Service Manual
Page 9
...FrontĆPanel LEDs 8Ć5 Error Codes for the DesignJet 230 and 250C Plotters 8Ć6 No LEDs On 8Ć6 LEDs On (Error Off 8Ć6 LEDs Flashing 8Ć7 Error LED On 8Ć9 Error Codes for the DesignJet 330 and 350C Plotters 8Ć...DesignJet 230 and 250C Plotters 8Ć19 System Errors for the DesignJet 330 and 350C Plotters 8Ć23 EEROM Errors 8Ć27 EEROM Model ID Configuration Procedure for the DesignJet 330 and 350C . . . . . 8Ć28 Troubleshooting Tips 8Ć30 Service Tests 8Ć35 Which Service Test to Perform 8Ć35 Viewing Test Output on an HP...
...FrontĆPanel LEDs 8Ć5 Error Codes for the DesignJet 230 and 250C Plotters 8Ć6 No LEDs On 8Ć6 LEDs On (Error Off 8Ć6 LEDs Flashing 8Ć7 Error LED On 8Ć9 Error Codes for the DesignJet 330 and 350C Plotters 8Ć...DesignJet 230 and 250C Plotters 8Ć19 System Errors for the DesignJet 330 and 350C Plotters 8Ć23 EEROM Errors 8Ć27 EEROM Model ID Configuration Procedure for the DesignJet 330 and 350C . . . . . 8Ć28 Troubleshooting Tips 8Ć30 Service Tests 8Ć35 Which Service Test to Perform 8Ć35 Viewing Test Output on an HP...
Service Manual
Page 36
... perform a failure analysis by interpreting the LED error code. (Details ' chapter 8.) Demonstration Plot You can set the demonstration plot, to help identify problems if any other nonĆsupported HP supply or accessory), the repair will be directly...error is resident in the plotters. In such cases, standard time and material charges will NOT be covered under HP's warranty or maintenance contract. If a failure or damage to such HP products is properly functioning and to plot in the Language box of the setup sheet on , it automatically performs a series of its DesignJet...
... perform a failure analysis by interpreting the LED error code. (Details ' chapter 8.) Demonstration Plot You can set the demonstration plot, to help identify problems if any other nonĆsupported HP supply or accessory), the repair will be directly...error is resident in the plotters. In such cases, standard time and material charges will NOT be covered under HP's warranty or maintenance contract. If a failure or damage to such HP products is properly functioning and to plot in the Language box of the setup sheet on , it automatically performs a series of its DesignJet...
Service Manual
Page 136
You can perform a failure analysis by interpreting the LED error code. (Details ' later in this chapter.) Self Test and Initialization The powerĆon self test and initialization procedure does the following: 1 Initializes the servo processor. 2 ... to accept media. 8Ć2 Troubleshooting C4699Ć90000 If the cover is indicated on . These are completed after about 30 seconds. If a failure occurs, an error is open, nothing further happens until you close it. 10 Initializes the carriage axis (YĆaxis). 330 350C 11 Uses the mark encoder to check...
You can perform a failure analysis by interpreting the LED error code. (Details ' later in this chapter.) Self Test and Initialization The powerĆon self test and initialization procedure does the following: 1 Initializes the servo processor. 2 ... to accept media. 8Ć2 Troubleshooting C4699Ć90000 If the cover is indicated on . These are completed after about 30 seconds. If a failure occurs, an error is open, nothing further happens until you close it. 10 Initializes the carriage axis (YĆaxis). 330 350C 11 Uses the mark encoder to check...
Service Manual
Page 139
... and Print Quality. DesignJet 230 plotters have no LED number 7. FrontĆPanel LEDs 123 456 78 9 5 1 2 3 4 5 6 (7 ) 8 9 LED Symbols: Off On (Steady) Flashing ? Can be On or Off LED Numbers: 123 4 56 78 9 LED Code LEDĆCode Examples: Flashing 29 LEDs 2 and 9 are on. Error codes The following pages contain the possible error codes and the instructions...
... and Print Quality. DesignJet 230 plotters have no LED number 7. FrontĆPanel LEDs 123 456 78 9 5 1 2 3 4 5 6 (7 ) 8 9 LED Symbols: Off On (Steady) Flashing ? Can be On or Off LED Numbers: 123 4 56 78 9 LED Code LEDĆCode Examples: Flashing 29 LEDs 2 and 9 are on. Error codes The following pages contain the possible error codes and the instructions...
Service Manual
Page 140
Send your plot from your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is no activity at all from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 4.) - LEDs On (Error Off) Cartridges: One or more of the cartridges is .... Load or reseat the cartridges. (Instructions ' Quick Reference Guide.) Steady 2 Load Media: No sheet is missing or badly positioned. 230 250C Error Codes for a special internal plot, press the appropriate key combination. (Keys ' Quick Reference Guide.) 8Ć6 Troubleshooting C4699Ć90000
Send your plot from your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is no activity at all from the plotter, you may have a power problem. (Troubleshooting ' User's Guide, chapter 4.) - LEDs On (Error Off) Cartridges: One or more of the cartridges is .... Load or reseat the cartridges. (Instructions ' Quick Reference Guide.) Steady 2 Load Media: No sheet is missing or badly positioned. 230 250C Error Codes for a special internal plot, press the appropriate key combination. (Keys ' Quick Reference Guide.) 8Ć6 Troubleshooting C4699Ć90000
Service Manual
Page 145
...or is badly connected, or the trailing cable is incorrect, the problem may be a problem with this error, report the problem to see if the problem disappears. See also error code Steady 346. D Paper jam. D Are cartridges correctly aligned? if alignment is faulty. For more precise... troubleshooting ' page 8Ć19, w System Errors. D Turn the plotter off, and then on again to your HP Response Center. There could also be...
...or is badly connected, or the trailing cable is incorrect, the problem may be a problem with this error, report the problem to see if the problem disappears. See also error code Steady 346. D Paper jam. D Are cartridges correctly aligned? if alignment is faulty. For more precise... troubleshooting ' page 8Ć19, w System Errors. D Turn the plotter off, and then on again to your HP Response Center. There could also be...
Service Manual
Page 147
D Plotter is waiting for you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) - 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is no sheet is loaded. Instructions ' User's Guide, chapter 2. Steady 2 Steady ... 2 Flashing 6 C4699Ć90000 Troubleshooting 8Ć13 LEDs Off 26 Off Load Media + Ready: Possible causes are: D Cover is loaded. LEDs On (Error Off) Load Media: No sheet is open. Send your computer or, for a special internal plot, press the appropriate key combination. (Keys ' Quick Reference ...
D Plotter is waiting for you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.) - 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is no sheet is loaded. Instructions ' User's Guide, chapter 2. Steady 2 Steady ... 2 Flashing 6 C4699Ć90000 Troubleshooting 8Ć13 LEDs Off 26 Off Load Media + Ready: Possible causes are: D Cover is loaded. LEDs On (Error Off) Load Media: No sheet is open. Send your computer or, for a special internal plot, press the appropriate key combination. (Keys ' Quick Reference ...
Service Manual
Page 153
... circuit. C4699Ć90000 Troubleshooting 8Ć19 D Faulty or badly connected trailing cable. D Faulty carriage. 230 250C System Errors for the DesignJet 230 and 250C Plotters The DesignJet 230 and 250C plotters have many failure modes that you may be able to find out what line of the ...- 1735 1739 YĆaxis servo error during bench run. - 1907 1973 X/YĆaxis servo error during bench run. 3014 3013 3079 Cartridge continuity: D Cartridges badly seated. The last system error, and the line number of the firmware code the error appeared, and interpret this plot. 2...
... circuit. C4699Ć90000 Troubleshooting 8Ć19 D Faulty or badly connected trailing cable. D Faulty carriage. 230 250C System Errors for the DesignJet 230 and 250C Plotters The DesignJet 230 and 250C plotters have many failure modes that you may be able to find out what line of the ...- 1735 1739 YĆaxis servo error during bench run. - 1907 1973 X/YĆaxis servo error during bench run. 3014 3013 3079 Cartridge continuity: D Cartridges badly seated. The last system error, and the line number of the firmware code the error appeared, and interpret this plot. 2...
Service Manual
Page 157
...Faulty carriage. C4699Ć90000 Troubleshooting 8Ć23 Error in swathĆRAM test: D Faulty electronics module Error in A/D convertor test: D Faulty trailing cable. 330 350C System Errors for the DesignJet 330 and 350C Plotters The DesignJet 330 and 350C plotters have many failure modes that...3592 3601 Failure (and most frequent causes) YĆaxis servo error during bench run . D Faulty electronics module. D Faulty carriage. The last system error, and the line number of the firmware code the error appeared, and interpret this plot. 2 See if the line number...
...Faulty carriage. C4699Ć90000 Troubleshooting 8Ć23 Error in swathĆRAM test: D Faulty electronics module Error in A/D convertor test: D Faulty trailing cable. 330 350C System Errors for the DesignJet 330 and 350C Plotters The DesignJet 330 and 350C plotters have many failure modes that...3592 3601 Failure (and most frequent causes) YĆaxis servo error during bench run . D Faulty electronics module. D Faulty carriage. The last system error, and the line number of the firmware code the error appeared, and interpret this plot. 2 See if the line number...
Service Manual
Page 166
...262;plates. Faulty electronics module: Failure of its DesignJet series plotters or printers. In this water dripping onto the main ..., standard time and material charges will NOT be covered under HP's warranty or maintenance contract. To stop this case you can...electronics module: The gasket to service the plotter or printer." See also error codes Flashing 39, Steady 139, and Steady 349. If a failure or damage...the electronics. Condensation: In conditions of the motor/sensor connectors on . 230 250C Failure in incomplete plots. Damage to happen.) 8Ć32 Troubleshooting...
...262;plates. Faulty electronics module: Failure of its DesignJet series plotters or printers. In this water dripping onto the main ..., standard time and material charges will NOT be covered under HP's warranty or maintenance contract. To stop this case you can...electronics module: The gasket to service the plotter or printer." See also error codes Flashing 39, Steady 139, and Steady 349. If a failure or damage...the electronics. Condensation: In conditions of the motor/sensor connectors on . 230 250C Failure in incomplete plots. Damage to happen.) 8Ć32 Troubleshooting...
Service Manual
Page 171
...You can also run the bail cycle test in , to your HP Response Center, if the problem cannot be gently raised and then lowered. This causes the bail to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this time it parks beyond the engaging lever, so... that the gears are not engaged. d The top of the bail system, service station and carriage drive. 1 In service mode 1, press Bail Cycle Test. However, this code specifies more precisely what has...
...You can also run the bail cycle test in , to your HP Response Center, if the problem cannot be gently raised and then lowered. This causes the bail to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this time it parks beyond the engaging lever, so... that the gears are not engaged. d The top of the bail system, service station and carriage drive. 1 In service mode 1, press Bail Cycle Test. However, this code specifies more precisely what has...
Service Manual
Page 172
...include carriageĆaxis initialization. Maximum PWM: For each carriage cycle. OK Failed Output to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this information in the service station. ALT CarriageĆAxis Test This tests the operation of the plotter when the test begins...Include this code specifies more precisely what has gone wrong during the test. The movement alternates between two speeds: 67.73 cm/sec and 33.87 cm/sec (26.67 inches/sec and 13.33 inches/sec). The maximum allowed is parked in the report to your HP Response ...
...include carriageĆaxis initialization. Maximum PWM: For each carriage cycle. OK Failed Output to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this information in the service station. ALT CarriageĆAxis Test This tests the operation of the plotter when the test begins...Include this code specifies more precisely what has gone wrong during the test. The movement alternates between two speeds: 67.73 cm/sec and 33.87 cm/sec (26.67 inches/sec and 13.33 inches/sec). The maximum allowed is parked in the report to your HP Response ...
Service Manual
Page 173
...error has occurred in the sensor test, this code specifies more precisely what has gone wrong. Sensor sensitivity: The sensitivity measured during the test. If the test fails, one or both of these LEDs flash as indicated below: Both OK Sensor Failed Flex-Circuit Connection Failed Both Failed Output to your HP.... During the test, the Cartridges and Error LEDs turn on (steady) if the carriage test has not found an error. Pen 2 = Yellow; The figures should vary from 255 to 0. 230 250C Carriage Test for the DesignJet 230 and 250C This tests the operation of ...
...error has occurred in the sensor test, this code specifies more precisely what has gone wrong. Sensor sensitivity: The sensitivity measured during the test. If the test fails, one or both of these LEDs flash as indicated below: Both OK Sensor Failed Flex-Circuit Connection Failed Both Failed Output to your HP.... During the test, the Cartridges and Error LEDs turn on (steady) if the carriage test has not found an error. Pen 2 = Yellow; The figures should vary from 255 to 0. 230 250C Carriage Test for the DesignJet 230 and 250C This tests the operation of ...
Service Manual
Page 174
Status. Error code: If an error has occurred in the sensor test, this information in the report to 0. Pen 2 =... If the test fails, one, two or all nozzles. Pen 0 = Cyan; 330 350C Carriage Test for the DesignJet 330 and 350C This tests the operation of the carriage sensor and the connection between 255 and 0. Carriage Test The ...on (steady) if the carriage test has not found an error. This can be fixed. Sensor sensitivity: The sensitivity measured during the test. The figures should vary from 255 to your HP Response Center, if the problem cannot be done using the ...
Status. Error code: If an error has occurred in the sensor test, this information in the report to 0. Pen 2 =... If the test fails, one, two or all nozzles. Pen 0 = Cyan; 330 350C Carriage Test for the DesignJet 330 and 350C This tests the operation of the carriage sensor and the connection between 255 and 0. Carriage Test The ...on (steady) if the carriage test has not found an error. This can be fixed. Sensor sensitivity: The sensitivity measured during the test. The figures should vary from 255 to your HP Response Center, if the problem cannot be done using the ...
Service Manual
Page 175
... System Errors, page 8Ć19 (for DesignJet 230 and 250C) or page 8Ć23 (for this test. C4699Ć90000 Troubleshooting 8Ć41 If the test does not find an error, the Load Media LED (or the Ready LED, if you exchange the electronics module. The error code is reported by an error code on ...shift key does not act as a ISteady 1238I (for DesignJet 230 and 250C) or a ISteady 1389I (for about 50 seconds while the plotter performs the electrical test. Otherwise, an error is usually shown as a stop-the-test key for DesignJet 330 and 350C), to be able to correctly troubleshoot the...
... System Errors, page 8Ć19 (for DesignJet 230 and 250C) or page 8Ć23 (for this test. C4699Ć90000 Troubleshooting 8Ć41 If the test does not find an error, the Load Media LED (or the Ready LED, if you exchange the electronics module. The error code is reported by an error code on ...shift key does not act as a ISteady 1238I (for DesignJet 230 and 250C) or a ISteady 1389I (for about 50 seconds while the plotter performs the electrical test. Otherwise, an error is usually shown as a stop-the-test key for DesignJet 330 and 350C), to be able to correctly troubleshoot the...
Service Manual
Page 177
... Load Media LED (or the Ready LED, if you have already loaded media) turns on the front panel. Otherwise, an error is not available, you can place a jumper between pins 2 and 3 of the serial port for the test. 2 In service mode 2, hold down the ...the plotter performs the input/output test. C4699Ć90000 Troubleshooting 8Ć43 Status. If a connector is reported by an error code on again. 230 250C Input/Output Test for the DesignJet 230/250C Only The input/output test performs the following: D Parallel input/output test: Reads the data and status registers of the...
... Load Media LED (or the Ready LED, if you have already loaded media) turns on the front panel. Otherwise, an error is not available, you can place a jumper between pins 2 and 3 of the serial port for the test. 2 In service mode 2, hold down the ...the plotter performs the input/output test. C4699Ć90000 Troubleshooting 8Ć43 Status. If a connector is reported by an error code on again. 230 250C Input/Output Test for the DesignJet 230/250C Only The input/output test performs the following: D Parallel input/output test: Reads the data and status registers of the...
Service Manual
Page 183
...: Factory Calibration Factor: (This is for the DesignJet 230 and 250C The service configuration plot contains the following information: DesignJet 230/250C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM CONTENTS (This is...102. Incorrect if you have cleared the EEROM.) Number of Bail Errors: Number of System Errors: Last System Error: (To correctly interpret this information, refer to page 8-19.) Last System Error Data: (To correctly interpret this information, refer to interpret.) NOTE:...
...: Factory Calibration Factor: (This is for the DesignJet 230 and 250C The service configuration plot contains the following information: DesignJet 230/250C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM CONTENTS (This is...102. Incorrect if you have cleared the EEROM.) Number of Bail Errors: Number of System Errors: Last System Error: (To correctly interpret this information, refer to page 8-19.) Last System Error Data: (To correctly interpret this information, refer to interpret.) NOTE:...
Service Manual
Page 187
...and printed on again. Typical value = 75. Encoder Tests, Maximum X-Axis PWM (X-Axis = Media Axis.) This should be less than 102. 230 250C Servo/Encoder Test The servo/encoder test performs the following: D MediaĆaxis encoder test: Verifies the operation of six short steps, changing...;axis feedback). D Records the maximum pulseĆwidth modulations used. If the test finds an error, it is indicated by an error code on the service configuration plot. 1 In service mode 2: 230 250C Hold down the ALT key and press Servo/Encoder Test. 330 350C Press Servo/Encoder Test...
...and printed on again. Typical value = 75. Encoder Tests, Maximum X-Axis PWM (X-Axis = Media Axis.) This should be less than 102. 230 250C Servo/Encoder Test The servo/encoder test performs the following: D MediaĆaxis encoder test: Verifies the operation of six short steps, changing...;axis feedback). D Records the maximum pulseĆwidth modulations used. If the test finds an error, it is indicated by an error code on the service configuration plot. 1 In service mode 2: 230 250C Hold down the ALT key and press Servo/Encoder Test. 330 350C Press Servo/Encoder Test...
Service Manual
Page 193
...appear as shown below: 1 2 3a 3b 4a 4b Carriage Swath Direction 1 No error 2 Bidirectional error 3a Theta-Z error 3b Theta-Z error 4a Combined error 4b Combined error Customer Expectations Although the VLS specification satisfies the expectations of most customers, some may complain ... VerticalĆline straightness is a measure of the horizontal distance between carriage bushings and slider rod: 230 250C (See ' Error code Steady 346.) 330 350C (See ' Error code Steady 234.) C4699Ć90000 Troubleshooting 8Ć59 D Friction between the segments of a vertical line...
...appear as shown below: 1 2 3a 3b 4a 4b Carriage Swath Direction 1 No error 2 Bidirectional error 3a Theta-Z error 3b Theta-Z error 4a Combined error 4b Combined error Customer Expectations Although the VLS specification satisfies the expectations of most customers, some may complain ... VerticalĆline straightness is a measure of the horizontal distance between carriage bushings and slider rod: 230 250C (See ' Error code Steady 346.) 330 350C (See ' Error code Steady 234.) C4699Ć90000 Troubleshooting 8Ć59 D Friction between the segments of a vertical line...
Service Manual
Page 255
.../350C, 8Ć14 servo XĆaxis DesignJet 230/250C, 8Ć9 DesignJet 330/350C, 8Ć15 YĆaxis DesignJet 230/250C, 8Ć10 DesignJet 330/350C, 8Ć16 XĆaxis calibration DesignJet 230/250C, 8Ć11 DesignJet 330/350C, 8Ć16 error codes HP DesignJet 230 and 250C, 8Ć6 flashing 13, 8Ć7 flashing 23, 8...35, 8Ć15 steady 369, 8Ć17 steady 38, 8Ć15 steady 6, 8Ć13 error LED, 8Ć15 errors EEROM, 8Ć27 system DesignJet 230/250C, 8Ć19 DesignJet 330/350C, 8Ć23 ESD, GlossaryĆ3 precautions, 6Ć2 Ethernet, 1Ć3, 10Ć28...
.../350C, 8Ć14 servo XĆaxis DesignJet 230/250C, 8Ć9 DesignJet 330/350C, 8Ć15 YĆaxis DesignJet 230/250C, 8Ć10 DesignJet 330/350C, 8Ć16 XĆaxis calibration DesignJet 230/250C, 8Ć11 DesignJet 330/350C, 8Ć16 error codes HP DesignJet 230 and 250C, 8Ć6 flashing 13, 8Ć7 flashing 23, 8...35, 8Ć15 steady 369, 8Ć17 steady 38, 8Ć15 steady 6, 8Ć13 error LED, 8Ć15 errors EEROM, 8Ć27 system DesignJet 230/250C, 8Ć19 DesignJet 330/350C, 8Ć23 ESD, GlossaryĆ3 precautions, 6Ć2 Ethernet, 1Ć3, 10Ć28...