HP Printers - Supported Citrix Presentation Server environments
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...Citrix XenApp™ Server and newer model HP LaserJet, Business Inkjet, Designjet, Deskjet printers and Scanner/All-in the United States and other ...jurisdictions. 4AA0-8465ENW, Revision 17, November 2008 Microsoft, Windows NT, Windows Vista and Windows are registered trademarks or trademarks of Microsoft Corporation. Nothing herein should be liable for HP...hp.com/solutions/feedback. © 2006, 2007, 2008 Hewlett-Packard Development Company, L.P. Planned future testing HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner...
...Citrix XenApp™ Server and newer model HP LaserJet, Business Inkjet, Designjet, Deskjet printers and Scanner/All-in the United States and other ...jurisdictions. 4AA0-8465ENW, Revision 17, November 2008 Microsoft, Windows NT, Windows Vista and Windows are registered trademarks or trademarks of Microsoft Corporation. Nothing herein should be liable for HP...hp.com/solutions/feedback. © 2006, 2007, 2008 Hewlett-Packard Development Company, L.P. Planned future testing HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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... a 9), or a long-distance prefix. Press MENU/ENTER. If all -in-one only), select YES when Send from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all -in -one only). 2. Dial the first fax number by using one only). 2. Press FAX/SEND. See Using dialing...document into the automatic document feeder (ADF) input tray or onto the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log with the error and proceeds to the next number in the software for more information. 3.
... a 9), or a long-distance prefix. Press MENU/ENTER. If all -in-one only), select YES when Send from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all -in -one only). 2. Dial the first fax number by using one only). 2. Press FAX/SEND. See Using dialing...document into the automatic document feeder (ADF) input tray or onto the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log with the error and proceeds to the next number in the software for more information. 3.
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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If a number in the software for Microsoft Windows 95 or Windows NT, but you can print the fax activity log by adding the error, and then it proceeds to each fax number. The device sends the fax to the next number in -one of the following tasks: To continue ... not answer, the device redials that number based on its redial setting. Note 4. Press FAX/SEND. If you are scanning from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log by using the control panel. If you are finished dialing numbers...
If a number in the software for Microsoft Windows 95 or Windows NT, but you can print the fax activity log by adding the error, and then it proceeds to each fax number. The device sends the fax to the next number in -one of the following tasks: To continue ... not answer, the device redials that number based on its redial setting. Note 4. Press FAX/SEND. If you are scanning from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log by using the control panel. If you are finished dialing numbers...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 88
... more information, see Changing the default glasssize setting. See Loading originals to fax A fax might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all -in a long fax number. or characters that you send include a block of gray shading at the receiving fax machine.... sending a fax from the end of it is in memory for the job appears in the fax log. Faxes you send have an error condition, such as being out of paper. For more information, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW Faxes you...
... more information, see Changing the default glasssize setting. See Loading originals to fax A fax might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all -in a long fax number. or characters that you send include a block of gray shading at the receiving fax machine.... sending a fax from the end of it is in memory for the job appears in the fax log. Faxes you send have an error condition, such as being out of paper. For more information, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW Faxes you...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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...91 DSL, defined 91 E electronic faxes receiving 40 sending 32 electronic User Guide 89 error-correction setting 65 extension phones receiving faxes from 61 troubleshooting 81 F fax activity log ...31 fax, defined 91 feeding problems, troubleshooting 80 fit-to-page setting 44 flatbed scanner default glass-size, setting 36 loading original documents 25 forwarding faxes 60 G glass-... splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-...
...91 DSL, defined 91 E electronic faxes receiving 40 sending 32 electronic User Guide 89 error-correction setting 65 extension phones receiving faxes from 61 troubleshooting 81 F fax activity log ...31 fax, defined 91 feeding problems, troubleshooting 80 fit-to-page setting 44 flatbed scanner default glass-size, setting 36 loading original documents 25 forwarding faxes 60 G glass-... splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-...
HP PCL/PJL reference - Printer Job Language Technical Reference Addendum
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... or FUSER TOO HOT 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 50015 50016 50017 50018 50019 50020 50021 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE 57.1 FAN FAILURE...
... or FUSER TOO HOT 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 50015 50016 50017 50018 50019 50020 50021 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE 57.1 FAN FAILURE...
HP PCL/PJL reference - Printer Job Language Technical Reference Manual
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... POWER or FUSER TOO HOT 50011 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 50012 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 50013 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 50015 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE D-24 PJL Status Codes EN...
... POWER or FUSER TOO HOT 50011 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 50012 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 50013 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 50015 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE D-24 PJL Status Codes EN...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 119
...and how to the Ready state. Unplug the device for and clear any media jams, and reload the input tray. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www... media input tray or the priority input tray. Resolving common error messages The following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CCD Scanner Error ● Scanner Bulb failure If one of these messages appears on the device...
...and how to the Ready state. Unplug the device for and clear any media jams, and reload the input tray. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www... media input tray or the priority input tray. Resolving common error messages The following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CCD Scanner Error ● Scanner Bulb failure If one of these messages appears on the device...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 133
... appear If one of the following items: ● Unable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner initiation failed ● Error communicating with the device. To connect and use the device, you must use two ports on your computer. See the documentation that the correct TWAIN ...
... appear If one of the following items: ● Unable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner initiation failed ● Error communicating with the device. To connect and use the device, you must use two ports on your computer. See the documentation that the correct TWAIN ...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 176
...adjusting 22 restoring 15 device control panel components 6, 7 HP LaserJet 3020 all-in-one 6 HP LaserJet 3030 all-in-one 7 key-press volume, adjusting 17 languages... character 103 duplexing, manual 40 duty cycle ADF 130 device 129 scanner 130 E e-mail, scanning to 65 EconoMode 25 EconoMode (Save ... Product Stewardship Program 142 environmental specifications 127 equipment components 5 error messages computer screen 95, 123 device control panel 109 European...speed 131 FCC regulations 134 features 4 feeding manually 20 Finland laser statement 139 folder, scanning to 65 forms printing 38 service...
...adjusting 22 restoring 15 device control panel components 6, 7 HP LaserJet 3020 all-in-one 6 HP LaserJet 3030 all-in-one 7 key-press volume, adjusting 17 languages... character 103 duplexing, manual 40 duty cycle ADF 130 device 129 scanner 130 E e-mail, scanning to 65 EconoMode 25 EconoMode (Save ... Product Stewardship Program 142 environmental specifications 127 equipment components 5 error messages computer screen 95, 123 device control panel 109 European...speed 131 FCC regulations 134 features 4 feeding manually 20 Finland laser statement 139 folder, scanning to 65 forms printing 38 service...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 179
... 153 scan quality improving and preventing problems 124 troubleshooting 120 scanner capacities and ratings 129 scanning black and white 78 book 59, 74 books 74 canceling 67 color 77 error messages 123 grayscale 78 HP Director 71 LaserJet Scan 68 loading originals 62 margins 129 methods 64 OCR,...140 Declaration of Conformity 138, 141 extended warranty 158 FCC Part 68 requirements 134 FCC regulations 134 Finland laser 139 IC CS-03 requirements 136 Korean EMI 139 laser safety 138 telephone consumer protection act 136 warranty 147 storage environment, specifications 127 storing print cartridges 152 ...
... 153 scan quality improving and preventing problems 124 troubleshooting 120 scanner capacities and ratings 129 scanning black and white 78 book 59, 74 books 74 canceling 67 color 77 error messages 123 grayscale 78 HP Director 71 LaserJet Scan 68 loading originals 62 margins 129 methods 64 OCR,...140 Declaration of Conformity 138, 141 extended warranty 158 FCC Part 68 requirements 134 FCC regulations 134 Finland laser 139 IC CS-03 requirements 136 Korean EMI 139 laser safety 138 telephone consumer protection act 136 warranty 147 storage environment, specifications 127 storing print cartridges 152 ...
Service Manual
Page 8
...unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error messages 201 Event-log... a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...262 Secondary service menu 262 Developer's menu ...263 Adjusting the country...
...unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error messages 201 Event-log... a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...262 Secondary service menu 262 Developer's menu ...263 Adjusting the country...
Service Manual
Page 90
...INITIAL WARMUP until the SCAN period. To position the scanner at the home position under the ADF scanning window, and then to the SCAN period, so STAGE is the scanning system. CALIBRATION. Table 4-2. HP LaserJet 3020 and 3030 basic sequence of CALIBRATION until the Ready message appears ...start of the AMBIENT LIGHT DETECT period until the scanner begins moving the scanner back-andforth several back-and-forth movements during this period will timeout (end) if the scanner bulb does not warm up within 2 minutes, and an error message appears on the control panel. A workday ...
...INITIAL WARMUP until the SCAN period. To position the scanner at the home position under the ADF scanning window, and then to the SCAN period, so STAGE is the scanning system. CALIBRATION. Table 4-2. HP LaserJet 3020 and 3030 basic sequence of CALIBRATION until the Ready message appears ...start of the AMBIENT LIGHT DETECT period until the scanner begins moving the scanner back-andforth several back-and-forth movements during this period will timeout (end) if the scanner bulb does not warm up within 2 minutes, and an error message appears on the control panel. A workday ...
Service Manual
Page 113
...can be detected under the ADF scanner glass, an internal firmware error has probably occurred. The scanner returns to the home position at the right side of the scan assembly and stops beneath the ADF scanner glass. The message Doc feeder jam. Figure 4-15. HP LaserJet 3020 and 3030 ADF path The paper-present sensor .... The ADF then attempts three times, or for the ADF), the scanner returns to the home position at the right side of media in the ADF input tray. Reload. Clear, Reload. ENWW HP LaserJet 3020 and 3030 all-in the ADF and the scan module remains under any of the...
...can be detected under the ADF scanner glass, an internal firmware error has probably occurred. The scanner returns to the home position at the right side of the scan assembly and stops beneath the ADF scanner glass. The message Doc feeder jam. Figure 4-15. HP LaserJet 3020 and 3030 ADF path The paper-present sensor .... The ADF then attempts three times, or for the ADF), the scanner returns to the home position at the right side of media in the ADF input tray. Reload. Clear, Reload. ENWW HP LaserJet 3020 and 3030 all-in the ADF and the scan module remains under any of the...
Service Manual
Page 152
... cover is reinstalled, make sure it is not installed properly, the ADF lid will not close properly, resulting in intermittent ADF errors. Carefully pry the ADF motor cover off (from right to left) and away from the scanner assembly. Flatbed lid 1. Figure 5-53. Figure 5-54. If the motor cover is positioned correctly.
... cover is reinstalled, make sure it is not installed properly, the ADF lid will not close properly, resulting in intermittent ADF errors. Carefully pry the ADF motor cover off (from right to left) and away from the scanner assembly. Flatbed lid 1. Figure 5-53. Figure 5-54. If the motor cover is positioned correctly.
Service Manual
Page 205
...Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error messages 201 Event-log codes...204 Solving image-quality problems 206 Checking the ...paper-feed problems 225 Jams occur in the automatic document feeder (ADF 227 Solving scanner (copier) paper-feed problems 229 Solving problems with digital subscriber line (DSL) connections... or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...262 Secondary service menu 262 ...
...Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error messages 201 Event-log codes...204 Solving image-quality problems 206 Checking the ...paper-feed problems 225 Jams occur in the automatic document feeder (ADF 227 Solving scanner (copier) paper-feed problems 229 Solving problems with digital subscriber line (DSL) connections... or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...262 Secondary service menu 262 ...
Service Manual
Page 220
... protector. Try connecting the product to the laser scanner assembly. If the error persists, replace the laser/scanner assembly. HP LaserJet 3020 and 3030: see , Scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. HP LaserJet 3015: see , Scanner assembly. If the error persists, replace the formatter. Check the FFC connection between the formatter and the scanner. See Laser/scanner assembly. Table 6-2. Recommended action Turn off the...
... protector. Try connecting the product to the laser scanner assembly. If the error persists, replace the laser/scanner assembly. HP LaserJet 3020 and 3030: see , Scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. HP LaserJet 3015: see , Scanner assembly. If the error persists, replace the formatter. Check the FFC connection between the formatter and the scanner. See Laser/scanner assembly. Table 6-2. Recommended action Turn off the...
Service Manual
Page 221
... (continued) Control panel message Event log Description error message Recommended action ADF door is open (HP LaserJet 3020 and 3030 only) None The ADF lid is open or a sensor is part of the flatbed lid). If the ADF motor cover was removed ...and wait for the product to initialize. If the sensor is not functioning, replace the ADF( the ADF is malfunctioning. CIS Scanner Error (HP LaserJet 3015) None The scanner assembly experienced an internal error. If necessary, remove the ADF and reinstall it. Try another power source. Table 6-2. See Flatbed lid. Make sure the...
... (continued) Control panel message Event log Description error message Recommended action ADF door is open (HP LaserJet 3020 and 3030 only) None The ADF lid is open or a sensor is part of the flatbed lid). If the ADF motor cover was removed ...and wait for the product to initialize. If the sensor is not functioning, replace the ADF( the ADF is malfunctioning. CIS Scanner Error (HP LaserJet 3015) None The scanner assembly experienced an internal error. If necessary, remove the ADF and reinstall it. Try another power source. Table 6-2. See Flatbed lid. Make sure the...
Service Manual
Page 351
... 201 51 Laser Error message 202 52 Scanner Error message 202 79 Error message 202 A abbreviations, fax 257 ac bias 83 ac power distribution 80 acoustic emissions 9, 11, 12 adding paper 43 ADF copying, troubleshooting 190 door open error message 203 duty cycle 11 features 3 feeding problems, troubleshooting 229, 230 input tray, removing HP LaserJet 3020/3030 133 input...
... 201 51 Laser Error message 202 52 Scanner Error message 202 79 Error message 202 A abbreviations, fax 257 ac bias 83 ac power distribution 80 acoustic emissions 9, 11, 12 adding paper 43 ADF copying, troubleshooting 190 door open error message 203 duty cycle 11 features 3 feeding problems, troubleshooting 229, 230 input tray, removing HP LaserJet 3020/3030 133 input...
Service Manual
Page 352
...237 half-self-test 235 high-voltage contacts 238 circuitry, power system 80 CIS (contact image sensor) 91 CIS Scanner Error message 203 classes, HP Technical Training 282 cleaning about, precautions 50 exterior 50 glass 51 high-voltage connection points 238 lid backing 52 ... 248 Coldfire processor 75 colored paper, troubleshooting 218 Comm. error message 194 commands, PJL 268 Common settings menu 35 communication operations 75, 77 complex pages, printing 77 component locations HP LaserJet 3015 272, 277 HP LaserJet 3020/3030 276, 277 conditioning stage, image formation process 83 configuration ...
...237 half-self-test 235 high-voltage contacts 238 circuitry, power system 80 CIS (contact image sensor) 91 CIS Scanner Error message 203 classes, HP Technical Training 282 cleaning about, precautions 50 exterior 50 glass 51 high-voltage connection points 238 lid backing 52 ... 248 Coldfire processor 75 colored paper, troubleshooting 218 Comm. error message 194 commands, PJL 268 Common settings menu 35 communication operations 75, 77 complex pages, printing 77 component locations HP LaserJet 3015 272, 277 HP LaserJet 3020/3030 276, 277 conditioning stage, image formation process 83 configuration ...