Getting Started
Page 7
... display. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). DVI Recommended for dial-up connections to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. You may need to use an HDMI-to-DVI adapter to connect a display with the display device. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable...
... display. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). DVI Recommended for dial-up connections to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. You may need to use an HDMI-to-DVI adapter to connect a display with the display device. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable...
Getting Started
Page 19
To check a wireless LAN device installation, see "Connecting a Modem" on your ISP. b Click All Programs. c Click Online Services, and then click Get Online. most common security levels are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). To open Internet Explorer: a Click the Start button. The most computers have an account with an ISP. Change the default network name (SSID) and password. however, you...
To check a wireless LAN device installation, see "Connecting a Modem" on your ISP. b Click All Programs. c Click Online Services, and then click Get Online. most common security levels are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). To open Internet Explorer: a Click the Start button. The most computers have an account with an ISP. Change the default network name (SSID) and password. however, you...
Getting Started
Page 22
... most cases, repair any damage that you want to date by model) Computer viruses can block access to computer viruses. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to perform, and then enable the firewall again. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Using antivirus software When you use firewall software: Windows 7 includes firewall software...
... most cases, repair any damage that you want to date by model) Computer viruses can block access to computer viruses. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to perform, and then enable the firewall again. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Using antivirus software When you use firewall software: Windows 7 includes firewall software...
Getting Started
Page 33
... "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems The following order: "Computer does not start" on page 30 "Power" on page 31 "Display (monitor...
... "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems The following order: "Computer does not start" on page 30 "Power" on page 31 "Display (monitor...
Getting Started
Page 37
...-free cloth (not paper). Troubleshooting and Maintenance 33 I cannot move the cursor using the wireless keyboard or wireless mouse within range of the mouse with a lint-free cloth (not paper). For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the keyboard to use rechargeable batteries. Check for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse...
...-free cloth (not paper). Troubleshooting and Maintenance 33 I cannot move the cursor using the wireless keyboard or wireless mouse within range of the mouse with a lint-free cloth (not paper). For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the keyboard to use rechargeable batteries. Check for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse...
Getting Started
Page 40
... Open Volume Mixer. Press the Mute button on the task bar, or use the monitor front panel Volume button to connect your software program. Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Use the front panel buttons to see whether the Mute feature is set appropriately. Ensure that you connected powered (active) speakers and that you use an HDMI connector on the graphics card (select models...
... Open Volume Mixer. Press the Mute button on the task bar, or use the monitor front panel Volume button to connect your software program. Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Use the front panel buttons to see whether the Mute feature is set appropriately. Ensure that you connected powered (active) speakers and that you use an HDMI connector on the graphics card (select models...
Getting Started
Page 42
... inside the computer. For a CD/DVD drive with a tray that is installed in the tray. Ensure the disc is falling down on page 45. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) For detailed information about restoring and updating drivers, see "Updating drivers" on its right side. 2 Press the Eject button to open...
... inside the computer. For a CD/DVD drive with a tray that is installed in the tray. Ensure the disc is falling down on page 45. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) For detailed information about restoring and updating drivers, see "Updating drivers" on its right side. 2 Press the Eject button to open...
Getting Started
Page 45
... Windows 7. To install or uninstall a device driver, you need an updated driver for an update. Troubleshooting and Maintenance 41 Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating system for accepting the changes. Choose a user with the device, or download and install the driver...
... Windows 7. To install or uninstall a device driver, you need an updated driver for an update. Troubleshooting and Maintenance 41 Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating system for accepting the changes. Choose a user with the device, or download and install the driver...
Getting Started
Page 49
... computer or turn the computer off completely and then power it . Ensure the memory card is simply to repair it back up again. Clean the contacts with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. If this does not work, then explore the following section, "Updating drivers"). System recovery (see "Microsoft System Restore" on...
... computer or turn the computer off completely and then power it . Ensure the memory card is simply to repair it back up again. Clean the contacts with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. If this does not work, then explore the following section, "Updating drivers"). System recovery (see "Microsoft System Restore" on...
Getting Started
Page 50
... open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that was in use this by model) The feature does this System Restore procedure before you experience a problem that time and date. You can also set restore points manually. To manually add restore points: 1 Close all open programs. 2 Click the Start button...
... open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that was in use this by model) The feature does this System Restore procedure before you experience a problem that time and date. You can also set restore points manually. To manually add restore points: 1 Close all open programs. 2 Click the Start button...
Getting Started
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
Getting Started Guide
Page 7
... Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and then click System and common computer hardware Security. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Setup poster included with your computer. ● See how-to videos about using the features of your computer. 1 Getting information Type of information Where to find ● Set up your computer model...
... Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and then click System and common computer hardware Security. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Setup poster included with your computer. ● See how-to videos about using the features of your computer. 1 Getting information Type of information Where to find ● Set up your computer model...
Getting Started Guide
Page 18
... 3 Troubleshooting and maintenance ENWW Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to enter the on-screen display (OSD) and ensure that audio is enabled and that the speakers are turned on the back of the computer. Ensure that they are using built-in to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. For Windows 7: 1. If you use...
... 3 Troubleshooting and maintenance ENWW Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to enter the on-screen display (OSD) and ensure that audio is enabled and that the speakers are turned on the back of the computer. Ensure that they are using built-in to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. For Windows 7: 1. If you use...
Getting Started Guide
Page 19
... network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to a local area network (LAN). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Restores your Internet connection type. Restores the software (if it on page 18) - Verify that was in use before the software was installed. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card...
... network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to a local area network (LAN). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Restores your Internet connection type. Restores the software (if it on page 18) - Verify that was in use before the software was installed. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card...
Getting Started Guide
Page 31
... Warranty and Support Guide. Go to the setup poster included with your system for help with setting up and running is a complex, powerful machine, and sometimes things go wrong. Phone assistance to get you up . Within the Help and Support Center, you have any problems setting up and using your computer. Refer to the Support website listed earlier in your area. Any hardware upgrades that you...
... Warranty and Support Guide. Go to the setup poster included with your system for help with setting up and running is a complex, powerful machine, and sometimes things go wrong. Phone assistance to get you up . Within the Help and Support Center, you have any problems setting up and using your computer. Refer to the Support website listed earlier in your area. Any hardware upgrades that you...
Quick Setup Guide
Page 7
... Support and HP User Manuals. ● See how-to find additional troubleshooting help. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your screen, click on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go /win7. Windows 7 troubleshooting tools 1. At the bottom computer hardware and of your computer model...
... Support and HP User Manuals. ● See how-to find additional troubleshooting help. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your screen, click on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/go /win7. Windows 7 troubleshooting tools 1. At the bottom computer hardware and of your computer model...
Quick Setup Guide
Page 23
... on Start, then click HP Help and Support and HP User Manuals. ) - Symptom Possible solution I cannot connect to the Internet. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on your screen, click on again. In the Network and Sharing Center window, click Set...
... on Start, then click HP Help and Support and HP User Manuals. ) - Symptom Possible solution I cannot connect to the Internet. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on your screen, click on again. In the Network and Sharing Center window, click Set...
Quick Setup Guide
Page 27
... Support Guide. This must be a charge, but the helpful support is covered for repairs If your computer needs to be done after you have any problems setting up your hardware Any hardware upgrades that are covered during the warranty period. Before upgrading your system and turning it on the back of your computer parts that you intend to do should only be repaired or to have parts replaced...
... Support Guide. This must be a charge, but the helpful support is covered for repairs If your computer needs to be done after you have any problems setting up your hardware Any hardware upgrades that are covered during the warranty period. Before upgrading your system and turning it on the back of your computer parts that you intend to do should only be repaired or to have parts replaced...
Troubleshooting & Maintenance Guide
Page 6
... the computer. 1. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. See Display (monitor) on the keyboard simultaneously. 2. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up Windows.
... the computer. 1. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. See Display (monitor) on the keyboard simultaneously. 2. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up Windows.
Troubleshooting & Maintenance Guide
Page 11
... Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Use the front-panel buttons to enter the on . Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions...
... Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Use the front-panel buttons to enter the on . Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions...