User Guide
Page 7
... ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 19 Using GPS (select products only) ...19 Using Bluetooth wireless devices (select products only 19 Connecting Bluetooth devices 20 Connecting...
... ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 19 Using GPS (select products only) ...19 Using Bluetooth wireless devices (select products only 19 Connecting Bluetooth devices 20 Connecting...
User Guide
Page 9
... Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update...
... Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update...
User Guide
Page 10
... you begin ...51 Creating the recovery media 51 Using the HP Cloud Recovery Download Tool to create recovery media 52 Restoring and recovery ...52 Restoring, resetting, and refreshing using Windows tools 52 Restoring using HP Recovery Manager and the HP Recovery partition 52 Recovering using HP Recovery Manager 52 Recovering using the HP Recovery partition (select products only 53 Recovering using HP Recovery media 53 Changing the computer boot order 54 Removing the HP Recovery partition (select products only 54 12 Specifications ...55 Input power ...55 Operating environment ...56 13...
... you begin ...51 Creating the recovery media 51 Using the HP Cloud Recovery Download Tool to create recovery media 52 Restoring and recovery ...52 Restoring, resetting, and refreshing using Windows tools 52 Restoring using HP Recovery Manager and the HP Recovery partition 52 Recovering using HP Recovery Manager 52 Recovering using the HP Recovery partition (select products only 53 Recovering using HP Recovery media 53 Changing the computer boot order 54 Removing the HP Recovery partition (select products only 54 12 Specifications ...55 Input power ...55 Operating environment ...56 13...
User Guide
Page 29
..., and universities. Using the wireless controls You can control the wireless devices in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may have an airplane mode key, one or more wireless devices, and one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your computer and a wired or wireless network connection. The wireless light indicates the overall power state of...
..., and universities. Using the wireless controls You can control the wireless devices in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may have an airplane mode key, one or more wireless devices, and one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your computer and a wired or wireless network connection. The wireless light indicates the overall power state of...
User Guide
Page 34
... to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using sound settings Use sound settings to a network. You can be controlled through an audio control panel specific to HP Support Assistant. Follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you need an HDMI cable, purchased separately. Connecting headsets WARNING! To access this document: ▲ Select the Start button, select HP Help...
... to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using sound settings Use sound settings to a network. You can be controlled through an audio control panel specific to HP Support Assistant. Follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you need an HDMI cable, purchased separately. Connecting headsets WARNING! To access this document: ▲ Select the Start button, select HP Help...
User Guide
Page 47
Improving performance You can safely delete to free up disk space and help the computer run Disk Cleanup: 1. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is running on solid-state drives. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary...
Improving performance You can safely delete to free up disk space and help the computer run Disk Cleanup: 1. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is running on solid-state drives. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary...
User Guide
Page 52
... set , change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must consist of numbers only. Under Windows Hello, follow the on-screen instructions to your notebook. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. or Turn on or restart the tablet, and then quickly hold...
... set , change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must consist of numbers only. Under Windows Hello, follow the on-screen instructions to your notebook. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. or Turn on or restart the tablet, and then quickly hold...
User Guide
Page 53
... select the HP Support Assistant app. - There are designed to prevent unauthorized access to a system or network. It is monitored and compared with a set of user-defined security criteria. Using firewall software Firewalls are two types of firewalls to consider: ● Host-based firewalls-Software that protects only the computer it can install these updates automatically. When a firewall is installed on the network. CAUTION: Microsoft...
... select the HP Support Assistant app. - There are designed to prevent unauthorized access to a system or network. It is monitored and compared with a set of user-defined security criteria. Using firewall software Firewalls are two types of firewalls to consider: ● Host-based firewalls-Software that protects only the computer it can install these updates automatically. When a firewall is installed on the network. CAUTION: Microsoft...
User Guide
Page 54
...) HP Managed Services is designed to protect your software applications and information Regularly back up a WLAN or access an existing WLAN, always enable security features to act as a deterrent, but it may not provide any security. Select the Start button, select Settings, and then select Update & security. 2. To schedule a time for installing updates, select Advanced options, and then follow the on -screen instructions. Using an optional security cable...
...) HP Managed Services is designed to protect your software applications and information Regularly back up a WLAN or access an existing WLAN, always enable security features to act as a deterrent, but it may not provide any security. Select the Start button, select Settings, and then select Update & security. 2. To schedule a time for installing updates, select Advanced options, and then follow the on -screen instructions. Using an optional security cable...
User Guide
Page 56
... when you are ready to the hard drive. Click your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Double-click the file that has an .exe extension (for updates and messages. 3. Follow the on the screen after it to reliable external power using the AC adapter. BIOS installation procedures vary. The BIOS installation begins. 5. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by following...
... when you are ready to the hard drive. Click your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Double-click the file that has an .exe extension (for updates and messages. 3. Follow the on the screen after it to reliable external power using the AC adapter. BIOS installation procedures vary. The BIOS installation begins. 5. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by following...
User Guide
Page 66
...Recovery or create HP Recovery media. Access the system Startup menu. IMPORTANT: After you remove the HP Recovery partition, you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, quickly hold down button, and then select f9. 3. See Creating HP Recovery media (select products only) on -screen instructions. Type recovery in BIOS where the computer looks for boot options. See Changing the computer boot order on -screen instructions. You can change the computer boot order. Select the optical drive or USB flash drive...
...Recovery or create HP Recovery media. Access the system Startup menu. IMPORTANT: After you remove the HP Recovery partition, you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, quickly hold down button, and then select f9. 3. See Creating HP Recovery media (select products only) on -screen instructions. Type recovery in BIOS where the computer looks for boot options. See Changing the computer boot order on -screen instructions. You can change the computer boot order. Select the optical drive or USB flash drive...
User Guide
Page 71
... 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 17, 19 Bluetooth label 16 boot order, changing 54 buttons left TouchPad 9 power 6 right TouchPad 9 volume 5 drive light, identifying 5 E electrostatic discharge 57 esc key, identifying 12 external power, using 33 F factory-sealed battery 33 fingerprints, registering 40 firewall software 41 fn key, identifying 12 four-finger tap TouchPad gesture 26 G Get Help in Windows 10 action key 13 GPS 19 C camera identifying 8 using 21 camera lights, identifying 8 caps lock light...
... 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 17, 19 Bluetooth label 16 boot order, changing 54 buttons left TouchPad 9 power 6 right TouchPad 9 volume 5 drive light, identifying 5 E electrostatic discharge 57 esc key, identifying 12 external power, using 33 F factory-sealed battery 33 fingerprints, registering 40 firewall software 41 fn key, identifying 12 four-finger tap TouchPad gesture 26 G Get Help in Windows 10 action key 13 GPS 19 C camera identifying 8 using 21 camera lights, identifying 8 caps lock light...
User Guide
Page 72
... key 13 ports HDMI 5, 22 USB SuperSpeed 6 USB Type-C 5, 24 power battery 31 external 33 power button, identifying 6 power connector, identifying 5 Power icon, using 31 power lights, identifying 6 power settings, using 31 privacy screen action key 13 privacy screen action key, identifying 13 product name and number, computer 15 public WLAN connection 18 R recovery 50 discs 51, 53 HP Recovery Manager 52 HP Recovery partition 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53 using HP Recovery media 51 recovery media creating using HP Cloud Recovery Download Tool 52 creating...
... key 13 ports HDMI 5, 22 USB SuperSpeed 6 USB Type-C 5, 24 power battery 31 external 33 power button, identifying 6 power connector, identifying 5 Power icon, using 31 power lights, identifying 6 power settings, using 31 privacy screen action key 13 privacy screen action key, identifying 13 product name and number, computer 15 public WLAN connection 18 R recovery 50 discs 51, 53 HP Recovery Manager 52 HP Recovery partition 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53 using HP Recovery media 51 recovery media creating using HP Cloud Recovery Download Tool 52 creating...
User Guide
Page 73
...key, identifying 12 Windows passwords 39 Windows tools, using 50 wired network (LAN) 20 wireless action key 14 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18 corporate WLAN connection 18 Index 61 serial number, computer 15 service labels, locating 15 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating 29 slots memory card reader 5 software Disk Cleanup 35 Disk Defragmenter 35 software updates, installing...
...key, identifying 12 Windows passwords 39 Windows tools, using 50 wired network (LAN) 20 wireless action key 14 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18 corporate WLAN connection 18 Index 61 serial number, computer 15 service labels, locating 15 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating 29 slots memory card reader 5 software Disk Cleanup 35 Disk Defragmenter 35 software updates, installing...
Maintenance and Service Guide
Page 40
..., remove the module to install the WLAN module. 32 Chapter 5 Removal and replacement procedures Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Reverse this procedure to restore device functionality, and then contact technical support. Disconnect the power from the computer by the governmental agency that regulates wireless devices in your country or region. Disconnect the antenna cable from the computer. 4. Remove...
..., remove the module to install the WLAN module. 32 Chapter 5 Removal and replacement procedures Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Reverse this procedure to restore device functionality, and then contact technical support. Disconnect the power from the computer by the governmental agency that regulates wireless devices in your country or region. Disconnect the antenna cable from the computer. 4. Remove...
Maintenance and Service Guide
Page 44
... system problems. To update BIOS: 1. Navigate to the latest BIOS. Click the Download button, and then follow these steps: 1. Remove the memory module: 1. Remove the battery (see Bottom cover on -screen instructions. Turn off the system board (2). Memory module NOTE: The memory module spare part kit does not include the memory cover. Description 8-MB, DDR4-2666, 1.2-V 4-MB, DDR4-2666, 1.2-V 2-MB, DDR4-2133, 1.2-V Spare part number 937236-855 L10598-855 864271-855 Update BIOS before adding memory modules Before adding new memory, make...
... system problems. To update BIOS: 1. Navigate to the latest BIOS. Click the Download button, and then follow these steps: 1. Remove the memory module: 1. Remove the battery (see Bottom cover on -screen instructions. Turn off the system board (2). Memory module NOTE: The memory module spare part kit does not include the memory cover. Description 8-MB, DDR4-2666, 1.2-V 4-MB, DDR4-2666, 1.2-V 2-MB, DDR4-2133, 1.2-V Spare part number 937236-855 L10598-855 864271-855 Update BIOS before adding memory modules Before adding new memory, make...
Maintenance and Service Guide
Page 65
... Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. b. BIOS installation procedures vary. The hard drive designation is connected to an optional power source. NOTE: After a message on your hard drive. Click the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any instructions...
... Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. b. BIOS installation procedures vary. The hard drive designation is connected to an optional power source. NOTE: After a message on your hard drive. Click the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any instructions...
Maintenance and Service Guide
Page 80
... 12 switch screen image 12 using 12 wireless 12 airplane mode key 13 audio adjusting volume 12 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio/power button board removal 39 spare part number 16, 39 B backup, creating 63 backups 63 base enclosure, spare part numbers 17 battery removal 29 spare part number 16, 29 BIOS determining version 56 downloading an update 57 starting the Setup Utility 56 updating 56 Bluetooth label 14 boot order, changing 67 bottom cover removal 27 spare part number 27 buttons left TouchPad 8 power 6 right TouchPad...
... 12 switch screen image 12 using 12 wireless 12 airplane mode key 13 audio adjusting volume 12 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio/power button board removal 39 spare part number 16, 39 B backup, creating 63 backups 63 base enclosure, spare part numbers 17 battery removal 29 spare part number 16, 29 BIOS determining version 56 downloading an update 57 starting the Setup Utility 56 updating 56 Bluetooth label 14 boot order, changing 67 bottom cover removal 27 spare part number 27 buttons left TouchPad 8 power 6 right TouchPad...
Maintenance and Service Guide
Page 81
... audio 2 camera 2 chipset 1 display panel 1 external media cards 3 graphics 1 hard drive 2 internal card expansion 3 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 TouchPad 3 wireless 3 product name 1 product name and number, computer 14 R recovery 63 discs 64, 66 HP Recovery Manager 65 HP Recovery partition 65 media 66 starting 66 supported discs 64 system 65 USB flash drive 66 using HP Recovery media 64 recovery media creating using HP Cloud Recovery...
... audio 2 camera 2 chipset 1 display panel 1 external media cards 3 graphics 1 hard drive 2 internal card expansion 3 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 TouchPad 3 wireless 3 product name 1 product name and number, computer 14 R recovery 63 discs 64, 66 HP Recovery Manager 65 HP Recovery partition 65 media 66 starting 66 supported discs 64 system 65 USB flash drive 66 using HP Recovery media 64 recovery media creating using HP Cloud Recovery...
Maintenance and Service Guide
Page 82
creating using HP Recovery Manager 64 creating using Windows tools 63 discs 64 HP Recovery partition 63 USB flash drive 64 using 64 recovery partition, removing 67 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 61 using 61 removal/replacement procedures 26 restoring 63 Rubber Kit, spare part number 17, 20, 27 S screen brightness action keys 12 Screw Kit, spare part number 20 security cable slot, identifying 7 security, product description 4 serial number, computer 14 service considerations cables 21 ...
creating using HP Recovery Manager 64 creating using Windows tools 63 discs 64 HP Recovery partition 63 USB flash drive 64 using 64 recovery partition, removing 67 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 61 using 61 removal/replacement procedures 26 restoring 63 Rubber Kit, spare part number 17, 20, 27 S screen brightness action keys 12 Screw Kit, spare part number 20 security cable slot, identifying 7 security, product description 4 serial number, computer 14 service considerations cables 21 ...