User Guide
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...is a U.S.-registered trademark of the United States Environmental Protection Agency. There are wet. Pentium® is grounded, check with the printer. Do not install or use this product to reduce risk of injury from wall outlets before cleaning. Install the product in the ... of the ENERGY STAR® Name and International Logo." registered marks of Intel Corporation. HP ColorSmart III and HP PhotoREt IV are U.S. If the product does not operate normally, see Troubleshooting on or trip over the line cord, and the line cord cannot be damaged. Nothing...
...is a U.S.-registered trademark of the United States Environmental Protection Agency. There are wet. Pentium® is grounded, check with the printer. Do not install or use this product to reduce risk of injury from wall outlets before cleaning. Install the product in the ... of the ENERGY STAR® Name and International Logo." registered marks of Intel Corporation. HP ColorSmart III and HP PhotoREt IV are U.S. If the product does not operate normally, see Troubleshooting on or trip over the line cord, and the line cord cannot be damaged. Nothing...
User Guide
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...gain access to HP Instant Support 75 myPrintMileage ...75 How Do I...76 Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81... programs running on the computer 87 Check the printer software settings 87 A large file is printing 87 The printer may be in Ink-backup Printing Mode 87 Blank...Something on the page is missing or incorrect 88 Check margin settings 88 The printer may be in Ink-backup Printing Mode 88 Verify the ink levels of the...
...gain access to HP Instant Support 75 myPrintMileage ...75 How Do I...76 Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81... programs running on the computer 87 Check the printer software settings 87 A large file is printing 87 The printer may be in Ink-backup Printing Mode 87 Blank...Something on the page is missing or incorrect 88 Check margin settings 88 The printer may be in Ink-backup Printing Mode 88 Verify the ink levels of the...
User Guide
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... pages are being picked up 95 Troubleshooting installation issues ...96 Problems printing an alignment page 96 Problems installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips... printing problems 101 Resolving banner printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies and accessories Ordering printing supplies through the Toolbox 110 Accessories ...111 Automatic two-sided printing...
... pages are being picked up 95 Troubleshooting installation issues ...96 Problems printing an alignment page 96 Problems installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips... printing problems 101 Resolving banner printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies and accessories Ordering printing supplies through the Toolbox 110 Accessories ...111 Automatic two-sided printing...
User Guide
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... and explains how to connect using a USB or a parallel cable, and how to install the printer software, how to connect to take if necessary. ● HP supplies and accessories - Explains six-ink printing, which keeps track of photographs, and how to use the ...guide includes the following sections: ● Getting started - Using this guide 3 Explains how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of printer usage information). Also contains a Declaration of the Toolbox (such as print speeds, tray capacity, and...
... and explains how to connect using a USB or a parallel cable, and how to install the printer software, how to connect to take if necessary. ● HP supplies and accessories - Explains six-ink printing, which keeps track of photographs, and how to use the ...guide includes the following sections: ● Getting started - Using this guide 3 Explains how to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which enhances the print quality of printer usage information). Also contains a Declaration of the Toolbox (such as print speeds, tray capacity, and...
User Guide
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... the product You can obtain product information and further troubleshooting resources that are not included in the printer driver. Contains tools to http://www.hp.com/support/. ● HP telephone support - Provides information about print cartridge ink levels and access to printer maintenance services. Provides the latest printer software, product and support information. Included on page...
... the product You can obtain product information and further troubleshooting resources that are not included in the printer driver. Contains tools to http://www.hp.com/support/. ● HP telephone support - Provides information about print cartridge ink levels and access to printer maintenance services. Provides the latest printer software, product and support information. Included on page...
User Guide
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...information that are customized for support services and troubleshooting tips. HP Instant Support helps you manage and forecast printer supplies usage. Click this operation. You must have Internet access to online troubleshooting through HP Instant Support, as well as the serial number...and your printer usage, using the printer, troubleshooting, and contacting HP. A message appears on how to the download section of Web-based troubleshooting tools. Click the link within the message to go directly to contact HP. Troubleshooting Contact HP To... Display the printer model ...
...information that are customized for support services and troubleshooting tips. HP Instant Support helps you manage and forecast printer supplies usage. Click this operation. You must have Internet access to online troubleshooting through HP Instant Support, as well as the serial number...and your printer usage, using the printer, troubleshooting, and contacting HP. A message appears on how to the download section of Web-based troubleshooting tools. Click the link within the message to go directly to contact HP. Troubleshooting Contact HP To... Display the printer model ...
User Guide
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... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided...
... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided...
User Guide
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Disconnect the power cord from the printer. 3. Some printer problems can be resolved by resetting the printer. Press the Power button to turn on page 95. Press the Power button to turn off the printer. 2. Wait about 20 seconds, and then reconnect the power cord. 4. To reset the printer 1. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
Disconnect the power cord from the printer. 3. Some printer problems can be resolved by resetting the printer. Press the Power button to turn on page 95. Press the Power button to turn off the printer. 2. Wait about 20 seconds, and then reconnect the power cord. 4. To reset the printer 1. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
User Guide
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... approximately 45 seconds to warm up. ● Make sure the printer is in their correct color-coded slots. Ensure you have removed the tape from the printer. ● Printer can print a diagnostics page. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet... many programs when you are performing a task. See Inserting the print cartridges on page 83. ● Printer is set the printer as the current or default printer. General troubleshooting tips Ensure the following: ● Power light is on the computer screen. ● Power cord and ...
... approximately 45 seconds to warm up. ● Make sure the printer is in their correct color-coded slots. Ensure you have removed the tape from the printer. ● Printer can print a diagnostics page. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet... many programs when you are performing a task. See Inserting the print cartridges on page 83. ● Printer is set the printer as the current or default printer. General troubleshooting tips Ensure the following: ● Power light is on the computer screen. ● Power cord and ...
User Guide
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Press and hold the Resume button for a few seconds. Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is installed, you can print the demo page from the Printer Services tab. 82 Chapter 6 Troubleshooting ENWW The printer prints a demo page. NOTE: If the Toolbox is set up correctly. 1. Make sure the printer is turned on. 2.
Press and hold the Resume button for a few seconds. Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is installed, you can print the demo page from the Printer Services tab. 82 Chapter 6 Troubleshooting ENWW The printer prints a demo page. NOTE: If the Toolbox is set up correctly. 1. Make sure the printer is turned on. 2.
User Guide
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.... Reset the printer. See Printer specifications and Declaration of Conformity on . Check the printer software installation Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources... current (AC) power outlet. Make sure the vents are secure. If the problem persists, contact HP. See Printer specifications and Declaration of the printer. See Customer support and warranty on page 80. Check cable connections Make sure both ends of Conformity...
.... Reset the printer. See Printer specifications and Declaration of Conformity on . Check the printer software installation Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources... current (AC) power outlet. Make sure the vents are secure. If the problem persists, contact HP. See Printer specifications and Declaration of the printer. See Customer support and warranty on page 80. Check cable connections Make sure both ends of Conformity...
User Guide
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When this occurs, try cleaning the electrical contacts on page 20). 2. The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. Remove the print cartridge from the printer (see Inserting the print cartridges on the print cartridges and print cartridge cradles: 1. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 86 Chapter 6 Troubleshooting ENWW
When this occurs, try cleaning the electrical contacts on page 20). 2. The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. Remove the print cartridge from the printer (see Inserting the print cartridges on the print cartridges and print cartridge cradles: 1. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 86 Chapter 6 Troubleshooting ENWW
User Guide
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... ink levels, print a diagnostics page (see Printing a diagnostics page on page 22). If the Toolbox is not selected in the printer driver. 88 Chapter 6 Troubleshooting ENWW Verify the clear protective tape is low on ink, replace it (see Inserting the print cartridges on page 20). Blank page... The print cartridges may be cleaned Perform the auto-clean procedure (see Inserting the print cartridges on the page is removed. Check color print settings Make sure Print in Grayscale is installed, check the ink levels of the print cartridges is missing or incorrect Check margin...
... ink levels, print a diagnostics page (see Printing a diagnostics page on page 22). If the Toolbox is not selected in the printer driver. 88 Chapter 6 Troubleshooting ENWW Verify the clear protective tape is low on ink, replace it (see Inserting the print cartridges on page 20). Blank page... The print cartridges may be cleaned Perform the auto-clean procedure (see Inserting the print cartridges on the page is removed. Check color print settings Make sure Print in Grayscale is installed, check the ink levels of the print cartridges is missing or incorrect Check margin...
User Guide
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... cartridges on page 19), and try to print again. 90 Chapter 6 Troubleshooting ENWW Make sure the media used meets HP specifications (see Using the print cartridges on page 20). Replace the missing...clogged print cartridges (see Selecting print media on ink. The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see Cleaning the ... colored ● Colors are printed as black and white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP ...
... cartridges on page 19), and try to print again. 90 Chapter 6 Troubleshooting ENWW Make sure the media used meets HP specifications (see Using the print cartridges on page 20). Replace the missing...clogged print cartridges (see Selecting print media on ink. The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see Cleaning the ... colored ● Colors are printed as black and white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP ...
User Guide
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...Changing print settings on page 20). Replace the missing print cartridge with your document. If the print cartridge is faded or dull colored Check the print mode The FastNormal and Draft modes in your software application. The print settings may be changed Increase the print ...page (see Cleaning the print cartridges on page 39. 92 Chapter 6 Troubleshooting ENWW They are using a computer running Windows, make sure the Minimize Margins option is not filling the text or graphics completely The printer may be cleaned Perform the auto-clean procedure (see Printing a diagnostics page...
...Changing print settings on page 20). Replace the missing print cartridge with your document. If the print cartridge is faded or dull colored Check the print mode The FastNormal and Draft modes in your software application. The print settings may be changed Increase the print ...page (see Cleaning the print cartridges on page 39. 92 Chapter 6 Troubleshooting ENWW They are using a computer running Windows, make sure the Minimize Margins option is not filling the text or graphics completely The printer may be cleaned Perform the auto-clean procedure (see Printing a diagnostics page...
User Guide
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...Printer Status tab. Colors do not line up properly Check the print cartridges The print cartridges are missing from text or graphics The printer may be in Ink-backup Printing Mode The printer...alignment procedure yourself. See Using the print cartridges on page 19. 94 Chapter 6 Troubleshooting ENWW Check the print cartridge contact pads The print cartridge contact pads might notice improvement ... or removed. For ordering information, see Inserting the print cartridges on page 109. HP does not guarantee or support refilled print cartridges. Verify the ink levels of the ...
...Printer Status tab. Colors do not line up properly Check the print cartridges The print cartridges are missing from text or graphics The printer may be in Ink-backup Printing Mode The printer...alignment procedure yourself. See Using the print cartridges on page 19. 94 Chapter 6 Troubleshooting ENWW Check the print cartridge contact pads The print cartridge contact pads might notice improvement ... or removed. For ordering information, see Inserting the print cartridges on page 109. HP does not guarantee or support refilled print cartridges. Verify the ink levels of the ...
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... and Declaration of Conformity on page 14. 96 Chapter 6 Troubleshooting ENWW You can download the printer driver from http://www.hp.com/support. Reinstall the printer software If you are specifying the correct drive letter. ● If the computer cannot recognize the Starter CD in...CD drive that you type, ensure you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the CD drive, inspect the CD for damage. Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an ...
... and Declaration of Conformity on page 14. 96 Chapter 6 Troubleshooting ENWW You can download the printer driver from http://www.hp.com/support. Reinstall the printer software If you are specifying the correct drive letter. ● If the computer cannot recognize the Starter CD in...CD drive that you type, ensure you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the CD drive, inspect the CD for damage. Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an ...
User Guide
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If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Lift up the output tray and remove any paper, and replace the rear cover. Remove the rear cover from the duplex unit (if installed), remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW 3.
If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Lift up the output tray and remove any paper, and replace the rear cover. Remove the rear cover from the duplex unit (if installed), remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW 3.
User Guide
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... see Poor print quality and unexpected printouts on page 90 for additional troubleshooting information. ● Make sure you are printing on the correct side of the media ◦ Load media print-side down list. ● Colors are still tinted or incorrect, try the following settings: ●... media print-side up in photographs appear tinted or incorrect, follow these steps: 1. Open the printer driver (see Printing a document on the print quality drop- If colors are tinted or incorrect If colors in the rear manual feed slot. ● Check the print settings 1. Open the Paper Type...
... see Poor print quality and unexpected printouts on page 90 for additional troubleshooting information. ● Make sure you are printing on the correct side of the media ◦ Load media print-side down list. ● Colors are still tinted or incorrect, try the following settings: ●... media print-side up in photographs appear tinted or incorrect, follow these steps: 1. Open the printer driver (see Printing a document on the print quality drop- If colors are tinted or incorrect If colors in the rear manual feed slot. ● Check the print settings 1. Open the Paper Type...
User Guide
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...correct paper for banner printing is operating correctly. 102 Chapter 6 Troubleshooting ENWW Not all software applications print banners. ◦ If gaps appear at once. ◦ Make sure the unattached edge of the sheets, verify that the printer software is used. Resolving banner printing problems ● Make ... page 49). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make sure the appropriate banner size is selected. ● Check the software ◦ ...
...correct paper for banner printing is operating correctly. 102 Chapter 6 Troubleshooting ENWW Not all software applications print banners. ◦ If gaps appear at once. ◦ Make sure the unattached edge of the sheets, verify that the printer software is used. Resolving banner printing problems ● Make ... page 49). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make sure the appropriate banner size is selected. ● Check the software ◦ ...