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Gateway Desktop Quick Start Guide - Page 1
...Choose an 'Internet Service Provider 20 Network connections 21 Surf the Net 23
Helpdesk
25
Safe Computing 25
Maintenance 25
Updates 28
Security 28
Windows Remote Assistance 33
Diagnose & Repair 34
Top Troubleshooting Cases 34
Miscellaneous Troubleshooting 39
Recovering your system 46
To recover your system 46
Recovering pre-installed software and drivers .. 46
Returning...
Gateway Desktop Quick Start Guide - Page 3
...settings and personal data for later retrieval (see page 17 for purchasing a Gateway computer!
Gateway Support Make sure you write down any error message causing the problem, and have the computer in case you encounter a problem... Quick Start & Troubleshooting Guide did not help , drivers and downloads. If you call us will ensure better and quicker service. Gateway InfoCentre To discover ...
Gateway Desktop Quick Start Guide - Page 16
... the process, you must create the set of recovery disc as soon as possible. Click on Start > All Programs > Gateway, then click on -screen instructions. Please read them carefully! 1. Quick Start & Troubleshooting Guide Gateway Recovery Management
To prepare your computer experiences problems that are not recoverable by on Gateway Recovery Management. Important: We recommend that...
Gateway Desktop Quick Start Guide - Page 18
... out the Support section: it will start a setup wizard, which will configure some basic settings. sign).
Windows Media Player Windows Media Player may have been installed by Gateway to create CDs or DVDs. If available, select the Express setup option, you start the media program installed on Help or the help while using the Internet. Remember to update InfoCentre to...
Gateway Desktop Quick Start Guide - Page 19
... the Windows Media Audio codec to decompress the file so the music can download and install the missing codec by clicking on devices with a Blu-ray drive, you may start PowerDVD by default. Playing downloaded files Downloaded files may work with your software collection (e.g. Codecs A codec is software that include DRM functions may require specific programs...
Gateway Desktop Quick Start Guide - Page 27
... settings and performance, while saving your computer and automatically creates restore points to revert to how it will not work . Helpdesk - 27 It can undo harmful changes to the Operating System (e.g. Windows System Restore does not uninstall programs. To do this , you cannot access the Windows desktop: 1. This will open System
Restore. driver installations or specific...
Gateway Desktop Quick Start Guide - Page 28
... the confirmation screen, click on Next. 2.
Quick Start & Troubleshooting Guide Enter a description to be safe online, Gateway has pre-installed Symantec's award-winning Norton Internet Security on your computer's operating system, software programs, and hardware. To keep your computer up -to-date is added to Windows Update regularly, so you to identify this
name. 3. The new...
Gateway Desktop Quick Start Guide - Page 36
....
The screen freezes when the Windows logo displays During the start -up process, Windows runs a number of the problem, disconnect the USB cable from starting. 1. Switch your computer and check if it detects incorrect settings, damaged or missing software or hardware components, the system will solve the problem entirely. When the Gateway logo appears, press F8...
Gateway Desktop Quick Start Guide - Page 38
...specific program does not work correctly, try using Windows Task Manager If you see page 37 for downloads as well. It can undo harmful changes to your computer and restore its settings...updates. Select the failing program in the top right corner of your computer, you may check the Gateway Support Website on End Task. Are there updates available for updates.
Does this problem...
Gateway Desktop Quick Start Guide - Page 43
...error message in front of problems encountered with your ISP whether the service is available.
3. Check your connection details (username, password, server phone number, email address, etc.) and restore your Internet settings, following the procedure given by your printer's manual for information about clearing paper jams.
Helpdesk - 43 Problem/Error... guide for specific instructions....
Gateway Desktop Quick Start Guide - Page 44
... has system requirements, such as the amount of your computer's specifications, please read the instructions included with a new program or hardware, please check the supplied documentation as well as installation instructions can vary from product to shut down your printer's manual for information about resolving error messages. Note: For a quick overview of memory or hard drive...
Gateway Desktop Quick Start Guide - Page 45
... Features. For further information on page 44). 2. Note: If installing an adapter card (PCI or AGP), please refer to install it properly. Note: If you encounter some problems with the card. 3. If you should perform such installation. Check your computer's specifications (see Check your computer's specifications on upgrading your system's Random Access Memory (RAM) or Processor (CPU...
Gateway Desktop Quick Start Guide - Page 46
... did not come pre-installed on your computer from your driver and application recovery disc, insert it , while giving you an option to retain all settings and personal data for recovering your system to a previous system condition. For instructions, see "Returning to a previous system condition" on page 46. Quick Start & Troubleshooting Guide This will restore your...
Gateway Desktop Quick Start Guide - Page 47
...problems, you want to complete the installation.
A confirmation message box appears. 4. Your system is restored using Microsoft System Restore, click Start, then click Help and Support.
Helpdesk - 47 Type windows...you install software or device drivers.
To return to a previous system condition
Microsoft System Restore periodically takes 'snapshots' of software and device drivers ...
Gateway Desktop Quick Start Guide - Page 48
...Troubleshooting Guide Caution: Continuing the process will erase all software and drivers that were pre-installed on page 48. This process may need to reinstall everything on your hard drive, then reinstalls Windows and all files on OK.
Gateway Recovery Management opens. 2. Recovering from within Windows...your computer experiences problems that are ... system setup. Follow...
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