Warranty
Page 9
... service location and assume risk of time, normally thirty (30) days. HP will pay shipping costs. If required, you must be purchased locally. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be available in your ...associated costs (to obtain more information call the HP Technical Support Center, and a technician will be available in and return warranty service. You can also obtain information on the HP Web site at : http://www.hp.com, select Support & Drivers, then select Authorized support providers. If you ...
... service location and assume risk of time, normally thirty (30) days. HP will pay shipping costs. If required, you must be purchased locally. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be available in your ...associated costs (to obtain more information call the HP Technical Support Center, and a technician will be available in and return warranty service. You can also obtain information on the HP Web site at : http://www.hp.com, select Support & Drivers, then select Authorized support providers. If you ...
Warranty
Page 25
... click Help and Support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you...
... click Help and Support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you...
Limited Warranty and Support Guide (Refurbished Desktops)
Page 14
...http://www.corel.com EarthLink Dial-up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call HP Total Care, toll-free, by phone, 24 hours a day, seven days a week in ...software questions. Norton Internet Security http://www.symantec.com/techsupp 14 Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The User Guides are preinstalled on your product model number, serial number, and date...
...http://www.corel.com EarthLink Dial-up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call HP Total Care, toll-free, by phone, 24 hours a day, seven days a week in ...software questions. Norton Internet Security http://www.symantec.com/techsupp 14 Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The User Guides are preinstalled on your product model number, serial number, and date...
Start Here Guide
Page 20
...is listed, either your computer does not have an integrated WLAN device, or the driver for the device is installed on your computer correctly. 1 Click the Windows Start ... setting up a wireless network into the Search Help box. Use a firewall. Go to: http://www.hp.com/go/techcenter/wireless Using wireless security features When you should be listed here. When setting up a network...and Support, and then type Setting up wireless security features, go to open the Network and Sharing Center window. 6 Click Add a device to protect your network from unauthorized access. For more of the...
...is listed, either your computer does not have an integrated WLAN device, or the driver for the device is installed on your computer correctly. 1 Click the Windows Start ... setting up a wireless network into the Search Help box. Use a firewall. Go to: http://www.hp.com/go/techcenter/wireless Using wireless security features When you should be listed here. When setting up a network...and Support, and then type Setting up wireless security features, go to open the Network and Sharing Center window. 6 Click Add a device to protect your network from unauthorized access. For more of the...
Start Here Guide
Page 65
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click Search...
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click Search...
Start Here Guide
Page 66
...asked questions. You can find links to driver updates, access to the Internet, and display an alert or a notice on your desktop. Here you can view messages as support information and programs. To see the items in the onscreen Help and Support Center (select models only). To open the ...Help and Support Center: Press the Help button (select models only) on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your computer model. 60 Start Here Most support updates that HP Connections or Compaq ...
...asked questions. You can find links to driver updates, access to the Internet, and display an alert or a notice on your desktop. Here you can view messages as support information and programs. To see the items in the onscreen Help and Support Center (select models only). To open the ...Help and Support Center: Press the Help button (select models only) on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your computer model. 60 Start Here Most support updates that HP Connections or Compaq ...
Getting Started Guide
Page 11
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click Search...
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of your computer, and then click Search...
Getting Started Guide
Page 12
... Center (select models only). Or Click the Windows Start Button on your keyboard. Messages may also display within the HP Total Care Advisor. Most support updates that HP ...HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools Folder: 1 Click the Windows Start Button on your computer model. 2 Getting Started You can find links to driver... for your computer: Product notices Tips Special offers for your desktop. Using the PC & Help Tools Folder The PC Help & Tools folder contains special utilities for computer owners, ...
... Center (select models only). Or Click the Windows Start Button on your keyboard. Messages may also display within the HP Total Care Advisor. Most support updates that HP ...HP Connections or Compaq Connections HP Connections or Compaq Connections (select models only) is in the PC Help & Tools Folder: 1 Click the Windows Start Button on your computer model. 2 Getting Started You can find links to driver... for your computer: Product notices Tips Special offers for your desktop. Using the PC & Help Tools Folder The PC Help & Tools folder contains special utilities for computer owners, ...
Getting Started Guide
Page 18
... the task that you , the computer, and your computer, click the Windows Start Button on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. Also, Norton Internet Security, which is preinstalled on the taskbar. 2 Click All Programs. 3 Click Norton Internet Security, and then click Norton Internet...
... the task that you , the computer, and your computer, click the Windows Start Button on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. Also, Norton Internet Security, which is preinstalled on the taskbar. 2 Click All Programs. 3 Click Norton Internet Security, and then click Norton Internet...
Getting Started Guide
Page 25
... to multiple user accounts: Ability to create individual user settings Ability to limit access to change systemwide settings, and install Windows Vista-compatible software and drivers. Windows Vista provides three types of your password: Choose a password that each user of user accounts: Administrative Allowed to password-protected files, folders, and settings...
... to multiple user accounts: Ability to create individual user settings Ability to limit access to change systemwide settings, and install Windows Vista-compatible software and drivers. Windows Vista provides three types of your password: Choose a password that each user of user accounts: Administrative Allowed to password-protected files, folders, and settings...
Getting Started Guide
Page 58
...Web cameras, or television broadcasts. To do this, follow the installation instructions that becomes a Microsoft Windows Media source file with a .wmv extension. video files such as .jpg or .gif. Access PC Health and Security and PC Help tools. or image files such as .wmv, .asf, .avi, or .mpg; You ...want to keep available to you on your computer. Add music files (.mp3). Get HP software and driver updates. Send a movie in an e-mail or upload it to create a video project that came with your desktop. Import audio files such as .mp3, .asf, or .wma; Record audio and...
...Web cameras, or television broadcasts. To do this, follow the installation instructions that becomes a Microsoft Windows Media source file with a .wmv extension. video files such as .jpg or .gif. Access PC Health and Security and PC Help tools. or image files such as .wmv, .asf, .avi, or .mpg; You ...want to keep available to you on your computer. Add music files (.mp3). Get HP software and driver updates. Send a movie in an e-mail or upload it to create a video project that came with your desktop. Import audio files such as .mp3, .asf, or .wma; Record audio and...
Getting Started Guide
Page 63
... connecting and using the printer, refer to the user manual that come with your printer. Determine the number of software programs called printer drivers. You can print text and graphics from your computer by means of copies. If it does not, follow instructions that came with your... printer to install the specific printer driver manually. Using a Printer For instructions on the program menu bar, and click Print. 2 Select your computer. Choose the page range (for the...
... connecting and using the printer, refer to the user manual that come with your printer. Determine the number of software programs called printer drivers. You can print text and graphics from your computer by means of copies. If it does not, follow instructions that came with your... printer to install the specific printer driver manually. Using a Printer For instructions on the program menu bar, and click Print. 2 Select your computer. Choose the page range (for the...
Getting Started Guide
Page 80
...on the computer. 2 Plug the rectangular end of the USB 2.0 cable (C) into an available USB port on the HP Media Drive if a drive letter is assigned. Refer to the HP Media Drive documentation for a software program to avoid the letter changing when you have more information. Also, it into the... USB connector on the back of the HP Media Drive. The assigned letter depends on the taskbar. 2 Click Computer. 3 Select Manage. USB 1.x systems use both USB connectors. 3 Install the software and drivers. To locate the drive: 1 Click the Windows Start Button on ...
...on the computer. 2 Plug the rectangular end of the USB 2.0 cable (C) into an available USB port on the HP Media Drive if a drive letter is assigned. Refer to the HP Media Drive documentation for a software program to avoid the letter changing when you have more information. Also, it into the... USB connector on the back of the HP Media Drive. The assigned letter depends on the taskbar. 2 Click Computer. 3 Select Manage. USB 1.x systems use both USB connectors. 3 Install the software and drivers. To locate the drive: 1 Click the Windows Start Button on ...
Getting Started Guide
Page 83
...If you are issued to fix bugs, add drivers, and enhance the security features of 480MB/sec.). For more information. Contact Microsoft Customer Service for more information, go to: http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 73 The power LED on the front ... drive and the USB connector on the computer. 3 While the computer is turned off with the HP Pocket Media Drive. Refer to the software and drivers installation instructions that the USB 2.0 card drivers are the most current available and are using by checking in the order listed: 1 Check to ...
...If you are issued to fix bugs, add drivers, and enhance the security features of 480MB/sec.). For more information. Contact Microsoft Customer Service for more information, go to: http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 73 The power LED on the front ... drive and the USB connector on the computer. 3 While the computer is turned off with the HP Pocket Media Drive. Refer to the software and drivers installation instructions that the USB 2.0 card drivers are the most current available and are using by checking in the order listed: 1 Check to ...
Limited Warranty and Support Guide
Page 14
...800-COMCAST) http://www.comcast.com Corel http://www.corel.com EarthLink Dial-up and using your computer through the Help and Support Center. Norton Internet Security http://www.symantec.com/techsupp 14 Click the Windows Start Button®, and then click Help and Support. only),... Support Information Don't Forget to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling Total Care, run the PC-Doctor diagnostic tool that is free during your computer....
...800-COMCAST) http://www.comcast.com Corel http://www.corel.com EarthLink Dial-up and using your computer through the Help and Support Center. Norton Internet Security http://www.symantec.com/techsupp 14 Click the Windows Start Button®, and then click Help and Support. only),... Support Information Don't Forget to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling Total Care, run the PC-Doctor diagnostic tool that is free during your computer....
PC Troubleshooting and Maintenance Guide
Page 4
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
PC Troubleshooting and Maintenance Guide
Page 13
... the disc is in the correct drive and you are using the correct disc type when making a copy of media. If you suspect a problem with the label facing up and centered in the CD or DVD recording software. Some recording programs can record a CD only to add more tracks from...Select a slower write speed for the recording drive, if it exceeds the available space on page 22 for detailed information about restoring and updating drivers. Turn on your disc. Verify that you specify the same drive in the tray. Verify that it is blank when recording music and is ...
... the disc is in the correct drive and you are using the correct disc type when making a copy of media. If you suspect a problem with the label facing up and centered in the CD or DVD recording software. Some recording programs can record a CD only to add more tracks from...Select a slower write speed for the recording drive, if it exceeds the available space on page 22 for detailed information about restoring and updating drivers. Turn on your disc. Verify that you specify the same drive in the tray. Verify that it is blank when recording music and is ...
PC Troubleshooting and Maintenance Guide
Page 15
Press the On button on the computer. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Troubleshooting Computer Problems 11 Symptom Screen...then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to update the driver. 7 If prompted, restart the computer. Inspect the monitor video connector for updated driver software. 6 Follow the instructions to Sound, video and game controllers. 4 Right-click TV tuner (select models ...
Press the On button on the computer. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Troubleshooting Computer Problems 11 Symptom Screen...then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to update the driver. 7 If prompted, restart the computer. Inspect the monitor video connector for updated driver software. 6 Follow the instructions to Sound, video and game controllers. 4 Right-click TV tuner (select models ...
PC Troubleshooting and Maintenance Guide
Page 16
... the keyboard at the same time. Or If closing programs does not work , press and hold the On button for Windows Vista. For HP peripherals, visit the HP Web site. Ensure that all cables are not bent. c If this does not work , restart the computer: a Press the Ctrl key...are properly and securely connected and that is not recognized as part of the system. Refer to open the Help and Support Center, displays. Possible solution Install the device driver from the device manufacturer's Web site. Turn off the computer, turn on the external device, and then turn off the ...
... the keyboard at the same time. Or If closing programs does not work , press and hold the On button for Windows Vista. For HP peripherals, visit the HP Web site. Ensure that all cables are not bent. c If this does not work , restart the computer: a Press the Ctrl key...are properly and securely connected and that is not recognized as part of the system. Refer to open the Help and Support Center, displays. Possible solution Install the device driver from the device manufacturer's Web site. Turn off the computer, turn on the external device, and then turn off the ...
PC Troubleshooting and Maintenance Guide
Page 17
..., click the Resources tab to verify that doesn't cause a resource conflict. Deselect the automatic settings in the operating system for the new device driver to work properly, do not always appear when a device is not working properly. 4 If you have removed a hardware device and the device... to the Lock button, and then click Restart. To resolve a device conflict, you need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next...
..., click the Resources tab to verify that doesn't cause a resource conflict. Deselect the automatic settings in the operating system for the new device driver to work properly, do not always appear when a device is not working properly. 4 If you have removed a hardware device and the device... to the Lock button, and then click Restart. To resolve a device conflict, you need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next...