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... the Windows button; Insert the HP Recovery media, and then restart the computer. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for your computer display when you to http://www.hp.com/support, select your personal data. Go to perform a system recovery without keyboards: Turn on page 7. 3. Using the HP Recovery partition (select products only) The HP Recovery partition allows you start HP Recovery Manager from the boot options menu. 3. website...
... the Windows button; Insert the HP Recovery media, and then restart the computer. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for your computer display when you to http://www.hp.com/support, select your personal data. Go to perform a system recovery without keyboards: Turn on page 7. 3. Using the HP Recovery partition (select products only) The HP Recovery partition allows you start HP Recovery Manager from the boot options menu. 3. website...
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...only) on -screen instructions. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down button; Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Restore and recovery 7 Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. IMPORTANT...
...only) on -screen instructions. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down button; Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Restore and recovery 7 Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. IMPORTANT...
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... 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
... 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
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... will be illegal. Open the HP Display Control app. 2. It also provides important electrical and mechanical safety information. Follow the software manufacturer's directions to your eyes. Be sure to save your work habits for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to install additional hardware devices or software. Then select User Guides. 5. Installing copied software could result in...
... will be illegal. Open the HP Display Control app. 2. It also provides important electrical and mechanical safety information. Follow the software manufacturer's directions to your eyes. Be sure to save your work habits for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to install additional hardware devices or software. Then select User Guides. 5. Installing copied software could result in...
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.... Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your wireless devices, not the status of your computer are enabled at home, you to set up a connection or network, connect to a wireless network 7 The wireless light...
.... Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your wireless devices, not the status of your computer are enabled at home, you to set up a connection or network, connect to a wireless network 7 The wireless light...
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... circuitry end of working wirelessly), or if you are adding, follow these steps: 1. Select your device matches the pairing code. NOTE: If your device does not appear in the taskbar search box, and then select Bluetooth and other end of the network cable into the network jack (1) on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to the documentation...
... circuitry end of working wirelessly), or if you are adding, follow these steps: 1. Select your device matches the pairing code. NOTE: If your device does not appear in the taskbar search box, and then select Bluetooth and other end of the network cable into the network jack (1) on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to the documentation...
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.... To access this document: ▲ Type HP Documentation in (microphone) combo jack on your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To connect wireless headsets...
.... To access this document: ▲ Type HP Documentation in (microphone) combo jack on your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To connect wireless headsets...
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Type control panel in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use a hot key, briefly press the fn key, and then briefly press the second key of the keyboard illustrate the assigned function for each key. Under Devices and Printers, select Mouse. TIP: The Windows key on the computer model, your keyboard may support the following...
Type control panel in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use a hot key, briefly press the fn key, and then briefly press the second key of the keyboard illustrate the assigned function for each key. Under Devices and Printers, select Mouse. TIP: The Windows key on the computer model, your keyboard may support the following...
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... key. Mutes or restores speaker sound. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen On select products, you first start up before a wireless connection is possible. After you adjust the keyboard backlight setting, the backlight will turn off . To turn on , press any key. Plays the next track of an audio CD or the next section of a DVD or a Blu-ray Disc...
... key. Mutes or restores speaker sound. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen On select products, you first start up before a wireless connection is possible. After you adjust the keyboard backlight setting, the backlight will turn off . To turn on , press any key. Plays the next track of an audio CD or the next section of a DVD or a Blu-ray Disc...
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... for updates. To update drivers: 1. Without the latest driver, you update your computer. Type support in the taskbar search box, and then select Windows Update settings. 2. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows 10 S To update programs: 1. Select Start, and then select Microsoft Store. 2. Follow the on a regular basis. Identifying HP 3D DriveGuard status The hard drive light on...
... for updates. To update drivers: 1. Without the latest driver, you update your computer. Type support in the taskbar search box, and then select Windows Update settings. 2. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows 10 S To update programs: 1. Select Start, and then select Microsoft Store. 2. Follow the on a regular basis. Identifying HP 3D DriveGuard status The hard drive light on...
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... data from unauthorized access. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. Review these steps: 1. These characters must be entered to authorize access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused...
... data from unauthorized access. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. Review these steps: 1. These characters must be entered to authorize access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused...
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... then select Keep changes. Inspect the monitor cable for 5 or more seconds to turn on the keyboard or move the mouse to resume from Sleep mode. Then press the power button again to the AC outlet. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the computer. Computer shuts down . Screen is pressed...
... then select Keep changes. Inspect the monitor cable for 5 or more seconds to turn on the keyboard or move the mouse to resume from Sleep mode. Then press the power button again to the AC outlet. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the computer. Computer shuts down . Screen is pressed...
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... open programs. 4. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to reactivate the mouse. ● Replace the batteries in Suspend mode, which occurs after 20 minutes of the transceiver, mouse does not work or is complete, disconnect and reconnect the mouse cable to save your computer. Type control panel in all -programs). 3. Keyboard and mouse (with cable...
... open programs. 4. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to reactivate the mouse. ● Replace the batteries in Suspend mode, which occurs after 20 minutes of the transceiver, mouse does not work or is complete, disconnect and reconnect the mouse cable to save your computer. Type control panel in all -programs). 3. Keyboard and mouse (with cable...
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Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to the Internet but there is internal, try moving the computer. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet connection type. Cannot connect to your computer, and then disconnect and reconnect the speakers. Unplug headphones if they are turned on -screen instructions. Right-click...
Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to the Internet but there is internal, try moving the computer. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet connection type. Cannot connect to your computer, and then disconnect and reconnect the speakers. Unplug headphones if they are turned on -screen instructions. Right-click...
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... problem. 1. Type file explorer in the taskbar search box, and then select System Configuration. Select Advanced system settings. Type device manager in use . To update a driver, select Update Driver, and then follow the on page 37. This process erases all the data files that you want to update or roll back (for example, DVD/CD-ROM drives). 3. From the General tab, select Selective startup. 3. Double-click the specific...
... problem. 1. Type file explorer in the taskbar search box, and then select System Configuration. Select Advanced system settings. Type device manager in use . To update a driver, select Update Driver, and then follow the on page 37. This process erases all the data files that you want to update or roll back (for example, DVD/CD-ROM drives). 3. From the General tab, select Selective startup. 3. Double-click the specific...
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... stop a diagnostic test at any time, select Cancel. With a mobile device, scan the code and then follow the on your computer, first you need to download this tool because only .exe files are displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. After HP PC Hardware Diagnostics Windows is installed, follow...
... stop a diagnostic test at any time, select Cancel. With a mobile device, scan the code and then follow the on your computer, first you need to download this tool because only .exe files are displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. After HP PC Hardware Diagnostics Windows is installed, follow...
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... downloaded to a USB flash drive by using the product name or number. or - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. Go to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that requires hardware replacement, a 24-digit Failure...
... downloaded to a USB flash drive by using the product name or number. or - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. Go to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that requires hardware replacement, a 24-digit Failure...
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... needs to be repaired or to upgrade your system and turning it only after you have two choices: ● Many parts are considered consumer replaceable. After the security seal has been broken, your computer is necessary, HP support will make arrangements to upgrade any problems setting up your system. By breaking the security seal on setting up your hardware, do it on page 3. For instructions...
... needs to be repaired or to upgrade your system and turning it only after you have two choices: ● Many parts are considered consumer replaceable. After the security seal has been broken, your computer is necessary, HP support will make arrangements to upgrade any problems setting up your system. By breaking the security seal on setting up your hardware, do it on page 3. For instructions...
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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... sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22...
... sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22...