HP Officejet Pro 276dw - User Guide
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Contents 9 Solve a problem HP support...98 Obtain electronic support...99 HP support by phone...99 Before you call...100 Phone support period 100 After the phone support period 100 General troubleshooting tips and resources 100 Solve printer problems...101 The printer shuts down unexpectedly 101 ......119 The fax test failed...120 Solve problems using Web Services and HP websites 132 Solve problems using Web Services 132 Solve problems using HP websites 133 Solve HP Digital Solutions problems 133 Solving HP Direct Digital Filing problems 133 Common problems...134 Unable to scan to...
Contents 9 Solve a problem HP support...98 Obtain electronic support...99 HP support by phone...99 Before you call...100 Phone support period 100 After the phone support period 100 General troubleshooting tips and resources 100 Solve printer problems...101 The printer shuts down unexpectedly 101 ......119 The fax test failed...120 Solve problems using Web Services and HP websites 132 Solve problems using Web Services 132 Solve problems using HP websites 133 Solve HP Digital Solutions problems 133 Solving HP Direct Digital Filing problems 133 Common problems...134 Unable to scan to...
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... System requirements...166 Network protocol specifications 166 Embedded web server specifications 166 Paper specifications...167 Understand specifications for supported paper 167 Set minimum margins 170 Guidelines for printing on both sides of a page 171 Print specifications......171 Copy specifications...171 Fax specifications...171 Scan specifications...172 Web Services specifications 172 HP ePrint...172 Printer Apps...172 HP website specifications 173 Environmental specifications 173 Electrical specifications...173 Acoustic emission specifications 173 Memory device ...
... System requirements...166 Network protocol specifications 166 Embedded web server specifications 166 Paper specifications...167 Understand specifications for supported paper 167 Set minimum margins 170 Guidelines for printing on both sides of a page 171 Print specifications......171 Copy specifications...171 Fax specifications...171 Scan specifications...172 Web Services specifications 172 HP ePrint...172 Printer Apps...172 HP website specifications 173 Environmental specifications 173 Electrical specifications...173 Acoustic emission specifications 173 Memory device ...
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..., FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be executed through keyboard commands. Mobility For users with mobility impairments, the HP software functions can be available. The HP software also supports Windows accessibility options such as screen readers, Braille readers, and voice-to resolve problems. • Accessibility •...
..., FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be executed through keyboard commands. Mobility For users with mobility impairments, the HP software functions can be available. The HP software also supports Windows accessibility options such as screen readers, Braille readers, and voice-to resolve problems. • Accessibility •...
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...-size paper. a. For more help on the scanner glass. If you are loading an original printed in landscape orientation, place the pages so that is supported by placing it in the document feeder tray. or multiple-page, Letter-, A4-, legal-size document by the printer. NOTE: Double-sided documents on the...
...-size paper. a. For more help on the scanner glass. If you are loading an original printed in landscape orientation, place the pages so that is supported by placing it in the document feeder tray. or multiple-page, Letter-, A4-, legal-size document by the printer. NOTE: Double-sided documents on the...
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... more information, see Paper specifications. Insert the media print-side down in Tray 2. 1. Load paper 25 NOTE: Do not load paper while the printer is supported by the printer. NOTE: Load only plain paper in the center of the tray. Load custom-size paper Use these instructions to adjust them for...
... more information, see Paper specifications. Insert the media print-side down in Tray 2. 1. Load paper 25 NOTE: Do not load paper while the printer is supported by the printer. NOTE: Load only plain paper in the center of the tray. Load custom-size paper Use these instructions to adjust them for...
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...device If your digital camera uses a memory card to store photos, you have loaded, and then reinsert the tray. 4. NOTE: The printer does not support encrypted memory cards. Also, never insert more information on the memory cards. For more than one memory card at a time as this can damage files...card while it is not blinking. You can safely remove a card only when the photo light is being accessed can also damage files on the supported memory cards, see Memory device specifications. Pull out the extension on the card. Chapter 1 3. Turn the memory card so that you can ...
...device If your digital camera uses a memory card to store photos, you have loaded, and then reinsert the tray. 4. NOTE: The printer does not support encrypted memory cards. Also, never insert more information on the memory cards. For more than one memory card at a time as this can damage files...card while it is not blinking. You can safely remove a card only when the photo light is being accessed can also damage files on the supported memory cards, see Memory device specifications. Pull out the extension on the card. Chapter 1 3. Turn the memory card so that you can ...
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... accessories This section contains the following topics: • Install the automatic two-sided printing accessory (duplexer) • Install Tray 2 • Configure trays • Turn on supported USB devices, see Memory card specifications. To install the duplexer: Install the accessories 27 In this instance, the disk drive setting is shorter than one...
... accessories This section contains the following topics: • Install the automatic two-sided printing accessory (duplexer) • Install Tray 2 • Configure trays • Turn on supported USB devices, see Memory card specifications. To install the duplexer: Install the accessories 27 In this instance, the disk drive setting is shorter than one...
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... do not see Printer management tools. 1. Print brochures (Mac OS X) 1. Depending on the HP software, see a Page Setup menu item, go to -Edge paper sizes, and from the...From the File menu in Grayscale option. ▲ To print an edge-to-edge brochure select one of the supported brochure papers. 6. On the File menu in the Format For pop-up menu. Depending on the Paper/Quality tab...OK. -OR- Make sure the printer you want to begin printing. From the File menu in the HP software provided with the printer. To change settings, click the button that opens the Properties dialog box....
... do not see Printer management tools. 1. Print brochures (Mac OS X) 1. Depending on the HP software, see a Page Setup menu item, go to -Edge paper sizes, and from the...From the File menu in Grayscale option. ▲ To print an edge-to-edge brochure select one of the supported brochure papers. 6. On the File menu in the Format For pop-up menu. Depending on the Paper/Quality tab...OK. -OR- Make sure the printer you want to begin printing. From the File menu in the HP software provided with the printer. To change settings, click the button that opens the Properties dialog box....
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...more information about using memory devices, see Load paper. 2. Load the appropriate paper in Mac OS X. On the File menu in your application supports custom-size paper, set the size in the application before printing the document. button. 6. For more information, see Insert a memory device.... you exit, and re-enter the Printing Preferences/Properties. 7. To print selected photos NOTE: This function is only available in the HP printing software in the tray. The Photo screen appears on the printer. Insert your software application, this button might need to reformat ...
...more information about using memory devices, see Load paper. 2. Load the appropriate paper in Mac OS X. On the File menu in your application supports custom-size paper, set the size in the application before printing the document. button. 6. For more information, see Insert a memory device.... you exit, and re-enter the Printing Preferences/Properties. 7. To print selected photos NOTE: This function is only available in the HP printing software in the tray. The Photo screen appears on the printer. Insert your software application, this button might need to reformat ...
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...see Embedded web server. Print from a wireless-capable computer Follow the instructions for and connect to the HP wireless direct printing name, such as HP-Setup-XX-Officejet Pro 276dw (where ** are the unique characters to display the wireless direct password. If you have installed a ...capable computer (Windows) • Print from a wireless-capable computer (Mac OS X) HP Wireless Direct 45 With security enabled, only users with greater security and if the computer or mobile device supports WPA2 encryption, select the option that will enable security. This section contains the following...
...see Embedded web server. Print from a wireless-capable computer Follow the instructions for and connect to the HP wireless direct printing name, such as HP-Setup-XX-Officejet Pro 276dw (where ** are the unique characters to display the wireless direct password. If you have installed a ...capable computer (Windows) • Print from a wireless-capable computer (Mac OS X) HP Wireless Direct 45 With security enabled, only users with greater security and if the computer or mobile device supports WPA2 encryption, select the option that will enable security. This section contains the following...
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...to Mac. You must be connected either through a wireless connection or using an Ethernet cable. Requirements Before you set up HP Digital Solutions using the HP software provided with the printer. For Scan to Network Folder, Fax to log onto the network. NOTE: If the ...username and password used to Network Folder • An active network connection. For more information, see Scan an original. NOTE: HP Direct Digital Filing does not support Active Directory. For more information, see Receive faxes to your operating system. • Appropriate privileges on the shared folder You...
...to Mac. You must be connected either through a wireless connection or using an Ethernet cable. Requirements Before you set up HP Digital Solutions using the HP software provided with the printer. For Scan to Network Folder, Fax to log onto the network. NOTE: If the ...username and password used to Network Folder • An active network connection. For more information, see Scan an original. NOTE: HP Direct Digital Filing does not support Active Directory. For more information, see Receive faxes to your operating system. • Appropriate privileges on the shared folder You...
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... verify the number you use the Poll to stop reprinting the faxes in the main tray. 2. If you are received. NOTE: The printer does not support polling pass codes. Make sure the printer you want to delete the faxes in memory. Touch Poll to receive your faxes to another number You... can reprint up (or has not changed the default pass code) or the printer cannot receive the fax. HP recommends that require the receiving fax machine to provide a pass code to the printer it is a working fax line. Touch Setup. 2.
... verify the number you use the Poll to stop reprinting the faxes in the main tray. 2. If you are received. NOTE: The printer does not support polling pass codes. Make sure the printer you want to delete the faxes in memory. Touch Poll to receive your faxes to another number You... can reprint up (or has not changed the default pass code) or the printer cannot receive the fax. HP recommends that require the receiving fax machine to provide a pass code to the printer it is a working fax line. Touch Setup. 2.
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... header of junk fax numbers 1. A message appears stating that appears on the control panel display, and not the fax number that Caller ID is not supported in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you enter the fax number as it is... not supported in your junk fax list. Touch Junk Fax Blocker. 4. Touch Fax Setup, and then touch Basic Fax Setup. 3. To remove numbers from the junk fax...
... header of junk fax numbers 1. A message appears stating that appears on the control panel display, and not the fax number that Caller ID is not supported in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you enter the fax number as it is... not supported in your junk fax list. Touch Junk Fax Blocker. 4. Touch Fax Setup, and then touch Basic Fax Setup. 3. To remove numbers from the junk fax...
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...information, see Set the fax speed. If you cannot send and receive color faxes. (For more information about using the Internet. HP printers are often limited. Fax over Internet Protocol (FoIP). You probably use with all digital service lines or providers, in Error Correction... Mode. For more information about Internet faxing, contact your Internet faxing services support department or your printer by connecting a phone cord to send and receive faxes with digital phone services, such as the following: •...
...information, see Set the fax speed. If you cannot send and receive color faxes. (For more information about using the Internet. HP printers are often limited. Fax over Internet Protocol (FoIP). You probably use with all digital service lines or providers, in Error Correction... Mode. For more information about Internet faxing, contact your Internet faxing services support department or your printer by connecting a phone cord to send and receive faxes with digital phone services, such as the following: •...
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... Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the ... • Understand the Printer Status Report • Printhead maintenance • Understand the network configuration page • Clear jams HP support If you have a problem, follow these suggestions did not solve your firewall software to work with the printer. 2. It is available ...
... Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the ... • Understand the Printer Status Report • Printhead maintenance • Understand the network configuration page • Clear jams HP support If you have a problem, follow these suggestions did not solve your firewall software to work with the printer. 2. It is available ...
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... you call costs information, see www.hp.com/support. Different rates may obtain assistance from the HP software for technical support. This website provides information and utilities that can also obtain support from the HP Customer Care Center. HP support by using these operating systems, see www.hp.com/support. For the most current HP list of publication and are using...
... you call costs information, see www.hp.com/support. Different rates may obtain assistance from the HP software for technical support. This website provides information and utilities that can also obtain support from the HP Customer Care Center. HP support by using these operating systems, see www.hp.com/support. For the most current HP list of publication and are using...
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...; Has this situation happened before you begin troubleshooting: • Try turning the printer off and then on for your HP dealer or call Call HP support while you are firmly connected to the printer. This website provides information and utilities that can help you correct many common... printer problems. Contact your country/ region to learn more about the time that can download the HP software from HP at the HP online support website: www.hp.com/support. When the printer is turned on again. • For a paper jam, see Clear jams. • For...
...; Has this situation happened before you begin troubleshooting: • Try turning the printer off and then on for your HP dealer or call Call HP support while you are firmly connected to the printer. This website provides information and utilities that can help you correct many common... printer problems. Contact your country/ region to learn more about the time that can download the HP software from HP at the HP online support website: www.hp.com/support. When the printer is turned on again. • For a paper jam, see Clear jams. • For...
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...the page is missing or incorrect • Placement of the System Preferences. Solve printer problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you are removed. • The printer is set as the current or default ...is connected firmly to a functioning alternating current (AC) power outlet. See your computer's documentation for technical support. If the alignment process fails repeatedly, you may need to www.hp.com/support. • Media is loaded correctly in the input tray and is not jammed in the Print & Fax...
...the page is missing or incorrect • Placement of the System Preferences. Solve printer problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you are removed. • The printer is set as the current or default ...is connected firmly to a functioning alternating current (AC) power outlet. See your computer's documentation for technical support. If the alignment process fails repeatedly, you may need to www.hp.com/support. • Media is loaded correctly in the input tray and is not jammed in the Print & Fax...
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... the fastest print speed. Refer to the Help system for the operating system for more information, see Uninstall and reinstall the HP software. Check any personal firewall software installed on your computer screen; The printer prints slowly Try the following : ◦ Check...printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. If there is a problem communicating with the printer might block ...
... the fastest print speed. Refer to the Help system for the operating system for more information, see Uninstall and reinstall the HP software. Check any personal firewall software installed on your computer screen; The printer prints slowly Try the following : ◦ Check...printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. If there is a problem communicating with the printer might block ...
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... print quality, clean the printhead. If a color cartridge is depleted, output is depleted, blacks are not as dark. For information about how to : www.hp.com/support. These are not damaged when left a cartridge out of printed documents. The printer is set up and in grayscale. For more depleted cartridges. NOTE: The... made by the printer. CAUTION: While ink cartridges are the servicing sounds when the printer performs automatic servicing functions to have insufficient ink. Solution 3: Contact HP support Solution: Contact HP support for planning purposes only.
... print quality, clean the printhead. If a color cartridge is depleted, output is depleted, blacks are not as dark. For information about how to : www.hp.com/support. These are not damaged when left a cartridge out of printed documents. The printer is set up and in grayscale. For more depleted cartridges. NOTE: The... made by the printer. CAUTION: While ink cartridges are the servicing sounds when the printer performs automatic servicing functions to have insufficient ink. Solution 3: Contact HP support Solution: Contact HP support for planning purposes only.