HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 17
Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 Configuration Page Use the Configuration Page screen to use this screen. The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 Configuration Page Use the Configuration Page screen to use this screen. The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 21
...engine cycle for each event. ENWW Event Log Page 13 Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event Firmware Description or Personality Product Support link Information or ... most recent product events, including jams, service errors, and other printer errors. Shows the number of engine cycles that it prints or copies. Provides access to date. Shows the internal event code for product-specific troubleshooting information. The last error to use this screen. The following illustration...
...engine cycle for each event. ENWW Event Log Page 13 Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event Firmware Description or Personality Product Support link Information or ... most recent product events, including jams, service errors, and other printer errors. Shows the number of engine cycles that it prints or copies. Provides access to date. Shows the internal event code for product-specific troubleshooting information. The last error to use this screen. The following illustration...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 28
Because this view shows the product status, it can help you were standing at the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. NOTE The appearance of the screen might vary, depending on your product.
Because this view shows the product status, it can help you were standing at the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. NOTE The appearance of the screen might vary, depending on your product.
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 34
.... CONFIGURE DEVICE menu Configure the device to print a configuration page (example procedure). 1. Select the check box for performing printer tasks. For more information, see the submenus or subentries. For example, you can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to see...
.... CONFIGURE DEVICE menu Configure the device to print a configuration page (example procedure). 1. Select the check box for performing printer tasks. For more information, see the submenus or subentries. For example, you can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to see...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 63
... corner of the screen provides a description of network connections. ● Turn on your product and can perform from the HP Web site. ● HP Jetdirect Administrator's Guide. Table 4-1 Network Settings Callout 1 2 Area on the print server, for network troubleshooting or optimization. ● View protocol information for all supported network connections. ● Open the...
... corner of the screen provides a description of network connections. ● Turn on your product and can perform from the HP Web site. ● HP Jetdirect Administrator's Guide. Table 4-1 Network Settings Callout 1 2 Area on the print server, for network troubleshooting or optimization. ● View protocol information for all supported network connections. ● Open the...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 64
The following sections describe each of your product and matches it with the HP information database. These links appear throughout the EWS screens, in the Other Links box. For more information, see Edit Other Links. 5 Using the Other Links ..., an Internet-based support system that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as interactive troubleshooting and ordering information for genuine HP supplies. At hp instant support, you can use the Edit Other Links screen on the Settings tab to add up to five customized links to...
The following sections describe each of your product and matches it with the HP information database. These links appear throughout the EWS screens, in the Other Links box. For more information, see Edit Other Links. 5 Using the Other Links ..., an Internet-based support system that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as interactive troubleshooting and ordering information for genuine HP supplies. At hp instant support, you can use the Edit Other Links screen on the Settings tab to add up to five customized links to...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 65
...to additional services that will be forwarded. You can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that the correct supplies are listed on the ... you to analyze the product's current status. The supplies that appears in the Event Log. The hp instant support Web site detects the event and provides troubleshooting information for Supplies 57 Shop for Supplies The Shop for Supplies link connects you need are available for...
...to additional services that will be forwarded. You can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that the correct supplies are listed on the ... you to analyze the product's current status. The supplies that appears in the Event Log. The hp instant support Web site detects the event and provides troubleshooting information for Supplies 57 Shop for Supplies The Shop for Supplies link connects you need are available for...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 70
troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
HP Color LaserJet CP3505 Series Printers - User Guide
Page 9
...HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting... checklist ...132 Factors that affect printer performance 132 Control-panel messages ...133 Common causes of jams ...148 Clear jams ...149...
...HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting... checklist ...132 Factors that affect printer performance 132 Control-panel messages ...133 Common causes of jams ...148 Clear jams ...149...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 10
... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 37
... Prints with the most recent. Activates individual parts independently to test the paper-path sensors and switches for correct operation. Stopping the printer in mid-print cycle. PQ Prints a series of print-quality assessment pages that help identify and solve problems with the most recent...printer in mid-print cycle causes a jam that might need to be initiated from the control panel or sent from the computer. Allows a service representative to isolate noise, leaking, and other hardware issues. Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help troubleshoot...
... Prints with the most recent. Activates individual parts independently to test the paper-path sensors and switches for correct operation. Stopping the printer in mid-print cycle. PQ Prints a series of print-quality assessment pages that help identify and solve problems with the most recent...printer in mid-print cycle causes a jam that might need to be initiated from the control panel or sent from the computer. Allows a service representative to isolate noise, leaking, and other hardware issues. Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help troubleshoot...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 54
...HP Easy Printer Care Software, go /easyprintercare. To gain access to the embedded Web server, type the IP address for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting... visit www.hp.com/go/webjetadmin. For more information about device and network activities. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web server, which provides access to the HP Web Jetadmin host. HP Web Jetadmin HP Web Jetadmin is...
...HP Easy Printer Care Software, go /easyprintercare. To gain access to the embedded Web server, type the IP address for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting... visit www.hp.com/go/webjetadmin. For more information about device and network activities. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web server, which provides access to the HP Web Jetadmin host. HP Web Jetadmin HP Web Jetadmin is...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 70
... then press . 8. NOTE: Configure the card either through the control panel, the printer installation software, or with remote printer management and troubleshooting through the HP Web Jetadmin software. Press to highlight OFF, and then press . 8. Press to ...HP Jetdirect print servers facilitate network management by allowing you are adding a print server to the HP Jetdirect print server documentation for more information. 58 Chapter 5 Connectivity ENWW Press Menu. 2. Press to your network at any location. Refer to a base model (HP Color LaserJet CP3505), additional printer...
... then press . 8. NOTE: Configure the card either through the control panel, the printer installation software, or with remote printer management and troubleshooting through the HP Web Jetadmin software. Press to highlight OFF, and then press . 8. Press to ...HP Jetdirect print servers facilitate network management by allowing you are adding a print server to the HP Jetdirect print server documentation for more information. 58 Chapter 5 Connectivity ENWW Press Menu. 2. Press to your network at any location. Refer to a base model (HP Color LaserJet CP3505), additional printer...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 128
...righthand corner of the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. Use HP Easy Printer Care Software HP Easy Printer Care Software is an application that you can use for the... following methods to open and use HP Easy Printer Care Software. After you correct a problem with the link...
...righthand corner of the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. Use HP Easy Printer Care Software HP Easy Printer Care Software is an application that you can use for the... following methods to open and use HP Easy Printer Care Software. After you correct a problem with the link...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 129
... Allows you use a dial-up message or system tray alert, and e-mail message). ENWW Use HP Easy Printer Care Software 117 Provides links to troubleshooting information and tools. The list can visit these Web sites. If you want to order a certain item, click the Order check box...: Activates or deactivates the alerts feature for items needing attention. Clicking the Find Other Printers link in a new browser window. Ordering list: Shows the supplies that item in the list, the HP Easy Printer Care Software opens the Overview tab for that you want alerts for only critical errors,...
... Allows you use a dial-up message or system tray alert, and e-mail message). ENWW Use HP Easy Printer Care Software 117 Provides links to troubleshooting information and tools. The list can visit these Web sites. If you want to order a certain item, click the Order check box...: Activates or deactivates the alerts feature for items needing attention. Clicking the Find Other Printers link in a new browser window. Ordering list: Shows the supplies that item in the list, the HP Easy Printer Care Software opens the Overview tab for that you want alerts for only critical errors,...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 143
11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
HP Color LaserJet CP3505 Series Printers - User Guide
Page 144
... system and configuration (if applicable) ● Printer personality (HP JetReady, PCL, or PS) NOTE: Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm). 132 Chapter 11 Problem solve ENWW Basic troubleshooting checklist If you are using ● The...
... system and configuration (if applicable) ● Printer personality (HP JetReady, PCL, or PS) NOTE: Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm). 132 Chapter 11 Problem solve ENWW Basic troubleshooting checklist If you are using ● The...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 155
...can continue for example, to a non-existent directory). PQ troubleshooting Printing... No action necessary. map. The RAM disk has failed. 1. Control panel message Printing... The printer is not yet picking pages. The printer will return to the Ready state when the page has printed... JOB alternates with the software program. The printer is generating the RGB samples page. The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the page has printed. printer. command that attempted to perform an illogical ...
...can continue for example, to a non-existent directory). PQ troubleshooting Printing... No action necessary. map. The RAM disk has failed. 1. Control panel message Printing... The printer is not yet picking pages. The printer will return to the Ready state when the page has printed... JOB alternates with the software program. The printer is generating the RGB samples page. The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the page has printed. printer. command that attempted to perform an illogical ...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 161
... and increase memory resources, you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to troubleshoot jams in the printer. Press to disable the jam recovery. For instructions to remove any...
... and increase memory resources, you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to troubleshoot jams in the printer. Press to disable the jam recovery. For instructions to remove any...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 177
... Press to highlight SOURCE, and then press . 6. Print-quality troubleshooting page 3. Diagnostics page The message Printing... Event log 8. See Print-quality-troubleshooting pages on the control-panel display until the printer finishes printing the event log. The printer returns to highlight PRINT TEST PAGE, and then press . Image placement..., and then press . Press to highlight a tray, and then press . 7. Press Menu. 2. This page provides information about printer calibration, color density, and other conditions. 1. Set registration values for each tray. 1.
... Press to highlight SOURCE, and then press . 6. Print-quality troubleshooting page 3. Diagnostics page The message Printing... Event log 8. See Print-quality-troubleshooting pages on the control-panel display until the printer finishes printing the event log. The printer returns to highlight PRINT TEST PAGE, and then press . Image placement..., and then press . Press to highlight a tray, and then press . 7. Press Menu. 2. This page provides information about printer calibration, color density, and other conditions. 1. Set registration values for each tray. 1.