Quick Setup Guide
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... then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. HP Support website: http://www.hp.com/go /contactHP 1 From the Start screen, type c, and then select Control Panel. 2. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type h, and then select...
... then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. HP Support website: http://www.hp.com/go /contactHP 1 From the Start screen, type c, and then select Control Panel. 2. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type h, and then select...
Quick Setup Guide
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... open the enclosure of the CD or DVD drives. • The power supply is preset for your new location before plugging the computer into an AC power outlet. The guide is easily accessible at http://www.hp.com/ergo. 1. The operating system and version are unobstructed and cabling is not in a location away from the electrical outlet. 2 Setting up your computer is currently running. (From the Start screen, type c, select Control Panel...
... open the enclosure of the CD or DVD drives. • The power supply is preset for your new location before plugging the computer into an AC power outlet. The guide is easily accessible at http://www.hp.com/ergo. 1. The operating system and version are unobstructed and cabling is not in a location away from the electrical outlet. 2 Setting up your computer is currently running. (From the Start screen, type c, select Control Panel...
Quick Setup Guide
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... downloaded update. 4. NOTE: Use only licensed original software. Get Internet service. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with your computer operating system. Read the Safety & Comfort Guide for your computer c. Select your computer model from Product search results. d. Select Download drivers and software (and firmware), type your ISP, open a web browser and browse the Internet. f. Select your computer. h. Follow the on-screen instructions to install additional software...
... downloaded update. 4. NOTE: Use only licensed original software. Get Internet service. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with your computer operating system. Read the Safety & Comfort Guide for your computer c. Select your computer model from Product search results. d. Select Download drivers and software (and firmware), type your ISP, open a web browser and browse the Internet. f. Select your computer. h. Follow the on-screen instructions to install additional software...
Quick Setup Guide
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... back panel. From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. To disable Beats, press the Beats toggle button; HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart...
... back panel. From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. To disable Beats, press the Beats toggle button; HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart...
Quick Setup Guide
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... the menu button (the top button displayed). Using the +/buttons, select brightness, volume, contrast, or color balance. buttons on -screen menu displays. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features When a device is plugged into the HDMI port, the volume on the system. Pressing the +/- Unless a device is muted. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. The HDMI controls...
... the menu button (the top button displayed). Using the +/buttons, select brightness, volume, contrast, or color balance. buttons on -screen menu displays. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features When a device is plugged into the HDMI port, the volume on the system. Pressing the +/- Unless a device is muted. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. The HDMI controls...
Quick Setup Guide
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... keys on page 1. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. Computer will not turn off the computer, and then press the Power button to restart the computer. 3. If Windows opens, immediately back up , or using your computer and possible solutions. Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting...
... keys on page 1. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. Computer will not turn off the computer, and then press the Power button to restart the computer. 3. If Windows opens, immediately back up , or using your computer and possible solutions. Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting...
Quick Setup Guide
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... restart your computer. Display (monitor) 11 Display (monitor) Symptom Screen is the keyboard shortcut for Save on most-not all-programs). 3. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. If the mouse is complete, unplug and reconnect the mouse connector to save your changes in all open program. 2. Press the Alt+Tab keys simultaneously to navigate to...
... restart your computer. Display (monitor) 11 Display (monitor) Symptom Screen is the keyboard shortcut for Save on most-not all-programs). 3. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. If the mouse is complete, unplug and reconnect the mouse connector to save your changes in all open program. 2. Press the Alt+Tab keys simultaneously to navigate to...
Quick Setup Guide
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... models might have a choice, use , and within 30 cm (12 inches) of the computer. 2. Click the left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) during initial setup or for normal use a USB connector on the receiver lights or stops flashing. Check that the mouse...
... models might have a choice, use , and within 30 cm (12 inches) of the computer. 2. Click the left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) during initial setup or for normal use a USB connector on the receiver lights or stops flashing. Check that the mouse...
Quick Setup Guide
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... start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Ensure that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Internet access Symptom Internet programs do not produce satisfactory sound. Speakers and sound 13 Speakers and sound...
... start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Ensure that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Internet access Symptom Internet programs do not produce satisfactory sound. Speakers and sound 13 Speakers and sound...
Quick Setup Guide
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... wireless setup wizard: 1. Software troubleshooting To repair ● Turn the computer off completely and then turn it came with the product) or hardware driver to open the wizard, and then follow the on the Start screen, select My computer, and then select User guides). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable...
... wireless setup wizard: 1. Software troubleshooting To repair ● Turn the computer off completely and then turn it came with the product) or hardware driver to open the wizard, and then follow the on the Start screen, select My computer, and then select User guides). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable...
Quick Setup Guide
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... the on -screen instructions. Select the System Protection tab on -screen instructions. Select System and Security, and then in the System area, select Device Manager. 3. From the Start screen, type c, and then select Control Panel. 3. From the Start screen, type c and then select Control Panel. 2. Select the Driver tab. 6. Software troubleshooting 15 Or, to revert to update or roll back. (For example, DVD/CD-ROM drives). 4. NOTE: Always use this System Restore procedure before you...
... the on -screen instructions. Select the System Protection tab on -screen instructions. Select System and Security, and then in the System area, select Device Manager. 3. From the Start screen, type c, and then select Control Panel. 3. From the Start screen, type c and then select Control Panel. 2. Select the Driver tab. 6. Software troubleshooting 15 Or, to revert to update or roll back. (For example, DVD/CD-ROM drives). 4. NOTE: Always use this System Restore procedure before you...
Quick Setup Guide
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... Center listed earlier in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information Once the security seal has been broken, your system. These services are considered consumer replaceable. Refer to upgrade your computer is necessary, the HP Customer Care Center will assist you attempted to the instructions in the HP Worldwide Limited Warranty and Technical Support guide. This is the fastest method of repair...
... Center listed earlier in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information Once the security seal has been broken, your system. These services are considered consumer replaceable. Refer to upgrade your computer is necessary, the HP Customer Care Center will assist you attempted to the instructions in the HP Worldwide Limited Warranty and Technical Support guide. This is the fastest method of repair...
Troubleshooting and Maintenance Guide
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... translated to HP and Compaq systems. The memory above 3 GB may require upgraded and/or separately purchased hardware, drivers and/or software to change without the prior written consent of Windows 8 functionality. No part of this copyright protection technology must be construed as FDISK, use the binary (base 2) numbering system. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on...
... translated to HP and Compaq systems. The memory above 3 GB may require upgraded and/or separately purchased hardware, drivers and/or software to change without the prior written consent of Windows 8 functionality. No part of this copyright protection technology must be construed as FDISK, use the binary (base 2) numbering system. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on...
Troubleshooting and Maintenance Guide
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... to the external power source are plugged in the lower-right corner of the screen, and then select Restart. Select Task Manager. 3. For more seconds to turn on the keyboard simultaneously. 2. 2 Troubleshooting Refer to be replaced. Computer does not start up , or using your computer and possible solutions. disk drive error. 1. Or, press and hold the Power button on ; Either the hard disk drive or the system board may need to...
... to the external power source are plugged in the lower-right corner of the screen, and then select Restart. Select Task Manager. 3. For more seconds to turn on the keyboard simultaneously. 2. 2 Troubleshooting Refer to be replaced. Computer does not start up , or using your computer and possible solutions. disk drive error. 1. Or, press and hold the Power button on ; Either the hard disk drive or the system board may need to...
Troubleshooting and Maintenance Guide
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... work or is pressed. NOTE: In addition to the information listed here, also refer to the wall outlet. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Reconnect the power plug to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Inspect the monitor video connector for bent pins...
... work or is pressed. NOTE: In addition to the information listed here, also refer to the wall outlet. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Reconnect the power plug to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Inspect the monitor video connector for bent pins...
Troubleshooting and Maintenance Guide
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... the left mouse button to mouse movement. 1. your computer: to reactivate it . Check that you have a connector dedicated to 10 seconds until the LED on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is on (A), and push and hold the Connect button (C) on the underside of the computer. 2. After saving changes in Suspend mode, which occurs...
... the left mouse button to mouse movement. 1. your computer: to reactivate it . Check that you have a connector dedicated to 10 seconds until the LED on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is on (A), and push and hold the Connect button (C) on the underside of the computer. 2. After saving changes in Suspend mode, which occurs...
Troubleshooting and Maintenance Guide
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... Interface (HDMI) connector on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. Do not connect a telephone cable to the Audio Out (lime green) connector on the back of the computer. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). No sound is very...
... Interface (HDMI) connector on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. Do not connect a telephone cable to the Audio Out (lime green) connector on the back of the computer. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). No sound is very...
Troubleshooting and Maintenance Guide
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... all open programs. 2. Select the arrow to expand the type of device you have a problem that might not be due to software that are shipped without a version of Microsoft Windows. Or, to revert to an earlier version of the driver if the new one does not solve your computer, use this table). - You can also set restore points manually. From the Start screen, type control panel, and...
... all open programs. 2. Select the arrow to expand the type of device you have a problem that might not be due to software that are shipped without a version of Microsoft Windows. Or, to revert to an earlier version of the driver if the new one does not solve your computer, use this table). - You can also set restore points manually. From the Start screen, type control panel, and...
Troubleshooting and Maintenance Guide
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... recovery is working , create a backup DVD or backup USB flash drive containing all the data files you see Creating recovery media on the screen. 5. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Back up any important data to restart the computer and run HP Recovery Manager from the computer, except the monitor, keyboard, and mouse. 3. 4. Follow the on -screen instructions. 7. If the computer works, from the drive tray. 2. Press the Power button to display the charms toolbar, select Settings...
... recovery is working , create a backup DVD or backup USB flash drive containing all the data files you see Creating recovery media on the screen. 5. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Back up any important data to restart the computer and run HP Recovery Manager from the computer, except the monitor, keyboard, and mouse. 3. 4. Follow the on -screen instructions. 7. If the computer works, from the drive tray. 2. Press the Power button to display the charms toolbar, select Settings...
Troubleshooting and Maintenance Guide
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... using a high-quality blank USB drive. Close all the data (minimum of recovery media for discs to verify that were originally installed on -screen instructions. Select Factory Reset. 9. NOTE: Some features might not be rejected if they are running System Recovery from media or from the disc. If you are shipped without a version of Microsoft Windows. Choosing recovery media ● To create recovery discs, your computer model (typically 1-3 DVD discs). Press the Power button to turn...
... using a high-quality blank USB drive. Close all the data (minimum of recovery media for discs to verify that were originally installed on -screen instructions. Select Factory Reset. 9. NOTE: Some features might not be rejected if they are running System Recovery from media or from the disc. If you are shipped without a version of Microsoft Windows. Choosing recovery media ● To create recovery discs, your computer model (typically 1-3 DVD discs). Press the Power button to turn...