HP Printers - Supported Citrix Presentation Server environments
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... and discrete print driver versions 61.071.xxx.xx and 61.081.xxx.xx have a known performance issue when autocreating printers at user login. Keys under this issue. UPD version 4.7.2 will contain the fix for a certain amount of time. HPBIDIInfo or HPCUSTOMForms will...\HewlettPackard\165b5934-15c4-4a84-c392-d044915211da where 165b5934-15c4-4a84-c392d044915211da is a GUID (globally unique identifier). HP Designjets and supported driver versions HP printer DJ 70/90 Supported in Citrix environment Not tested HPGL2 N/A HP-supported drivers* Host-based (PCL3 GUI) Not tested PS N/A DJ 100...
... and discrete print driver versions 61.071.xxx.xx and 61.081.xxx.xx have a known performance issue when autocreating printers at user login. Keys under this issue. UPD version 4.7.2 will contain the fix for a certain amount of time. HPBIDIInfo or HPCUSTOMForms will...\HewlettPackard\165b5934-15c4-4a84-c392-d044915211da where 165b5934-15c4-4a84-c392d044915211da is a GUID (globally unique identifier). HP Designjets and supported driver versions HP printer DJ 70/90 Supported in Citrix environment Not tested HPGL2 N/A HP-supported drivers* Host-based (PCL3 GUI) Not tested PS N/A DJ 100...
HP Printers - Supported Citrix Presentation Server environments
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...older. The memory leaks possible with 60.x.x.x and 4.x.x.x. Citrix has provided this situation, update the HP driver on a MetaFrame XP Server, go to the version listed in the GUID hive. Paper size and orientation are the only client settings that are determined by the above ....32-bit Windows client with Citrix This issue occurs when an HP PCL driver (version 4.3.x.x to the 60.x.x.x or 61.x.x.x driver versions available on hp.com Autocreation of connected users. When Citrix autocreates using an older HP driver, the process halts and any remaining printers fail to ...
...older. The memory leaks possible with 60.x.x.x and 4.x.x.x. Citrix has provided this situation, update the HP driver on a MetaFrame XP Server, go to the version listed in the GUID hive. Paper size and orientation are the only client settings that are determined by the above ....32-bit Windows client with Citrix This issue occurs when an HP PCL driver (version 4.3.x.x to the 60.x.x.x or 61.x.x.x driver versions available on hp.com Autocreation of connected users. When Citrix autocreates using an older HP driver, the process halts and any remaining printers fail to ...
Service Manual
Page 4
... Manual or User's Guide where you are to models C3190A, C4694A, C4699A and C4701A. ii Using this manual are consulting. Using this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A and C3191A) D HP DesignJet 330 plotters (models C4701A and C4702A) D HP DesignJet 350C...
... Manual or User's Guide where you are to models C3190A, C4694A, C4699A and C4701A. ii Using this manual are consulting. Using this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A and C3191A) D HP DesignJet 330 plotters (models C4701A and C4702A) D HP DesignJet 350C...
Service Manual
Page 5
... 1Ć3 Memory 1Ć3 Accuracy 1Ć3 Resolution 1Ć4 Legs 1Ć4 RollĆfeed 1Ć4 Upgrading a DesignJet 330 1Ć4 Media 1Ć4 2 Site Planning and Requirements Power Requirements 2Ć2 Choosing an Interface Cable (more ' User's Guide 2Ć2 Choosing a Suitable Plotter Environment (more ' User's Guide 2Ć3 Environmental Specifications 2Ć3 Plotter Dimensions and Weight 2Ć3 C4699Ć90000 Contents iii
... 1Ć3 Memory 1Ć3 Accuracy 1Ć3 Resolution 1Ć4 Legs 1Ć4 RollĆfeed 1Ć4 Upgrading a DesignJet 330 1Ć4 Media 1Ć4 2 Site Planning and Requirements Power Requirements 2Ć2 Choosing an Interface Cable (more ' User's Guide 2Ć2 Choosing a Suitable Plotter Environment (more ' User's Guide 2Ć3 Environmental Specifications 2Ć3 Plotter Dimensions and Weight 2Ć3 C4699Ć90000 Contents iii
Service Manual
Page 6
...Assembly (Optional 3Ć8 Installing the Plotter (more ' User's Guide 3Ć12 Using the Plotter (more ' Quick Reference Guide 3Ć12 DesignJet 230 Front Panel 3Ć12 DesignJet 250C Front Panel 3Ć12 DesignJet 330 Front Panel 3Ć13 DesignJet 350C Front Panel 3Ć13 ThirdĆParty Inks and...3Ć14 PowerĆOn SelfĆTests 3Ć14 Demonstration Plot 3Ć14 Example of Setup Sheet (DesignJet 250C 3Ć15 Example of Setup Sheet (DesignJet 350C 3Ć16 4 Preventive Maintenance Moisture on Plotter 4Ć2 Level of Plotter Usage 4Ć2 Friction on ...
...Assembly (Optional 3Ć8 Installing the Plotter (more ' User's Guide 3Ć12 Using the Plotter (more ' Quick Reference Guide 3Ć12 DesignJet 230 Front Panel 3Ć12 DesignJet 250C Front Panel 3Ć12 DesignJet 330 Front Panel 3Ć13 DesignJet 350C Front Panel 3Ć13 ThirdĆParty Inks and...3Ć14 PowerĆOn SelfĆTests 3Ć14 Demonstration Plot 3Ć14 Example of Setup Sheet (DesignJet 250C 3Ć15 Example of Setup Sheet (DesignJet 350C 3Ć16 4 Preventive Maintenance Moisture on Plotter 4Ć2 Level of Plotter Usage 4Ć2 Friction on ...
Service Manual
Page 9
... ' User's Guide, chapter 1 7Ć2 Color Cartridge Test (See ' User's Guide, chapter 3 7Ć2 Service Modes 7Ć3 Entering Service Mode 1 7Ć3 Entering Service Mode 2 7Ć4 Stopping a Test 7Ć4 FrontĆPanel Keys in Service Mode 7Ć5 Pressing Two Keys Together 7Ć5 Software Diagnostics and Hardware Tools 7Ć5 ServiceĆMode 1 (DesignJet 230 7Ć6 ServiceĆMode 2 (DesignJet 250C 7Ć...
... ' User's Guide, chapter 1 7Ć2 Color Cartridge Test (See ' User's Guide, chapter 3 7Ć2 Service Modes 7Ć3 Entering Service Mode 1 7Ć3 Entering Service Mode 2 7Ć4 Stopping a Test 7Ć4 FrontĆPanel Keys in Service Mode 7Ć5 Pressing Two Keys Together 7Ć5 Software Diagnostics and Hardware Tools 7Ć5 ServiceĆMode 1 (DesignJet 230 7Ć6 ServiceĆMode 2 (DesignJet 250C 7Ć...
Service Manual
Page 14
... plotter settings from software applications, on paper and other media. Description Applications HP DesignJet 230 and 330 (monochrome) and HP DesignJet 250C and 350C (color) plotters are supplied with the plotters: D AutoCAD for DOS D AutoCAD for Windows D MicroSoft Windows Applications (Other application software ' User's Guide, chapter 1.) Graphic Languages The plotters accept drawing data in the following graphic...
... plotter settings from software applications, on paper and other media. Description Applications HP DesignJet 230 and 330 (monochrome) and HP DesignJet 250C and 350C (color) plotters are supplied with the plotters: D AutoCAD for DOS D AutoCAD for Windows D MicroSoft Windows Applications (Other application software ' User's Guide, chapter 1.) Graphic Languages The plotters accept drawing data in the following graphic...
Service Manual
Page 16
...also ' HP Media Reference Guide) Monochrome Plotting Color Plotting Plain paper and plotter paper Plain vellum (HP preferred) Plain translucent paper (HP preferred) HP single-matte polyester film HP special inkjet paper or equivalent non-HP media 330 350C For additional media types available ' User's Guide, chapter ...For additional information ' User's Guide, chapter 6. The E/A0Ćsize legs include a media diverter to prevent large media sizes from hitting the ground. The kit can order an upgrade kit to upgrade a DesignJet 330 to a Designjet 350C. For additional ...
...also ' HP Media Reference Guide) Monochrome Plotting Color Plotting Plain paper and plotter paper Plain vellum (HP preferred) Plain translucent paper (HP preferred) HP single-matte polyester film HP special inkjet paper or equivalent non-HP media 330 350C For additional media types available ' User's Guide, chapter ...For additional information ' User's Guide, chapter 6. The E/A0Ćsize legs include a media diverter to prevent large media sizes from hitting the ground. The kit can order an upgrade kit to upgrade a DesignJet 330 to a Designjet 350C. For additional ...
Service Manual
Page 20
... the parallel interface. (Interface descriptions ' Service Manual, chapter 5, w Input/Output Interfaces.) 230 250C (Pin specifications ' User's Guide, chapter 5, w Interface specifications.) 330 350C (Pin specifications ' User's Guide, chapter 10, w Interface specifications.) (Cable part numbers ' Service Manual, chapter 10.) 2Ć... table below lists the power requirements for the RSĆ232ĆC interface. Power Requirements HP DesignJet 230 and 330 and HP DesignJet 250C and 350C plotters have a protective earth (ground) terminal. A longer cable is permissible,...
... the parallel interface. (Interface descriptions ' Service Manual, chapter 5, w Input/Output Interfaces.) 230 250C (Pin specifications ' User's Guide, chapter 5, w Interface specifications.) 330 350C (Pin specifications ' User's Guide, chapter 10, w Interface specifications.) (Cable part numbers ' Service Manual, chapter 10.) 2Ć... table below lists the power requirements for the RSĆ232ĆC interface. Power Requirements HP DesignJet 230 and 330 and HP DesignJet 250C and 350C plotters have a protective earth (ground) terminal. A longer cable is permissible,...
Service Manual
Page 21
... (12.9 in) 31 kg (68.2 lb) C4699Ć90000 Site Planning and Requirements 2Ć3 Idle specification assumes fan is off. Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w Position the plotter.) Hardware: Operating environment: Plotter With cartridges and media: Environmental Specifications Environmental Class B2 Temperature 0 to 55_C (32 to 131_F) 15 to...
... (12.9 in) 31 kg (68.2 lb) C4699Ć90000 Site Planning and Requirements 2Ć3 Idle specification assumes fan is off. Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w Position the plotter.) Hardware: Operating environment: Plotter With cartridges and media: Environmental Specifications Environmental Class B2 Temperature 0 to 55_C (32 to 131_F) 15 to...
Service Manual
Page 34
Installing the Plotter (Instructions ' User's Guide, chapter 1, Setting up the plotter.) Using the Plotter (Instructions ' Quick Reference Guide.) DesignJet 230 Front Panel Setup Read Settings Align Cartridges Replot Paper or vellum or translucent Film Cartridge Fast Normal Both ON = Best Error Load Media Ready DesignJet 250C Front Panel Form Feed Media Type Print Quality Cancel Setup Read...
Installing the Plotter (Instructions ' User's Guide, chapter 1, Setting up the plotter.) Using the Plotter (Instructions ' Quick Reference Guide.) DesignJet 230 Front Panel Setup Read Settings Align Cartridges Replot Paper or vellum or translucent Film Cartridge Fast Normal Both ON = Best Error Load Media Ready DesignJet 250C Front Panel Form Feed Media Type Print Quality Cancel Setup Read...
Service Manual
Page 36
... If a failure occurs, an error is resident in the Language box of the setup sheet on the following page. (Instructions ' User's Guide, chapter 1, w Change the language, ' User's Guide, chapter 1, w Send a sample plot or demo plot.) 3Ć14 Installation and Configuration C4699Ć90000 Verifying Plotter Operation The plotters... ink systems (or any other nonĆsupported HP supply or accessory), the repair will be applied to the use with any of its DesignJet series plotters or printers. If a failure or damage to such HP products is properly functioning and to plot in any...
... If a failure occurs, an error is resident in the Language box of the setup sheet on the following page. (Instructions ' User's Guide, chapter 1, w Change the language, ' User's Guide, chapter 1, w Send a sample plot or demo plot.) 3Ć14 Installation and Configuration C4699Ć90000 Verifying Plotter Operation The plotters... ink systems (or any other nonĆsupported HP supply or accessory), the repair will be applied to the use with any of its DesignJet series plotters or printers. If a failure or damage to such HP products is properly functioning and to plot in any...
Service Manual
Page 47
For further information ' User's Guide, chapter 2. A charge can be used. Removing Static Charge from the Media An antiĆstatic brush ...media. The pinchĆarm sensor is manually slid across the paper to cut the plot from building up on the DesignJet 330 and 350C roll media can cause the media to stick to release the switch as the pinchĆarms are... it is gripped by the pinchĆarms. There is no pinchĆarm sensor on the DesignJet 230 and 250C but there is one on the DesignJet 330 and 350C. 330 350C PinchĆArm Sensor The pinchĆarm sensor is a switch ...
For further information ' User's Guide, chapter 2. A charge can be used. Removing Static Charge from the Media An antiĆstatic brush ...media. The pinchĆarm sensor is manually slid across the paper to cut the plot from building up on the DesignJet 330 and 350C roll media can cause the media to stick to release the switch as the pinchĆarms are... it is gripped by the pinchĆarms. There is no pinchĆarm sensor on the DesignJet 230 and 250C but there is one on the DesignJet 330 and 350C. 330 350C PinchĆArm Sensor The pinchĆarm sensor is a switch ...
Service Manual
Page 53
...- While printing, depending on the ink separator to suck ink from becoming clogged. For the correct part numbers for the DesignJet 230/250C and DesignJet 330/350C look identical, their characteristics are now located on : cartridge, humidity, temperature, and plot ink density. D The... spittoon is located on that of the cartridges. Primer The plotters feature a manual primer, based on the right side of the DesignJet 650C. (See ' User's Guide, w Cleaning the cartridge nozzles.) D A bellows assembly provides a vacuum to prevent them from the nozzles. Although the primers for...
...- While printing, depending on the ink separator to suck ink from becoming clogged. For the correct part numbers for the DesignJet 230/250C and DesignJet 330/350C look identical, their characteristics are now located on : cartridge, humidity, temperature, and plot ink density. D The... spittoon is located on that of the cartridges. Primer The plotters feature a manual primer, based on the right side of the DesignJet 650C. (See ' User's Guide, w Cleaning the cartridge nozzles.) D A bellows assembly provides a vacuum to prevent them from the nozzles. Although the primers for...
Service Manual
Page 97
... was the carriageĆto the right, and remove it with the vertical grooves on the carriage. plotter, perform the black cartridgeĆalignment. (Details ' User's Guide.) C4699Ć90000 Removal and Replacement 6Ć39 10 Slide the carriage to Ćmedia distance ' page 7Ć11. Make sure that you correctly reconnect...
... was the carriageĆto the right, and remove it with the vertical grooves on the carriage. plotter, perform the black cartridgeĆalignment. (Details ' User's Guide.) C4699Ć90000 Removal and Replacement 6Ć39 10 Slide the carriage to Ćmedia distance ' page 7Ć11. Make sure that you correctly reconnect...
Service Manual
Page 110
...Calibration Required Black Cartridge Alignment Accuracy Calibration Accuracy Calibration Accuracy Calibration 1. Color Cartridge Test 230 250C Instructions ' User's Guide, chapter 3. 330 350C Instructions ' User's Guide, chapter 5. Plot Quality (More ' chapter 8): Jagged vertical black or gray lines on...lines on plots Shadows appear beside colors 330 350C Banding Black Cartridge Alignment 230 250C Instructions ' User's Guide, chapter 1. 330 350C Instructions ' User's Guide, chapter 5. Color Cartridge Test 3. When to Calibrate the Plotter Indications or ...
...Calibration Required Black Cartridge Alignment Accuracy Calibration Accuracy Calibration Accuracy Calibration 1. Color Cartridge Test 230 250C Instructions ' User's Guide, chapter 3. 330 350C Instructions ' User's Guide, chapter 5. Plot Quality (More ' chapter 8): Jagged vertical black or gray lines on...lines on plots Shadows appear beside colors 330 350C Banding Black Cartridge Alignment 230 250C Instructions ' User's Guide, chapter 1. 330 350C Instructions ' User's Guide, chapter 5. Color Cartridge Test 3. When to Calibrate the Plotter Indications or ...
Service Manual
Page 140
...or badly positioned. Send your plot from your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is no activity at all from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 4.) - LEDs On (Error Off) Cartridges: One or ...more of the cartridges is loaded. Steady 6 Steady 9 Ready: Ready to plot. 230 250C Error Codes for a special internal plot, press the appropriate key combination. (...
...or badly positioned. Send your plot from your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is no activity at all from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 4.) - LEDs On (Error Off) Cartridges: One or ...more of the cartridges is loaded. Steady 6 Steady 9 Ready: Ready to plot. 230 250C Error Codes for a special internal plot, press the appropriate key combination. (...
Service Manual
Page 141
... it with a task or is loaded. Flashing 29 C4699Ć90000 Troubleshooting 8Ć7 D Remove each cartridge and run the BlackĆCartridge Alignment Procedure. (Instructions ' User's Guide, chapter 1.) D Replace the trailing cable. Flashing 6 Ready: The plotter is busy with a no sheet is receiving a file. Wait. Replace each cartridge. LEDs Flashing Load Media...
... it with a task or is loaded. Flashing 29 C4699Ć90000 Troubleshooting 8Ć7 D Remove each cartridge and run the BlackĆCartridge Alignment Procedure. (Instructions ' User's Guide, chapter 1.) D Replace the trailing cable. Flashing 6 Ready: The plotter is busy with a no sheet is receiving a file. Wait. Replace each cartridge. LEDs Flashing Load Media...
Service Manual
Page 142
...D Replace the media sensor. Make sure that the trailing cable is loaded. To check the plotter settings, use the setup sheet. (Instructions ' User's Guide, chapter 1.) D Also check your interface cable and connections. Check if recent service notes have some problems using a Windows driver when the Fast ...the drawing to correctly grasp the media and misaligns it again. (Tips ' User's Guide, chapter 4, and mediaĆloading guide C3190Ć90162.) When you load the media too slowly. The roller is an HP 712 workstation, you may also occur if you could break the mediaĆ...
...D Replace the media sensor. Make sure that the trailing cable is loaded. To check the plotter settings, use the setup sheet. (Instructions ' User's Guide, chapter 1.) D Also check your interface cable and connections. Check if recent service notes have some problems using a Windows driver when the Fast ...the drawing to correctly grasp the media and misaligns it again. (Tips ' User's Guide, chapter 4, and mediaĆloading guide C3190Ć90162.) When you load the media too slowly. The roller is an HP 712 workstation, you may also occur if you could break the mediaĆ...
Service Manual
Page 147
... Steady 6 Ready: Ready to plot, but no activity at all from your computer or, for you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) - Instructions ' User's Guide, chapter 2. Load a sheet. LEDs On (Error Off) Load Media: No sheet is open. Steady 2 Flashing 6 C4699Ć90000 Troubleshooting 8..., press the appropriate key combination. (Keys ' Quick Reference Guide.) LEDs Flashing Load Media + Ready: The plotter has a file in memory, which it is waiting to plot. 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is no...
... Steady 6 Ready: Ready to plot, but no activity at all from your computer or, for you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) - Instructions ' User's Guide, chapter 2. Load a sheet. LEDs On (Error Off) Load Media: No sheet is open. Steady 2 Flashing 6 C4699Ć90000 Troubleshooting 8..., press the appropriate key combination. (Keys ' Quick Reference Guide.) LEDs Flashing Load Media + Ready: The plotter has a file in memory, which it is waiting to plot. 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is no...