are U.S. HP shall not be construed as constituting an additional warranty. Microsoft and Windows are set... trademarks or registered trademarks of Microsoft Corporation. registered trademarks of Intel Corporation or its subsidiaries in the express warranty statements accompanying such products and services.
Maintenance and Service Guide
Page 3
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
Maintenance and Service Guide
Page 4
.... Removing the Top Case...2-31 Figure 2-22. Bottom View...1-10 Figure 1-4. Resetting the Notebook ...1-17 Figure 1-8. Removing an SDRAM Module 2-5 Figure 2-4. Removing the Heat Sink (with Fan 2-43 Figure 2-28. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Back View ...1-9 Figure 1-3. Removing the Floppy Drive 2-33 Figure 2-23. Removing the Mini...
.... Removing the Top Case...2-31 Figure 2-22. Bottom View...1-10 Figure 1-4. Resetting the Notebook ...1-17 Figure 1-8. Removing an SDRAM Module 2-5 Figure 2-4. Removing the Heat Sink (with Fan 2-43 Figure 2-28. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Back View ...1-9 Figure 1-3. Removing the Floppy Drive 2-33 Figure 2-23. Removing the Mini...
Maintenance and Service Guide
Page 5
... ...2-12 Table 2-5. ASP Support Options...3-2 Table 3-2. POST Messages ...3-24 Table 3-6. Basic Troubleshooting Steps ...3-3 Figure 4-1. Keyboard Status Lights...1-15 Table 1-5. LCD Guidelines ...5-4 Service Manual v Boot-Block Jumper...2-62 Figure 3-1. Specifications...1-18 Table 1-7. Product Comparisons...1-1 Table 1-2. Main Status Lights (front of notebook 1-15 Table 1-4. Troubleshooting Suggestions...3-8 Table 3-4. Removing the Motherboard 2-56 Figure 2-38. Figure 2-36.
... ...2-12 Table 2-5. ASP Support Options...3-2 Table 3-2. POST Messages ...3-24 Table 3-6. Basic Troubleshooting Steps ...3-3 Figure 4-1. Keyboard Status Lights...1-15 Table 1-5. LCD Guidelines ...5-4 Service Manual v Boot-Block Jumper...2-62 Figure 3-1. Specifications...1-18 Table 1-7. Product Comparisons...1-1 Table 1-2. Main Status Lights (front of notebook 1-15 Table 1-4. Troubleshooting Suggestions...3-8 Table 3-4. Removing the Motherboard 2-56 Figure 2-38. Figure 2-36.
Maintenance and Service Guide
Page 6
... follow it even without having equipment available. Introduction This manual provides reference information for Windows operating systems. Service Manual vii Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500...
... follow it even without having equipment available. Introduction This manual provides reference information for Windows operating systems. Service Manual vii Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500...
Maintenance and Service Guide
Page 7
... TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject...
... TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject...
Maintenance and Service Guide
Page 8
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to GB (1024 MB) SDRAM using 512-... MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-...
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to GB (1024 MB) SDRAM using 512-... MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-...
Maintenance and Service Guide
Page 9
... Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08-GHz) Up to 1 GB (1024... Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz) Intel Celeron (2.4-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT ATI...
... Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08-GHz) Up to 1 GB (1024... Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz) Intel Celeron (2.4-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 × 768) active-matrix TFT ATI...
Maintenance and Service Guide
Page 10
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or ... Celeron (1.6-, 1.7-, and 1.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz)...
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or ... Celeron (1.6-, 1.7-, and 1.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz)...
Maintenance and Service Guide
Page 11
... AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ ..., 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron (2.0-...
... AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ ..., 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron (2.0-...
Maintenance and Service Guide
Page 12
HP Compaq nx9000 Processor AMD Athlon (1.8- At least 256 MB SDRAM preinstalled. or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook... System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB...Hibernate, Off 1-6 Product Information Service Manual
HP Compaq nx9000 Processor AMD Athlon (1.8- At least 256 MB SDRAM preinstalled. or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook... System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB...Hibernate, Off 1-6 Product Information Service Manual
Maintenance and Service Guide
Page 13
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ 1400 × 1050) or 14.1-inch XGA (1024 ×...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ 1400 × 1050) or 14.1-inch XGA (1024 ×...
Maintenance and Service Guide
Page 14
Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1. Microphone option (not available) 8. Battery 11. Touch pad, scroll pad, Select buttons, plus ...status lights 4. Power button, turns the notebook on -off 5. Main status lights (left to right), power mode, hard disk activity, and battery 7. Wireless on certain models 1-8 Product Information Service Manual For an exploded view of the notebook, see page 4-2. CD-ROM, DVD, or other drive 12. Notebook open/close latch 2. Features The following ...
Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1. Microphone option (not available) 8. Battery 11. Touch pad, scroll pad, Select buttons, plus ...status lights 4. Power button, turns the notebook on -off 5. Main status lights (left to right), power mode, hard disk activity, and battery 7. Wireless on certain models 1-8 Product Information Service Manual For an exploded view of the notebook, see page 4-2. CD-ROM, DVD, or other drive 12. Notebook open/close latch 2. Features The following ...
Maintenance and Service Guide
Page 15
...ports 15. Serial port (COM1), use this port for logo. 13. External monitor port 20. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, ...printer, or other parallel device 18. Kensington lock slot (security connector) 21. Modem port* 22. Audio mute button and audio mute light* 27. Floppy drive* * on certain models Service Manual...
...ports 15. Serial port (COM1), use this port for logo. 13. External monitor port 20. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, ...printer, or other parallel device 18. Kensington lock slot (security connector) 21. Modem port* 22. Audio mute button and audio mute light* 27. Floppy drive* * on certain models Service Manual...
Maintenance and Service Guide
Page 17
... audio mute light* 10. Notebook open/close latch 2. Power button, turns the notebook on -off 5. Battery 11. Wireless on certain models Service Manual Product Information 1-11 Audio jacks (left to right): external microphone and audio out (headphones) 13. Volume controls* 12. Infrared port* 8. Keyboard status lights 4. Figure 1-4. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008...
... audio mute light* 10. Notebook open/close latch 2. Power button, turns the notebook on -off 5. Battery 11. Wireless on certain models Service Manual Product Information 1-11 Audio jacks (left to right): external microphone and audio out (headphones) 13. Volume controls* 12. Infrared port* 8. Keyboard status lights 4. Figure 1-4. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008...
Maintenance and Service Guide
Page 18
AC adapter jack 16. Modem port* 24. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. PCMCIA card and CardBus slot and button 26. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. External keyboard/mouse port 19. External monitor port 21. Kensington lock cable slot (security connector) 23. S-Video port* 22. IEEE 1394 port* 25. Figure 1-5. Two universal Serial Bus (USB) ports 17. LAN port* 18. Floppy drive* * on certain models 1-12 Product Information Service Manual
AC adapter jack 16. Modem port* 24. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. PCMCIA card and CardBus slot and button 26. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. External keyboard/mouse port 19. External monitor port 21. Kensington lock cable slot (security connector) 23. S-Video port* 22. IEEE 1394 port* 25. Figure 1-5. Two universal Serial Bus (USB) ports 17. LAN port* 18. Floppy drive* * on certain models 1-12 Product Information Service Manual
Maintenance and Service Guide
Page 20
...Shut Down > Hibernate (Windows 2000) -or- allow timeout Shut down (off) Saves maximum power Turns off Press Fn+F12 -or- NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button -or- Power mode status light is off without...Select Start > Turn Off Computer > Turn Off (Windows XP) -or- select Start > Turn Off Computer > Stand By (Windows XP) -or- Turning the Notebook On and Off You can start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual
...Shut Down > Hibernate (Windows 2000) -or- allow timeout Shut down (off) Saves maximum power Turns off Press Fn+F12 -or- NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button -or- Power mode status light is off without...Select Start > Turn Off Computer > Turn Off (Windows XP) -or- select Start > Turn Off Computer > Stand By (Windows XP) -or- Turning the Notebook On and Off You can start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual
Maintenance and Service Guide
Page 21
... Lock must also be on for the numeric keys; Off: notebook is missing or has a fault. Blinking: The AC adapter is connected and the battery is off ). otherwise, cursor control is fully charged. Service Manual Product Information 1-15 Table 1-3. Battery status Green: The AC ...adapter is connected and the battery is active (as marked on an external keyboard). Keypad Lock The embedded keypad is charging. Checking the Status of the Notebook The main status lights...
... Lock must also be on for the numeric keys; Off: notebook is missing or has a fault. Blinking: The AC adapter is connected and the battery is off ). otherwise, cursor control is fully charged. Service Manual Product Information 1-15 Table 1-3. Battery status Green: The AC ...adapter is connected and the battery is active (as marked on an external keyboard). Keypad Lock The embedded keypad is charging. Checking the Status of the Notebook The main status lights...
Maintenance and Service Guide
Page 22
... mode Toggles Scroll Lock on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual otherwise, cursor control is on an external keyboard). If Num Lock is active (as marked on , then the numeric functions are active; Hot Key Fn...
... mode Toggles Scroll Lock on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual otherwise, cursor control is on an external keyboard). If Num Lock is active (as marked on , then the numeric functions are active; Hot Key Fn...
Maintenance and Service Guide
Page 23
... down Windows: press ctrl+alt+del, and then select Shut Down > Restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD.../DVD drive, then restart. Press the power button to press the reset button on the bottom of the notebook. Figure 1-7. Service Manual Product Information 1-17 If this happens, try...
... down Windows: press ctrl+alt+del, and then select Shut Down > Restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD.../DVD drive, then restart. Press the power button to press the reset button on the bottom of the notebook. Figure 1-7. Service Manual Product Information 1-17 If this happens, try...