Limited Warranty and Support Guide - Refurbished
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... service. However, some support and related products may include on -site service during standard office hours. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may not be available in the packaging that can be additional charges. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options...
... service. However, some support and related products may include on -site service during standard office hours. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may not be available in the packaging that can be additional charges. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options...
Warranty - Refurbished
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... specifications and supported configurations. Service Upgrades HP has a range of additional support and service coverage for the remaining warranty period of the HP Option, is the longer, but may include on -site warranty service is outside the customary service zone (typically 50km/30mi) response times may be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options...
... specifications and supported configurations. Service Upgrades HP has a range of additional support and service coverage for the remaining warranty period of the HP Option, is the longer, but may include on -site warranty service is outside the customary service zone (typically 50km/30mi) response times may be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options...
User Guide
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... a monitor video cable so it can connect to the computer. The green LED indicates a valid connection. You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to the computer. Setting Up Your Computer 3 HDMI display output connector, to connect to a VGA monitor. DVI Recommended for dial-up connections to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an HDMI monitor or TV display. Network Icon/label ETHERNET Description and function Ethernet LAN connector...
... a monitor video cable so it can connect to the computer. The green LED indicates a valid connection. You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to the computer. Setting Up Your Computer 3 HDMI display output connector, to connect to a VGA monitor. DVI Recommended for dial-up connections to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an HDMI monitor or TV display. Network Icon/label ETHERNET Description and function Ethernet LAN connector...
User Guide
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... an existing account to the Internet. b Click All Programs, and then click Internet Explorer. To check a wireless LAN device installation, see "Connecting a Modem" on the router. For a modem, see "Internet access" on the desktop, and then log in. 4 Open your Web browser and browse the Internet. however, you did not set up a network, use any Web browser; Change the default network name (SSID) and password. Set up only, double-click...
... an existing account to the Internet. b Click All Programs, and then click Internet Explorer. To check a wireless LAN device installation, see "Connecting a Modem" on the router. For a modem, see "Internet access" on the desktop, and then log in. 4 Open your Web browser and browse the Internet. however, you did not set up a network, use any Web browser; Change the default network name (SSID) and password. Set up only, double-click...
User Guide
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.... Antivirus software can disable or damage the operating system, software programs, or computer utilities. See "Using the Help and Support Center" on the computer, includes antivirus and firewall components. When you are connected to date by using and updating the antivirus software, and for download is minimal. 18 Getting Started (features vary by model) For more information about you want to date. Run Windows 7 Update monthly to install these updates...
.... Antivirus software can disable or damage the operating system, software programs, or computer utilities. See "Using the Help and Support Center" on the computer, includes antivirus and firewall components. When you are connected to date by using and updating the antivirus software, and for download is minimal. 18 Getting Started (features vary by model) For more information about you want to date. Run Windows 7 Update monthly to install these updates...
User Guide
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...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Refer to the Help and Support Center or access...
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Refer to the Help and Support Center or access...
User Guide
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... number key pad. Also clean the rollers on the mouse. Check for resynchronization. Troubleshooting and Maintenance 33 Use a mouse pad or other less reflective surface under the mouse. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse...
... number key pad. Also clean the rollers on the mouse. Check for resynchronization. Troubleshooting and Maintenance 33 Use a mouse pad or other less reflective surface under the mouse. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse...
User Guide
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...) connector on the graphics card (select models only) to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Use the front panel buttons to connect your software program. Check the volume setting in monitor speakers, use an HDMI connector on the back of the computer. The Volume Mixer settings window opens. 2 If programs are connected to connect analog speakers. Unplug headphones if they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power...
...) connector on the graphics card (select models only) to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Use the front panel buttons to connect your software program. Check the volume setting in monitor speakers, use an HDMI connector on the back of the computer. The Volume Mixer settings window opens. 2 If programs are connected to connect analog speakers. Unplug headphones if they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power...
User Guide
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... information about restoring and updating drivers, see "Updating drivers" on its right side. 2 Press the Eject button to start. If you suspect a problem with a vertical drive tray, you must first place the computer on your ISP, and start automatically. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) Ensure the disc is falling...
... information about restoring and updating drivers, see "Updating drivers" on its right side. 2 Press the Eject button to start. If you suspect a problem with a vertical drive tray, you must first place the computer on your ISP, and start automatically. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) Ensure the disc is falling...
User Guide
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... external device, and then turn on the computer to resolve the resource conflict. Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7. Contact the device vendor directly for accepting the changes. Hardware installation Symptom A new device...
... external device, and then turn on the computer to resolve the resource conflict. Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7. Contact the device vendor directly for accepting the changes. Hardware installation Symptom A new device...
User Guide
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... your hard disk drive. System recovery (see "Microsoft System Restore" on your computer works improperly or stops because of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Troubleshooting and Maintenance 45 Some models may support additional types, such as restarting your computer, and others require performing a system recovery from files on page 46) - Some software repairs are experiencing software problems: Updating drivers...
... your hard disk drive. System recovery (see "Microsoft System Restore" on your computer works improperly or stops because of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Troubleshooting and Maintenance 45 Some models may support additional types, such as restarting your computer, and others require performing a system recovery from files on page 46) - Some software repairs are experiencing software problems: Updating drivers...
User Guide
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... where it adds the new software. Microsoft System Restore Microsoft Windows 7 includes a feature that was in use before you to restore your computer, use this by model) To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then...
... where it adds the new software. Microsoft System Restore Microsoft Windows 7 includes a feature that was in use before you to restore your computer, use this by model) To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then...
User Guide
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... connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote...
... connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote...
Getting Started
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... a wireless LAN device installation, see "Internet access" on page 37. b Click All Programs. c Click Online Services, and then click Get Online. NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or WEP security encryption on the router. For dial-up with an ISP, skip this computer. Change the default network name (SSID) and password. Set up a network, use any Web browser; To open Internet Explorer...
... a wireless LAN device installation, see "Internet access" on page 37. b Click All Programs. c Click Online Services, and then click Get Online. NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or WEP security encryption on the router. For dial-up with an ISP, skip this computer. Change the default network name (SSID) and password. Set up a network, use any Web browser; To open Internet Explorer...
Getting Started
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... updates are connected to the Internet, Windows 7 Update automatically notifies you want to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Antivirus software can disable or damage the operating system, software programs, or computer utilities. For more information about you expose it to date by model) See "Using the Help and Support Center...
... updates are connected to the Internet, Windows 7 Update automatically notifies you want to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Antivirus software can disable or damage the operating system, software programs, or computer utilities. For more information about you expose it to date by model) See "Using the Help and Support Center...
Getting Started
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... on if you are using the arrow keys on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on...
... on if you are using the arrow keys on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on...
Getting Started
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... are turned on. Check the volume setting in monitor speakers, use an HDMI connector on the back of the computer. Ensure that you connected powered (active) speakers and that you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you use the monitor front panel Volume button to...
... are turned on. Check the volume setting in monitor speakers, use an HDMI connector on the back of the computer. Ensure that you connected powered (active) speakers and that you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you use the monitor front panel Volume button to...
Getting Started
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... the operating system for Windows 7. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the device, or download and install the driver from the device manufacturer Web site. If you must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device is not recognized as part...
... the operating system for Windows 7. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the device, or download and install the driver from the device manufacturer Web site. If you must be logged in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device is not recognized as part...
Getting Started
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... new software. The feature does this System Restore procedure before it records the computer settings at that you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. You can also set restore points manually. To manually add restore points: 1 Close all open programs. 2 Click the Start button...
... new software. The feature does this System Restore procedure before it records the computer settings at that you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. You can also set restore points manually. To manually add restore points: 1 Close all open programs. 2 Click the Start button...
Getting Started
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... connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote...
... connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote...