User Guide
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...hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...7 Touchpad settings...8 Adjusting touchpad settings...8 Turning on the touchpad...8 Touchpad components ...8 Lights...9 Button, vent, and fingerprint reader ...9 Special keys...11 Action keys ...12 Bottom ...14 Labels ...14 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls...17 Airplane mode key ...17 Operating system controls ...17 Connecting to a WLAN...18 Using HP...
...hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...7 Touchpad settings...8 Adjusting touchpad settings...8 Turning on the touchpad...8 Touchpad components ...8 Lights...9 Button, vent, and fingerprint reader ...9 Special keys...11 Action keys ...12 Bottom ...14 Labels ...14 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls...17 Airplane mode key ...17 Operating system controls ...17 Connecting to a WLAN...18 Using HP...
User Guide
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... Audio settings ...23 Using video...23 Connecting a DisplayPort device using a USB Type-C cable (select products only 24 Connecting video devices using an HDMI cable (select products only 25 Connecting a high-definition TV or monitor using HDMI 25 Setting up HDMI audio ...25 Turn on HDMI audio...26 Return audio to computer speakers ...26 Discovering and connecting to Miracast-compatible wireless displays (select products only 26 Using data transfer ...26 Connecting devices to a USB Type-C port (select products only 26 5 Navigating the screen ...28 Using touchpad and touch screen gestures...
... Audio settings ...23 Using video...23 Connecting a DisplayPort device using a USB Type-C cable (select products only 24 Connecting video devices using an HDMI cable (select products only 25 Connecting a high-definition TV or monitor using HDMI 25 Setting up HDMI audio ...25 Turn on HDMI audio...26 Return audio to computer speakers ...26 Discovering and connecting to Miracast-compatible wireless displays (select products only 26 Using data transfer ...26 Connecting devices to a USB Type-C port (select products only 26 5 Navigating the screen ...28 Using touchpad and touch screen gestures...
User Guide
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... wireless network ...47 Backing up your software applications and information 47 Using an optional security cable (select products only 48 9 Using Setup Utility (BIOS) ...49 Starting Setup Utility (BIOS) ...49 Updating Setup Utility (BIOS) ...49 Determining the BIOS version ...49 Preparing for a BIOS update ...50 Downloading a BIOS update ...50 Installing a BIOS update...50 10 Using HP PC Hardware Diagnostics ...52 Using HP PC Hardware Diagnostics Windows (select products only 52 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 52 Accessing HP PC Hardware Diagnostics...
... wireless network ...47 Backing up your software applications and information 47 Using an optional security cable (select products only 48 9 Using Setup Utility (BIOS) ...49 Starting Setup Utility (BIOS) ...49 Updating Setup Utility (BIOS) ...49 Determining the BIOS version ...49 Preparing for a BIOS update ...50 Downloading a BIOS update ...50 Installing a BIOS update...50 10 Using HP PC Hardware Diagnostics ...52 Using HP PC Hardware Diagnostics Windows (select products only 52 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 52 Accessing HP PC Hardware Diagnostics...
User Guide
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... page 58. ● If you set up , restoring, and recovering on page 22. ● Update or purchase antivirus software. See details in the search box, and then select HP Support Assistant. ● Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations ‒ or - Select the Search icon in the taskbar, type support in the taskbar. See Using antivirus software on page 17. ● Become...
... page 58. ● If you set up , restoring, and recovering on page 22. ● Update or purchase antivirus software. See details in the search box, and then select HP Support Assistant. ● Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations ‒ or - Select the Search icon in the taskbar, type support in the taskbar. See Using antivirus software on page 17. ● Become...
User Guide
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... camera, see Using the camera on page 46. NOTE: The keyboard area, including the function keys and (select products only) power key, is in use. *The antennas are not visible from obstructions. Touchpad settings and components Learn the touchpad settings and components Keyboard area 7 Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera...
... camera, see Using the camera on page 46. NOTE: The keyboard area, including the function keys and (select products only) power key, is in use. *The antennas are not visible from obstructions. Touchpad settings and components Learn the touchpad settings and components Keyboard area 7 Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Camera...
User Guide
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.... ● Bluetooth® device-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Connecting to a network 17 But even at the factory. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - or - Connecting to a wireless network Your...
.... ● Bluetooth® device-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Connecting to a network 17 But even at the factory. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - or - Connecting to a wireless network Your...
User Guide
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... HP Support Assistant (select products only) You can access battery information in several ways. 1. Select Fixes & Diagnostics, select Check your battery should be replaced, contact support. Displaying battery charge 35 To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards...
... HP Support Assistant (select products only) You can access battery information in several ways. 1. Select Fixes & Diagnostics, select Check your battery should be replaced, contact support. Displaying battery charge 35 To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards...
User Guide
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..., and tips for updating programs and drivers, steps to AC power. 2. Follow the on -screen instructions. 7 Maintaining your computer Performing regular maintenance keeps your hard drive at least once a month. This chapter explains how to defragment your computer in an optional docking device or connected to normal operation. Using Disk Defragmenter HP recommends using Disk Defragmenter to use tools like Disk Defragmenter and Disk Cleanup. To run Disk Cleanup: 1. Select the...
..., and tips for updating programs and drivers, steps to AC power. 2. Follow the on -screen instructions. 7 Maintaining your computer Performing regular maintenance keeps your hard drive at least once a month. This chapter explains how to defragment your computer in an optional docking device or connected to normal operation. Using Disk Defragmenter HP recommends using Disk Defragmenter to use tools like Disk Defragmenter and Disk Cleanup. To run Disk Cleanup: 1. Select the...
User Guide
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...; Updating drivers only on a regular basis. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for these drives. Updating programs only Use this procedure to your programs and drivers on page 39 Updating both are parked. Select Start, and then select Microsoft Store. 2. Identifying HP 3D DriveGuard status The hard drive light on your operating system, you can resolve issues and bring new features and options to update...
...; Updating drivers only on a regular basis. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for these drives. Updating programs only Use this procedure to your programs and drivers on page 39 Updating both are parked. Select Start, and then select Microsoft Store. 2. Identifying HP 3D DriveGuard status The hard drive light on your operating system, you can resolve issues and bring new features and options to update...
User Guide
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... using arrow keys to highlight your power-on password, you cannot turn on or restart the computer. ● If you forget your choice, you must then press enter. To set, change, or delete an administrator or power-on -screen instructions. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button. - Setting Setup Utility (BIOS) passwords 45 Table 8-1 Types of Windows passwords and their functions Password Administrator password Power...
... using arrow keys to highlight your power-on password, you cannot turn on or restart the computer. ● If you forget your choice, you must then press enter. To set, change, or delete an administrator or power-on -screen instructions. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button. - Setting Setup Utility (BIOS) passwords 45 Table 8-1 Types of Windows passwords and their functions Password Administrator password Power...
User Guide
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... or a software or hardware failure. Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that does not meet those criteria is installed on -screen instructions. Select the Start button, select Settings, and then select Update & Security. 2. HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. Any data that enables businesses...
... or a software or hardware failure. Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that does not meet those criteria is installed on -screen instructions. Select the Start button, select Settings, and then select Update & Security. 2. HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. Any data that enables businesses...
User Guide
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... 50. You might need to access this information to locate the update later, after the download is connected to an optional power source. Make a note of the options, and then follow these steps. 1. Select your computer. Select the question mark icon in an optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update. The Checking for Updates window opens, and Windows checks for a BIOS update on battery power, docked in...
... 50. You might need to access this information to locate the update later, after the download is connected to an optional power source. Make a note of the options, and then follow these steps. 1. Select your computer. Select the question mark icon in an optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update. The Checking for Updates window opens, and Windows checks for a BIOS update on battery power, docked in...
User Guide
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... drive or USB flash drive from which you can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. To change the computer boot order, the order of your HP Recovery media. Turn...
... drive or USB flash drive from which you can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. To change the computer boot order, the order of your HP Recovery media. Turn...
User Guide
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... Setup Utility 49 updating 49 Bluetooth device 17, 19 Bluetooth label 14 boot order, changing 60 bottom components 14 buttons left touchpad 8 power 10, 11 right touchpad 8 C camera identifying 7 using 22 camera light, identifying 7 camera privacy key, using 22 caps lock light 9 caring for your computer 40 cleaning your computer 40 caring for wood veneer 42 disinfecting 41 HP Easy Clean 40 removing dirt and debris 40 components bottom 14 display 6 keyboard area 7 left side 5 lights 9 right side 3 touchpad 7, 8 connecting to a network 17 connecting...
... Setup Utility 49 updating 49 Bluetooth device 17, 19 Bluetooth label 14 boot order, changing 60 bottom components 14 buttons left touchpad 8 power 10, 11 right touchpad 8 C camera identifying 7 using 22 camera light, identifying 7 camera privacy key, using 22 caps lock light 9 caring for your computer 40 cleaning your computer 40 caring for wood veneer 42 disinfecting 41 HP Easy Clean 40 removing dirt and debris 40 components bottom 14 display 6 keyboard area 7 left side 5 lights 9 right side 3 touchpad 7, 8 connecting to a network 17 connecting...
User Guide
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... Recover 60 HP TechPulse 47 I IMEI number 18 increase screen brightness action key 13 initiating Sleep and Hibernation 32 input power 62 installing optional security cable 48 integrated numeric keypad, identifying 12 internal microphones, identifying 7 International Association of Accessibility Professionals 65 internet security software, using 46 K keyboard and optional mouse using 31 keyboard backlight action key 13 keypad, integrated numeric 12 keys action 11 airplane mode 13 esc 11 fn 11 num lock 12 touchpad 13 Windows 11 L labels Bluetooth 14...
... Recover 60 HP TechPulse 47 I IMEI number 18 increase screen brightness action key 13 initiating Sleep and Hibernation 32 input power 62 installing optional security cable 48 integrated numeric keypad, identifying 12 internal microphones, identifying 7 International Association of Accessibility Professionals 65 internet security software, using 46 K keyboard and optional mouse using 31 keyboard backlight action key 13 keypad, integrated numeric 12 keys action 11 airplane mode 13 esc 11 fn 11 num lock 12 touchpad 13 Windows 11 L labels Bluetooth 14...
User Guide
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... 44 using the keyboard and optional mouse 31 using the touchpad 28 V video DisplayPort device 24 HDMI port 25 USB Type-C 26 wireless displays 26 video, using 23 volume adjusting 13 W Windows backup 58 recovery media 58 system restore point 58 Windows Hello 22 using 46 Windows key, identifying 11 Windows passwords 44 Windows tools, using 58 wired network (LAN) 20 wireless antennas, identifying 7 wireless button 17 wireless certification label 14 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18 corporate WLAN connection 18 functional range...
... 44 using the keyboard and optional mouse 31 using the touchpad 28 V video DisplayPort device 24 HDMI port 25 USB Type-C 26 wireless displays 26 video, using 23 volume adjusting 13 W Windows backup 58 recovery media 58 system restore point 58 Windows Hello 22 using 46 Windows key, identifying 11 Windows passwords 44 Windows tools, using 58 wired network (LAN) 20 wireless antennas, identifying 7 wireless button 17 wireless certification label 14 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18 corporate WLAN connection 18 functional range...
Maintenance and Service Guide
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...-state drive ...38 Memory modules ...38 Touchpad ...41 Speakers ...43 USB/audio board ...43 Power connector cable ...44 Fan ...45 Heat sink ...47 System board ...49 Fingerprint reader ...51 Display assembly ...52 Top cover with keyboard ...59 6 Using Setup Utility (BIOS) ...62 Starting Setup Utility (BIOS) ...62 Updating Setup Utility (BIOS) ...62 Determining the BIOS version ...62 Preparing for a BIOS update ...63 Downloading a BIOS update 63 Installing a BIOS update 63 7 Backing up, restoring, and recovering ...65 Backing up information and creating recovery media 65 Using Windows tools...
...-state drive ...38 Memory modules ...38 Touchpad ...41 Speakers ...43 USB/audio board ...43 Power connector cable ...44 Fan ...45 Heat sink ...47 System board ...49 Fingerprint reader ...51 Display assembly ...52 Top cover with keyboard ...59 6 Using Setup Utility (BIOS) ...62 Starting Setup Utility (BIOS) ...62 Updating Setup Utility (BIOS) ...62 Determining the BIOS version ...62 Preparing for a BIOS update ...63 Downloading a BIOS update 63 Installing a BIOS update 63 7 Backing up, restoring, and recovering ...65 Backing up information and creating recovery media 65 Using Windows tools...
Maintenance and Service Guide
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... Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. b. Updating Setup Utility (BIOS) 63 If the update is connected to an optional power source. Select the Search icon in the taskbar, type file in the search box, and then select the HP Support Assistant app. - Select the question mark icon in an optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update...
... Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. b. Updating Setup Utility (BIOS) 63 If the update is connected to an optional power source. Select the Search icon in the taskbar, type file in the search box, and then select the HP Support Assistant app. - Select the question mark icon in an optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update...
Maintenance and Service Guide
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... A AC adapter and battery light, identifying 6 AC adapters, spare part numbers 21 action key, identifying 12 B backup, creating 65 backups 65 battery illustrated 16 spare part number 16 BIOS determining version 62 downloading an update 63 starting the Setup Utility 62 updating 62 Bluetooth label 14 boot order, changing 66 bottom components 13 bottom cover illustrated 16 removal 32 spare part number 16, 32 buttons left touchpad 9 power 11, 12 right touchpad 9 C cables spare part numbers 21 camera identifying 7 illustrated 19 spare part number 19 camera light, identifying 7 caps lock light 10...
... A AC adapter and battery light, identifying 6 AC adapters, spare part numbers 21 action key, identifying 12 B backup, creating 65 backups 65 battery illustrated 16 spare part number 16 BIOS determining version 62 downloading an update 63 starting the Setup Utility 62 updating 62 Bluetooth label 14 boot order, changing 66 bottom components 13 bottom cover illustrated 16 removal 32 spare part number 16, 32 buttons left touchpad 9 power 11, 12 right touchpad 9 C cables spare part numbers 21 camera identifying 7 illustrated 19 spare part number 19 camera light, identifying 7 caps lock light 10...
Maintenance and Service Guide
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...button, identifying 11, 12 power connector identifying 5, 6 power connector cable illustrated 16 removal 44 spare part number 16 spare part numbers 44 power connector cable cable spare part number 21 power cord requirements for all countries 76 requirements for specific countries and regions 76 set requirements 76 power cords, spare part numbers 21 power light, identifying 10 product description keyboard 3 pointing device 3 ports 2 product name and number, computer 14 R recovery 65 discs 66 media 66 USB flash drive 66 recovery media 65 creating using HP Cloud Recovery Download Tool 65 creating...
...button, identifying 11, 12 power connector identifying 5, 6 power connector cable illustrated 16 removal 44 spare part number 16 spare part numbers 44 power connector cable cable spare part number 21 power cord requirements for all countries 76 requirements for specific countries and regions 76 set requirements 76 power cords, spare part numbers 21 power light, identifying 10 product description keyboard 3 pointing device 3 ports 2 product name and number, computer 14 R recovery 65 discs 66 media 66 USB flash drive 66 recovery media 65 creating using HP Cloud Recovery Download Tool 65 creating...