Limited Warranty and Support Guide
Page 6
... or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for...
... or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for...
Limited Warranty and Support Guide
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...'s Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are...
...'s Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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...; Connect to videos about using the features of your computer. ● See how-to the Internet. ● Recover factory settings. Setup poster included with your computer. If the guide is not available there, visit http://www.hp.com/support ENWW 1 and software issues. 2. Getting Started (this guide) ● Learn how to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model...
...; Connect to videos about using the features of your computer. ● See how-to the Internet. ● Recover factory settings. Setup poster included with your computer. If the guide is not available there, visit http://www.hp.com/support ENWW 1 and software issues. 2. Getting Started (this guide) ● Learn how to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model...
Getting Started Guide
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... Click Start, click All Programs, and then click PC Help & Tools. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
... Click Start, click All Programs, and then click PC Help & Tools. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
Getting Started Guide
Page 9
Download and install operating system updates. These can increase the inside temperature, or can be available on systems that are shipped without a version of the CD or DVD drives. • The power supply is currently running. (Click Start > Control Panel and double-click System. If you purchased your computer. The computer may be sure to open the enclosure of Microsoft Windows. 1. Connect the television cable or the telephone...
Download and install operating system updates. These can increase the inside temperature, or can be available on systems that are shipped without a version of the CD or DVD drives. • The power supply is currently running. (Click Start > Control Panel and double-click System. If you purchased your computer. The computer may be sure to open the enclosure of Microsoft Windows. 1. Connect the television cable or the telephone...
Getting Started Guide
Page 10
... access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you choose to each downloaded update. 4. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer operating system. Select Download drivers and software (and firmware), type your...
... access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you choose to each downloaded update. 4. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer operating system. Select Download drivers and software (and firmware), type your...
Getting Started Guide
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... prevent them. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. Connect the hardware as shown on -screen instructions to install the new software. b. Follow the on the setup poster. 2. NOTE: Online Services provides a list of ISPs; Follow the software manufacturer's directions to select an ISP and set up Internet service. Click Start, click All Programs...
... prevent them. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. Connect the hardware as shown on -screen instructions to install the new software. b. Follow the on the setup poster. 2. NOTE: Online Services provides a list of ISPs; Follow the software manufacturer's directions to select an ISP and set up Internet service. Click Start, click All Programs...
Getting Started Guide
Page 12
... available on -screen instructions in the Windows Easy Transfer wizard to transfer your files to your files and settings: 1. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. For more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. Click Start, type Windows Easy Transfer into...
... available on -screen instructions in the Windows Easy Transfer wizard to transfer your files to your files and settings: 1. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. For more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. Click Start, type Windows Easy Transfer into...
Getting Started Guide
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... to be replaced. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. If Windows opens, immediately back up Windows. Computer seems to a backup hard disk drive. 4. Select the program that the cables connecting the computer to start . Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. if it was possible or not to the external power source are plugged in properly...
... to be replaced. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. If Windows opens, immediately back up Windows. Computer seems to a backup hard disk drive. 4. Select the program that the cables connecting the computer to start . Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. if it was possible or not to the external power source are plugged in properly...
Getting Started Guide
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... Sleep mode. Power Symptom Possible solution Error message: Invalid system disk or NonSystem disk or Disk error. The computer should start up. Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. When drive activity stops, remove the disc and press the spacebar on the monitor. Press the Power button on the keyboard. Press the Sleep button (select models...
... Sleep mode. Power Symptom Possible solution Error message: Invalid system disk or NonSystem disk or Disk error. The computer should start up. Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. When drive activity stops, remove the disc and press the spacebar on the monitor. Press the Power button on the keyboard. Press the Sleep button (select models...
Getting Started Guide
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... arrow keys on most-not all open program. 2. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Repeat step 1 and step 2 to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the number keypad. Use the mouse to turn off Num Lock, so that is complete, unplug and reconnect the mouse connector...
... arrow keys on most-not all open program. 2. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Repeat step 1 and step 2 to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the number keypad. Use the mouse to turn off Num Lock, so that is complete, unplug and reconnect the mouse connector...
Getting Started Guide
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... not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Use the front-panel buttons to connect your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are turned on the graphics card (select models only) to enter the on the back of the computer. Replace the non-powered speakers with powered speakers. Speakers and sound...
... not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Use the front-panel buttons to connect your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are turned on the graphics card (select models only) to enter the on the back of the computer. Replace the non-powered speakers with powered speakers. Speakers and sound...
Getting Started Guide
Page 19
...on -screen instructions. System Recovery (see Updating device drivers, following). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting 13 Verify that was installed. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. doing so might have created. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). For Windows 7: 1. Click Start, click Control Panel...
...on -screen instructions. System Recovery (see Updating device drivers, following). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting 13 Verify that was installed. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. doing so might have created. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). For Windows 7: 1. Click Start, click Control Panel...
Getting Started Guide
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... add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your computer, use System Restore to return the computer to a previous restore point. Click Start. 2. Close all open programs. 2. Click Create, and then follow the on your problem: 1. Type Device Manager...
... add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your computer, use System Restore to return the computer to a previous restore point. Click Start. 2. Close all open programs. 2. Click Create, and then follow the on your problem: 1. Type Device Manager...
Getting Started Guide
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... Creating recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery media: 1. This image contains the operating system and software program files that are prompted to turn on to bring up your hard disk drive. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all recovery media...
... Creating recovery media under System recovery on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery media: 1. This image contains the operating system and software program files that are prompted to turn on to bring up your hard disk drive. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all recovery media...
Getting Started Guide
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.... Use the Help and Support Center for help online, go through a comprehensive quality test to : http://www.hp.com/apac/register. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. For help with setting up and using your specific needs. 24 Chapter 4 Customer care ENWW Go to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic...
.... Use the Help and Support Center for help online, go through a comprehensive quality test to : http://www.hp.com/apac/register. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. For help with setting up and using your specific needs. 24 Chapter 4 Customer care ENWW Go to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic...
Getting Started Guide
Page 31
... the security seal has been broken, your Windows desktop (to access it is then, to fix the problem. Thank you purchased your local retailer, you'll find what you need. Whether with setting up your system and turning it ! Problems? But it , click Start, then click Help and Support). Getting started Follow the setup poster for help with it on how to...
... the security seal has been broken, your Windows desktop (to access it is then, to fix the problem. Thank you purchased your local retailer, you'll find what you need. Whether with setting up your system and turning it ! Problems? But it , click Start, then click Help and Support). Getting started Follow the setup poster for help with it on how to...
Upgrading and Servicing Guide
Page 1
... Guide Removing the Stand for Wall Mounting ...........2 Before You Begin 2 Computer Preparation 2 Removing the Stand 3 Removing and Replacing a CD/DVD Drive .......6 Before You Begin 6 Computer Preparation 6 Removing the CD/DVD Drive 7 Installing a New CD/DVD Drive 8 Removing and Replacing a Hard Disk Drive ..12 Before You Begin 12 Computer Preparation 12 Removing the Hard Disk Drive 13 Installing a New Hard Disk Drive 14 Upgrading or Replacing Memory 18 Before You Begin 18 Computer Preparation 18 Removing the Memory 19 Installing a New Memory Card 20 Troubleshooting...
... Guide Removing the Stand for Wall Mounting ...........2 Before You Begin 2 Computer Preparation 2 Removing the Stand 3 Removing and Replacing a CD/DVD Drive .......6 Before You Begin 6 Computer Preparation 6 Removing the CD/DVD Drive 7 Installing a New CD/DVD Drive 8 Removing and Replacing a Hard Disk Drive ..12 Before You Begin 12 Computer Preparation 12 Removing the Hard Disk Drive 13 Installing a New Hard Disk Drive 14 Upgrading or Replacing Memory 18 Before You Begin 18 Computer Preparation 18 Removing the Memory 19 Installing a New Memory Card 20 Troubleshooting...
Upgrading and Servicing Guide
Page 23
...; 4.0 GB maximum installable memory. Upgrading or Replacing Memory 21 Troubleshooting If the computer displays a memory error after you should use the same DIMM type for both sockets. 599977-001 - SO-DIMMs are smaller and thinner than most other DIMMs, so that can be used in the case. Actual available memory that they take less space in Windows will be less. Because the memory uses dual channels, you...
...; 4.0 GB maximum installable memory. Upgrading or Replacing Memory 21 Troubleshooting If the computer displays a memory error after you should use the same DIMM type for both sockets. 599977-001 - SO-DIMMs are smaller and thinner than most other DIMMs, so that can be used in the case. Actual available memory that they take less space in Windows will be less. Because the memory uses dual channels, you...
