HP Omni 100-5200z Support and Manuals
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Limited Warranty and Support Guide - Refurbished - Page 6
... to the conditions of this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products.
Exclusive Remedy
TO THE EXTENT...
Limited Warranty and Support Guide - Refurbished - Page 9
... the defective unit to provide timely support; (d) ensure that arrives with product specifications and supported configurations. In order to resolve the problem over the telephone. For information on -site service during standard office hours. HP will be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party...
Limited Warranty and Support Guide - Refurbished - Page 11
... warranty, service and support and product information updates.
11 advanced feature support for online resources and telephone support. Software technical support does NOT include assistance with:
• Non-HP software that doesn't ship with :
• Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to...
Limited Warranty and Support Guide - Refurbished - Page 13
.../totalcare (Canada)
13 Go to your
computer. 2 Use the Help and Support Center for help with setting up and using your computer's Help and Support Center for fast resolutions.
Go to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only...
Limited Warranty and Support Guide - Page 2
...responsible for any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in transferring the products.
Hardware Limited Warranty
HP Product Duration
Hardware
One-year limited warranty
One-year technical support
General Terms
This HP Hardware Limited Warranty gives you, the...
Limited Warranty and Support Guide - Page 4
... DATA. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in...
Limited Warranty and Support Guide - Page 6
... may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. To locate the nearest HP authorized service provider refer to cooperate with product specifications and supported configurations. However, some support and related products may , at : http://www.hp.com/support
6
For example, in this process...
Limited Warranty and Support Guide - Page 8
... software that doesn't ship with :
• Installation, reinstallation questions and software update information. • Set up and configuring software. • Troubleshooting to determine system or software usage problems. • Basic steps of purchase. advanced feature support for online resources and telephone support.
Contacting HP
If your product fails during the Limited Warranty...
Getting Started Guide - Page 5
... files and settings to your new computer 6
3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18
4 Customer care ...23 Product information 23 Support information 24 Warranty...
Getting Started Guide - Page 7
.... HP Support website: http://www.hp.com/support
● Upgrade or replace components of your computer.
If the guide is not available there, visit http://www.hp.com/support
ENWW
1 Under Action Center, click Find and fix problems
● Find links to driver updates.
(troubleshooting).
● Read frequently asked questions.
● Find electronic user guides and specifications for...
Getting Started Guide - Page 8
... resolve problems faster by using automated updates, on-board diagnostics, and guided assistance.
Maintains your computer.
● Find safety and regulatory notices.
● Find ergonomic information. Click Start, All Programs, and then click HP User Manuals.
2 Chapter 1 Getting information
ENWW Click Start, click All Programs, click HP, and then click HP Support Assistant.
Where...
Getting Started Guide - Page 10
... model name and number in most cases, repair damage caused by viruses. Click Download next to each update you choose to secure computer information.
Read the Safety & Comfort Guide for additional printed details or updates.
5. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select Download drivers and software (and firmware...
Getting Started Guide - Page 11
... on -screen instructions to select an ISP and set up with a virus, or be illegal. Windows 7 critical security updates Microsoft continually updates the Windows 7...instructions provided by the ISP.
● If you did not set up Internet service.
b. however, you already have an account with an ISP, skip this computer. NOTE: Online Services provides a list of ISPs; ENWW
Connecting to install...
Getting Started Guide - Page 20
... procedure before you have a problem that was installed on -screen instructions.
Click Create, and then follow the on -screen instructions. Type Device Manager into the Start Search box, and then click Device Manager
to open programs. 2. To update a driver, click Update Driver, and then follow the on -screen
instructions. You can also set restore points manually. Close all open the...
Getting Started Guide - Page 31
...
Your new computer is a complex, powerful machine, and sometimes things go wrong. Any hardware upgrades that you intend to do should only be done first before you have any problems setting up and running is then, to the extent allowed by calling the HP Customer Care Center in this computer. Problems?
Customer support
Easy to reach.
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