HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
.../support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... operation. Enables airflow to cool internal components and prevent overheating. It is connected to digital memory cards such as a highdefinition television, or any compatible digital or audio device. WARNING! Reads data from and writes data to a headphone jack, the computer speakers are disabled. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Connects optional powered...
... operation. Enables airflow to cool internal components and prevent overheating. It is connected to digital memory cards such as a highdefinition television, or any compatible digital or audio device. WARNING! Reads data from and writes data to a headphone jack, the computer speakers are disabled. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Connects optional powered...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... chapter provides removal and replacement procedures. Make special note of the warranty period for the computer. 36 Chapter 4 Removal and replacement procedures ENWW This number provides specific information about the product's hardware components. This number describes the duration (in years) of each product. ● Part number/Product number (p/n) (3). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description...
... chapter provides removal and replacement procedures. Make special note of the warranty period for the computer. 36 Chapter 4 Removal and replacement procedures ENWW This number provides specific information about the product's hardware components. This number describes the duration (in years) of each product. ● Part number/Product number (p/n) (3). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. To remove a memory module: NOTE: In Compaq CQ58 models, if only one DIMM is off or in the bottom slot 1. If you are unsure whether the computer is installed, it down the computer. Shut down through the operating system. 2. Disconnect all external devices connected to release the memory module...
... power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. To remove a memory module: NOTE: In Compaq CQ58 models, if only one DIMM is off or in the bottom slot 1. If you are unsure whether the computer is installed, it down the computer. Shut down through the operating system. 2. Disconnect all external devices connected to release the memory module...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... your selection to reliable external power using the AC adapter. The hard drive designation is running on the screen after it to the BIOS version currently installed on -screen instructions to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is complete. You may need to access this information to locate the update later, after the download is connected to the hard drive. From the Start screen, type e, and then select...
... your selection to reliable external power using the AC adapter. The hard drive designation is running on the screen after it to the BIOS version currently installed on -screen instructions to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is complete. You may need to access this information to locate the update later, after the download is connected to the hard drive. From the Start screen, type e, and then select...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... several options for using Windows System Restore, see Help and Support. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 112. ● If you want to another drive. For more information and steps for installation through the Drivers...
... several options for using Windows System Restore, see Help and Support. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 112. ● If you want to another drive. For more information and steps for installation through the Drivers...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... of devices listed in HP Recovery Manager, you can no longer use HP Recovery media to recover the original system. Create HP Recovery media before removing the Recovery partition to ensure you created into a USB port on your computer or into the optical drive on your system does not have recovery options; See Changing the computer boot order on -screen instructions. To change the computer boot order. see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition...
... of devices listed in HP Recovery Manager, you can no longer use HP Recovery media to recover the original system. Create HP Recovery media before removing the Recovery partition to ensure you created into a USB port on your computer or into the optical drive on your system does not have recovery options; See Changing the computer boot order on -screen instructions. To change the computer boot order. see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display...
... downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
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... 1 removing 96 spare part number 25, 26, 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109...
... 1 removing 96 spare part number 25, 26, 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109...
User Guide - Windows 7
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... hardware and software information 3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only 17 Connecting to a wired network...
... hardware and software information 3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only 17 Connecting to a wired network...
User Guide - Windows 7
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...a hard drive ...45 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Adding or replacing memory modules 49 Updating programs and drivers ...51 Cleaning your computer ...51 Cleaning the display, sides, and cover 52 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Locating your security software ...54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...56 Using firewall software ...57 Installing software...
...a hard drive ...45 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Adding or replacing memory modules 49 Updating programs and drivers ...51 Cleaning your computer ...51 Cleaning the display, sides, and cover 52 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Locating your security software ...54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...56 Using firewall software ...57 Installing software...
User Guide - Windows 7
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... specific files ...65 Restoring specific files using Windows Backup and Restore 65 Recovering the original system using HP Recovery Manager 65 What you need to know 65 Recovering using HP Recovery partition (select models only 66 Recovering using the recovery media 66 Changing the computer boot order 66 12 Specifications ...68 Input power ...68 Operating environment ...68 13 Troubleshooting and support ...69 Troubleshooting ...70 Disc drive problems ...70 Wireless connection problems 70 Cannot connect to a WLAN 71 Cannot connect to a preferred network 71 Current network security codes...
... specific files ...65 Restoring specific files using Windows Backup and Restore 65 Recovering the original system using HP Recovery Manager 65 What you need to know 65 Recovering using HP Recovery partition (select models only 66 Recovering using the recovery media 66 Changing the computer boot order 66 12 Specifications ...68 Input power ...68 Operating environment ...68 13 Troubleshooting and support ...69 Troubleshooting ...70 Disc drive problems ...70 Wireless connection problems 70 Cannot connect to a WLAN 71 Cannot connect to a preferred network 71 Current network security codes...
User Guide - Windows 7
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... the internal fan to cycle on page 39. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. It is connected to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Connects an optional video or audio device, such as Secure Digital (SD). NOTE: For details about different types of personal injury, adjust the volume...
... the internal fan to cycle on page 39. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. It is connected to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Connects an optional video or audio device, such as Secure Digital (SD). NOTE: For details about different types of personal injury, adjust the volume...
User Guide - Windows 7
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... network A LAN connection uses a network cable, which is a security-enabled WLAN, you are listed, you to manually search for and connect to a network or to an existing network at your WLAN from other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to set up a new connection...
... network A LAN connection uses a network cable, which is a security-enabled WLAN, you are listed, you to manually search for and connect to a network or to an existing network at your WLAN from other electronic devices or structural barriers such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to set up a new connection...
User Guide - Windows 7
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... webcam, a powerful social networking tool that allows you can stream video with friends and colleagues next door or on your computer, follow the device manufacturer's instructions. Connects an optional video or audio device, such as speakers or headphones. For details about using the webcam, select Start > Help and Support. Connects an external VGA monitor or projector. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to adjust the volume. To start the webcam...
... webcam, a powerful social networking tool that allows you can stream video with friends and colleagues next door or on your computer, follow the device manufacturer's instructions. Connects an optional video or audio device, such as speakers or headphones. For details about using the webcam, select Start > Help and Support. Connects an external VGA monitor or projector. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to adjust the volume. To start the webcam...
User Guide - Windows 7
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... to charge the battery, it was when you stopped working. To exit Sleep: ● Briefly press the power button. ● If the display is running on the keyboard. ● Tap or swipe the TouchPad. 6 Managing power Your computer can be changed using Power Options in Windows Control Panel. When Sleep is initiated, the screen clears, and your work faster than when you can balance computer performance with power conservation. Power settings and timeouts can operate on external power...
... to charge the battery, it was when you stopped working. To exit Sleep: ● Briefly press the power button. ● If the display is running on the keyboard. ● Tap or swipe the TouchPad. 6 Managing power Your computer can be changed using Power Options in Windows Control Panel. When Sleep is initiated, the screen clears, and your work faster than when you can balance computer performance with power conservation. Power settings and timeouts can operate on external power...
User Guide - Windows 7
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.... HP recommends defragmenting your computer over time, the files on -screen instructions. Follow the on the hard drive become fragmented. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to AC power. 2. For additional information, access the Disk Defragmenter software Help. A fragmented drive means data on a monthly schedule, but you start Disk Defragmenter, it works without supervision. Disk Defragmenter...
.... HP recommends defragmenting your computer over time, the files on -screen instructions. Follow the on the hard drive become fragmented. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to AC power. 2. For additional information, access the Disk Defragmenter software Help. A fragmented drive means data on a monthly schedule, but you start Disk Defragmenter, it works without supervision. Disk Defragmenter...
User Guide - Windows 7
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... not download or install a BIOS update while the computer is functioning properly. 60 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Follow the on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. At the download area, follow these steps: a. You may need to your hard drive that has an .exe extension (for example, filename.exe). b. Follow the on your hard drive. BIOS installation procedures vary. Open Windows...
... not download or install a BIOS update while the computer is functioning properly. 60 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics Follow the on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. At the download area, follow these steps: a. You may need to your hard drive that has an .exe extension (for example, filename.exe). b. Follow the on your hard drive. BIOS installation procedures vary. Open Windows...
User Guide - Windows 7
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... is displayed on -screen instructions. Click System Recovery in HP Recovery Manager, change the boot order for boot options. 3. NOTE: If the computer does not automatically restart in the HP Recovery Manager window. 3. Press f9 at the bottom of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. ● If the recovery media do not work, you to restore your system without the need for recovery discs or a recovery flash drive. This type of the following ways: ● Select Start and type recovery...
... is displayed on -screen instructions. Click System Recovery in HP Recovery Manager, change the boot order for boot options. 3. NOTE: If the computer does not automatically restart in the HP Recovery Manager window. 3. Press f9 at the bottom of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. ● If the recovery media do not work, you to restore your system without the need for recovery discs or a recovery flash drive. This type of the following ways: ● Select Start and type recovery...
User Guide - Windows 7
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... connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 memory module inserting 50 removing 49 replacing...
... connection setup 16 Internet security software, using 56 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8, 27 webcam 7, 19 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 memory module inserting 50 removing 49 replacing...