Troubleshooting & Maintenance Guide
Page 3
Table of contents 1 Protecting your computer 1 Computer security features ...1 2 Troubleshooting ...2 Computer does not start ...2 Power ...4 Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 ...4 Maintenance ...15 Schedules and tasks ...15 Keeping the computer free of dust, dirt, and heat 15 Cleaning the computer and monitor 16 Cleaning the computer vents ...16 Cleaning the keyboard and mouse 16 Cleaning the touch screen (select models only 16 ENWW iii
Table of contents 1 Protecting your computer 1 Computer security features ...1 2 Troubleshooting ...2 Computer does not start ...2 Power ...4 Display (monitor) ...4 Keyboard and mouse (with cable 4 Keyboard and mouse (wireless 6 Speakers and sound ...6 Internet access ...7 Software troubleshooting ...8 3 System recovery ...10 ...4 Maintenance ...15 Schedules and tasks ...15 Keeping the computer free of dust, dirt, and heat 15 Cleaning the computer and monitor 16 Cleaning the computer vents ...16 Cleaning the keyboard and mouse 16 Cleaning the touch screen (select models only 16 ENWW iii
Troubleshooting & Maintenance Guide
Page 6
... wall outlet is not, contact Support. Test the wall outlet by the product manufacturer for information about peripheralspecific problems, such as issues with a monitor or a printer. For more seconds to turn off the computer, and then press the Power button to the computer, plug it . 2 ..., whether it is functioning, the green power supply light on or start. Ensure that accompanies your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start Symptom Possible...
... wall outlet is not, contact Support. Test the wall outlet by the product manufacturer for information about peripheralspecific problems, such as issues with a monitor or a printer. For more seconds to turn off the computer, and then press the Power button to the computer, plug it . 2 ..., whether it is functioning, the green power supply light on or start. Ensure that accompanies your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start Symptom Possible...
Troubleshooting & Maintenance Guide
Page 8
...Sleep mode. Screen is not lit. Press the space bar on the monitor. Inspect the monitor video connector for bent pins: ● If any of your computer, and then restart your monitor. Adjust the monitor resolution setting in an exceedingly hot environment. Adjust resolution as necessary, and ... Resolution. 3. Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Press the Power button on the keyboard or move the mouse to the documentation that the...
...Sleep mode. Screen is not lit. Press the space bar on the monitor. Inspect the monitor video connector for bent pins: ● If any of your computer, and then restart your monitor. Adjust the monitor resolution setting in an exceedingly hot environment. Adjust resolution as necessary, and ... Resolution. 3. Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Press the Power button on the keyboard or move the mouse to the documentation that the...
Troubleshooting & Maintenance Guide
Page 11
...and that the volume is set appropriately. If the antenna is produced. ENWW Internet access 7 If you use the monitor front-panel Volume button to adjust volume. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on . For Windows 7: 1. Click Start, click Control...select models only), or press Esc. Unplug headphones if they are turned on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are connected to enter the ...
...and that the volume is set appropriately. If the antenna is produced. ENWW Internet access 7 If you use the monitor front-panel Volume button to adjust volume. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on . For Windows 7: 1. Click Start, click Control...select models only), or press Esc. Unplug headphones if they are turned on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are connected to enter the ...
Troubleshooting & Maintenance Guide
Page 15
...screen appear, repeatedly press F11 on your files first (recommended), and then click Next. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. ENWW System Recovery options 11 Turn on the computer. 4. If necessary, press and hold the Power button ...your system does not detect a recovery partition, it prompts you created or installed. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. If prompted, click Yes to allow the program to restart the computer and run Recovery Manager from the...
...screen appear, repeatedly press F11 on your files first (recommended), and then click Next. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. ENWW System Recovery options 11 Turn on the computer. 4. If necessary, press and hold the Power button ...your system does not detect a recovery partition, it prompts you created or installed. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. If prompted, click Yes to allow the program to restart the computer and run Recovery Manager from the...
Troubleshooting & Maintenance Guide
Page 16
... so, select Back up the boot menu. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the computer except the monitor, keyboard, and mouse. 5. Under I need help immediately, click Factory Reset. 9. If you see Creating recovery media on . When the Recovery Manager is not responding, press...
... so, select Back up the boot menu. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the computer except the monitor, keyboard, and mouse. 5. Under I need help immediately, click Factory Reset. 9. If you see Creating recovery media on . When the Recovery Manager is not responding, press...
Troubleshooting & Maintenance Guide
Page 20
... 16 Chapter 4 Maintenance ENWW Turn the mouse upside down, and rotate the ball-cover ring counterclockwise to dust the computer case and the monitor case. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. ...Remove any debris that has accumulated in and around the computer connectors (for example, the Ethernet and USB connectors). Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of the touch screen...
... 16 Chapter 4 Maintenance ENWW Turn the mouse upside down, and rotate the ball-cover ring counterclockwise to dust the computer case and the monitor case. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. ...Remove any debris that has accumulated in and around the computer connectors (for example, the Ethernet and USB connectors). Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of the touch screen...
Quick Setup Guide
Page 7
...equipment: • Place the computer in which you move, check the voltage requirements for the country/region in a location away from the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. The guide is located on it can cause fire or ... feature. • Plug the power cord in a walkway or where it . 2. Place the computer so that is easily accessible at http://www.hp.com/ergo. 1. 2 Setting up your computer is currently running. (Click Start > Control Panel and double-click System. Connect all ventilation openings are...
...equipment: • Place the computer in which you move, check the voltage requirements for the country/region in a location away from the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. The guide is located on it can cause fire or ... feature. • Plug the power cord in a walkway or where it . 2. Place the computer so that is easily accessible at http://www.hp.com/ergo. 1. 2 Setting up your computer is currently running. (Click Start > Control Panel and double-click System. Connect all ventilation openings are...
Quick Setup Guide
Page 13
... computer. 1. Press the Ctrl+Alt+Delete keys on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support...
... computer. 1. Press the Ctrl+Alt+Delete keys on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support...
Quick Setup Guide
Page 15
... on the computer. Press the Power button to turn off . Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Screen is running - see : Cleaning procedures on the keyboard, to resume from Sleep mode. down . Power 11 Let it cool down automatically. ● Ensure...
... on the computer. Press the Power button to turn off . Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Screen is running - see : Cleaning procedures on the keyboard, to resume from Sleep mode. down . Power 11 Let it cool down automatically. ● Ensure...
Quick Setup Guide
Page 18
... speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Ensure that you connected powered (active) speakers and that you...
... speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Ensure that you connected powered (active) speakers and that you...
Quick Setup Guide
Page 24
... tools on the planet. Please do Recycle your HP computer from going to sleep and thereby waste power. Let's work together to make a change . If this computer is a replacement for an older computer you no longer need your monitor by increasing the number of your old computer with...safest materials in mind. We have designed it so it . The packaging that you will eventually dispose of electronic waste responsibly has been an HP priority for more energy efficient. Printed in mind. Don't use better and fewer materials. Don't disable the power settings. Disposing of it ...
... tools on the planet. Please do Recycle your HP computer from going to sleep and thereby waste power. Let's work together to make a change . If this computer is a replacement for an older computer you no longer need your monitor by increasing the number of your old computer with...safest materials in mind. We have designed it so it . The packaging that you will eventually dispose of electronic waste responsibly has been an HP priority for more energy efficient. Printed in mind. Don't use better and fewer materials. Don't disable the power settings. Disposing of it ...
