HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for lower power...
... Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for lower power...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... headset microphone, stereo array microphone, or monaural microphone. Enables airflow to cycle on and off during routine operation. WARNING! Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. To reduce the risk of personal injury, adjust the volume before using headphones...
... headset microphone, stereo array microphone, or monaural microphone. Enables airflow to cycle on and off during routine operation. WARNING! Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. To reduce the risk of personal injury, adjust the volume before using headphones...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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This number provides specific information about the product's hardware components. This is the alphanumeric identifier used to each screw's size and location during removal and replacement. This is unique to locate documents, drivers, and support for the computer. ● Model description (select models only) (5). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ●...
This number provides specific information about the product's hardware components. This is the alphanumeric identifier used to each screw's size and location during removal and replacement. This is unique to locate documents, drivers, and support for the computer. ● Model description (select models only) (5). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ●...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... then shut it must be installed in Hibernation, turn the computer on each side of the memory module slot to the computer. 3. Remove the battery (see WLAN module on page 39). 5. Remove the memory module/wireless module compartment cover (see Battery on page 48). Disconnect all external devices connected to release the memory module. (The memory module tilts up the Mylar sheet protecting the memory module compartment. 2. Disconnect the power from the computer by first...
... then shut it must be installed in Hibernation, turn the computer on each side of the memory module slot to the computer. 3. Remove the battery (see WLAN module on page 39). 5. Remove the memory module/wireless module compartment cover (see Battery on page 48). Disconnect all external devices connected to release the memory module. (The memory module tilts up the Mylar sheet protecting the memory module compartment. 2. Disconnect the power from the computer by first...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... or initiate Sleep. From the Start screen, select the HP Support Assistant app. 2. At the download area, follow these steps: 1. If the update is running on -screen instructions. Follow any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is more recent than your BIOS, make a note of the path to the location on your hard drive that contains the update. 4. Do not insert, remove, connect, or disconnect...
... or initiate Sleep. From the Start screen, select the HP Support Assistant app. 2. At the download area, follow these steps: 1. If the update is running on -screen instructions. Follow any device, cable, or cord. 1. Do not download or install a BIOS update while the computer is more recent than your BIOS, make a note of the path to the location on your hard drive that contains the update. 4. Do not insert, remove, connect, or disconnect...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... restore without the requirements of HP Recovery Manager to restore your information from the Windows Store, consider using Windows Refresh. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous point, automatically created. This option does not require backing up , restoring, and recovering ENWW For more information, see Remove everything and reinstall Windows...
... restore without the requirements of HP Recovery Manager to restore your information from the Windows Store, consider using Windows Refresh. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous point, automatically created. This option does not require backing up , restoring, and recovering ENWW For more information, see Remove everything and reinstall Windows...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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...-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you want to remove the HP Recovery partition: 1. ENWW Restore and recovery 113 This method can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for boot options. 4. Insert the HP Recovery media you created into a USB port on your system does not have recovery options; Insert the first HP Recovery disc you can change the boot order: 1. Insert the HP Recovery USB flash drive you created. 2. see Creating HP Recovery media...
...-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you want to remove the HP Recovery partition: 1. ENWW Restore and recovery 113 This method can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for boot options. 4. Insert the HP Recovery media you created into a USB port on your system does not have recovery options; Insert the first HP Recovery disc you can change the boot order: 1. Insert the HP Recovery USB flash drive you created. 2. see Creating HP Recovery media...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display...
... downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... 1 removing 96 spare part number 25, 26, 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109...
... 1 removing 96 spare part number 25, 26, 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109...
User Guide - Windows 7
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... hardware and software information 3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only 17 Connecting to a wired network...
... hardware and software information 3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only 17 Connecting to a wired network...
User Guide - Windows 7
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...a hard drive ...45 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Adding or replacing memory modules 49 Updating programs and drivers ...51 Cleaning your computer ...51 Cleaning the display, sides, and cover 52 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Locating your security software ...54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...56 Using firewall software ...57 Installing software...
...a hard drive ...45 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Adding or replacing memory modules 49 Updating programs and drivers ...51 Cleaning your computer ...51 Cleaning the display, sides, and cover 52 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Locating your security software ...54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...56 Using firewall software ...57 Installing software...
User Guide - Windows 7
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... specific files ...65 Restoring specific files using Windows Backup and Restore 65 Recovering the original system using HP Recovery Manager 65 What you need to know 65 Recovering using HP Recovery partition (select models only 66 Recovering using the recovery media 66 Changing the computer boot order 66 12 Specifications ...68 Input power ...68 Operating environment ...68 13 Troubleshooting and support ...69 Troubleshooting ...70 Disc drive problems ...70 Wireless connection problems 70 Cannot connect to a WLAN 71 Cannot connect to a preferred network 71 Current network security codes...
... specific files ...65 Restoring specific files using Windows Backup and Restore 65 Recovering the original system using HP Recovery Manager 65 What you need to know 65 Recovering using HP Recovery partition (select models only 66 Recovering using the recovery media 66 Changing the computer boot order 66 12 Specifications ...68 Input power ...68 Operating environment ...68 13 Troubleshooting and support ...69 Troubleshooting ...70 Disc drive problems ...70 Wireless connection problems 70 Cannot connect to a WLAN 71 Cannot connect to a preferred network 71 Current network security codes...
User Guide - Windows 7
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... and writes data to cool internal components. Connects an optional video or audio device, such as Secure Digital (SD). Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Left side 5 Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Enables airflow to digital memory cards such as a highdefinition television, or...
... and writes data to cool internal components. Connects an optional video or audio device, such as Secure Digital (SD). Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Left side 5 Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Enables airflow to digital memory cards such as a highdefinition television, or...
User Guide - Windows 7
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... on WLAN implementation, router manufacturer, and interference from the list. 4. A list of Bluetooth devices. After the connection is displayed, allowing you want to connect to set up a new connection or network. Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to manually search for and connect to a network or to a wired network 17 Connecting to create a new network connection.
... on WLAN implementation, router manufacturer, and interference from the list. 4. A list of Bluetooth devices. After the connection is displayed, allowing you want to connect to set up a new connection or network. Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to manually search for and connect to a network or to a wired network 17 Connecting to create a new network connection.
User Guide - Windows 7
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...-speed HDMI device. To enhance your computer. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to adjust the volume. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you can connect wired headphones to communicate up close with HDMI TV) on headphones, earbuds, or a headset. For details about using the webcam, select Start > Help and Support. With the webcam, you...
...-speed HDMI device. To enhance your computer. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to adjust the volume. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you can connect wired headphones to communicate up close with HDMI TV) on headphones, earbuds, or a headset. For details about using the webcam, select Start > Help and Support. With the webcam, you...
User Guide - Windows 7
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... the hard drive and the computer turns off. 6 Managing power Your computer can operate on and the computer displays the screen as it is saved to a disc or an external media card. Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. To exit Sleep: ● Briefly press the power button. ● If the display is set the computer to resume your work is only running on battery power or on battery power...
... the hard drive and the computer turns off. 6 Managing power Your computer can operate on and the computer displays the screen as it is saved to a disc or an external media card. Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. To exit Sleep: ● Briefly press the power button. ● If the display is set the computer to resume your work is only running on battery power or on battery power...
User Guide - Windows 7
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... -screen instructions. You may take more than an hour to free up disk space and help the computer run more efficiently. 48 Chapter 8 Maintaining your computer over time, the files on solid-state drives. To install a hard drive, reverse this , the hard drive works harder to AC power. 2. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter...
... -screen instructions. You may take more than an hour to free up disk space and help the computer run more efficiently. 48 Chapter 8 Maintaining your computer over time, the files on solid-state drives. To install a hard drive, reverse this , the hard drive works harder to AC power. 2. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter...
User Guide - Windows 7
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... or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any instructions that is downloaded. Identify the BIOS update that are displayed on the screen after it has been downloaded to identify your computer to reliable external power using the AC adapter. You may need to install the update. Make a note of the path to locate the update later, after the download is functioning properly. 60 Chapter 10 Using Setup Utility (BIOS) and System...
... or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any instructions that is downloaded. Identify the BIOS update that are displayed on the screen after it has been downloaded to identify your computer to reliable external power using the AC adapter. You may need to install the update. Make a note of the path to locate the update later, after the download is functioning properly. 60 Chapter 10 Using Setup Utility (BIOS) and System...
User Guide - Windows 7
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.... Access HP Recovery Manager in HP Recovery Manager, change the boot order for Startup Menu" message is displayed at system bootup. 4. Then press f11 while the "F11 (System Recovery)" message is complete, otherwise the recovery will fail. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is still working. Press f9 at the bottom of the screen. Follow the on -screen instructions. Select Internal CD/DVD ROM Drive from the list...
.... Access HP Recovery Manager in HP Recovery Manager, change the boot order for Startup Menu" message is displayed at system bootup. 4. Then press f11 while the "F11 (System Recovery)" message is complete, otherwise the recovery will fail. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is still working. Press f9 at the bottom of the screen. Follow the on -screen instructions. Select Internal CD/DVD ROM Drive from the list...
User Guide - Windows 7
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... connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 memory module inserting 50 removing 49 replacing...
... connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 memory module inserting 50 removing 49 replacing...