Service Guide
Page 6
... replacement procedures 46 Service tag ...46 Computer feet ...47 Battery ...48 Webcam/microphone module 49 Optical drive ...51 Memory module ...53 TV tuner module ...55 RTC battery ...56 Hard drive ...57 WLAN module ...60 Switch cover and keyboard 63 Power button board ...67 Display assembly ...68 Speaker ...78 Bluetooth module ...79 Top cover ...80 Modem module ...83 Audio/infrared board ...84 USB board ...85 Power connector cable ...86 System board ...88 TV tuner module cable ...90 Modem module cable ...91 Fan/heat sink assembly ...92 Processor ...96 5 Setup Utility Starting...
... replacement procedures 46 Service tag ...46 Computer feet ...47 Battery ...48 Webcam/microphone module 49 Optical drive ...51 Memory module ...53 TV tuner module ...55 RTC battery ...56 Hard drive ...57 WLAN module ...60 Switch cover and keyboard 63 Power button board ...67 Display assembly ...68 Speaker ...78 Bluetooth module ...79 Top cover ...80 Modem module ...83 Audio/infrared board ...84 USB board ...85 Power connector cable ...86 System board ...88 TV tuner module cable ...90 Modem module cable ...91 Fan/heat sink assembly ...92 Processor ...96 5 Setup Utility Starting...
Service Guide
Page 10
...; √ ● 15.6-inch cold cathode fluorescent lamps (CCFL) panel √ √ ● 16.0-inch CCFL panel √ √ ● AntiGlare glass panel cover support √ √ ● Support for lighted logo on display enclosure √ √ ● Typical brightness 160 nits √ √ 2 SODIMM slots √ √ Customer-accessible/upgradable √ √ PC2-6400, 800-MHz, DDR2 √ √ Dual-channel...
...; √ ● 15.6-inch cold cathode fluorescent lamps (CCFL) panel √ √ ● 16.0-inch CCFL panel √ √ ● AntiGlare glass panel cover support √ √ ● Support for lighted logo on display enclosure √ √ ● Typical brightness 160 nits √ √ 2 SODIMM slots √ √ Customer-accessible/upgradable √ √ PC2-6400, 800-MHz, DDR2 √ √ Dual-channel...
Service Guide
Page 15
... is on . ● Amber: Computer sound is turned off. On: The volume scroll zone is turned off when all batteries in Hibernation. ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level. If the computer is not plugged into an external power source, the light is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the...
... is on . ● Amber: Computer sound is turned off. On: The volume scroll zone is turned off when all batteries in Hibernation. ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level. If the computer is not plugged into an external power source, the light is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the...
Service Guide
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... array microphone, or monaural microphone. (6) Audio-out (headphone) jacks (2) Produce sound when connected to the user guides located in Hibernation. ● On: A battery is charging. ● Blinking: A battery that is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. (4) Consumer infrared lens Receives a signal from the remote control. (5) Audio-in the computer are fully charged. If the computer is not plugged into an external power source, the light is turned...
... array microphone, or monaural microphone. (6) Audio-out (headphone) jacks (2) Produce sound when connected to the user guides located in Hibernation. ● On: A battery is charging. ● Blinking: A battery that is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. (4) Consumer infrared lens Receives a signal from the remote control. (5) Audio-in the computer are fully charged. If the computer is not plugged into an external power source, the light is turned...
Service Guide
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Component (1) Optical drive light (2) Optical drive (3) USB ports (2) (4) TV antenna/cable jack (select models only) (5) RJ-11 (modem) jack (select models only) (6) Security cable slot (7) AC adapter light (8) Power connector Description Blinking: The optical drive is being mishandled or stolen. ● On: The computer is connected to external power. ● Off: The computer is not connected to external power. Connects a modem cable. Connects an AC adapter. Reads optical discs and, on and off during routine operation. NOTE: The security cable is...
Component (1) Optical drive light (2) Optical drive (3) USB ports (2) (4) TV antenna/cable jack (select models only) (5) RJ-11 (modem) jack (select models only) (6) Security cable slot (7) AC adapter light (8) Power connector Description Blinking: The optical drive is being mishandled or stolen. ● On: The computer is connected to external power. ● Off: The computer is not connected to external power. Connects a modem cable. Connects an AC adapter. Reads optical discs and, on and off during routine operation. NOTE: The security cable is...
Service Guide
Page 22
... optional USB device. Connects a network cable. Blinking: The media card is being accessed. Supports optional ExpressCard/54 cards. The term expansion port 3 describes the type of expansion port. Connects the computer to an optional docking device or an optional expansion product. Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. Left-side components Component (1) External monitor port (2) Expansion port 3 (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (select models only) (6) USB port...
... optional USB device. Connects a network cable. Blinking: The media card is being accessed. Supports optional ExpressCard/54 cards. The term expansion port 3 describes the type of expansion port. Connects the computer to an optional docking device or an optional expansion product. Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. Left-side components Component (1) External monitor port (2) Expansion port 3 (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (select models only) (6) USB port...
Service Guide
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... part number helps a service technician to determine what components and parts are needed. (4) Model description: This is unique to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the duration of the warranty period for the computer. 18 Chapter 3 Illustrated parts catalog 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service...
... part number helps a service technician to determine what components and parts are needed. (4) Model description: This is unique to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the duration of the warranty period for the computer. 18 Chapter 3 Illustrated parts catalog 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service...
Service Guide
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AntiGlare display assembly spare parts Item (1) (2) (3) (4) (5) (6) Description Display enclosure (includes wireless antenna transceivers and cables) For use in white computers without LED displays For use in black computers without LED display For use in white computers with LED displays For use in black computers with LED displays For use in MTV2 artist edition computers Webcam/microphone module (includes cable) Display Hinge Kit (includes left and right hinges) For use in computers with a 15.6-inch display Display inverter Display inverter cover Display cable Display Rubber...
AntiGlare display assembly spare parts Item (1) (2) (3) (4) (5) (6) Description Display enclosure (includes wireless antenna transceivers and cables) For use in white computers without LED displays For use in black computers without LED display For use in white computers with LED displays For use in black computers with LED displays For use in MTV2 artist edition computers Webcam/microphone module (includes cable) Display Hinge Kit (includes left and right hinges) For use in computers with a 15.6-inch display Display inverter Display inverter cover Display cable Display Rubber...
Service Guide
Page 39
... Headset, wired with volume control Wireless laser mouse RTC battery 90-W AC adapter 65-W AC adapter ExpressCard module Full-function remote control with teletext DVB-T TV tuner module (for use only with computers equipped with discrete graphics memory) TV tuner external antenna cable with PAL jack Bluetooth module Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) Display inverter Bluetooth cable Power cord for use in the Asia...
... Headset, wired with volume control Wireless laser mouse RTC battery 90-W AC adapter 65-W AC adapter ExpressCard module Full-function remote control with teletext DVB-T TV tuner module (for use only with computers equipped with discrete graphics memory) TV tuner external antenna cable with PAL jack Bluetooth module Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) Display inverter Bluetooth cable Power cord for use in the Asia...
Service Guide
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... use in black computers (includes webcam, 2 microphones, and 2 antenna transceivers) Top cover for use only with black computers not equipped with a fingerprint reader (includes TouchPad and TouchPad buttons) Top cover for use only with black computers equipped with a fingerprint reader (includes TouchPad and TouchPad buttons) Switch cover for use in black computers (includes LED board and cable) Black molded keyboard for use in the United States Black molded keyboard for use in the United Kingdom Black molded keyboard for use in Germany Black molded keyboard for use...
... use in black computers (includes webcam, 2 microphones, and 2 antenna transceivers) Top cover for use only with black computers not equipped with a fingerprint reader (includes TouchPad and TouchPad buttons) Top cover for use only with black computers equipped with a fingerprint reader (includes TouchPad and TouchPad buttons) Switch cover for use in black computers (includes LED board and cable) Black molded keyboard for use in the United States Black molded keyboard for use in the United Kingdom Black molded keyboard for use in Germany Black molded keyboard for use...
Service Guide
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... the alphanumeric identifier used to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures Make special note of the warranty period for the computer. (5) Warranty period: This number describes the duration of each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided...
... the alphanumeric identifier used to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures Make special note of the warranty period for the computer. (5) Warranty period: This number describes the duration of each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided...
Service Guide
Page 57
... . 2. Disconnect all external devices connected to be replaced to complete the computer repair, the display assembly does not have to the computer. 3. Turn the computer display-side up, with BrightView display assemblies (includes cable) Spare part number 512827-001 Before removing the webcam/microphone module, follow these steps: 1. Component replacement procedures 49 Remove the battery (see Display assembly on , and then shut it has been determined that the webcam/microphone module is off...
... . 2. Disconnect all external devices connected to be replaced to complete the computer repair, the display assembly does not have to the computer. 3. Turn the computer display-side up, with BrightView display assemblies (includes cable) Spare part number 512827-001 Before removing the webcam/microphone module, follow these steps: 1. Component replacement procedures 49 Remove the battery (see Display assembly on , and then shut it has been determined that the webcam/microphone module is off...
Service Guide
Page 91
... external devices connected to the system board. Remove the battery (see Top cover on page 48). 5. Top cover (see Battery on page 80). See Cable Kit on page 63). Disconnect all countries and regions except Australia and New Zealand Modem module for more Cable Kit spare part number information. Switch cover and keyboard (see Hard drive on , and then shut it down the computer. d. c. Hard drive (see Switch cover and keyboard on page 29 for use...
... external devices connected to the system board. Remove the battery (see Top cover on page 48). 5. Top cover (see Battery on page 80). See Cable Kit on page 63). Disconnect all countries and regions except Australia and New Zealand Modem module for more Cable Kit spare part number information. Switch cover and keyboard (see Hard drive on , and then shut it down the computer. d. c. Hard drive (see Switch cover and keyboard on page 29 for use...
Service Guide
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... Setup Utility menus are not changed when you restore the factory default settings. Open the Setup Utility by turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is open , begin at step 1. The Setup Utility default settings go into effect when the computer restarts. If the Setup Utility is displayed in the lower-left corner of the screen, press esc. or - Then use the arrow keys to the menu display. Use...
... Setup Utility menus are not changed when you restore the factory default settings. Open the Setup Utility by turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is open , begin at step 1. The Setup Utility default settings go into effect when the computer restarts. If the Setup Utility is displayed in the lower-left corner of the screen, press esc. or - Then use the arrow keys to the menu display. Use...
Service Guide
Page 109
... models only) Card Reader/1394 Power Saving (select models only) To do this Enter, change, or delete an administrator password. Enable/disable the processor C6 sleep state. Enable/disable Card Reader/1394 Power Saving. NOTE: Some of Setup Utility options. Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Enable/disable the capacitive button tapping sound. Enable/disable LAN Power Saving. Setup...
... models only) Card Reader/1394 Power Saving (select models only) To do this Enter, change, or delete an administrator password. Enable/disable the processor C6 sleep state. Enable/disable Card Reader/1394 Power Saving. NOTE: Some of Setup Utility options. Enter, change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Enable/disable the capacitive button tapping sound. Enable/disable LAN Power Saving. Setup...
Service Guide
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... menu option is called the Primary Hard Disk Self Test. Set the following boot options: ● f9 and f10 Delay (sec.)―Set the delay for the f9 and f10 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM boot―Enable/disable boot from CD-ROM. ● Floppy boot―Enable/disable boot from diskette. ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB...
... menu option is called the Primary Hard Disk Self Test. Set the following boot options: ● f9 and f10 Delay (sec.)―Set the delay for the f9 and f10 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM boot―Enable/disable boot from CD-ROM. ● Floppy boot―Enable/disable boot from diskette. ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB...
Service Guide
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... specifications 108 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti Double-Layer Drive precautions 25, 51 spare part number 25, 51 Bluetooth cable, spare part number 31 Bluetooth module removal 79 spare part numbers 31, 79 boot options 102 boot order 102 button sound 101 buttons next/fast forward 10 play/pause 9 power 9 previous/rewind 9 stop 10 TouchPad 6 TouchPad on/off 6 volume mute 9 C Cable Kit contents 29 spare part number 29, 38 cables, service considerations 42 caps lock, lights 7 Card Reader Power Saving 101 changing the Setup Utility...
... specifications 108 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti Double-Layer Drive precautions 25, 51 spare part number 25, 51 Bluetooth cable, spare part number 31 Bluetooth module removal 79 spare part numbers 31, 79 boot options 102 boot order 102 button sound 101 buttons next/fast forward 10 play/pause 9 power 9 previous/rewind 9 stop 10 TouchPad 6 TouchPad on/off 6 volume mute 9 C Cable Kit contents 29 spare part number 29, 38 cables, service considerations 42 caps lock, lights 7 Card Reader Power Saving 101 changing the Setup Utility...
Service Guide
Page 162
... 4 drive light, identifying 7, 12 drives boot order 102 preventing damage 42 drives, hard 15 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive precautions 42 removal 51 spare part numbers 33, 51 specifications 109 E electrostatic discharge 43 eSATA/USB port, identifying 14 esc key, identifying 11 Ethernet, product description 3 exiting the Setup Utility 100 expansion port, identifying 14 ExpressCard slot bezel, illustrated 28 ExpressCard slot, identifying 14 external media cards, product description 4 external monitor port...
... 4 drive light, identifying 7, 12 drives boot order 102 preventing damage 42 drives, hard 15 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive precautions 42 removal 51 spare part numbers 33, 51 specifications 109 E electrostatic discharge 43 eSATA/USB port, identifying 14 esc key, identifying 11 Ethernet, product description 3 exiting the Setup Utility 100 expansion port, identifying 14 ExpressCard slot bezel, illustrated 28 ExpressCard slot, identifying 14 external media cards, product description 4 external monitor port...
Service Guide
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... function 11 keypad 11 Windows applications 11 Windows logo 11 L LAN Power Saving 101 language support 101 latch, battery release 15 lights battery 7, 12 caps lock 7 drive 7, 12 num lock 8 power 7, 12 TouchPad 6 volume down 7 volume mute 7 volume up 7 wireless 8 M Main menu 101 media activity buttons, identifying 9 memory map specifications 114 memory module identifying 15 product description 2 removal 53 spare part numbers 25, 33, 53 memory module compartment cover illustrated 28 removal 53 memory test 102 microphone (audio-in) jack 12 microphone jack pin assignments 140 microphone, internal...
... function 11 keypad 11 Windows applications 11 Windows logo 11 L LAN Power Saving 101 language support 101 latch, battery release 15 lights battery 7, 12 caps lock 7 drive 7, 12 num lock 8 power 7, 12 TouchPad 6 volume down 7 volume mute 7 volume up 7 wireless 8 M Main menu 101 media activity buttons, identifying 9 memory map specifications 114 memory module identifying 15 product description 2 removal 53 spare part numbers 25, 33, 53 memory module compartment cover illustrated 28 removal 53 memory test 102 microphone (audio-in) jack 12 microphone jack pin assignments 140 microphone, internal...
Service Guide
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... 3 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 modem 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 5 serviceability 5 TV tuner 3 webcam 3 wireless 3 product name 1 R recovery from the dedicated recovery partition 139 from the recovery discs 139 program or driver 135 system 135 recovery discs 135 Recovery Manager 135 recovery partition 135 remote control, spare part numbers 30, 31 removal/replacement preliminaries 41 procedures 46 restore points 137 restoring default settings...
... 3 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 modem 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 5 serviceability 5 TV tuner 3 webcam 3 wireless 3 product name 1 R recovery from the dedicated recovery partition 139 from the recovery discs 139 program or driver 135 system 135 recovery discs 135 Recovery Manager 135 recovery partition 135 remote control, spare part numbers 30, 31 removal/replacement preliminaries 41 procedures 46 restore points 137 restoring default settings...
