Getting Started Guide
Page 3
... products, the use of sale. If HP receives, during its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; Any replacement product may visit the European Consumer Centers website.Consumers have other problems, including those defects that arise as a result of normal ... province in Canada, and from seller in relation to nonconformity of goods with the contract of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the product. 9. Local law ...
... products, the use of sale. If HP receives, during its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; Any replacement product may visit the European Consumer Centers website.Consumers have other problems, including those defects that arise as a result of normal ... province in Canada, and from seller in relation to nonconformity of goods with the contract of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the product. 9. Local law ...
User Guide
Page 8
...report ...132 Network configuration page ...132 Print quality report ...132 Wireless test report ...132 Web access test report ...132 Solve problems using Web Services ...133 Maintain the printer ...133 Clean the scanner glass ...133 Clean the exterior ...134 Clean the document ...feeder ...134 Maintain the printhead and cartridges 135 Restore original factory defaults and settings 136 HP support ...137 Appendix A Technical information ...139 Specifications ...139 Regulatory information ...141 Regulatory Model Number ...142 ...
...report ...132 Network configuration page ...132 Print quality report ...132 Wireless test report ...132 Web access test report ...132 Solve problems using Web Services ...133 Maintain the printer ...133 Clean the scanner glass ...133 Clean the exterior ...134 Clean the document ...feeder ...134 Maintain the printhead and cartridges 135 Restore original factory defaults and settings 136 HP support ...137 Appendix A Technical information ...139 Specifications ...139 Regulatory information ...141 Regulatory Model Number ...142 ...
User Guide
Page 11
1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Solve a problem ENWW 1
1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Solve a problem ENWW 1
User Guide
Page 13
... example, you can schedule the printer to turn Quiet Mode off , the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. If you improperly turn on at the top of the screen to open the Dashboard, touch . 2. To ...presentation print quality. Touch Schedule Printer On/Off. 3. CAUTION: Always turn the printer off on the front left side of inactivity. HP recommends that HP follows during the night and weekends. Never turn the printer on or off and on plain paper. In this feature to automatically ...
... example, you can schedule the printer to turn Quiet Mode off , the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. If you improperly turn on at the top of the screen to open the Dashboard, touch . 2. To ...presentation print quality. Touch Schedule Printer On/Off. 3. CAUTION: Always turn the printer off on the front left side of inactivity. HP recommends that HP follows during the night and weekends. Never turn the printer on or off and on plain paper. In this feature to automatically ...
User Guide
Page 38
...the computer desktop, click the Start button, click All apps, select HP, and then select the icon with the printer name. ● ..., and then follow the onscreen instructions to open the Dashboard, touch ( HP ePrint ). 2. If you incorrectly turn the printer off a power strip....cartridges and print quality issues. 28 Chapter 2 Get started ENWW Click the Tools tab. 3. Open the HP printer software (Windows) After installing the HP...From the computer desktop, click the Start button, select All Programs, select HP, select the folder for updates NOTE: The default setting of the screen ...
...the computer desktop, click the Start button, click All apps, select HP, and then select the icon with the printer name. ● ..., and then follow the onscreen instructions to open the Dashboard, touch ( HP ePrint ). 2. If you incorrectly turn the printer off a power strip....cartridges and print quality issues. 28 Chapter 2 Get started ENWW Click the Tools tab. 3. Open the HP printer software (Windows) After installing the HP...From the computer desktop, click the Start button, select All Programs, select HP, select the folder for updates NOTE: The default setting of the screen ...
User Guide
Page 98
... the printer control panel 1. A blank or incorrect fax setting can test your particular home or office setup instructions. 2. If you encounter problems setting up correctly for further assistance. Touch Tools , and then touch Run Fax Test. The test does the following: ● Tests the... phone line connection The printer prints a report with optional equipment, contact your modem software, the printer cannot receive faxes. 6. Make sure the cartridges are correct. Run a fax test. Touch Fax Setup . 5. You must be available to respond in your local service provider or vendor for...
... the printer control panel 1. A blank or incorrect fax setting can test your particular home or office setup instructions. 2. If you encounter problems setting up correctly for further assistance. Touch Tools , and then touch Run Fax Test. The test does the following: ● Tests the... phone line connection The printer prints a report with optional equipment, contact your modem software, the printer cannot receive faxes. 6. Make sure the cartridges are correct. Run a fax test. Touch Fax Setup . 5. You must be available to respond in your local service provider or vendor for...
User Guide
Page 103
... occurring to the ink system. Make sure you have problems copying documents, see Turn the printer off the printer properly. Never turn off the printer when cartridges are needed. ● Be sure to perform some ...cartridges installed. - 7 Work with black cartridge only ● Check the estimated ink levels ● Replace the cartridges ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges...
... occurring to the ink system. Make sure you have problems copying documents, see Turn the printer off the printer properly. Never turn off the printer when cartridges are needed. ● Be sure to perform some ...cartridges installed. - 7 Work with black cartridge only ● Check the estimated ink levels ● Replace the cartridges ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges...
User Guide
Page 120
To clear a paper jam from the rear of paper. 5. Press both tabs on the rear access door and open the door. 2. Insert the paper path cover. 110 Chapter 10 Solve a problem ENWW Press (the Power button) to the far left of the printer, and remove any jammed or torn pieces of the printer 1. Close the cartridge access door. 6. 4. Press the two tabs on the paper path cover and remove the cover. 4. If need, move the carriage to turn on the printer. Remove any jammed paper. 3. Remove any jammed paper. 5.
To clear a paper jam from the rear of paper. 5. Press both tabs on the rear access door and open the door. 2. Insert the paper path cover. 110 Chapter 10 Solve a problem ENWW Press (the Power button) to the far left of the printer, and remove any jammed or torn pieces of the printer 1. Close the cartridge access door. 6. 4. Press the two tabs on the paper path cover and remove the cover. 4. If need, move the carriage to turn on the printer. Remove any jammed paper. 3. Remove any jammed paper. 5.
User Guide
Page 128
...onscreen instructions. 5. d. Make sure you pull the plug or turn the printer off using original HP cartridges. 2. In Printer Toolbox, click Align Printheads on ink. Print a diagnostics page if the cartridges are low on the Device Services tab. Fix print quality issues Step-by-step instructions for ...the appropriate paper type from the Media drop-down the tab at the top of the screen to be realigned when cartridges are low on ink. 118 Chapter 10 Solve a problem ENWW Align the printhead. Load Letter, A4, or legal unused plain white paper into the input tray. ●...
...onscreen instructions. 5. d. Make sure you pull the plug or turn the printer off using original HP cartridges. 2. In Printer Toolbox, click Align Printheads on ink. Print a diagnostics page if the cartridges are low on the Device Services tab. Fix print quality issues Step-by-step instructions for ...the appropriate paper type from the Media drop-down the tab at the top of the screen to be realigned when cartridges are low on ink. 118 Chapter 10 Solve a problem ENWW Align the printhead. Load Letter, A4, or legal unused plain white paper into the input tray. ●...
User Guide
Page 129
...to www.support.hp.com . Open the HP printer software. If cleaning the printhead does not solve the problem, contact HP support. Make sure you are using original HP cartridges. 2. ENWW Printing issues 119 Open the HP printer software. For more information, see Open the HP printer software (Windows... touch ( Setup ). To improve print quality (OS X) 1. Make sure you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on the diagnostics page. To print a diagnostics page from the printer software a. b. ...
...to www.support.hp.com . Open the HP printer software. If cleaning the printhead does not solve the problem, contact HP support. Make sure you are using original HP cartridges. 2. ENWW Printing issues 119 Open the HP printer software. For more information, see Open the HP printer software (Windows... touch ( Setup ). To improve print quality (OS X) 1. Make sure you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on the diagnostics page. To print a diagnostics page from the printer software a. b. ...
User Guide
Page 132
...send or receive a test fax. If it is busy, wait until it passes and the printer is a two-cord connector that can also use HP's online troubleshooting wizard. The printer displays the status of the test on calling for information on the display and prints a report. 4. If the test... right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. Make sure the cartridges are installed and that full-size paper is loaded in the report are still having problems faxing, verify that the printer is not busy completing another task, such as receiving a fax or ...
...send or receive a test fax. If it is busy, wait until it passes and the printer is a two-cord connector that can also use HP's online troubleshooting wizard. The printer displays the status of the test on calling for information on the display and prints a report. 4. If the test... right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. Make sure the cartridges are installed and that full-size paper is loaded in the report are still having problems faxing, verify that the printer is not busy completing another task, such as receiving a fax or ...
User Guide
Page 141
... print the following steps to turn on calling for a screen, touch control panel. For more about contacting HP support, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Printhead alignment fails ● If the alignment process fails, make sure you correct many common printer...
... print the following steps to turn on calling for a screen, touch control panel. For more about contacting HP support, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Printhead alignment fails ● If the alignment process fails, make sure you correct many common printer...
User Guide
Page 142
...control panel, touch or swipe down the tab at the bottom section of the report. Select a printer report to view current printer information and cartridge status. Printer status report Use the printer status report to print. If you select a channel for the printer and a list of tests are...). Wireless test report When you need to call HP, it is often useful to print this page before calling. Web access test report Print the web access report to check various conditions of your printer. Print quality report Print quality problems can print a network configuration page to fix it...
...control panel, touch or swipe down the tab at the bottom section of the report. Select a printer report to view current printer information and cartridge status. Printer status report Use the printer status report to print. If you select a channel for the printer and a list of tests are...). Wireless test report When you need to call HP, it is often useful to print this page before calling. Web access test report Print the web access report to check various conditions of your printer. Print quality report Print quality problems can print a network configuration page to fix it...
User Guide
Page 145
...Clean the document feeder If the document feeder picks up multiple pages or if it does not pick up plain paper, you might have a problem with the printhead. NOTE: If the residue does not come off by pressing the power cord from the document feeder tray. 2. Remove ...all originals from the electrical socket. 1. Maintain the printhead and cartridges If you are experiencing problems with printing, you can clean the rollers and separator pad. ENWW Maintain the printer 135 Close the cover of the document feeder....
...Clean the document feeder If the document feeder picks up multiple pages or if it does not pick up plain paper, you might have a problem with the printhead. NOTE: If the residue does not come off by pressing the power cord from the document feeder tray. 2. Remove ...all originals from the electrical socket. 1. Maintain the printhead and cartridges If you are experiencing problems with printing, you can clean the rollers and separator pad. ENWW Maintain the printer 135 Close the cover of the document feeder....
User Guide
Page 146
... aligns the printhead during the initial setup. From the printer control panel, touch or swipe down the tab at the top of the cartridges. ● Clean the printhead if your printouts. Each stage lasts about two minutes, uses one sheet of paper, and uses an ...the screen to the original factory settings 1. For more information, see Open the HP printer software (Windows) or Open the embedded web server. Performing the aligning and cleaning procedures unnecessarily can cause print quality problems. To clean or align the printhead 1. Some noise might be generated in the...
... aligns the printhead during the initial setup. From the printer control panel, touch or swipe down the tab at the top of the cartridges. ● Clean the printhead if your printouts. Each stage lasts about two minutes, uses one sheet of paper, and uses an ...the screen to the original factory settings 1. For more information, see Open the HP printer software (Windows) or Open the embedded web server. Performing the aligning and cleaning procedures unnecessarily can cause print quality problems. To clean or align the printhead 1. Some noise might be generated in the...
User Guide
Page 148
... taking just a few quick minutes to register, you need help from an HP technical support representative to solve a problem, visit the Contact Support website. Drivers & downloads: Download software drivers and updates, as well as HP OfficeJet Pro 8710) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of...
... taking just a few quick minutes to register, you need help from an HP technical support representative to solve a problem, visit the Contact Support website. Drivers & downloads: Download software drivers and updates, as well as HP OfficeJet Pro 8710) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of...
User Guide
Page 167
...set up 57 both sides, print on 35 broadcast faxing send 53 buttons, control panel 7 C carriage clear carriage jams 112 cartridge access door, locating 6 Cartridges 6 cartridges 96 check ink levels 94 locating 6 replace 94 tips 93 clean document feeder 135 exterior 134 printhead 135, 136 scanner glass 133... setup with parallel phone systems 72 align printhead 135 answer ring pattern change 62 parallel phone systems 73 document feeder clean 135 feeding problems, troubleshoot 135 load originals 27 double-sided printing 35 DSL, fax setup with fax and modem 83 automatic fax reduction 56 B backup...
...set up 57 both sides, print on 35 broadcast faxing send 53 buttons, control panel 7 C carriage clear carriage jams 112 cartridge access door, locating 6 Cartridges 6 cartridges 96 check ink levels 94 locating 6 replace 94 tips 93 clean document feeder 135 exterior 134 printhead 135, 136 scanner glass 133... setup with parallel phone systems 72 align printhead 135 answer ring pattern change 62 parallel phone systems 73 document feeder clean 135 feeding problems, troubleshoot 135 load originals 27 double-sided printing 35 DSL, fax setup with fax and modem 83 automatic fax reduction 56 B backup...
User Guide
Page 169
P paper clear jams 108 HP, order 18 load tray 18 selecting 18 skewed pages 113 specifications 140 troubleshoot feeding 113 paper-feed problems, troubleshoot 113 parallel phone systems answering machine setup 82 countries/regions with 69 distinctive ringing setup 73 DSL setup 72 ISDN setup ...numbers 57 forwarding 56 manually 54 rings to answer 62 troubleshoot 126, 127 recycle ink cartridges 151 redial options, setting 63 reduce fax 56 regulatory information 141, 147 regulatory model number 142 replace cartridges 94 reports confirmation, fax 66 diagnostic 132 error, fax 67 fax test failed 122 web...
P paper clear jams 108 HP, order 18 load tray 18 selecting 18 skewed pages 113 specifications 140 troubleshoot feeding 113 paper-feed problems, troubleshoot 113 parallel phone systems answering machine setup 82 countries/regions with 69 distinctive ringing setup 73 DSL setup 72 ISDN setup ...numbers 57 forwarding 56 manually 54 rings to answer 62 troubleshoot 126, 127 recycle ink cartridges 151 redial options, setting 63 reduce fax 56 regulatory information 141, 147 regulatory model number 142 replace cartridges 94 reports confirmation, fax 66 diagnostic 132 error, fax 67 fax test failed 122 web...