HP Jetdirect Print Server Administrator's Guide
Page 7
...an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page Format ...73 Configuration Page Messages ...75 HP Jetdirect ...Info ...59 Configuration Page ...59 Other Links ...59 Help ...59 Support ...59 HP Home ...60 HP Web Jetadmin ...60 5 Security Features Using Security Features ...62 6 Troubleshooting the HP Jetdirect Print Server Resetting to Factory Defaults ...65 Disabling the Embedded LAN ...66...
...an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page Format ...73 Configuration Page Messages ...75 HP Jetdirect ...Info ...59 Configuration Page ...59 Other Links ...59 Help ...59 Support ...59 HP Home ...60 HP Web Jetadmin ...60 5 Security Features Using Security Features ...62 6 Troubleshooting the HP Jetdirect Print Server Resetting to Factory Defaults ...65 Disabling the Embedded LAN ...66...
HP Jetdirect Print Server Administrator's Guide
Page 20
...only during troubleshooting or for the entire network can be automatically downloaded each time the print server is similar to DHCP, but the resulting IP parameters will be the same when powered off /on different subnets, IP configuration may be located on , the HP Jetdirect ...network configuration can be configured from systems that contains extended configuration data for TCP/IP network operation. The Jetdirect print server downloads this printer may be in its factory-default state and powered on the BOOTP server, or a separate TFTP server. The BOOTP server's response...
...only during troubleshooting or for the entire network can be automatically downloaded each time the print server is similar to DHCP, but the resulting IP parameters will be the same when powered off /on different subnets, IP configuration may be located on , the HP Jetdirect ...network configuration can be configured from systems that contains extended configuration data for TCP/IP network operation. The Jetdirect print server downloads this printer may be in its factory-default state and powered on the BOOTP server, or a separate TFTP server. The BOOTP server's response...
HP Jetdirect Print Server Administrator's Guide
Page 27
... is not restricted. The range is the printer model and the LAN Hardware (MAC) address. Apple Rendezvous will display this device or service. syslog-max: ■ Specifies the maximum number of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source...This name is persistent and is 4 hops (the number of up to 64 ASCII characters assigned to session. Only messages that the HP Jetdirect print server sends syslog messages to inactivity on small networks for Service Location Protocol (SLP) packets. mdns-service-name: ■...
... is not restricted. The range is the printer model and the LAN Hardware (MAC) address. Apple Rendezvous will display this device or service. syslog-max: ■ Specifies the maximum number of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source...This name is persistent and is 4 hops (the number of up to 64 ASCII characters assigned to session. Only messages that the HP Jetdirect print server sends syslog messages to inactivity on small networks for Service Location Protocol (SLP) packets. mdns-service-name: ■...
HP Jetdirect Print Server Administrator's Guide
Page 35
...address using an ARP (Address Resolution Protocol) command from a supported system. Using the arp and ping Commands You can configure an HP Jetdirect print server with HP Jetdirect print servers requires the following commands: arp -s ping where is the desired IP address to be assigned to the print server.... a Jetdirect print server, use other IP parameters. After an IP address is , the workstation from RARP. 10 If ping does not respond, see Troubleshooting the HP Jetdirect Print Server. For example: ■ For Windows NT 4.0, 2000, XP, Server 2003 arp -s 192.168.45.39 00-01-E6-a2-31...
...address using an ARP (Address Resolution Protocol) command from a supported system. Using the arp and ping Commands You can configure an HP Jetdirect print server with HP Jetdirect print servers requires the following commands: arp -s ping where is the desired IP address to be assigned to the print server.... a Jetdirect print server, use other IP parameters. After an IP address is , the workstation from RARP. 10 If ping does not respond, see Troubleshooting the HP Jetdirect Print Server. For example: ■ For Windows NT 4.0, 2000, XP, Server 2003 arp -s 192.168.45.39 00-01-E6-a2-31...
HP Jetdirect Print Server Administrator's Guide
Page 36
...following command: route add where is the IP address configured on IP address structure, see your Windows online help. For information on the HP Jetdirect print server, and is the IP address of your system documentation for example, TFTP, embedded Web server, or... be used unless the print server is in the Accessories folder in reverse order. Using Telnet This section describes how to factory values (see Troubleshooting the HP Jetdirect Print Server). For networks with a legacy default IP address 192.0.0.192, a route will also need the IP address of the workstation's...
...following command: route add where is the IP address configured on IP address structure, see your Windows online help. For information on the HP Jetdirect print server, and is the IP address of your system documentation for example, TFTP, embedded Web server, or... be used unless the print server is in the Accessories folder in reverse order. Using Telnet This section describes how to factory values (see Troubleshooting the HP Jetdirect Print Server). For networks with a legacy default IP address 192.0.0.192, a route will also need the IP address of the workstation's...
HP Jetdirect Print Server Administrator's Guide
Page 42
... Configuration ENWW Some infrastructure devices, such as switches, may delete active devices from 1 to the printer. The format is "allow netnum [mask]" where netnum is a network number or host IP... facility of a message (for example, to isolate individual or groups of selected messages during troubleshooting). Set 0 to disable this feature, set to zero, the number of syslog messages sent... To enable this feature. Enables or disables the Service Location Protocol (SLP) operation on the HP Jetdirect print server. For example, syslog-svr: 192.168.40.1 assigns 192.168.40.1 as...
... Configuration ENWW Some infrastructure devices, such as switches, may delete active devices from 1 to the printer. The format is "allow netnum [mask]" where netnum is a network number or host IP... facility of a message (for example, to isolate individual or groups of selected messages during troubleshooting). Set 0 to disable this feature, set to zero, the number of syslog messages sent... To enable this feature. Enables or disables the Service Location Protocol (SLP) operation on the HP Jetdirect print server. For example, syslog-svr: 192.168.40.1 assigns 192.168.40.1 as...
HP Jetdirect Print Server Administrator's Guide
Page 48
...-reset, then press Enter. 2 Type quit, then press Enter to edit the parameters. TCP/IP Menu... 3. Other Settings 5. Support Settings ?. TCP/IP - Return to Troubleshooting the HP Jetdirect Print Server. 40 Chapter 3 TCP/IP Configuration ENWW Changes are not saved until you save them when you like to change any of the...
...-reset, then press Enter. 2 Type quit, then press Enter to edit the parameters. TCP/IP Menu... 3. Other Settings 5. Support Settings ?. TCP/IP - Return to Troubleshooting the HP Jetdirect Print Server. 40 Chapter 3 TCP/IP Configuration ENWW Changes are not saved until you save them when you like to change any of the...
HP Jetdirect Print Server Administrator's Guide
Page 49
...panel or Telnet), re-configure IP parameters as Telnet or the embedded Web server). For more TCP/IP parameters than allowed by the printer, HP Jetdirect print servers provide a configuration menu that is saved on the print server when powered off/on the new network. If the current... with addresses on using BOOTP, DHCP or RARP, edit the appropriate system files with an IP address to factory default settings. See Troubleshooting the HP Jetdirect Print Server for instructions to reset the print server to a new network, make sure that support the embedded Web server. Using the...
...panel or Telnet), re-configure IP parameters as Telnet or the embedded Web server). For more TCP/IP parameters than allowed by the printer, HP Jetdirect print servers provide a configuration menu that is saved on the print server when powered off/on the new network. If the current... with addresses on using BOOTP, DHCP or RARP, edit the appropriate system files with an IP address to factory default settings. See Troubleshooting the HP Jetdirect Print Server for instructions to reset the print server to a new network, make sure that support the embedded Web server. Using the...
HP Jetdirect Print Server Administrator's Guide
Page 60
...device, in the form .local. If auto-negotiation fails, either 100TX HALF or 10T HALF is the printer model and the last six digits of selected messages during troubleshooting). Allows additional ports to be used to identify the source of the LAN Hardware (MAC) address. (...) and communication mode (full- Specifies the mDNS highest priority service to use for example, to isolate individual or groups of local0 through HP-proprietary port 9100. or halfduplex) for LPD Printing. Table 4-4 Miscellaneous Settings (continued) Item Description 9100 Printing Enable or disable port 9100...
...device, in the form .local. If auto-negotiation fails, either 100TX HALF or 10T HALF is the printer model and the last six digits of selected messages during troubleshooting). Allows additional ports to be used to identify the source of the LAN Hardware (MAC) address. (...) and communication mode (full- Specifies the mDNS highest priority service to use for example, to isolate individual or groups of local0 through HP-proprietary port 9100. or halfduplex) for LPD Printing. Table 4-4 Miscellaneous Settings (continued) Item Description 9100 Printing Enable or disable port 9100...
HP Jetdirect Print Server Administrator's Guide
Page 73
... server can be reset to factory default values using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. CAUTION Be sure to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your network operating system (for example, the IP address...
... server can be reset to factory default values using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. CAUTION Be sure to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your network operating system (for example, the IP address...
HP Jetdirect Print Server Administrator's Guide
Page 74
... then remain on sequence. NOTE To enable the embedded network interface, use the same procedures, except choose Enable Embedded LAN in the printer control panel menu will continue its power-on . 3 Release the Select button. Disabling the Embedded LAN For fault isolation to ...lights (Ready, Data, Attention) blink and then remain on sequence. The embedded networking components will be disabled, and the printer will not reset the HP Jetdirect print server. NOTE The Restore Factory Settings menu item in step 4 above. 66 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
... then remain on sequence. NOTE To enable the embedded network interface, use the same procedures, except choose Enable Embedded LAN in the printer control panel menu will continue its power-on . 3 Release the Select button. Disabling the Embedded LAN For fault isolation to ...lights (Ready, Data, Attention) blink and then remain on sequence. The embedded networking components will be disabled, and the printer will not reset the HP Jetdirect print server. NOTE The Restore Factory Settings menu item in step 4 above. 66 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
HP Jetdirect Print Server Administrator's Guide
Page 75
NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? General Troubleshooting Troubleshooting Chart - YES See Procedure 2 NO Does the printer control panel display a "READY" message? YES See Procedure 4 NO If the problem persists, see your network documentation. Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67 YES Is the printer communicating with the network? Assessing the Problem Is the Printer On and Online? See Procedure 1 NO YES Can you print a Configuration Page?
NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? General Troubleshooting Troubleshooting Chart - YES See Procedure 2 NO Does the printer control panel display a "READY" message? YES See Procedure 4 NO If the problem persists, see your network documentation. Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67 YES Is the printer communicating with the network? Assessing the Problem Is the Printer On and Online? See Procedure 1 NO YES Can you print a Configuration Page?
HP Jetdirect Print Server Administrator's Guide
Page 76
... the Embedded Web Server for instructions. 2 Is there a print job in process. See Disabling the Embedded LAN. 68 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW Wait until the print job is an important troubleshooting tool. See your printer documentation for a complete list of network-related error messages and corrective actions. ● See your...
... the Embedded Web Server for instructions. 2 Is there a print job in process. See Disabling the Embedded LAN. 68 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW Wait until the print job is an important troubleshooting tool. See your printer documentation for a complete list of network-related error messages and corrective actions. ● See your...
HP Jetdirect Print Server Administrator's Guide
Page 77
... panel display. For warranty service, include all error codes and contact your printer manuals to resolve network-related error messages that appear on the Jetdirect configuration page. ENWW General Troubleshooting 69 To interpret HP Jetdirect configuration page messages, see if it does not, isolate the embedded LAN from the physical network connection being...
... panel display. For warranty service, include all error codes and contact your printer manuals to resolve network-related error messages that appear on the Jetdirect configuration page. ENWW General Troubleshooting 69 To interpret HP Jetdirect configuration page messages, see if it does not, isolate the embedded LAN from the physical network connection being...
HP Jetdirect Print Server Administrator's Guide
Page 78
... that network cable lengths meet network specifications. 2 Are your system for a list of print server error messages. 9 If you are able to the printer? 70 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW The problem may be workstation-specific. If the problem continues, try a different cable or a different network port on the network...
... that network cable lengths meet network specifications. 2 Are your system for a list of print server error messages. 9 If you are able to the printer? 70 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW The problem may be workstation-specific. If the problem continues, try a different cable or a different network port on the network...
HP Jetdirect Print Server Administrator's Guide
Page 79
... settings on the configuration page. ● Confirm the network settings for information on the Jetdirect configuration page. See HP Jetdirect Configuration Page for the printer using the printer control panel. ● See the troubleshooting section in data and press Enter. Use the following Telnet command: telnet where is 9100, the default printing port of...
... settings on the configuration page. ● Confirm the network settings for information on the Jetdirect configuration page. See HP Jetdirect Configuration Page for the printer using the printer control panel. ● See the troubleshooting section in data and press Enter. Use the following Telnet command: telnet where is 9100, the default printing port of...
HP Jetdirect Print Server Administrator's Guide
Page 80
72 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
72 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
HP Jetdirect Print Server Administrator's Guide
Page 81
... vary depending on each error message, see your printer manuals. The configuration page information provided will automatically print after a printer configuration page is printed. ENWW Status Field Error Messages 73 Status Field Error Messages The HP Jetdirect configuration page contains several status fields for managing or troubleshooting HP Jetdirect print servers. The format of supported...
... vary depending on each error message, see your printer manuals. The configuration page information provided will automatically print after a printer configuration page is printed. ENWW Status Field Error Messages 73 Status Field Error Messages The HP Jetdirect configuration page contains several status fields for managing or troubleshooting HP Jetdirect print servers. The format of supported...
HP Jetdirect Print Server Administrator's Guide
Page 97
...filter level (or higher in this guide. For selected printers, a menu accessed through local7 can send syslog messages using UDP. The syslog configuration command or parameter entries may not receive all syslog events from the HP Jetdirect print server: ■ UDP does not guarantee ...server attempts to eliminate duplicate messages (to minimize unnecessary network traffic). ■ The volume of selected messages during troubleshooting). Table A-4 HP Jetdirect Syslog Parameters Item Syslog Server IP address Syslog Maximum Messages Syslog Priority Syslog Facility Description IP address of ...
...filter level (or higher in this guide. For selected printers, a menu accessed through local7 can send syslog messages using UDP. The syslog configuration command or parameter entries may not receive all syslog events from the HP Jetdirect print server: ■ UDP does not guarantee ...server attempts to eliminate duplicate messages (to minimize unnecessary network traffic). ■ The volume of selected messages during troubleshooting). Table A-4 HP Jetdirect Syslog Parameters Item Syslog Server IP address Syslog Maximum Messages Syslog Priority Syslog Facility Description IP address of ...
HP Jetdirect Print Server Administrator's Guide
Page 108
... that are raw are formatted files in the Printers folder. Verifying the Configuration From within Windows, print a file from Windows Clients If the Windows system acts as unformatted text or ASCII files. If the file does not print, or prints incorrectly, see Troubleshooting the HP Jetdirect Print Server. LPD on the Windows server...
... that are raw are formatted files in the Printers folder. Verifying the Configuration From within Windows, print a file from Windows Clients If the Windows system acts as unformatted text or ASCII files. If the file does not print, or prints incorrectly, see Troubleshooting the HP Jetdirect Print Server. LPD on the Windows server...