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Limited Warranty and Support Guide - Refurbished - Page 4
... the terms and conditions set forth in this Limited Warranty. In addition, you ,...support
General Terms
This HP Hardware Limited Warranty gives you may be enforced in any country/region where HP or its authorized service providers offer warranty service for an extensive description of your limited warranty entitlements. Please refer to HP's Web site for the same product model...
Limited Warranty and Support Guide - Refurbished - Page 6
... end-user replaceable HP or HP approved parts if available for defective products.
No change to provide you a refund of your purchase price or lease payments (less interest) instead of this Limited Warranty become the property of HP. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR...
Limited Warranty and Support Guide - Refurbished - Page 9
...the replacement unit, within a defined period of a Customer Self Repair (CSR) part that can be fixed by the use of service upgrades and the cost for these service upgrades, refer to HP. Standard office hours are in HP billing you .
Failure to provide timely support; (d) ensure that arrives with product specifications and supported configurations. For information on instructions and...
Limited Warranty and Support Guide - Refurbished - Page 11
...8226; Non-HP software that doesn't ship with :
• Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to have the following :
Locate your nearest HP Support location via multiple contact methods, including electronic media and telephone, for warranty, service and support and product information updates.
11...
Limited Warranty and Support Guide - Refurbished - Page 13
...with setting up and using your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools.
4 HP Technical Support Web site. For more .
5 If you have your computer's Help and Support Center for fast resolutions. Go to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support...
Limited Warranty and Support Guide - Page 4
... writing and signed by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your product in the servicing country/region. or (g) by modification or service by an authorized representative of HP.
Limitation of end-user-replaceable HP or HP-approved parts if available for your own installation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED...
Limited Warranty and Support Guide - Page 6
...resolve the problem over the telephone.
For information on -site labor support to cooperate with local business practices. Carry-in service, you require an HP representative to and use of service upgrades and the cost for warranty repair. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches...
Limited Warranty and Support Guide - Page 8
... questions and software update information. • Set up and configuring software. • Troubleshooting to Check Warranty and Support Entitlement
Please check http://www.hp.com/support for warranty, service and support and product information updates.
8 Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. •...
Limited Warranty and Support Guide - Page 9
... These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your
computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information, refer to : http://www.hp.com/support for help with qualified support specialists. • Support phone numbers.
3 If you think you have...
Getting Started Guide - Page 3
... up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5
3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software...
Getting Started Guide - Page 5
...click Find and fix problems (troubleshooting).
● Read frequently asked questions.
● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model.
● Order parts and find
● Set up -to-date information and www.hp.com/support/consumer-forum help .
● Upgrade or replace
Upgrading and Servicing Guide
components of your...
Getting Started Guide - Page 6
... performance and resolve problems faster by unplugging the... 2 Setting up your computer
ENWW Click the Start button, click All Programs, click HP, and then click HP Support Assistant...
PC Help & Tools folder
Click the Start button, click All Programs, and then click PC ...equipment by using automated updates, onboard diagnostics, and guided assistance. HP Support Assistant - WARNING!
WARNING...
Getting Started Guide - Page 8
... and hardware devices
After you complete the initial computer setup, you might want to the Internet, see Internet access on page 10.
4 Chapter 2 Setting up Internet service.
If you have an account with an
Internet connection. 2.
NOTE: If you already have issues connecting to install additional software programs or hardware devices. Follow the software...
Getting Started Guide - Page 15
... then follow the onscreen instructions. Restores the software (if it on page 16) -
Restore your hard disk drive. If the antenna is the easiest (and sometimes the best) way.
● Update the drivers (see Updating drivers on page 12).
● Use Microsoft System Restore (see System Recovery on again. Software troubleshooting
Some software repairs are as simple...
Getting Started Guide - Page 16
...Start button. 2. You can also set restore points manually.
To update a driver, click Update Driver, and then follow the onscreen instructions.
12 Chapter 3 Troubleshooting and maintenance
ENWW
Complete the following procedure to update a driver, or to revert to an earlier version of a driver, click Rollback Driver, and then follow the onscreen instructions. ROM drives). 4. Or, to...
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