HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... Storage Technology solution technology provides improved performance and reliability, as well as support for disk traffic, and provides link power management with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate...
... Storage Technology solution technology provides improved performance and reliability, as well as support for disk traffic, and provides link power management with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 78
... download is functioning properly. 70 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. Follow the on-screen instructions. 4. Make...
... download is functioning properly. 70 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. Follow the on-screen instructions. 4. Make...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 81
... use an external optical drive (purchased separately) to customize the system or aid in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of Recovery media can also manually create a system restore point at any time. Windows File History can be set up using HP Recovery Manager. Restoring files is also useful if you backed up the computer. Creating recovery media HP Recovery Manager is a software...
... use an external optical drive (purchased separately) to customize the system or aid in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of Recovery media can also manually create a system restore point at any time. Windows File History can be set up using HP Recovery Manager. Restoring files is also useful if you backed up the computer. Creating recovery media HP Recovery Manager is a software...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 82
... the remaining discs will finish burning the current DVD. For more information, see Recovering using HP Recovery Manager on page 77. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in the image continue to be burned. The next time you start HP Recovery Manager, you need to correct a problem with a preinstalled application or driver, use Windows File History to...
... the remaining discs will finish burning the current DVD. For more information, see Recovering using HP Recovery Manager on page 77. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery There are several options for installation through the Drivers and Applications Reinstall option in the image continue to be burned. The next time you start HP Recovery Manager, you need to correct a problem with a preinstalled application or driver, use Windows File History to...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 85
... perform a minimized image recovery without the need to know ● HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to http://welcome.hp.com/country/us/en/wwcontact_us.html. Restore and recovery 77 Using the recovery media you created, you must either download the software from the manufacturer...
... perform a minimized image recovery without the need to know ● HP Recovery Manager recovers only software that was installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to http://welcome.hp.com/country/us/en/wwcontact_us.html. Restore and recovery 77 Using the recovery media you created, you must either download the software from the manufacturer...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 86
... devices listed in HP Recovery Manager, change the computer boot order. Press and hold esc while the computer is not working properly. 1. Select HP Recovery Manager, and follow the on your computer or into a USB port on -screen instructions. Insert the HP Recovery USB flash drive you press the power button. 2. Press and hold f11 as you created into an optional external optical drive, and then restart the computer. - Follow the on -screen instructions. Using recovery media to recover You can no longer use recovery media...
... devices listed in HP Recovery Manager, change the computer boot order. Press and hold esc while the computer is not working properly. 1. Select HP Recovery Manager, and follow the on your computer or into a USB port on -screen instructions. Insert the HP Recovery USB flash drive you press the power button. 2. Press and hold f11 as you created into an optional external optical drive, and then restart the computer. - Follow the on -screen instructions. Using recovery media to recover You can no longer use recovery media...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 92
... ROM and DVD±R/RW SuperMulti Double-Layer Drive removal 34 boot order changing HP Recovery Manager 78 buttons optical drive eject 4 power 10 C cables, service considerations 24 camera module removal 53 spare part number 53 camera, product description 1 caps lock light, identifying 9 chipset, product description 1 components bottom 12 buttons 10 display 7 front 4, 6 left side 5 right side 4 top 8 computer feet locations 29 spare part number 29 computer reset 76 computer specifications 64 connector, power 5 connectors, service considerations 24 D deleted files restoring 74 Digital Media...
... ROM and DVD±R/RW SuperMulti Double-Layer Drive removal 34 boot order changing HP Recovery Manager 78 buttons optical drive eject 4 power 10 C cables, service considerations 24 camera module removal 53 spare part number 53 camera, product description 1 caps lock light, identifying 9 chipset, product description 1 components bottom 12 buttons 10 display 7 front 4, 6 left side 5 right side 4 top 8 computer feet locations 29 spare part number 29 computer reset 76 computer specifications 64 connector, power 5 connectors, service considerations 24 D deleted files restoring 74 Digital Media...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 93
... for specific countries and regions 81 set requirements 80 power cord, spare part numbers 20 power lights, identifying 9 power requirements, product description 2 processor product description 1 product description audio 1 camera 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 operating system 2 optical drives 1 pointing devices 2 ports 2 power requirements 2 processors 1 security 2 serviceability 2 R recovery 74, 76 discs 73, 78 HP Recovery Manager 77 media 78 starting 78 supported discs 73 system 77 USB flash drive 78 using...
... for specific countries and regions 81 set requirements 80 power cord, spare part numbers 20 power lights, identifying 9 power requirements, product description 2 processor product description 1 product description audio 1 camera 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 operating system 2 optical drives 1 pointing devices 2 ports 2 power requirements 2 processors 1 security 2 serviceability 2 R recovery 74, 76 discs 73, 78 HP Recovery Manager 77 media 78 starting 78 supported discs 73 system 77 USB flash drive 78 using...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
Page 94
... cover removal 41 spare part number 15, 41 TouchPad removal 46 TouchPad button board spare part number 46 TouchPad reader light 9 transporting guidelines 26 U USB board removal 47 spare part number USB ports, identifying 15, 47 4 V vents, identifying 5, 12 W webcam light, identifying 7 webcam module, spare part number 17 webcam, identifying 7 Windows backup 73 File History 73, 74 Refresh 74, 76 reinstall 74, 76 remove everything and reinstall option 76 reset 76 restoring files 74 system restore point 73, 74 Windows applications key, identifying 11 Windows logo key, identifying 11 wireless...
... cover removal 41 spare part number 15, 41 TouchPad removal 46 TouchPad button board spare part number 46 TouchPad reader light 9 transporting guidelines 26 U USB board removal 47 spare part number USB ports, identifying 15, 47 4 V vents, identifying 5, 12 W webcam light, identifying 7 webcam module, spare part number 17 webcam, identifying 7 Windows backup 73 File History 73, 74 Refresh 74, 76 reinstall 74, 76 remove everything and reinstall option 76 reset 76 restoring files 74 system restore point 73, 74 Windows applications key, identifying 11 Windows logo key, identifying 11 wireless...
User Guide - Windows 8
Page 5
...of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More resources ...2 2 Getting to know your computer 4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Right side ...4 Left side ...5 Front ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button ...10 Keys ...11 Bottom ...12 Labels ...12 3 Connecting to a network 14 Connecting to a wireless network 14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up...
...of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More resources ...2 2 Getting to know your computer 4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Right side ...4 Left side ...5 Front ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button ...10 Keys ...11 Bottom ...12 Labels ...12 3 Connecting to a network 14 Connecting to a wireless network 14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up...
User Guide - Windows 8
Page 7
... accessing software 42 8 Maintaining your computer 44 Improving performance ...44 Handling drives ...44 Replacing a hard drive 45 Using Disk Defragmenter 46 Using Disk Cleanup 47 Adding or replacing memory modules 47 Updating programs and drivers 49 Cleaning your computer ...49 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 50 9 Securing your computer and information 52 Using passwords ...52 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 53 Using Internet...
... accessing software 42 8 Maintaining your computer 44 Improving performance ...44 Handling drives ...44 Replacing a hard drive 45 Using Disk Defragmenter 46 Using Disk Cleanup 47 Adding or replacing memory modules 47 Updating programs and drivers 49 Cleaning your computer ...49 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 50 9 Securing your computer and information 52 Using passwords ...52 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 53 Using Internet...
User Guide - Windows 8
Page 8
... a BIOS update 58 Using System Diagnostics ...59 11 Backing up, restoring, and recovering 60 Creating recovery media and backups 60 Creating recovery media 61 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 64 Remove everything and reinstall Windows 64 Recovering using HP Recovery Manager 65 What you need to know 65 Using the recovery partition to recover a minimized image (select models only) ...65 Using recovery media to recover 66 Changing the computer boot order 66 Removing the recovery partition 66 12 Specifications ...68 Input power ...68 Operating...
... a BIOS update 58 Using System Diagnostics ...59 11 Backing up, restoring, and recovering 60 Creating recovery media and backups 60 Creating recovery media 61 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 64 Remove everything and reinstall Windows 64 Recovering using HP Recovery Manager 65 What you need to know 65 Using the recovery partition to recover a minimized image (select models only) ...65 Using recovery media to recover 66 Changing the computer boot order 66 Removing the recovery partition 66 12 Specifications ...68 Input power ...68 Operating...
User Guide - Windows 8
Page 23
From the Start screen, type n, and then select Settings. 2. For more information, from the Start screen, type h, and then select Help and Support. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that can accommodate a large number of computers and accessories and can separate critical network functions. ● A home or small office WLAN typically uses a wireless router...
From the Start screen, type n, and then select Settings. 2. For more information, from the Start screen, type h, and then select Help and Support. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that can accommodate a large number of computers and accessories and can separate critical network functions. ● A home or small office WLAN typically uses a wireless router...
User Guide - Windows 8
Page 55
.... Remove the service door from the computer. 6. Disconnect all your work area. Adding or replacing memory modules 47 The memory capacity of the computer can be sure that both memory modules are discharged of memory you have in Hibernation. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space by deleting unnecessary files. 2. From the Start screen, type disk, select Settings...
.... Remove the service door from the computer. 6. Disconnect all your work area. Adding or replacing memory modules 47 The memory capacity of the computer can be sure that both memory modules are discharged of memory you have in Hibernation. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space by deleting unnecessary files. 2. From the Start screen, type disk, select Settings...
User Guide - Windows 8
Page 61
... ESC key for service, back up your files, delete confidential files, and then remove all password settings. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your computer for Startup Menu" message is displayed, you must enter the administrator password to access Setup Utility (BIOS) contents. NOTE: The administrator password can be used in place of the power-on password. Protects administrator-level access to a Windows user account...
... ESC key for service, back up your files, delete confidential files, and then remove all password settings. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your computer for Startup Menu" message is displayed, you must enter the administrator password to access Setup Utility (BIOS) contents. NOTE: The administrator password can be used in place of the power-on password. Protects administrator-level access to a Windows user account...
User Guide - Windows 8
Page 62
... password in most cases, repair any damage they have caused. To start Setup Utility (BIOS), turn on your home network to protect all data sent to date. Using antivirus software Computer viruses can be a combination of both hardware and software. When a firewall is monitored and compared with a set , change, or delete an administrator or power-on -screen instructions. Installing software updates Computer software, Microsoft Windows, and third-party software installed on or restart the computer, quickly...
... password in most cases, repair any damage they have caused. To start Setup Utility (BIOS), turn on your home network to protect all data sent to date. Using antivirus software Computer viruses can be a combination of both hardware and software. When a firewall is monitored and compared with a set , change, or delete an administrator or power-on -screen instructions. Installing software updates Computer software, Microsoft Windows, and third-party software installed on or restart the computer, quickly...
User Guide - Windows 8
Page 66
... a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is more recent than your hard drive. 58 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Using the hard drive path you are ready to your hard drive. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to reliable external power using the AC adapter. Make...
... a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is more recent than your hard drive. 58 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Using the hard drive path you are ready to your hard drive. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to reliable external power using the AC adapter. Make...
User Guide - Windows 8
Page 70
... the Start screen, type h, and then select Help and Support. ● If you want to reset your computer to its original state, Windows provides an easy way to recover the system, see Windows Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Windows Help and Support. System Restore allows you can use the Drivers and Applications Reinstall option of Windows Refresh or a reinstallation. HP Recovery Manager...
... the Start screen, type h, and then select Help and Support. ● If you want to reset your computer to its original state, Windows provides an easy way to recover the system, see Windows Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Windows Help and Support. System Restore allows you can use the Drivers and Applications Reinstall option of Windows Refresh or a reinstallation. HP Recovery Manager...
User Guide - Windows 8
Page 79
... power, using 34 external devices 38 external monitor port 5, 20 F firewall software 54 fn key, identifying 28 fun things to do 1 H hard drive bay, identifying 12 Hibernation exiting 30 initiated during critical battery level 33 initiating 29, 30 hot keys description 28 display system information 28 using 28 HP and third-party software updates, installing 55 HP Recovery Manager 65 correcting boot problems 66 starting 66 HP Recovery media creating 61 recovery 66 HP Recovery partition 66 recovery 65 removing 66 hubs 37 I input power 68 installing critical updates...
... power, using 34 external devices 38 external monitor port 5, 20 F firewall software 54 fn key, identifying 28 fun things to do 1 H hard drive bay, identifying 12 Hibernation exiting 30 initiated during critical battery level 33 initiating 29, 30 hot keys description 28 display system information 28 using 28 HP and third-party software updates, installing 55 HP Recovery Manager 65 correcting boot problems 66 starting 66 HP Recovery media creating 61 recovery 66 HP Recovery partition 66 recovery 65 removing 66 hubs 37 I input power 68 installing critical updates...
User Guide - Windows 8
Page 80
... removing 48 replacing 47 memory module compartment, identifying 12 memory module service door, removing 47 minimized image creating 65 minimized image recovery 65 mouse, external setting preferences 22 N network jack, identifying 5 O operating environment 68 optical disc inserting 40 removing 41 optical drive eject button, identifying 4 optical drive light, identifying 4 optical drive, identifying 4 optional external devices, using 38 original system recovery 65 P passwords Setup Utility (BIOS) 53 Windows 53 pinching TouchPad gesture 24 ports external monitor 5, 20 USB 4 VGA 20 power battery...
... removing 48 replacing 47 memory module compartment, identifying 12 memory module service door, removing 47 minimized image creating 65 minimized image recovery 65 mouse, external setting preferences 22 N network jack, identifying 5 O operating environment 68 optical disc inserting 40 removing 41 optical drive eject button, identifying 4 optical drive light, identifying 4 optical drive, identifying 4 optional external devices, using 38 original system recovery 65 P passwords Setup Utility (BIOS) 53 Windows 53 pinching TouchPad gesture 24 ports external monitor 5, 20 USB 4 VGA 20 power battery...