HP Color LaserJet 4700 - User Guide
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...problems with Mac OS 9.x 243 Solving problems with Mac OS X 245 Color printing problems ...249 Printout color error ...249 Incorrect shade ...249 Missing color ...249 Cartridge error ...250 Color match error ...250 Print quality troubleshooting ...251 Print quality problems associated with media 251...Web server (for printers with network connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ......
...problems with Mac OS 9.x 243 Solving problems with Mac OS X 245 Color printing problems ...249 Printout color error ...249 Incorrect shade ...249 Missing color ...249 Cartridge error ...250 Color match error ...250 Print quality troubleshooting ...251 Print quality problems associated with media 251...Web server (for printers with network connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ......
HP Color LaserJet 4700 - User Guide
Page 204
...step through the instructions. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. 50.3: A high fuser temperature error has occurred in 1. Turn the printer off then on 50.X FUSER ERROR For help press Description Recommended action Media is loaded ...through the instructions. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. The printer senses a different media type in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 188 Chapter ...
...step through the instructions. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. 50.3: A high fuser temperature error has occurred in 1. Turn the printer off then on 50.X FUSER ERROR For help press Description Recommended action Media is loaded ...through the instructions. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. The printer senses a different media type in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 188 Chapter ...
HP Color LaserJet 4700 - User Guide
Page 205
... on 54.X PRINTER ERROR To continue turn off then on. 2. The printer should come to continue. Control panel message 50.X FUSER ERROR To continue turn off then on 51.2Y PRINTER ERROR For help press alternates with 51.2Y PRINTER ERROR To continue turn off then on 52.XY PRINTER ERROR alternates with the fuser. If the problem persists, contact HP Support at...
... on 54.X PRINTER ERROR To continue turn off then on. 2. The printer should come to continue. Control panel message 50.X FUSER ERROR To continue turn off then on 51.2Y PRINTER ERROR For help press alternates with 51.2Y PRINTER ERROR To continue turn off then on 52.XY PRINTER ERROR alternates with the fuser. If the problem persists, contact HP Support at...
HP Color LaserJet 4700 - User Guide
Page 213
... spinning up . load the data, such as stored jobs, must wait until the disk is not installed correctly. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. At least one of the following: 2. DDR SDRAM Memory: 128MB, (Q2630A) or 256MB (Q2631A). No... LOAD TRAY 1: Description Recommended action The fuser is not installed or is initialized. size other paper trays are available for approximately 15 seconds when the printer emerges from the location specified. Confirm that the fuser is installed in the printer and another supply item is fully seated....
... spinning up . load the data, such as stored jobs, must wait until the disk is not installed correctly. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. At least one of the following: 2. DDR SDRAM Memory: 128MB, (Q2630A) or 256MB (Q2631A). No... LOAD TRAY 1: Description Recommended action The fuser is not installed or is initialized. size other paper trays are available for approximately 15 seconds when the printer emerges from the location specified. Confirm that the fuser is installed in the printer and another supply item is fully seated....
HP Color LaserJet 4700 - User Guide
Page 248
...trays Cause and solution Cause Solution Manual feed is selected in the tray are touching the paper. Open the printer and remove any media in the input tray. Closely inspect the fuser area for jams. See Paper jams. The media size is not configured correctly for which the tray is... a configuration page or use the control panel to recognize the optional trays. Closely inspect the fuser area for the input tray is not selected in the tray are installed. Tray 2 or optional tray feed error Table 8-6 Media does not feed from a previous jam has not been completely removed. The ...
...trays Cause and solution Cause Solution Manual feed is selected in the tray are touching the paper. Open the printer and remove any media in the input tray. Closely inspect the fuser area for jams. See Paper jams. The media size is not configured correctly for which the tray is... a configuration page or use the control panel to recognize the optional trays. Closely inspect the fuser area for the input tray is not selected in the tray are installed. Tray 2 or optional tray feed error Table 8-6 Media does not feed from a previous jam has not been completely removed. The ...
Service Manual
Page 169
... 14 Delivery fan (Fan3) Exhausts heat around DC motor fuser and delivery unit 15 Cartridge fan (Fan2) Exhausts heat around DC motor the fuser and cartridges 16 Environment sensor Detects the N/A temperature and humidity levels inside the printer Failure detection Yes No No No Yes Yes Yes Yes ...Yes Yes Yes Failure detection The DC controller can detect three motor and five fan failures as described below. ENWW Engine control system 149 Table 5-2 Function of an error status when it encounters...
... 14 Delivery fan (Fan3) Exhausts heat around DC motor fuser and delivery unit 15 Cartridge fan (Fan2) Exhausts heat around DC motor the fuser and cartridges 16 Environment sensor Detects the N/A temperature and humidity levels inside the printer Failure detection Yes No No No Yes Yes Yes Yes ...Yes Yes Yes Failure detection The DC controller can detect three motor and five fan failures as described below. ENWW Engine control system 149 Table 5-2 Function of an error status when it encounters...
Service Manual
Page 170
...detection signal is input for ten seconds continuously. 150 Chapter 5 Theory of the fuser motor speed detection signal stays at an irregular interval for ten seconds continuously. The interval of an error status when it reaches the specified interval. ETB motor failure detection The DC ...start . Delivery fan failure detection The DC controller detects a temporary locked status when the delivery fan lock detection signal is input for each color separately. ● Drum motor start . ● ETB motor rotation abnormality. The interval of the ETB motor speed detection signal does ...
...detection signal is input for ten seconds continuously. 150 Chapter 5 Theory of the fuser motor speed detection signal stays at an irregular interval for ten seconds continuously. The interval of an error status when it reaches the specified interval. ETB motor failure detection The DC ...start . Delivery fan failure detection The DC controller detects a temporary locked status when the delivery fan lock detection signal is input for each color separately. ● Drum motor start . ● ETB motor rotation abnormality. The interval of the ETB motor speed detection signal does ...
Service Manual
Page 171
... circuits on page 152 shows the configuration of the following circuits: ● Fuser control circuit. Figure 5-8 Low-voltage power supply circuits Fuser control circuit This printer uses a ceramic heating method to heat the fuser. Duplexer fan failure detection The DC controller detects a duplexer fan failure and ... power supply unit generates DC power and controls the fuser. The low voltage power supply unit consists of the fuser power supply. Figure 5-9 Fuser power supply circuit on page 151 shows each circuit of an error status when the duplexer fan lock detection signal is ...
... circuits on page 152 shows the configuration of the following circuits: ● Fuser control circuit. Figure 5-8 Low-voltage power supply circuits Fuser control circuit This printer uses a ceramic heating method to heat the fuser. Duplexer fan failure detection The DC controller detects a duplexer fan failure and ... power supply unit generates DC power and controls the fuser. The low voltage power supply unit consists of the fuser power supply. Figure 5-9 Fuser power supply circuit on page 151 shows each circuit of an error status when the duplexer fan lock detection signal is ...
Service Manual
Page 388
... Installing a flash memory card (HP Color LaserJet 4700 Series only) on page 287. A laser error has occurred. 1. Check all of the cables that connects the fuser and the printer. See Laser/scanner assembly on page 121. 15. Control panel message 50.X FUSER ERROR For help press 51.1Y PRINTER ERROR For help press alternates with the fuser. Turn the printer off and allow it...
... Installing a flash memory card (HP Color LaserJet 4700 Series only) on page 287. A laser error has occurred. 1. Check all of the cables that connects the fuser and the printer. See Laser/scanner assembly on page 121. 15. Control panel message 50.X FUSER ERROR For help press 51.1Y PRINTER ERROR For help press alternates with the fuser. Turn the printer off and allow it...
Service Manual
Page 391
.... Clean the ETB unit intermediate connector J4613. Control panel messages 371 Turn the printer off then on ENWW Description Recommended action A printer fan error has occurred. 1. Note: This message might also display if the transfer unit ...DC controller PCB (J1021). 04 - X Description 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum motor startup error 6 Image drum motor rotation error 9 ETB motor startup error A ETB motor rotation error 1. Measure pins 7 and 9 for cartridge fan J1033 -...
.... Clean the ETB unit intermediate connector J4613. Control panel messages 371 Turn the printer off then on ENWW Description Recommended action A printer fan error has occurred. 1. Note: This message might also display if the transfer unit ...DC controller PCB (J1021). 04 - X Description 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum motor startup error 6 Image drum motor rotation error 9 ETB motor startup error A ETB motor rotation error 1. Measure pins 7 and 9 for cartridge fan J1033 -...
Service Manual
Page 392
... it moves. 372 Chapter 7 Troubleshooting ENWW See Component test (special mode test) on the DC controller PCB. 4. Fuser motor error 1. See Component test (special mode test) on page 532. 3. Cyan 2 - See Component test (special mode test) on page... 532. 2. Turn the printer off then on Description B Developing disengaging motor startup error C Developing disengaging motor rotation error Y Description 0 - Replace the fuser motor. Recommended action 3. Run the component test to hear the paper stack being lifted. Black...
... it moves. 372 Chapter 7 Troubleshooting ENWW See Component test (special mode test) on the DC controller PCB. 4. Fuser motor error 1. See Component test (special mode test) on page 532. 3. Cyan 2 - See Component test (special mode test) on page... 532. 2. Turn the printer off then on Description B Developing disengaging motor startup error C Developing disengaging motor rotation error Y Description 0 - Replace the fuser motor. Recommended action 3. Run the component test to hear the paper stack being lifted. Black...
Service Manual
Page 401
...controller PCB (J1021) are connected. No action necessary. Press to load the data, such as fonts or macros press . If the error persists, verify that require disk access, such as necessary. 6. To use the device without the data, to access the SUPPLIES STATUS ...(Q2631A). The internal disk is spinning up Description Recommended action 4. Replace the formatter. See INSTALL FUSER, INSTALL TRANSFER UNIT, or INSTALL [COLOR] CARTRIDGE for approximately 15 seconds when the printer emerges from the location specified. [Device] can still print, but jobs that the ETB connectors on...
...controller PCB (J1021) are connected. No action necessary. Press to load the data, such as fonts or macros press . If the error persists, verify that require disk access, such as necessary. 6. To use the device without the data, to access the SUPPLIES STATUS ...(Q2631A). The internal disk is spinning up Description Recommended action 4. Replace the formatter. See INSTALL FUSER, INSTALL TRANSFER UNIT, or INSTALL [COLOR] CARTRIDGE for approximately 15 seconds when the printer emerges from the location specified. [Device] can still print, but jobs that the ETB connectors on...
Service Manual
Page 425
...(SR12) in the paper feed assembly. printer A 13.0A.00 jam occurs when the printer is late in arriving at the fuser, triggering the fuser paper sensor (SR1). Table 7-3 Error messages and associated jam locations Error message 13.01.00 JAM IN TRAY X Jam location 5; printer 13.09.00 JAM IN TOP COVER ...AREA 1; printer Action A 13.01.00 jam ...
...(SR12) in the paper feed assembly. printer A 13.0A.00 jam occurs when the printer is late in arriving at the fuser, triggering the fuser paper sensor (SR1). Table 7-3 Error messages and associated jam locations Error message 13.01.00 JAM IN TRAY X Jam location 5; printer 13.09.00 JAM IN TOP COVER ...AREA 1; printer Action A 13.01.00 jam ...
Service Manual
Page 426
... before the jam occurred. The fuser is hot, wait 10 minutes for a duplex turnaround, when the paper was late leaving or never left the fuser delivery sensor (SR1). Table 7-3 Error messages and associated jam locations (continued) Error message Jam location 13.12.00 JAM IN DUPLEX PATH 1, 2, 3; The printer will attempt to remove any duplicated...
... before the jam occurred. The fuser is hot, wait 10 minutes for a duplex turnaround, when the paper was late leaving or never left the fuser delivery sensor (SR1). Table 7-3 Error messages and associated jam locations (continued) Error message Jam location 13.12.00 JAM IN DUPLEX PATH 1, 2, 3; The printer will attempt to remove any duplicated...
Service Manual
Page 541
...should appear: Ready Diagnostics mode To exit press STOP When the printer is in the HP Color LaserJet 4700 and HP Color LaserJet CP4005 series printers. These printer contains extensive internal diagnostics that would normally cause the printer to enter an error state. Diagnostics that are being tested. NOTE You need to ...the door switch levers (SW1, callout 1) must depress the fuser interlock (callout 2). Be careful when performing printer diagnostics to avoid risk of injury. Never touch any of the power supplies when the printer is the door-closed position) and you can be used...
...should appear: Ready Diagnostics mode To exit press STOP When the printer is in the HP Color LaserJet 4700 and HP Color LaserJet CP4005 series printers. These printer contains extensive internal diagnostics that would normally cause the printer to enter an error state. Diagnostics that are being tested. NOTE You need to ...the door switch levers (SW1, callout 1) must depress the fuser interlock (callout 2). Be careful when performing printer diagnostics to avoid risk of injury. Never touch any of the power supplies when the printer is the door-closed position) and you can be used...
Service Manual
Page 542
...to enter the MENUS. 2. EVENT LOG displays on the control panel until the printer finishes printing the event log. The printer returns to highlight DIAGNOSTICS. 3. 2 1 Figure 7-17 Door switch and fuser interlock NOTE Any time a cartridge is installed or removed while the covers are...The message Printing... Print the event log page The event log lists the printer events, including jams, service errors, and other printer conditions. 1. When the covers are installed, the door switch and fuser interlock are automatically operated. Press to the Ready state after printing the event...
...to enter the MENUS. 2. EVENT LOG displays on the control panel until the printer finishes printing the event log. The printer returns to highlight DIAGNOSTICS. 3. 2 1 Figure 7-17 Door switch and fuser interlock NOTE Any time a cartridge is installed or removed while the covers are...The message Printing... Print the event log page The event log lists the printer events, including jams, service errors, and other printer conditions. 1. When the covers are installed, the door switch and fuser interlock are automatically operated. Press to the Ready state after printing the event...
Service Manual
Page 664
...log 500 settings 491 error status motor failures 149... 135, 189 file directory, printing 515 Finnish laser statement 46 firmware upgrade 143 flash optional 142 part numbers 564... 99, 111 temperatures 151 fuser drive assembly removing 286 fuser heaters 151, 155 fuser kit part numbers 565 fuser pressure release motor 147, 190...printer-driver 82 high-voltage contacts removing 326 high-voltage power supply PCB, locating 549 PCB, part numbers 609 PCB, removing 324 host USB 70 HP Color LaserJet 4700 service manual 55 support CD-ROM 55 unpacking 59 HP customer care Americas 51 Europe 51 HP ImageREt 438 HP...
...log 500 settings 491 error status motor failures 149... 135, 189 file directory, printing 515 Finnish laser statement 46 firmware upgrade 143 flash optional 142 part numbers 564... 99, 111 temperatures 151 fuser drive assembly removing 286 fuser heaters 151, 155 fuser kit part numbers 565 fuser pressure release motor 147, 190...printer-driver 82 high-voltage contacts removing 326 high-voltage power supply PCB, locating 549 PCB, part numbers 609 PCB, removing 324 host USB 70 HP Color LaserJet 4700 service manual 55 support CD-ROM 55 unpacking 59 HP customer care Americas 51 Europe 51 HP ImageREt 438 HP...
Service Manual
Page 668
...220 passwords network 506 PCBs part numbers 609, 610 removing 312 PCL drivers selecting 82 PCL font lists, printing 515 PCL submenu 482 perform printer maintenance message 99 personality PJL 144, 457 settings 468, 491 phone support 563 photo interrupter 189 photographic drum. See drum physical specifications 16 ... 355, 357 power cord connecting 57, 66 power on mode 137 operations 136 sequence 137 power supplies fuser 151 part numbers 609 PCB, locating 549 power supply detection 151 error 151 low voltage 151 power supply circuit low voltage 153 power supply fan removing 299 power supply unit ...
...220 passwords network 506 PCBs part numbers 609, 610 removing 312 PCL drivers selecting 82 PCL font lists, printing 515 PCL submenu 482 perform printer maintenance message 99 personality PJL 144, 457 settings 468, 491 phone support 563 photo interrupter 189 photographic drum. See drum physical specifications 16 ... 355, 357 power cord connecting 57, 66 power on mode 137 operations 136 sequence 137 power supplies fuser 151 part numbers 609 PCB, locating 549 power supply detection 151 error 151 low voltage 151 power supply circuit low voltage 153 power supply fan removing 299 power supply unit ...