HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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Connects a network cable. Connects an optional USB device. NOTE: The computer fan starts up automatically to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. Connects an optional video or audio device, such as Secure Digital (SD). 6 Chapter 2 External component identification ENWW Connects optional powered stereo ...
Connects a network cable. Connects an optional USB device. NOTE: The computer fan starts up automatically to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. Connects an optional video or audio device, such as Secure Digital (SD). 6 Chapter 2 External component identification ENWW Connects optional powered stereo ...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... locate documents, drivers, and support for the computer. ● Model description (select models only) (5). This is the alphanumeric identifier used to the front of each product. ● Part number/Product number (p/n) (3). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This number provides specific information about the product's hardware components. Make...
... locate documents, drivers, and support for the computer. ● Model description (select models only) (5). This is the alphanumeric identifier used to the front of each product. ● Part number/Product number (p/n) (3). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This number provides specific information about the product's hardware components. Make...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... must be installed in Hibernation, turn the computer on each side of the memory module slot to the computer. 3. To remove a memory module: NOTE: In Compaq CQ58 models, if only one DIMM is off or in the bottom slot 1. Remove the battery (see WLAN module on page 39). 5. Disconnect all external devices connected to release the memory module. (The memory module tilts up the Mylar sheet protecting the memory module compartment. 2. Spread...
... must be installed in Hibernation, turn the computer on each side of the memory module slot to the computer. 3. To remove a memory module: NOTE: In Compaq CQ58 models, if only one DIMM is off or in the bottom slot 1. Remove the battery (see WLAN module on page 39). 5. Disconnect all external devices connected to release the memory module. (The memory module tilts up the Mylar sheet protecting the memory module compartment. 2. Spread...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... the download is downloaded. You will need this path when you recorded earlier, open the folder on -screen instructions to download your computer. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. The BIOS installation begins. 5. Using the hard drive path you are revealed, follow these steps: a. If no instructions are ready to install the update. From the Start screen, select the HP Support Assistant app. 2. Click your hard drive. Downloading a BIOS update CAUTION...
... the download is downloaded. You will need this path when you recorded earlier, open the folder on -screen instructions to download your computer. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. The BIOS installation begins. 5. Using the hard drive path you are revealed, follow these steps: a. If no instructions are ready to install the update. From the Start screen, select the HP Support Assistant app. 2. Click your hard drive. Downloading a BIOS update CAUTION...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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..., see Recovering using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to restore your computer or were purchased from the Windows Store, consider using HP Recovery Manager on page 112. ● If you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery media or HP Recovery partition (select models only). Minimized Image Recovery installs only drivers and hardware-enabling applications. Even...
..., see Recovering using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to restore your computer or were purchased from the Windows Store, consider using HP Recovery Manager on page 112. ● If you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery media or HP Recovery partition (select models only). Minimized Image Recovery installs only drivers and hardware-enabling applications. Even...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... start HP Recovery Manager from the boot options menu. 3. Then it reinstalls the operating system and the software that was installed at the factory. support, go to http://www.hp.com/go to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. ● To use the Factory Reset option, you must use HP Recovery media. ● If the HP Recovery media do not work, you need for your personal data. Before beginning recovery, back up , restoring, and recovering...
... start HP Recovery Manager from the boot options menu. 3. Then it reinstalls the operating system and the software that was installed at the factory. support, go to http://www.hp.com/go to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. ● To use the Factory Reset option, you must use HP Recovery media. ● If the HP Recovery media do not work, you need for your personal data. Before beginning recovery, back up , restoring, and recovering...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... in BIOS where the computer looks for boot options. 4. Create HP Recovery media before removing the Recovery partition to boot from. 5. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - See Changing the computer boot order on -screen instructions. Select Remove Recovery Partition, and then follow the on page 113. 3. Follow the on -screen instructions. Insert the HP Recovery media you can no longer use HP Recovery media...
... in BIOS where the computer looks for boot options. 4. Create HP Recovery media before removing the Recovery partition to boot from. 5. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - See Changing the computer boot order on -screen instructions. Select Remove Recovery Partition, and then follow the on page 113. 3. Follow the on -screen instructions. Insert the HP Recovery media you can no longer use HP Recovery media...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display...
... downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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...113 starting 112 HP Recovery media creating 108 recovery 113 HP Recovery partition 112 recovery 112 removing 113 I integrated webcam light, identifying 8 internal display switch, identifying 8 internal microphone, identifying 8 J jacks audio-in (microphone) 6 audio-out (headphone) 6 network 6 RJ-45 (network) 6 K keyboard illustrated 16 product description 4 removing 58 spare part number 27, 28 keys action 12 esc 12 fn 12 L lights AC adapter 5 caps lock 10 hard drive 7 optical drive 5 power 7, 10 TouchPad 9 webcam 8 wireless 10 M mass storage devices illustrated 22 precautions 32 memory module...
...113 starting 112 HP Recovery media creating 108 recovery 113 HP Recovery partition 112 recovery 112 removing 113 I integrated webcam light, identifying 8 internal display switch, identifying 8 internal microphone, identifying 8 J jacks audio-in (microphone) 6 audio-out (headphone) 6 network 6 RJ-45 (network) 6 K keyboard illustrated 16 product description 4 removing 58 spare part number 27, 28 keys action 12 esc 12 fn 12 L lights AC adapter 5 caps lock 10 hard drive 7 optical drive 5 power 7, 10 TouchPad 9 webcam 8 wireless 10 M mass storage devices illustrated 22 precautions 32 memory module...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... 1 removing 96 spare part number 25, 26, 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109...
... 1 removing 96 spare part number 25, 26, 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109...
User Guide - Windows 7
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... hardware and software information 3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only 17 Connecting to a wired network...
... hardware and software information 3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only 17 Connecting to a wired network...
User Guide - Windows 7
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...a hard drive ...45 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Adding or replacing memory modules 49 Updating programs and drivers ...51 Cleaning your computer ...51 Cleaning the display, sides, and cover 52 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Locating your security software ...54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...56 Using firewall software ...57 Installing software...
...a hard drive ...45 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Adding or replacing memory modules 49 Updating programs and drivers ...51 Cleaning your computer ...51 Cleaning the display, sides, and cover 52 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Locating your security software ...54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...56 Using firewall software ...57 Installing software...
User Guide - Windows 7
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... specific files ...65 Restoring specific files using Windows Backup and Restore 65 Recovering the original system using HP Recovery Manager 65 What you need to know 65 Recovering using HP Recovery partition (select models only 66 Recovering using the recovery media 66 Changing the computer boot order 66 12 Specifications ...68 Input power ...68 Operating environment ...68 13 Troubleshooting and support ...69 Troubleshooting ...70 Disc drive problems ...70 Wireless connection problems 70 Cannot connect to a WLAN 71 Cannot connect to a preferred network 71 Current network security codes...
... specific files ...65 Restoring specific files using Windows Backup and Restore 65 Recovering the original system using HP Recovery Manager 65 What you need to know 65 Recovering using HP Recovery partition (select models only 66 Recovering using the recovery media 66 Changing the computer boot order 66 12 Specifications ...68 Input power ...68 Operating environment ...68 13 Troubleshooting and support ...69 Troubleshooting ...70 Disc drive problems ...70 Wireless connection problems 70 Cannot connect to a WLAN 71 Cannot connect to a preferred network 71 Current network security codes...
User Guide - Windows 7
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... following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to , click Open Network and Sharing Center, and then click Set up a personal area network (PAN) of options is sold separately. A list of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic...
... following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to , click Open Network and Sharing Center, and then click Set up a personal area network (PAN) of options is sold separately. A list of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic...
User Guide - Windows 7
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... Configuring audio settings (with your instant messaging software, capture and share video, and take still photos. WARNING! Connecting headphones You can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to adjust the volume. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to the headphone jack on your computer. To connect wireless...
... Configuring audio settings (with your instant messaging software, capture and share video, and take still photos. WARNING! Connecting headphones You can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to adjust the volume. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to the headphone jack on your computer. To connect wireless...
User Guide - Windows 7
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... to charge the battery, it was when you stopped working. NOTE: You cannot initiate any type of networking connection or perform any of information, do not initiate Sleep or Hibernation while reading from or writing to manage how your work. Using Sleep or Hibernation 33 When Sleep is initiated, the screen clears, and your work faster than when you can be changed using Power Options in any computer functions while...
... to charge the battery, it was when you stopped working. NOTE: You cannot initiate any type of networking connection or perform any of information, do not initiate Sleep or Hibernation while reading from or writing to manage how your work. Using Sleep or Hibernation 33 When Sleep is initiated, the screen clears, and your work faster than when you can be changed using Power Options in any computer functions while...
User Guide - Windows 7
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... access Setup Utility (BIOS). ● If you forget your computer. Use the arrow keys to function abnormally. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in Windows, nor is displayed, press f10. 3. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer, or exit Hibernation. NOTE: Your administrator password is not interchangeable with an administrator password set , entered, changed...
... access Setup Utility (BIOS). ● If you forget your computer. Use the arrow keys to function abnormally. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in Windows, nor is displayed, press f10. 3. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer, or exit Hibernation. NOTE: Your administrator password is not interchangeable with an administrator password set , entered, changed...
User Guide - Windows 7
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... you connect your selection to the hard drive. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. Select Start > Help and Support > Maintain. 2. You may need to access this information to locate the update later, after the download is functioning properly. 60 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Open Windows...
... you connect your selection to the hard drive. The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. Select Start > Help and Support > Maintain. 2. You may need to access this information to locate the update later, after the download is functioning properly. 60 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Open Windows...
User Guide - Windows 7
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... ESC key for Startup Menu" message is displayed at system bootup. 4. Click System Recovery in HP Recovery Manager, change the boot order for recovery discs or a recovery flash drive. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is complete, otherwise the recovery will fail. Press f9 at the bottom of recovery can obtain recovery discs for your system without the need for recovery discs: 1. Follow the on -screen instructions. Recovering using the recovery media 1. This type...
... ESC key for Startup Menu" message is displayed at system bootup. 4. Click System Recovery in HP Recovery Manager, change the boot order for recovery discs or a recovery flash drive. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you can only be used if the hard drive is complete, otherwise the recovery will fail. Press f9 at the bottom of recovery can obtain recovery discs for your system without the need for recovery discs: 1. Follow the on -screen instructions. Recovering using the recovery media 1. This type...
User Guide - Windows 7
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... connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 memory module inserting 50 removing 49 replacing...
... connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 memory module inserting 50 removing 49 replacing...