Getting Started Guide
Page 3
...books are displayed in English. Select the folder for your product model number and serial number at: http://www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can be checked at: http://www.hp.com/go/lookuptool/ ENWW iii Select the guide you wish to Check Warranty and... Support Entitlement Your warranty is available on the hard drive (some models). Accessing User Guides (Linux systems) Locate the desktop icon labeled HP User Manuals and double-click. How to access. If the Regional Settings...
...books are displayed in English. Select the folder for your product model number and serial number at: http://www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can be checked at: http://www.hp.com/go/lookuptool/ ENWW iii Select the guide you wish to Check Warranty and... Support Entitlement Your warranty is available on the hard drive (some models). Accessing User Guides (Linux systems) Locate the desktop icon labeled HP User Manuals and double-click. How to access. If the Regional Settings...
Getting Started Guide
Page 5
... Vision Diagnostics (Windows systems 3 Downloading the Latest Version of Vision Diagnostics 4 Turning Off the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System Restore ...8 System Recovery ...8 System Recovery Options 9 System Recovery...
... Vision Diagnostics (Windows systems 3 Downloading the Latest Version of Vision Diagnostics 4 Turning Off the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System Restore ...8 System Recovery ...8 System Recovery Options 9 System Recovery...
Getting Started Guide
Page 8
... file can select or change display settings. It is recommended that ask you can be directed to install a program from http://www.hp.com/support. Obtain the latest support software, including support software for updates and install critical updates and service packs. Customizing the Monitor Display (Windows systems) If you wish, you to the...
... file can select or change display settings. It is recommended that ask you can be directed to install a program from http://www.hp.com/support. Obtain the latest support software, including support software for updates and install critical updates and service packs. Customizing the Monitor Display (Windows systems) If you wish, you to the...
Getting Started Guide
Page 9
... including diagnostic test options and test results. Use Vision Diagnostics to perform diagnostic activities on your region see http://www.hp.com/support/contactHP. created and the software installed in each screen of the computer. software to determine if all system software, applications... hardware issues. Accessing Vision Diagnostics (Windows systems) To access Vision Diagnostics, you can order a recovery disk set from the HP support center. The software and image file names are recognized by Vision Diagnostics. installation software for your PC Protecting the Software To...
... including diagnostic test options and test results. Use Vision Diagnostics to perform diagnostic activities on your region see http://www.hp.com/support/contactHP. created and the software installed in each screen of the computer. software to determine if all system software, applications... hardware issues. Accessing Vision Diagnostics (Windows systems) To access Vision Diagnostics, you can order a recovery disk set from the HP support center. The software and image file names are recognized by Vision Diagnostics. installation software for your PC Protecting the Software To...
Getting Started Guide
Page 10
..., go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to http://www.hp.com. 2. While the computer is run as a stand-alone application, outside of Vision Diagnostics 1. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is on, insert the CD into... Vision Diagnostics. Click the Support & Drivers link. 3. The system will boot into an optical drive on how to the...
..., go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to http://www.hp.com. 2. While the computer is run as a stand-alone application, outside of Vision Diagnostics 1. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is on, insert the CD into... Vision Diagnostics. Click the Support & Drivers link. 3. The system will boot into an optical drive on how to the...
Getting Started Guide
Page 11
...product hardware, as well as instructions for more information. On some models only. To access the publications, select Start > All Programs > HP User Manuals. This allows you can start using the Computer Setup utility. NOTE: The Drive Protection System (DPS) Self-Test software is ... to work in Computer Setup. Refer to the Maintenance and Service Guide (English only) for four seconds. Before You Call for technical support. ● Run the diagnostics utility. later, you are available on the computer hard drive. also includes basic troubleshooting information should you...
...product hardware, as well as instructions for more information. On some models only. To access the publications, select Start > All Programs > HP User Manuals. This allows you can start using the Computer Setup utility. NOTE: The Drive Protection System (DPS) Self-Test software is ... to work in Computer Setup. Refer to the Maintenance and Service Guide (English only) for four seconds. Before You Call for technical support. ● Run the diagnostics utility. later, you are available on the computer hard drive. also includes basic troubleshooting information should you...
Getting Started Guide
Page 12
.... Or, change out the monitor with a monitor that your service call is handled properly: ● Be in resolving problems online, HP Instant Support Professional Edition provides you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer... connection. To assist you in front of your local authorized service provider or dealer. 6 Getting Started ENWW ● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer...
.... Or, change out the monitor with a monitor that your service call is handled properly: ● Be in resolving problems online, HP Instant Support Professional Edition provides you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer... connection. To assist you in front of your local authorized service provider or dealer. 6 Getting Started ENWW ● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer...
Getting Started Guide
Page 13
... turned on and the power light is always voltage applied to start the computer. ● Reconfigure your country and language, select See support and troubleshooting information, enter the model number of general suggestions before opening the computer to restart the computer. The computer will not shut...system, check to be plugged into an AC power source, there is on . ● If you need a driver for at http://www.hp.com/support. CAUTION: When the computer is connected into these ports, the monitor will be operating correctly. ● Check all cable connections for loose ...
... turned on and the power light is always voltage applied to start the computer. ● Reconfigure your country and language, select See support and troubleshooting information, enter the model number of general suggestions before opening the computer to restart the computer. The computer will not shut...system, check to be plugged into an AC power source, there is on . ● If you need a driver for at http://www.hp.com/support. CAUTION: When the computer is connected into these ports, the monitor will be operating correctly. ● Check all cable connections for loose ...
Getting Started Guide
Page 14
... Compaq computers with Microsoft Windows 7 operating systems and some recent, select computers with Windows Vista operating systems. HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, ...Guide (English only) for which you have a problem that might not be due to a previous restore point. To access HP Support Assistant, double-click the HP Support Assistant icon on the front of Microsoft Windows. NOTE: Some features might be available on systems that came on media included ...
... Compaq computers with Microsoft Windows 7 operating systems and some recent, select computers with Windows Vista operating systems. HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, ...Guide (English only) for which you have a problem that might not be due to a previous restore point. To access HP Support Assistant, double-click the HP Support Assistant icon on the front of Microsoft Windows. NOTE: Some features might be available on systems that came on media included ...
Getting Started Guide
Page 15
...Menu on systems that are shipped without a version of the hard disk drive that cannot be available on page 9. System Recovery from HP Support. Under I need help immediately, click System Recovery. 6. To create recovery media, see System Recovery from files stored on page 11....flash drive. Your computer restarts. NOTE: The recovery image uses a portion of Microsoft Windows. To purchase recovery discs, visit http://www.hp.com/support. Turn off the computer. 2. Through the hard disk drive, from the computer except the monitor, keyboard, and mouse. 3. Back...
...Menu on systems that are shipped without a version of the hard disk drive that cannot be available on page 9. System Recovery from HP Support. Under I need help immediately, click System Recovery. 6. To create recovery media, see System Recovery from files stored on page 11....flash drive. Your computer restarts. NOTE: The recovery image uses a portion of Microsoft Windows. To purchase recovery discs, visit http://www.hp.com/support. Turn off the computer. 2. Through the hard disk drive, from the computer except the monitor, keyboard, and mouse. 3. Back...
Getting Started Guide
Page 18
... change your computer name and other system settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer 12 Getting Started ENWW Label each disc as you run...
... change your computer name and other system settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer 12 Getting Started ENWW Label each disc as you run...
HP ProtectTools Getting Started
Page 8
...Disabling a JITA for a user or group 97 Advanced Settings ...98 Device Administrators group 98 eSATA Device Support ...99 Unmanaged Device Classes 99 10 Theft recovery (select models only) ...101 11 Embedded Security for HP ProtectTools (select models only 103 Setup procedures ...103 Enabling the embedded security chip in Computer Setup 103... the owner password 107 Resetting a user password 107 Migrating keys with the Migration Wizard 107 12 Localized password exceptions ...109 Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level ......... 109 viii
...Disabling a JITA for a user or group 97 Advanced Settings ...98 Device Administrators group 98 eSATA Device Support ...99 Unmanaged Device Classes 99 10 Theft recovery (select models only) ...101 11 Embedded Security for HP ProtectTools (select models only 103 Setup procedures ...103 Enabling the embedded security chip in Computer Setup 103... the owner password 107 Resetting a user password 107 Migrating keys with the Migration Wizard 107 12 Localized password exceptions ...109 Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level ......... 109 viii
HP ProtectTools Getting Started
Page 9
Password changes using keyboard layout that is also supported 110 Special key handling ...111 What to do when a password is rejected 113 13 Related documentation ...115 Glossary ...117 Index ...123 ix
Password changes using keyboard layout that is also supported 110 Special key handling ...111 What to do when a password is rejected 113 13 Related documentation ...115 Glossary ...117 Index ...123 ix
HP ProtectTools Getting Started
Page 13
... Allows administrators to disable access to devices based on a computer. ● Allows creation of the data more difficult). HP ProtectTools features 3 Computrace for HP ProtectTools (purchased separately) ● Requires separate purchase of tracking and tracing subscriptions to make recovery of a personal secure ... has been previously deleted, but is still present on the hard drive in protecting user file and folder information. ● Supports third-party applications (such as hardware and software changes. ● Remains active even if the hard drive is useful in...
... Allows administrators to disable access to devices based on a computer. ● Allows creation of the data more difficult). HP ProtectTools features 3 Computrace for HP ProtectTools (purchased separately) ● Requires separate purchase of tracking and tracing subscriptions to make recovery of a personal secure ... has been previously deleted, but is still present on the hard drive in protecting user file and folder information. ● Supports third-party applications (such as hardware and software changes. ● Remains active even if the hard drive is useful in...
HP ProtectTools Getting Started
Page 27
...access websites or use now and for Small Business allows all have quite a number of saved sites from a central location. To open HP ProtectTools Security Manager to remember and which application. Password Manager's Edit option allows you the ability to discern which sites to edit the ...credentials. To start saving web locations, user names, and passwords: 1. Password Manager also supports the launching of them - The normal user either uses the same password for network shares or mapped network drives. especially if you sign...
...access websites or use now and for Small Business allows all have quite a number of saved sites from a central location. To open HP ProtectTools Security Manager to remember and which application. Password Manager's Edit option allows you the ability to discern which sites to edit the ...credentials. To start saving web locations, user names, and passwords: 1. Password Manager also supports the launching of them - The normal user either uses the same password for network shares or mapped network drives. especially if you sign...
HP ProtectTools Getting Started
Page 36
...for a user to gain access if enrolled scenes or current lighting conditions are supported in its security algorithm. For more information, see Advanced User Settings on page 46. 4. Initializing the smart card HP ProtectTools Security Manager can occur, click the slider bar to move it can ... for authentication. The manufacturer of the smart card should provide tools to install a security certificate and management PIN that a false acceptance can support a number of characters used (such as PIN numbers may vary. NOTE: Smart card middleware must initialize the smart card before it to...
...for a user to gain access if enrolled scenes or current lighting conditions are supported in its security algorithm. For more information, see Advanced User Settings on page 46. 4. Initializing the smart card HP ProtectTools Security Manager can occur, click the slider bar to move it can ... for authentication. The manufacturer of the smart card should provide tools to install a security certificate and management PIN that a false acceptance can support a number of characters used (such as PIN numbers may vary. NOTE: Smart card middleware must initialize the smart card before it to...
HP ProtectTools Getting Started
Page 38
...initialized again, unless initialization with the smart card. ◦ Erase HP ProtectTools data only-Erases only the HP ProtectTools certificate created during initialization of contactless cards are supported by your 28 Chapter 4 HP ProtectTools Security Manager Administrative Console Proximity card A proximity card is ...installed, and if a proximity card has been selected as an authentication credential, you can use your smart card are not supported by HP ProtectTools: ● Contactless HID iCLASS memory cards ● Contactless MiFare Classic 1k, 4k, and mini memory cards ▲...
...initialized again, unless initialization with the smart card. ◦ Erase HP ProtectTools data only-Erases only the HP ProtectTools certificate created during initialization of contactless cards are supported by your 28 Chapter 4 HP ProtectTools Security Manager Administrative Console Proximity card A proximity card is ...installed, and if a proximity card has been selected as an authentication credential, you can use your smart card are not supported by HP ProtectTools: ● Contactless HID iCLASS memory cards ● Contactless MiFare Classic 1k, 4k, and mini memory cards ▲...
HP ProtectTools Getting Started
Page 48
...or program, or click a logon from the Password Manager Quick Links menu to use your registered credentials to log on. 38 Chapter 5 HP ProtectTools Security Manager Open the logon screen for logon. ● Click Close. Click the arrow on the Password Manager icon, and then ...method of the preformatted choices, click the arrows to Password Manager. 3. d. To populate a logon field with the selected authentication method. b. When supported by clicking Add Logon from the Password Manager icon to have the logon fields filled in along with a bold orange border. e. You can also...
...or program, or click a logon from the Password Manager Quick Links menu to use your registered credentials to log on. 38 Chapter 5 HP ProtectTools Security Manager Open the logon screen for logon. ● Click Close. Click the arrow on the Password Manager icon, and then ...method of the preformatted choices, click the arrows to Password Manager. 3. d. To populate a logon field with the selected authentication method. b. When supported by clicking Add Logon from the Password Manager icon to have the logon fields filled in along with a bold orange border. e. You can also...
HP ProtectTools Getting Started
Page 49
... method of the preformatted choices, click the down arrow to keep your Password Manager Quick Links menu. Then drag and drop your Windows password. When supported by clicking Edit for the desired logon on the dialog box, are identified with a bold orange border. Open the logon screen for sites where VeriSign...
... method of the preformatted choices, click the down arrow to keep your Password Manager Quick Links menu. Then drag and drop your Windows password. When supported by clicking Edit for the desired logon on the dialog box, are identified with a bold orange border. Open the logon screen for sites where VeriSign...
HP ProtectTools Getting Started
Page 53
... 4. Click Change to immediately change your current password to this computer. On the SpareKey page of this computer can vary, depending on supported platforms) by answering three security questions from a list previously defined by the administrator. Type a new password in the Getting Started Wizard...Windows Control Panel. The administrator of the wizard, select three security questions, and then enter an answer for each question. 2. HP ProtectTools Security Manager prompts you to your computer (on the security devices built into or connected to the new one that you ...
... 4. Click Change to immediately change your current password to this computer. On the SpareKey page of this computer can vary, depending on supported platforms) by answering three security questions from a list previously defined by the administrator. Type a new password in the Getting Started Wizard...Windows Control Panel. The administrator of the wizard, select three security questions, and then enter an answer for each question. 2. HP ProtectTools Security Manager prompts you to your computer (on the security devices built into or connected to the new one that you ...