User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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... the display (All-in-Ones or Notebooks 43 Cleaning the sides or cover 43 Cleaning the keyboard or mouse 44 Using security measures ...45 Setting Windows passwords 45 Setting Computer Setup (BIOS) passwords 46 Using Internet security software 46 Installing software updates 47 Installing Windows updates 47 Updating software 47 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware...
... the display (All-in-Ones or Notebooks 43 Cleaning the sides or cover 43 Cleaning the keyboard or mouse 44 Using security measures ...45 Setting Windows passwords 45 Setting Computer Setup (BIOS) passwords 46 Using Internet security software 46 Installing software updates 47 Installing Windows updates 47 Updating software 47 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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...Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Access to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ◦ Online chat with an HP technician. ◦ Email support. ◦ Support telephone numbers. To access this guide. From the Start screen, type h, and then select Help and Support. Resource Contents Setup Instructions Windows 8 Basics guide Help and Support ● Overview of computer setup...
...Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Access to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ◦ Online chat with an HP technician. ◦ Email support. ◦ Support telephone numbers. To access this guide. From the Start screen, type h, and then select Help and Support. Resource Contents Setup Instructions Windows 8 Basics guide Help and Support ● Overview of computer setup...
User Guide
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... to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, right-click using the external wireless mouse. - or - Select the All apps icon. A list displays all the devices installed on your computer: 1. Locating software To find out what software is installed on your hardware and software information 5 Select System and Security...
... to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, right-click using the external wireless mouse. - or - Select the All apps icon. A list displays all the devices installed on your computer: 1. Locating software To find out what software is installed on your hardware and software information 5 Select System and Security...
User Guide
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Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. The subwoofer provides superior bass sound. Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. The subwoofer provides superior bass sound. Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
User Guide
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... and repair network problems. To use for Internet access. This chapter will help set up a connection or network, connect to Help and Support. In a PAN, each device communicates directly with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. Using an Internet service provider When you are setting up the modem, install a network cable to connect your home, you a user ID and a password to the modem, and test the Internet service. From the Start screen, type h, and...
... and repair network problems. To use for Internet access. This chapter will help set up a connection or network, connect to Help and Support. In a PAN, each device communicates directly with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. Using an Internet service provider When you are setting up the modem, install a network cable to connect your home, you a user ID and a password to the modem, and test the Internet service. From the Start screen, type h, and...
User Guide
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... access components inside the computer ● When you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Select Require a password (recommended). Select Change Settings that are currently unavailable. 4. From the Start screen, type power, select Settings, and then select Power Options. 2. If you need to create or change a user account password, go to step 5. 5. Click Save changes. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other than a USB or video...
... access components inside the computer ● When you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Select Require a password (recommended). Select Change Settings that are currently unavailable. 4. From the Start screen, type power, select Settings, and then select Power Options. 2. If you need to create or change a user account password, go to step 5. 5. Click Save changes. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other than a USB or video...
User Guide
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... software and drivers that all available updates are installed on your computer. To protect the computer from security breaches and computer viruses, install all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that you set up your computer. Using...
... software and drivers that all available updates are installed on your computer. To protect the computer from security breaches and computer viruses, install all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that you set up your computer. Using...
User Guide
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... the Start screen, type e, and then select File Explorer. 2. The hard drive designation is running on battery power, docked in an optional docking device, or connected to the BIOS version currently installed on -screen instructions. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the hard drive. From the Start screen, type support, and then select the HP Support Assistant...
... the Start screen, type e, and then select File Explorer. 2. The hard drive designation is running on battery power, docked in an optional docking device, or connected to the BIOS version currently installed on -screen instructions. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the hard drive. From the Start screen, type support, and then select the HP Support Assistant...
User Guide
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... Recovering using a minimized image, you can choose to restore to reset your personal files and data, you can use the HP Recovery media that came preinstalled on page 55. ● If you have replaced the hard drive, you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you need to restore your computer using HP Recovery Manager...
... Recovering using a minimized image, you can choose to restore to reset your personal files and data, you can use the HP Recovery media that came preinstalled on page 55. ● If you have replaced the hard drive, you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you need to restore your computer using HP Recovery Manager...
User Guide
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... as you created into an optional external optical drive, and then restart the computer. - Using HP Recovery media to recover the original system. Insert the HP Recovery USB flash drive you press the power button. 2. Changing the computer boot order If computer does not restart in HP Recovery Manager, you created. 2. To change the selection for startup information. Follow the on -screen instructions. To start HP Recovery Manager from the boot options menu. 4. Select Troubleshoot from the HP Recovery partition: 1. If possible, back up all...
... as you created into an optional external optical drive, and then restart the computer. - Using HP Recovery media to recover the original system. Insert the HP Recovery USB flash drive you press the power button. 2. Changing the computer boot order If computer does not restart in HP Recovery Manager, you created. 2. To change the selection for startup information. Follow the on -screen instructions. To start HP Recovery Manager from the boot options menu. 4. Select Troubleshoot from the HP Recovery partition: 1. If possible, back up all...
User Guide
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... Hardware and Sound, and then select Sound. Audio problems 67 From the Start screen, type c, and then select Control Panel. 2. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer (or speaker system). ● If the computer is produced ● Be sure that you connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are connected to your Windows desktop...
... Hardware and Sound, and then select Sound. Audio problems 67 From the Start screen, type c, and then select Control Panel. 2. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer (or speaker system). ● If the computer is produced ● Be sure that you connected powered speakers and that the speakers are properly connected. ● Unplug headphones if they are connected to your Windows desktop...
User Guide
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... discharge 70 F fn key, identifying 31 fun things to do 2 H hard drive light, identifying 8 HDMI, using audio 21 HDMI-in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad...
... discharge 70 F fn key, identifying 31 fun things to do 2 H hard drive light, identifying 8 HDMI, using audio 21 HDMI-in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad...
User Guide
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...P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing...
...P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... information on -screen instructions to the User Guide provided for your computer. 2. Type restore in the Search field. Checking for recovery partitions NOTE: If you need to access the HP Support Assistant has changed . From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. To access HP Software Setup: 1. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. To check for the presence of the HP Recovery partition or Windows partition before performing...
... information on -screen instructions to the User Guide provided for your computer. 2. Type restore in the Search field. Checking for recovery partitions NOTE: If you need to access the HP Support Assistant has changed . From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. To access HP Software Setup: 1. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. To check for the presence of the HP Recovery partition or Windows partition before performing...
Regulatory, Safety and Environmental Notices User Guide
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...Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810.21) 5 Antenna Discharge Unit (NEC Section 810.20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection... or cable system. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is provided to call the CATV systems installer's attention...
...Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810.21) 5 Antenna Discharge Unit (NEC Section 810.20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection... or cable system. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is provided to call the CATV systems installer's attention...
Regulatory, Safety and Environmental Notices User Guide
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... (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless cards X O O O O O This form has been prepared in compliance with...
... (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless cards X O O O O O This form has been prepared in compliance with...