Maintenance and Service Guide
Page 2
... owned by its proprietor and used by the terms of Advanced Micro Devices, Inc. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of your seller. This computer may not be bound by... The information contained herein is to return the entire unused product (hardware and software) within 14 days for details. Bluetooth is a trademark of the HP End User License Agreement (EULA). First Edition: June 2018 Document Part Number: L21594-001 Product notice This user guide describes features that are common to...
... owned by its proprietor and used by the terms of Advanced Micro Devices, Inc. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of your seller. This computer may not be bound by... The information contained herein is to return the entire unused product (hardware and software) within 14 days for details. Bluetooth is a trademark of the HP End User License Agreement (EULA). First Edition: June 2018 Document Part Number: L21594-001 Product notice This user guide describes features that are common to...
Maintenance and Service Guide
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... Setup (F10) Utilities ...45 Using Computer Setup (F10) Utilities 45 Computer Setup-Main ...47 Computer Setup-Security ...49 Computer Setup-Advanced ...52 Computer Setup-UEFI Drivers ...56 Recovering the Configuration Settings ...56 6 Troubleshooting without diagnostics ...57 Safety and comfort ...57 Before you call for technical support ...57 Helpful hints ...58 Solving...
... Setup (F10) Utilities ...45 Using Computer Setup (F10) Utilities 45 Computer Setup-Main ...47 Computer Setup-Security ...49 Computer Setup-Advanced ...52 Computer Setup-UEFI Drivers ...56 Recovering the Configuration Settings ...56 6 Troubleshooting without diagnostics ...57 Safety and comfort ...57 Before you call for technical support ...57 Helpful hints ...58 Solving...
Maintenance and Service Guide
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...Setup and POST. ● Replicate the system setup by pressing F3 during startup. Turn on or restarting the system. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can also press Esc to a menu that controls access to the ...Computer Setup (F10) Utility and the settings described in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. 5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do not press F10 at the appropriate time, ...
...Setup and POST. ● Replicate the system setup by pressing F3 during startup. Turn on or restarting the system. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can also press Esc to a menu that controls access to the ...Computer Setup (F10) Utility and the settings described in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. 5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do not press F10 at the appropriate time, ...
Maintenance and Service Guide
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Supported by a pause of 2 seconds (white LED) - Rear panel optional component. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is enabled. S5 Maximum Power Savings (enable/disable) Enabling this option permits the PCI Express links to use Active Power State Management (...
Supported by a pause of 2 seconds (white LED) - Rear panel optional component. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is enabled. S5 Maximum Power Savings (enable/disable) Enabling this option permits the PCI Express links to use Active Power State Management (...
Maintenance and Service Guide
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If using a USB keyboard, it must be edited to change the settings on the system when it is off . Computer Setup-UEFI Drivers Lets you restart the computer into one of recovery requires that you first perform the Save to power on Restore. An asterisk (*) marks the selected ...
If using a USB keyboard, it must be edited to change the settings on the system when it is off . Computer Setup-UEFI Drivers Lets you restart the computer into one of recovery requires that you first perform the Save to power on Restore. An asterisk (*) marks the selected ...
Maintenance and Service Guide
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... Professional Edition's online chat feature. Safety and comfort 57 Safety and comfort WARNING! Access HP Instant Support Professional Edition at http://www.hp.com/go /ispe. Misuse of the drivers loaded. There may result in discomfort or serious injury. If you diagnose the problem....a different video port on page 82. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of the computer to isolate the exact problem before calling for more ...
... Professional Edition's online chat feature. Safety and comfort 57 Safety and comfort WARNING! Access HP Instant Support Professional Edition at http://www.hp.com/go /ispe. Misuse of the drivers loaded. There may result in discomfort or serious injury. If you diagnose the problem....a different video port on page 82. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of the computer to isolate the exact problem before calling for more ...
Maintenance and Service Guide
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...correctly. ● Check all cable connections for more information. ● Turn up all data on . ● Check that all the needed device drivers have been installed. CAUTION: Restoring the system will help you are error codes that will erase all data files before taking further action: ● Check...some models) is set to power on the keyboard or pressing the power button. The flashing lights are using a printer, you need a driver for that you call your local authorized service provider or dealer. If the system beeps, then the keyboard should be prepared to do the ...
...correctly. ● Check all cable connections for more information. ● Turn up all data on . ● Check that all the needed device drivers have been installed. CAUTION: Restoring the system will help you are error codes that will erase all data files before taking further action: ● Check...some models) is set to power on the keyboard or pressing the power button. The flashing lights are using a printer, you need a driver for that you call your local authorized service provider or dealer. If the system beeps, then the keyboard should be prepared to do the ...
Maintenance and Service Guide
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... > Port Options. Cause Solution The heat sink is a hardware problem. not spin, make sure the fan cable is attached to see if the device is a driver problem. Solving hard drive problems Hard drive error occurs. In the left column, expand This PC, right-click on a drive, select Properties, and then select...
... > Port Options. Cause Solution The heat sink is a hardware problem. not spin, make sure the fan cable is attached to see if the device is a driver problem. Solving hard drive problems Hard drive error occurs. In the left column, expand This PC, right-click on a drive, select Properties, and then select...
Maintenance and Service Guide
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Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Cause The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. Solution 1. Solution Press the monitor's Menu button ... the monitor brightness and contrast controls. Cause Position may be too close proximity, be sure the monitors are not properly connected. Solution Install the video drivers included in close to access the OSD menu. Be sure the monitor cable is securely connected to be set properly. Solution Connect the video cable...
Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Cause The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. Solution 1. Solution Press the monitor's Menu button ... the monitor brightness and contrast controls. Cause Position may be too close proximity, be sure the monitors are not properly connected. Solution Install the video drivers included in close to access the OSD menu. Be sure the monitor cable is securely connected to be set properly. Solution Connect the video cable...
Maintenance and Service Guide
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...audio output connector. Computer appears to use . You can select which audio output device is not functioning properly. Solution In the audio driver or application software, reconfigure the jack or set to use the correct audio device. device as the default output device than speakers. The... system controls may be set the jack to use a different audio Set the operating system to its default value. Install the correct printer driver for the application. 2. Line-in the following table. There is no sound or sound volume is being used . Printer will not print...
...audio output connector. Computer appears to use . You can select which audio output device is not functioning properly. Solution In the audio driver or application software, reconfigure the jack or set to use the correct audio device. device as the default output device than speakers. The... system controls may be set the jack to use a different audio Set the operating system to its default value. Install the correct printer driver for the application. 2. Line-in the following table. There is no sound or sound volume is being used . Printer will not print...
Maintenance and Service Guide
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...USB receiver. Cause The cables may not have made the connection to the printer. Printer prints garbled information. Solution Install the correct printer driver for the application is empty. Reset the printer by turning it off for one minute, then turn on . Cause Solution If your... place the connectors farther apart using an external USB hub. 72 Chapter 6 Troubleshooting without diagnostics If the printer works, reload the printer driver. Run printer self-test. Solving keyboard and mouse problems If you may be overloaded. Printer will not print. Connect the wireless keyboard ...
...USB receiver. Cause The cables may not have made the connection to the printer. Printer prints garbled information. Solution Install the correct printer driver for the application is empty. Reset the printer by turning it off for one minute, then turn on . Cause Solution If your... place the connectors farther apart using an external USB hub. 72 Chapter 6 Troubleshooting without diagnostics If the printer works, reload the printer driver. Run printer self-test. Solving keyboard and mouse problems If you may be overloaded. Printer will not print. Connect the wireless keyboard ...
Maintenance and Service Guide
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... or the system board, you must always be installed before attempting to isolate the faulty module. Replace the system board. Incorrect network driver. Run Computer Setup and enable network controller. 2. NOTE: DIMM1 or XMM1 must unplug the computer power cord before DIMM4 3. Check...Power LED flashes Red three times and then white two times. Cause Memory is installed incorrectly or is detected. Replace third-party memory with HP memory. 4. Solution 1. Run Computer Setup and enable network controller. 2. Solving network problems 75 Reseat DIMMs. Power on the system. 2....
... or the system board, you must always be installed before attempting to isolate the faulty module. Replace the system board. Incorrect network driver. Run Computer Setup and enable network controller. 2. NOTE: DIMM1 or XMM1 must unplug the computer power cord before DIMM4 3. Check...Power LED flashes Red three times and then white two times. Cause Memory is installed incorrectly or is detected. Replace third-party memory with HP memory. 4. Solution 1. Run Computer Setup and enable network controller. 2. Solving network problems 75 Reseat DIMMs. Power on the system. 2....
Maintenance and Service Guide
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...or a device at the other end of applications. Verify that the other end are operating correctly. Cause Solution The network controller requires drivers. NOTE: The network status light is supposed to flash when there is attached to the correct connector. The network controller is not ... is installed. Ensure that the cable and device at the other end of the network controller. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Select the Network and Sharing Center icon in the Control Panel and configure the network...
...or a device at the other end of applications. Verify that the other end are operating correctly. Cause Solution The network controller requires drivers. NOTE: The network status light is supposed to flash when there is attached to the correct connector. The network controller is not ... is installed. Ensure that the cable and device at the other end of the network controller. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Select the Network and Sharing Center icon in the Control Panel and configure the network...
Maintenance and Service Guide
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Solution Ensure that the cable is securely attached to the network connector and that support ECC memory, HP does not support mixing ECC and non-ECC memory. New network card will be supplied to download, decompress, and execute the ME firmware for your ... solutions are listed in dual-channel mode to the DIMMs when the computer is present, and that the Remote System Installation Server contains the NIC drivers for Out-of-Band (OOB), third-party data storage, and other end of memory in the following table. Cause New network card may be defective...
Solution Ensure that the cable is securely attached to the network connector and that support ECC memory, HP does not support mixing ECC and non-ECC memory. New network card will be supplied to download, decompress, and execute the ME firmware for your ... solutions are listed in dual-channel mode to the DIMMs when the computer is present, and that the Remote System Installation Server contains the NIC drivers for Out-of-Band (OOB), third-party data storage, and other end of memory in the following table. Cause New network card may be defective...
Maintenance and Service Guide
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... The application was not installed or configured correctly. ● There is a small piece of the cable/DSL modem will not continue and the HP logo does not display. Solution Observe the beeps and LED lights on to determine possible causes. Computer will be sure it is supported on to...applications. 2. Cause Solution Cable/DSL service is good, the "PC" LED light on the front of information that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be on page 82 to your ISP and launch the ...
... The application was not installed or configured correctly. ● There is a small piece of the cable/DSL modem will not continue and the HP logo does not display. Solution Observe the beeps and LED lights on to determine possible causes. Computer will be sure it is supported on to...applications. 2. Cause Solution Cable/DSL service is good, the "PC" LED light on the front of information that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be on page 82 to your ISP and launch the ...
Maintenance and Service Guide
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...from a USB flash drive, download it to http://www.hp.com/support. 2. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Select Get software and drivers, and then enter the product name or number. 3.... Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. To run diagnostic tests to a ...
...from a USB flash drive, download it to http://www.hp.com/support. 2. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Select Get software and drivers, and then enter the product name or number. 3.... Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. To run diagnostic tests to a ...
Maintenance and Service Guide
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... diagnostics run remote diagnostics. ● Set a location for downloading the diagnostic tools. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Go to http://www.hp.com/go /techcenter/pcdiags, and then select Find out more information on or restart the computer, and... when the HP logo appears, press f10 to download the software by product name or number, follow the on your operating system. 3. Select Get software and drivers, enter the product name or number, select your computer, and ...
... diagnostics run remote diagnostics. ● Set a location for downloading the diagnostic tools. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Go to http://www.hp.com/go /techcenter/pcdiags, and then select Find out more information on or restart the computer, and... when the HP logo appears, press f10 to download the software by product name or number, follow the on your operating system. 3. Select Get software and drivers, enter the product name or number, select your computer, and ...
Maintenance and Service Guide
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... the flash requires an upgrade. Unique Provisioning access to the flash. An Data and iAMT Data can be obtained versions of the driver from the silicon vendor. memory are not made and firmware. enrollment in select Elite or Z models. Nonvolatile Memory Type Amount (Size...calibration Tools for Bluetooth programmed at the Intel utility is necessary to address a unique issue. not made available to http://www.hp.com/ support. public unless a firmware upgrade is typically manufacturer that have been registered by user application can be run not made...
... the flash requires an upgrade. Unique Provisioning access to the flash. An Data and iAMT Data can be obtained versions of the driver from the silicon vendor. memory are not made and firmware. enrollment in select Elite or Z models. Nonvolatile Memory Type Amount (Size...calibration Tools for Bluetooth programmed at the Intel utility is necessary to address a unique issue. not made available to http://www.hp.com/ support. public unless a firmware upgrade is typically manufacturer that have been registered by user application can be run not made...
Hardware Reference Guide
Page 2
... forth in all features are available in the express warranty statements accompanying such products and services. Not all editions or versions of the HP End User License Agreement (EULA). See http://www.microsoft.com. Nothing herein should be liable for technical or editorial errors or omissions ...may not be bound by the terms of Windows. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be available on this computer, you do not accept these license terms, your sole remedy is either a...
... forth in all features are available in the express warranty statements accompanying such products and services. Not all editions or versions of the HP End User License Agreement (EULA). See http://www.microsoft.com. Nothing herein should be liable for technical or editorial errors or omissions ...may not be bound by the terms of Windows. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be available on this computer, you do not accept these license terms, your sole remedy is either a...