HP Insight Diagnostics Online Edition Featuring Survey Utility and IML Viewer
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... the service process and resolve problems quickly, it is the configuration of the system. Insight Diagnostics Online Edition delivers this capability by HP. Executive Summary Introduction In today's business environment, server availability has become key to the success... is a service tool that depend on the uninterrupted operation of Insight Diagnostics Online Edition represents an enhancement to use Insight Diagnostics Online Edition. Operation-There is a component of the ProLiant Essentials suite of a business. Automatic configuration audit trail-Automatically maintains ...
... the service process and resolve problems quickly, it is the configuration of the system. Insight Diagnostics Online Edition delivers this capability by HP. Executive Summary Introduction In today's business environment, server availability has become key to the success... is a service tool that depend on the uninterrupted operation of Insight Diagnostics Online Edition represents an enhancement to use Insight Diagnostics Online Edition. Operation-There is a component of the ProLiant Essentials suite of a business. Automatic configuration audit trail-Automatically maintains ...
HP Insight Diagnostics Online Edition Featuring Survey Utility and IML Viewer
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... and selecting SmartStart at http://www.hp.com/servers/supportmatrices. Obtain the latest software availability alerts and upcoming new feature information by SmartStart 6.x and later: ProLiant RBSU-based servers (most G2 models of ProLiant ML/DL 300, 500, 700 and...6 NOTE: Navigator requires the JDK 1.1 patch The browser must have the following URL http://www.hp.com/go /support. Specifications HP Insight Diagnostics Online Edition Specifications Supported platforms ProLiant platforms that are supported by subscribing to a device A supported Web browser Accessibility • Windows...
... and selecting SmartStart at http://www.hp.com/servers/supportmatrices. Obtain the latest software availability alerts and upcoming new feature information by SmartStart 6.x and later: ProLiant RBSU-based servers (most G2 models of ProLiant ML/DL 300, 500, 700 and...6 NOTE: Navigator requires the JDK 1.1 patch The browser must have the following URL http://www.hp.com/go /support. Specifications HP Insight Diagnostics Online Edition Specifications Supported platforms ProLiant platforms that are supported by subscribing to a device A supported Web browser Accessibility • Windows...
Implementing Microsoft Windows Server 2008 on HP ProLiant servers
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...: www.hp.com/go/ws2008 or the FTP site at either of Windows Server is not supported with Windows Server 2008 major milestones. NIC Teaming driver The PSP does contain the NIC Teaming driver including: • RSS Teaming • TOE Configuration • Broadcom Multi-function Diagnostics • .../servers/supportsoftware/ZIP/psp-8.00.w2k8.x64.exe. - Upgrade policies • The minimum upgradeable version of the following: - Installing the ProLiant Support Pack Getting PSP updates • PSP updates are no supported upgrade paths for Windows Server 2008 for major milestone dates.
...: www.hp.com/go/ws2008 or the FTP site at either of Windows Server is not supported with Windows Server 2008 major milestones. NIC Teaming driver The PSP does contain the NIC Teaming driver including: • RSS Teaming • TOE Configuration • Broadcom Multi-function Diagnostics • .../servers/supportsoftware/ZIP/psp-8.00.w2k8.x64.exe. - Upgrade policies • The minimum upgradeable version of the following: - Installing the ProLiant Support Pack Getting PSP updates • PSP updates are no supported upgrade paths for Windows Server 2008 for major milestone dates.
Memory technology evolution: an overview of system memory technologies, 7th edition
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... option kits precisely match the capabilities and requirements of the ProLiant server for ProLiant servers. Third, using HP-certified memory modules in ProLiant servers There are optimized for servers because it adds to the price of DIMMs. HP uses proprietary diagnostic tools and specialized server memory diagnostic tests that go beyond error correction to memory technology development...
... option kits precisely match the capabilities and requirements of the ProLiant server for ProLiant servers. Third, using HP-certified memory modules in ProLiant servers There are optimized for servers because it adds to the price of DIMMs. HP uses proprietary diagnostic tools and specialized server memory diagnostic tests that go beyond error correction to memory technology development...
Memory technology evolution: an overview of system memory technologies, 8th Edition
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... of performance enhancements against the laws of physics and compatibility with the most important reasons. Importance of using HP-certified memory modules in ProLiant servers Customers should not be designed to accommodate the extremely stringent timing of Rambus, and this increases product ...technologies in ProLiant servers. In the highly competitive memory market, some third-party memory resellers forego the level of qualification and testing needed for servers because it adds to the price of DIMMs. HP uses proprietary diagnostic tools and specialized server memory diagnostic tests ...
... of performance enhancements against the laws of physics and compatibility with the most important reasons. Importance of using HP-certified memory modules in ProLiant servers Customers should not be designed to accommodate the extremely stringent timing of Rambus, and this increases product ...technologies in ProLiant servers. In the highly competitive memory market, some third-party memory resellers forego the level of qualification and testing needed for servers because it adds to the price of DIMMs. HP uses proprietary diagnostic tools and specialized server memory diagnostic tests ...
Performing an HP ProLiant server NMI crash dump
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... halt. A dump switch and the associated support in their root cause failure analysis. Abstract This document provides a description of the HP ProLiant server implementation of the NMI Crash Dump jumper pins or switch. Both user-initiated and automatic crash dump support is an essential part.... A user initiates an NMI event by shorting the jumper pins, by forcing the operating system to do a hard reset-(i.e. This is a diagnostic mechanism. WARNING: Using the NMI Crash Dump jumper pins or switch on a functioning system (using any information that would support an analysis of...
... halt. A dump switch and the associated support in their root cause failure analysis. Abstract This document provides a description of the HP ProLiant server implementation of the NMI Crash Dump jumper pins or switch. Both user-initiated and automatic crash dump support is an essential part.... A user initiates an NMI event by shorting the jumper pins, by forcing the operating system to do a hard reset-(i.e. This is a diagnostic mechanism. WARNING: Using the NMI Crash Dump jumper pins or switch on a functioning system (using any information that would support an analysis of...
Performing an HP ProLiant server NMI crash dump
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The lights-out based virtual NMI button allows users to trigger an NMI without requiring physical access to the Diagnostics or Server and iLO Diagnostics screen. 3. To generate an NMI using iLO. Figure 1. Navigate to the server chassis or knowing the precise location of the target using an account with ... processor of the NMI control for the host. The same conditions and restrictions apply when using iLO: 1. Generate NMI button screenshot 6 Through Integrated Lights-Out ProLiant servers with the Virtual Power & Reset privilege. 2.
The lights-out based virtual NMI button allows users to trigger an NMI without requiring physical access to the Diagnostics or Server and iLO Diagnostics screen. 3. To generate an NMI using iLO. Figure 1. Navigate to the server chassis or knowing the precise location of the target using an account with ... processor of the NMI control for the host. The same conditions and restrictions apply when using iLO: 1. Generate NMI button screenshot 6 Through Integrated Lights-Out ProLiant servers with the Virtual Power & Reset privilege. 2.
System Memory Troubleshooting Best Practices for HP ProLiant Servers
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...DIMM? • Troubleshooting using HP Insight Diagnostics Online Edition • Troubleshooting using them each time a memory issue is to assist HP customers in troubleshooting system memory ...problems by successfully isolating the specific DIMMs causing the problem. This helps to establish this. In addition, accurate problem diagnosis prevents customers from HP to be replaced. System Memory Troubleshooting Best Practices for HP ProLiant...
...DIMM? • Troubleshooting using HP Insight Diagnostics Online Edition • Troubleshooting using them each time a memory issue is to assist HP customers in troubleshooting system memory ...problems by successfully isolating the specific DIMMs causing the problem. This helps to establish this. In addition, accurate problem diagnosis prevents customers from HP to be replaced. System Memory Troubleshooting Best Practices for HP ProLiant...
System Memory Troubleshooting Best Practices for HP ProLiant Servers
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..." can be analyzed by choosing "Launch server diagnostics." Troubleshooting Using HP Insight Diagnostics Offline Edition Insight Diagnostics Offline edition is available in HP SmartStart by IT administrators to diagnose system and ...hp.com/products/servers/management/hpid/index.html Troubleshooting Using HP Insight Diagnostics Online Edition HP Insight Diagnostics Online edition is available in offline and online editions. The Insight Diagnostics Online edition performs various non-intrusive in-depth system and component diagnoses while the operating system is available in HP ProLiant...
..." can be analyzed by choosing "Launch server diagnostics." Troubleshooting Using HP Insight Diagnostics Offline Edition Insight Diagnostics Offline edition is available in HP SmartStart by IT administrators to diagnose system and ...hp.com/products/servers/management/hpid/index.html Troubleshooting Using HP Insight Diagnostics Online Edition HP Insight Diagnostics Online edition is available in offline and online editions. The Insight Diagnostics Online edition performs various non-intrusive in-depth system and component diagnoses while the operating system is available in HP ProLiant...
HP ProLiant Servers Troubleshooting Guide
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...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the server for diagnosis ... drive LED combinations 19 SAS and SATA hard drive LED combinations 19 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 20 Diagnostic flowcharts ...22 Troubleshooting flowcharts ...22 Troubleshooting flowchart reference websites 22 Start diagnosis flowchart ...24 General...
...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the server for diagnosis ... drive LED combinations 19 SAS and SATA hard drive LED combinations 19 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 20 Diagnostic flowcharts ...22 Troubleshooting flowcharts ...22 Troubleshooting flowchart reference websites 22 Start diagnosis flowchart ...24 General...
HP ProLiant Servers Troubleshooting Guide
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... and Patch Management Pack 71 HP Insight Server Migration software for ProLiant 72 HP ProLiant Essentials Performance Management Pack 72 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition ...73 System Management homepage...73 Redundant ROM support ...73 USB support...74 Clustering software ...74 Diagnostic tools ...74 HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management...
... and Patch Management Pack 71 HP Insight Server Migration software for ProLiant 72 HP ProLiant Essentials Performance Management Pack 72 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition ...73 System Management homepage...73 Redundant ROM support ...73 USB support...74 Clustering software ...74 Diagnostic tools ...74 HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management...
HP ProLiant Servers Troubleshooting Guide
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... • Added new sections to Software tools and solutions (on page 64) : o Diagnostics tasks (on page 67) o HP Insight Server Migration software for ProLiant (on page 72) o Array diagnostic software (on page 76) o HP Insight Remote Support software (on page 76) • Added new content to... HP Resources for Troubleshooting (on page 85): o HP Guided Troubleshooting website (on page 85) o DDR3 memory...
... • Added new sections to Software tools and solutions (on page 64) : o Diagnostics tasks (on page 67) o HP Insight Server Migration software for ProLiant (on page 72) o Array diagnostic software (on page 76) o HP Insight Remote Support software (on page 76) • Added new content to... HP Resources for Troubleshooting (on page 85): o HP Guided Troubleshooting website (on page 85) o DDR3 memory...
HP ProLiant Servers Troubleshooting Guide
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...79): o Added new technology o Expanded existing information o Added new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added three new c-Class server blade flowcharts: o c-Class server blade power-on ... blade fault indications flowchart (on page 35) • Added new processor error codes: o Windows® Event Log processor error codes (on page 167) o Insight Diagnostics processor error codes (on page 168) Introduction 10
...79): o Added new technology o Expanded existing information o Added new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added three new c-Class server blade flowcharts: o c-Class server blade power-on ... blade fault indications flowchart (on page 35) • Added new processor error codes: o Windows® Event Log processor error codes (on page 167) o Insight Diagnostics processor error codes (on page 168) Introduction 10
HP ProLiant Servers Troubleshooting Guide
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...messages (on page 90) and POST error messages and beep codes (on page 114) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI ...hard drive LED combinations (on page 19) • Updated diagnostic flowcharts (on page 22) • Added operating system problems (on page 58) • Added Port 85 codes and iLO messages (on page 163)...
...messages (on page 90) and POST error messages and beep codes (on page 114) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI ...hard drive LED combinations (on page 19) • Updated diagnostic flowcharts (on page 22) • Added operating system problems (on page 58) • Added Port 85 codes and iLO messages (on page 163)...
HP ProLiant Servers Troubleshooting Guide
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... and solutions (on page 64) Use this section as a reference for software tools and utilities. • HP resources for common problems. • Diagnostic flowcharts (on page 85) When additional information becomes necessary, use this guide and to use the following descriptions:... • Common problem resolution (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server...
... and solutions (on page 64) Use this section as a reference for software tools and utilities. • HP resources for common problems. • Diagnostic flowcharts (on page 85) When additional information becomes necessary, use this guide and to use the following descriptions:... • Common problem resolution (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server...
HP ProLiant Servers Troubleshooting Guide
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... locate software, firmware, and drivers. 2. If the other flowcharts. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant and tc series servers. The available flowcharts include: •...
... locate software, firmware, and drivers. 2. If the other flowcharts. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant and tc series servers. The available flowcharts include: •...
HP ProLiant Servers Troubleshooting Guide
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...assists the deployment process by performing a wide range of configuration activities, including: • Configuring hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 70) SmartStart is a collection of the manual steps in the server configuration process. The SmartStart Scripting ... server deployments. With systems that describes how to apply these new tools to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html). Software tools and solutions Configuration tools SmartStart...
...assists the deployment process by performing a wide range of configuration activities, including: • Configuring hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 70) SmartStart is a collection of the manual steps in the server configuration process. The SmartStart Scripting ... server deployments. With systems that describes how to apply these new tools to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html). Software tools and solutions Configuration tools SmartStart...
HP ProLiant Servers Troubleshooting Guide
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... Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). To change any default settings in the auto-configuration process (such as spare, and automatic failover to launch ROM-based Diagnostics or Inspect) by pressing the F10 key. •.... For more information about BIOS Serial Console, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring AMP modes Not all ProLiant servers support all AMP modes. BIOS Serial Console BIOS Serial...
... Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). To change any default settings in the auto-configuration process (such as spare, and automatic failover to launch ROM-based Diagnostics or Inspect) by pressing the F10 key. •.... For more information about BIOS Serial Console, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring AMP modes Not all ProLiant servers support all AMP modes. BIOS Serial Console BIOS Serial...
HP ProLiant Servers Troubleshooting Guide
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... high-volume server deployments. Software tools and solutions 68 ACU Diagnostics never collects information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp). The intuitive graphical user interface of logical ...user guide. Select the System Options menu. 3. HP ProLiant Essentials Rapid Deployment Pack The RDP software is loaded into the system during the manufacturing process and should NOT be used by qualified service personnel. WARNING! The diagnostic report does not collect or include the following:...
... high-volume server deployments. Software tools and solutions 68 ACU Diagnostics never collects information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp). The intuitive graphical user interface of logical ...user guide. Select the System Options menu. 3. HP ProLiant Essentials Rapid Deployment Pack The RDP software is loaded into the system during the manufacturing process and should NOT be used by qualified service personnel. WARNING! The diagnostic report does not collect or include the following:...
HP ProLiant Servers Troubleshooting Guide
Page 75
... the previous information and overwrites the survey data files to diagnose Smart Array SCSI hard drives. HP Insight Diagnostics survey functionality HP Insight Diagnostics (on page 74) provides survey functionality that may not be installed through the HP PSP ("ProLiant Support Packs" on page 74) Software tools and solutions 75 To download the latest version, see...
... the previous information and overwrites the survey data files to diagnose Smart Array SCSI hard drives. HP Insight Diagnostics survey functionality HP Insight Diagnostics (on page 74) provides survey functionality that may not be installed through the HP PSP ("ProLiant Support Packs" on page 74) Software tools and solutions 75 To download the latest version, see...