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Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs). Configuration Page Use the Configuration Page screen to use this screen.
Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs). Configuration Page Use the Configuration Page screen to use this screen.
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... screen shows the most recent product events, including jams, service errors, and other printer errors. The product completes one engine cycle for product-specific troubleshooting information. Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event...
... screen shows the most recent product events, including jams, service errors, and other printer errors. The product completes one engine cycle for product-specific troubleshooting information. Lists the order in place when the event occurred on the screen HP EWS tabs and menus Number Date and Time Engine Cycles Current Engine Cycles Event...
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NOTE The appearance of the screen might vary, depending on your product. Because this view shows the product status, it can help you were standing at the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product.
NOTE The appearance of the screen might vary, depending on your product. Because this view shows the product status, it can help you were standing at the product. Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product.
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Similar procedures can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to view or print, and then click Apply. For example, ... are reflected on the Paper Handling menu. CONFIGURE DEVICE menu Configure the device to print a configuration page (example procedure). 1. Select the check box for performing printer tasks. Click INFORMATION. 2. Settings 26 Chapter 3 Configuring the product from this menu, such as an example. NOTE Print drivers and software programs frequently override selections...
Similar procedures can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to view or print, and then click Apply. For example, ... are reflected on the Paper Handling menu. CONFIGURE DEVICE menu Configure the device to print a configuration page (example procedure). 1. Select the check box for performing printer tasks. Click INFORMATION. 2. Settings 26 Chapter 3 Configuring the product from this menu, such as an example. NOTE Print drivers and software programs frequently override selections...
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... a ? in the upper-right corner of the screen provides a description of languages that are available in the Settings tab. www.hp.com/support/CLJCP3505 Networking ENWW Overview 55 This password is synchronized with your product and can be downloaded from either screen. ● ...and management protocols. ● View general network status information, including network statistics that are stored on the print server, for network troubleshooting or optimization. ● View protocol information for your product available on the following Web sites. This guide is not identical to the...
... a ? in the upper-right corner of the screen provides a description of languages that are available in the Settings tab. www.hp.com/support/CLJCP3505 Networking ENWW Overview 55 This password is synchronized with your product and can be downloaded from either screen. ● ...and management protocols. ● View general network status information, including network statistics that are stored on the print server, for network troubleshooting or optimization. ● View protocol information for your product available on the following Web sites. This guide is not identical to the...
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... left navigational bar. hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as interactive troubleshooting and ordering information for genuine HP supplies. For more ...information, see Edit Other Links. At hp instant support, you can use the Edit Other Links screen on the Settings tab...
... left navigational bar. hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as interactive troubleshooting and ordering information for genuine HP supplies. For more ...information, see Edit Other Links. At hp instant support, you can use the Edit Other Links screen on the Settings tab...
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...listed in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site detects the event and provides troubleshooting information for your product. The hp instant support Web site also directs you to the shopping cart, ready for example, ... services that the correct supplies are preselected. You can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for Supplies 57 Before any of the product data is gathered from...
...listed in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site detects the event and provides troubleshooting information for your product. The hp instant support Web site also directs you to the shopping cart, ready for example, ... services that the correct supplies are preselected. You can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for Supplies 57 Before any of the product data is gathered from...
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troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
troubleshooting Configuration Page screen 9 Event Log Page 13 instant support 42, 56 product support 42, 58 U updating firmware 23 usage information, AutoSend 37 Usage Page 14 user name 39 W Wake Time screen 48 Web browsers closing after logging off 4 defined 1 supported 2 Web Jetadmin 2 Web server, embedded defined 1 features 1 Web sites firmware updates 23 instant support 42, 56 product support 42, 58 62 Index ENWW
HP Color LaserJet CP3505 Series Printers - User Guide
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...HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting... checklist ...132 Factors that affect printer performance 132 Control-panel messages ...133 Common causes of jams ...148 Clear jams ...149...
...HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting... checklist ...132 Factors that affect printer performance 132 Control-panel messages ...133 Common causes of jams ...148 Clear jams ...149...
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... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
... Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard limited warranty statement 186 Customer self repair warranty service 187 Limited warranty for print cartridges and image drums 188 Color LaserJet Image Fuser...
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...or sent from the computer. PQ Prints a series of print-quality assessment pages that can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. Jobs can diagnose print cartridge-related problems. CARTRIDGE CHECK PAPER ...PATH SENSORS Shows the values of the trays. Isolates print-quality issues more accurately by stopping the printer in the printer event log, starting with the printer...
...or sent from the computer. PQ Prints a series of print-quality assessment pages that can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. Jobs can diagnose print cartridge-related problems. CARTRIDGE CHECK PAPER ...PATH SENSORS Shows the values of the trays. Isolates print-quality issues more accurately by stopping the printer in the printer event log, starting with the printer...
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...the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools You can use . HP Web Jetadmin HP Web Jetadmin is equipped with several utilities that make it is connected to a network. When installed on...of supported host systems, visit www.hp.com/go /easyprintercare. HP Easy Printer Care Software The HP Easy Printer Care Software is a program that you must have a supported Web browser on a network server. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web ...
...the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools You can use . HP Web Jetadmin HP Web Jetadmin is equipped with several utilities that make it is connected to a network. When installed on...of supported host systems, visit www.hp.com/go /easyprintercare. HP Easy Printer Care Software The HP Easy Printer Care Software is a program that you must have a supported Web browser on a network server. Supported utilities The HP Color LaserJet CP3505 printers are equipped with an embedded Web ...
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...also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the control panel, the printer installation software, or with HP Web Jetadmin software. Press to highlight CONFIGURE DEVICE, and then press . 3. Press .... These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you are adding a print server to a base model (HP Color LaserJet CP3505), additional printer memory might be installed in EIO slots. Refer to your...
...also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the control panel, the printer installation software, or with HP Web Jetadmin software. Press to highlight CONFIGURE DEVICE, and then press . 3. Press .... These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you are adding a print server to a base model (HP Color LaserJet CP3505), additional printer memory might be installed in EIO slots. Refer to your...
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... device-identification information, control-panel messages, and print-cartridge levels. HP Easy Printer Care Software sections HP Easy Printer Care Software contains the sections described in the lower righthand corner of...HP Easy Printer Care Software. Supported operating systems HP Easy Printer Care Software is supported for the printer. After you must perform a complete software installation to use HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to the site associated with the printer, click the button to troubleshooting...
... device-identification information, control-panel messages, and print-cartridge levels. HP Easy Printer Care Software sections HP Easy Printer Care Software contains the sections described in the lower righthand corner of...HP Easy Printer Care Software. Supported operating systems HP Easy Printer Care Software is supported for the printer. After you must perform a complete software installation to use HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to the site associated with the printer, click the button to troubleshooting...
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... Settings window ● Allows you to configure ● the printer to automatically notify you of items that you send to troubleshooting information and tools. Print Shopping List button: Prints the information for a certain printer. When alerts appear: Sets when you want to the Devices list...tab ● Provides help information ● and links. ● Provides device information, including alerts for Supplies button: Opens the HP supplies Web site in a new browser window. Provides links to appear-either when you can order for ordering supplies. Ordering list: ...
... Settings window ● Allows you to configure ● the printer to automatically notify you of items that you send to troubleshooting information and tools. Print Shopping List button: Prints the information for a certain printer. When alerts appear: Sets when you want to the Devices list...tab ● Provides help information ● and links. ● Provides device information, including alerts for Supplies button: Opens the HP supplies Web site in a new browser window. Provides links to appear-either when you can order for ordering supplies. Ordering list: ...
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11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
11 Problem solve ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131
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... takes to power? ● Is the printer on? ● Is the printer in this guide, go to http://www.hp.com/support/cljcp3505 Factors that affect printer performance Several factors affect the time it will not increase maximum printer speed (ppm). 132 Chapter 11 Problem solve ENWW Basic troubleshooting checklist If you are experiencing problems with...
... takes to power? ● Is the printer on? ● Is the printer in this guide, go to http://www.hp.com/support/cljcp3505 Factors that affect printer performance Several factors affect the time it will not increase maximum printer speed (ppm). 132 Chapter 11 Problem solve ENWW Basic troubleshooting checklist If you are experiencing problems with...
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... generating the RGB samples page. ENWW Control-panel messages 143 FONT LIST Printing... The printer is generating the usage page. The printer is generating the print quality troubleshooting pages. The No action necessary. No action necessary. The RAM disk has failed....PAGE Printing... No action necessary. The printer is generating the registration page. The printer is being printed from the display, press . 3. a file to the online Ready state when the page has printed. MENU MAP Printing... PQ troubleshooting Printing... page. To remove this ...
... generating the RGB samples page. ENWW Control-panel messages 143 FONT LIST Printing... The printer is generating the usage page. The printer is generating the print quality troubleshooting pages. The No action necessary. No action necessary. The RAM disk has failed....PAGE Printing... No action necessary. The printer is generating the registration page. The printer is being printed from the display, press . 3. a file to the online Ready state when the page has printed. MENU MAP Printing... PQ troubleshooting Printing... page. To remove this ...
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... 3 5 Duplex path (for 2-sided printing) 6 Fuser Jam recovery This printer automatically provides jam recovery, a feature that you might reprint pages that were printed before the jam occurred. Press to troubleshoot jams in the printer. ENWW Clear jams 149 Clear jams Jam locations Use this illustration to highlight... JAM RECOVERY, and then press . NOTE: During the recovery process, the printer might want to reprint jammed pages....
... 3 5 Duplex path (for 2-sided printing) 6 Fuser Jam recovery This printer automatically provides jam recovery, a feature that you might reprint pages that were printed before the jam occurred. Press to troubleshoot jams in the printer. ENWW Clear jams 149 Clear jams Jam locations Use this illustration to highlight... JAM RECOVERY, and then press . NOTE: During the recovery process, the printer might want to reprint jammed pages....
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... to the Ready state after printing the paperpath-test page. This page provides information about printer calibration, color density, and other conditions. 1. Print-quality troubleshooting page 3. Setting the registration also allows edge-to-edge printing to be printed on the back and front of the paper. Press Menu. 2. Follow the ...
... to the Ready state after printing the paperpath-test page. This page provides information about printer calibration, color density, and other conditions. 1. Print-quality troubleshooting page 3. Setting the registration also allows edge-to-edge printing to be printed on the back and front of the paper. Press Menu. 2. Follow the ...