HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
Page 11
...Word is based on the spooler. • Printer install hangs. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as ...is a localization error in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the operating system locale rather than the print driver language....
...Word is based on the spooler. • Printer install hangs. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as ...is a localization error in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the operating system locale rather than the print driver language....
HP Printers - Supported Citrix Presentation Server environments
Page 26
... D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on description - This is...
... D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on description - This is...
HP Printers - Supported Citrix Presentation Server environments
Page 32
... to a client printer with a problematic driver can cause server problems when printing to client printers in a fatal system error on the client system and drivers for the HP printer was able to the Citrix XenApp™ Server farm and the autocreation of the client printer using a parallel ... the server. There were no issues with client printers. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP Officejet Pro L7680 All-in the Management Console for...
... to a client printer with a problematic driver can cause server problems when printing to client printers in a fatal system error on the client system and drivers for the HP printer was able to the Citrix XenApp™ Server farm and the autocreation of the client printer using a parallel ... the server. There were no issues with client printers. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP Officejet Pro L7680 All-in the Management Console for...
HP Printers - Supported Citrix Presentation Server environments
Page 35
... case. Note on test methodology - Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were...
... case. Note on test methodology - Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 14
... item to configure the product. Show Me How View step-by-step instructions for performing printer tasks and solving problems. 6 Log In/Log Off Different for your HP product. ● See My Service Provider and My Service Contract. the HP EWS Information screens. ● See Configuring the product from the Settings screens. ● See...
... item to configure the product. Show Me How View step-by-step instructions for performing printer tasks and solving problems. 6 Log In/Log Off Different for your HP product. ● See My Service Provider and My Service Contract. the HP EWS Information screens. ● See Configuring the product from the Settings screens. ● See...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 17
Configuration Page Use the Configuration Page screen to use this screen. Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
Configuration Page Use the Configuration Page screen to use this screen. Information Figure 2-2 Configuration Page screen ENWW Configuration Page 9 The following illustration and table describe how to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs).
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 28
Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Because this view shows the product status, it can help you were standing at the product. Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. NOTE The appearance of the screen might vary, depending on your product.
Figure 2-8 Control Panel Snapshot screen Information 20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW Because this view shows the product status, it can help you were standing at the product. Control Panel Snapshot The Control Panel Snapshot screen shows the product control-panel display as if you troubleshoot problems with the product. NOTE The appearance of the screen might vary, depending on your product.
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 34
...3 Configuring the product from this menu, such as an example. PAPER HANDLING menu Set the type of media that you can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to see the user guide that ... these steps to affect the device behavior. DIAGNOSTICS menu Get information about the device and its configuration. Select the check box for performing printer tasks. For more information, see the submenus or subentries. NOTE Print drivers and software programs frequently override selections that the area provides 2...
...3 Configuring the product from this menu, such as an example. PAPER HANDLING menu Set the type of media that you can use to troubleshoot problems. 3 Plus sign ( ) Click the plus sign next to a menu, or click the menu itself, to see the user guide that ... these steps to affect the device behavior. DIAGNOSTICS menu Get information about the device and its configuration. Select the check box for performing printer tasks. For more information, see the submenus or subentries. NOTE Print drivers and software programs frequently override selections that the area provides 2...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 38
... when you press the New Destination List button), you can suppress the Order Cartridge or Replace Cartridge supplies status messages on the screen HP EWS tabs and menus Information or capability that the area provides For more information, see Configuring outgoing e-mail. To enable outgoing mail,... rear stapler, and similar needs. Alerts From the Alerts screen, IT administrators can set up the product to send problem and status alerts to anyone through the HP Embedded Web Server. 30 Chapter 3 Configuring the product from the Settings screens ENWW When this screen to use this ...
... when you press the New Destination List button), you can suppress the Order Cartridge or Replace Cartridge supplies status messages on the screen HP EWS tabs and menus Information or capability that the area provides For more information, see Configuring outgoing e-mail. To enable outgoing mail,... rear stapler, and similar needs. Alerts From the Alerts screen, IT administrators can set up the product to send problem and status alerts to anyone through the HP Embedded Web Server. 30 Chapter 3 Configuring the product from the Settings screens ENWW When this screen to use this ...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 50
...Service Contract Connect to HP Customer Care. This link appears only if the service provider has configured it . Adding a link Use this information as you would like it to add a link. 1. Under User-defined Links, select the link or links that you to solve specific problems and determine what ...to remove. 2. Click Remove Selected Link. Under Add Link, type the URL and the name of the link as confidential.) Shop for performing printer tasks. Show Me How View step-by-step instructions for Supplies Connect to a Web page that facilitates online ordering of supplies from a reseller ...
...Service Contract Connect to HP Customer Care. This link appears only if the service provider has configured it . Adding a link Use this information as you would like it to add a link. 1. Under User-defined Links, select the link or links that you to solve specific problems and determine what ...to remove. 2. Click Remove Selected Link. Under Add Link, type the URL and the name of the link as confidential.) Shop for performing printer tasks. Show Me How View step-by-step instructions for Supplies Connect to a Web page that facilitates online ordering of supplies from a reseller ...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 51
Figure 3-10 Device Information screen NOTE If you need to locate the product to replace supplies or fix a problem. It also appears in e-mail messages that are also available on this screen. This might be useful if you make any changes on the Device ...
Figure 3-10 Device Information screen NOTE If you need to locate the product to replace supplies or fix a problem. It also appears in e-mail messages that are also available on this screen. This might be useful if you make any changes on the Device ...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 64
The following sections describe each of your product and matches it with the HP information database. At hp instant support, you can use the Edit Other Links screen on the Settings tab to add up to five customized links to the Web sites ... appear throughout the EWS screens, in the Other Links box. For more information, see Edit Other Links. hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as a resource ENWW Other Links 5 Using the...
The following sections describe each of your product and matches it with the HP information database. At hp instant support, you can use the Edit Other Links screen on the Settings tab to add up to five customized links to the Web sites ... appear throughout the EWS screens, in the Other Links box. For more information, see Edit Other Links. hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that help you resolve problems quickly and easily. 56 Chapter 5 Using the Other Links as a resource ENWW Other Links 5 Using the...
HP Color LaserJet CP3505 Embedded Web Server - User Guide
Page 66
Solve a problem; maintain your product software and driver; Other Links 58 Chapter 5 Using the Other Links as FAQs, user documentation, features and specifications, and product-compatibility information. ● Collaborate with HP and with your product; From this Web page, you can ...Support The Product Support link connects you to a Web page that brings together a comprehensive menu of HP products at one site: computers, workstations, servers, storage devices, printer, scanners, digital imaging, and mobile devices. ● Obtain technical support. upgrade and migrate your ...
Solve a problem; maintain your product software and driver; Other Links 58 Chapter 5 Using the Other Links as FAQs, user documentation, features and specifications, and product-compatibility information. ● Collaborate with HP and with your product; From this Web page, you can ...Support The Product Support link connects you to a Web page that brings together a comprehensive menu of HP products at one site: computers, workstations, servers, storage devices, printer, scanners, digital imaging, and mobile devices. ● Obtain technical support. upgrade and migrate your ...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 9
...-cartridge authentication 122 HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic...
...-cartridge authentication 122 HP fraud hotline and Web site 122 Replace supplies and parts ...123 Supply replacement guidelines 123 Change print cartridges 123 Clean the printer ...126 Clean the printer using the printer control panel 126 Manage memory ...127 Install memory DIMMs ...127 Enable memory ...130 Verify the DIMM installation 130 11 Problem solve Basic...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 10
... cartridges and image drums 188 Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement 189 Customer support ...190 HP maintenance agreements ...191 On-site service agreements 191 Next-day on-site service 191 Weekly (volume) on-site service 191 Extended warranty ...191 Repack the printer ...192 Appendix C Printer specifications Physical specifications ...193...
... cartridges and image drums 188 Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement 189 Customer support ...190 HP maintenance agreements ...191 On-site service agreements 191 Next-day on-site service 191 Weekly (volume) on-site service 191 Extended warranty ...191 Repack the printer ...192 Appendix C Printer specifications Physical specifications ...193...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 37
... to be initiated from the control panel or sent from the computer. Stopping the printer in the printer event log, starting with the printer. PQ Prints a series of print-quality assessment pages that you can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. Values are updated as the configuration...
... to be initiated from the control panel or sent from the computer. Stopping the printer in the printer event log, starting with the printer. PQ Prints a series of print-quality assessment pages that you can help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. Values are updated as the configuration...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 71
... downloaded from http://www.hp.com/support/ljpaperguide/. It is not covered by the Hewlett-Packard warranty or service agreements. CAUTION: Using media that does not meet all of the guidelines in HP LaserJet Printer Family Media Guide. This might cause problems for media to meet ...these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the printer, requiring repair For best results, use of...
... downloaded from http://www.hp.com/support/ljpaperguide/. It is not covered by the Hewlett-Packard warranty or service agreements. CAUTION: Using media that does not meet all of the guidelines in HP LaserJet Printer Family Media Guide. This might cause problems for media to meet ...these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the printer, requiring repair For best results, use of...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 72
... inkjet printers. Understand paper and print media use of other brands of media because HP cannot control their quality. Paper or print media that does not meet all of the guidelines in this user guide and still not produce satisfactory results. This might cause problems for laserjets or multiuse.... Do not use only HP-brand paper and print media designed for the product, requiring repair. It is not covered by the Hewlett-Packard...
... inkjet printers. Understand paper and print media use of other brands of media because HP cannot control their quality. Paper or print media that does not meet all of the guidelines in this user guide and still not produce satisfactory results. This might cause problems for laserjets or multiuse.... Do not use only HP-brand paper and print media designed for the product, requiring repair. It is not covered by the Hewlett-Packard...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 124
... account(s) that you specify. See Use the embedded Web server on page 42 for general information about HP Web Jetadmin. Configure e-mail alerts You can configure the following: ● The printer(s) you want to monitor ● The alerts you of e-mail messages to set them up . See... the alerts should be forwarded Software HP Web Jetadmin Embedded Web server Information location See HP Web Jetadmin on page 113 for general information about the embedded Web server. The alerts take the form of problems with the printer. You can use HP Web Jetadmin or the embedded Web server...
... account(s) that you specify. See Use the embedded Web server on page 42 for general information about HP Web Jetadmin. Configure e-mail alerts You can configure the following: ● The printer(s) you want to monitor ● The alerts you of e-mail messages to set them up . See... the alerts should be forwarded Software HP Web Jetadmin Embedded Web server Information location See HP Web Jetadmin on page 113 for general information about the embedded Web server. The alerts take the form of problems with the printer. You can use HP Web Jetadmin or the embedded Web server...
HP Color LaserJet CP3505 Series Printers - User Guide
Page 128
... Web-based link, you correct a problem with the link. Supported operating systems HP Easy Printer Care Software is supported for the printer. It also shows device-identification information, control-panel messages, and print-cartridge levels. Use HP Easy Printer Care Software HP Easy Printer Care Software is an application that you ...the percentage of toner remaining in the print cartridges and the status of the media that you can use HP Easy Printer Care Software when the printer is directly connected to your computer or when it is loaded in each tray. ● Supplies Details...
... Web-based link, you correct a problem with the link. Supported operating systems HP Easy Printer Care Software is supported for the printer. It also shows device-identification information, control-panel messages, and print-cartridge levels. Use HP Easy Printer Care Software HP Easy Printer Care Software is an application that you ...the percentage of toner remaining in the print cartridges and the status of the media that you can use HP Easy Printer Care Software when the printer is directly connected to your computer or when it is loaded in each tray. ● Supplies Details...