Gateway NV78 Series User's Reference Guide - English
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www.gateway.com Changing notebook power settings 62 Changing the power plan 62 Changing advanced settings 64 Chapter 6: Traveling with Your Notebook . 67 Packing your notebook 68 ... recovery discs 79 Recovering pre-installed software and drivers . . 81 Returning to a previous system condition . . . . . 82 Returning your system to its factory condition . 84 Chapter 8: Troubleshooting 87 Safety guidelines 88 First steps 88 Troubleshooting 89 Audio 89 Battery 89 CD drives 89 Diskette drive (external 90 Display 91 DVD drives 92 iii
www.gateway.com Changing notebook power settings 62 Changing the power plan 62 Changing advanced settings 64 Chapter 6: Traveling with Your Notebook . 67 Packing your notebook 68 ... recovery discs 79 Recovering pre-installed software and drivers . . 81 Returning to a previous system condition . . . . . 82 Returning your system to its factory condition . 84 Chapter 8: Troubleshooting 87 Safety guidelines 88 First steps 88 Troubleshooting 89 Audio 89 Battery 89 CD drives 89 Diskette drive (external 90 Display 91 DVD drives 92 iii
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... reinstalling software and drivers that were not pre-installed, see that were pre-installed at www.gateway.com. Problem solving may be solved by following the information in "Troubleshooting" on page 87 or in the technical support pages at the factory, see "Recovering pre-installed... your system from significant hardware and software problems. For instructions, see "Creating recovery discs" on page 79. 2 Perform minor fixes. Gateway provides everything you want to reset your system to factory condition, see "Returning your system to a previous state when everything was working ...
... reinstalling software and drivers that were not pre-installed, see that were pre-installed at www.gateway.com. Problem solving may be solved by following the information in "Troubleshooting" on page 87 or in the technical support pages at the factory, see "Recovering pre-installed... your system from significant hardware and software problems. For instructions, see "Creating recovery discs" on page 79. 2 Perform minor fixes. Gateway provides everything you want to reset your system to factory condition, see "Returning your system to a previous state when everything was working ...
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... Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that did not come pre-installed on your computer, you need to Step 3 after the Gateway Application Recovery main menu opens. 2 Click the Restore ... your computer, follow that software's installation instructions. • New device drivers-If you are recovering from the factory. Gateway Recovery Management opens. - The Gateway Application Recovery main menu opens. 81 You can recover using either your pre-installed software and drivers: 1 Click (Start...
... Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that did not come pre-installed on your computer, you need to Step 3 after the Gateway Application Recovery main menu opens. 2 Click the Restore ... your computer, follow that software's installation instructions. • New device drivers-If you are recovering from the factory. Gateway Recovery Management opens. - The Gateway Application Recovery main menu opens. 81 You can recover using either your pre-installed software and drivers: 1 Click (Start...
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CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87
Gateway NV78 Series User's Reference Guide - English
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... safety guidelines: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on . 88 While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to the AC power adapter. •...Make sure that you start your notebook and contact a qualified computer technician. First steps If you have problems with your notebook, try to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you...
... safety guidelines: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on . 88 While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to the AC power adapter. •...Make sure that you start your notebook and contact a qualified computer technician. First steps If you have problems with your notebook, try to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you...
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...; Make sure that you followed each instruction. • If an error occurs in alphabetical order. Battery Battery troubleshooting is covered under "Power" on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review...
...; Make sure that you followed each instruction. • If an error occurs in alphabetical order. Battery Battery troubleshooting is covered under "Power" on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review...
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... using is full" error message • Delete unnecessary files on the diskette and try restarting your online User Guide. Occasionally diskettes are IBM-compatible. CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette...
... using is full" error message • Delete unnecessary files on the diskette and try restarting your online User Guide. Occasionally diskettes are IBM-compatible. CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette...
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... notebook may not be able to adjust the volume control in Windows, see "Adjusting the volume" on your notebook is recommended for DVI output. CHAPTER 8: Troubleshooting • Make sure the notebook is not in the tray. A dual-link cable is turned up . Occasionally discs are turned off. You may be seated...
... notebook may not be able to adjust the volume control in Windows, see "Adjusting the volume" on your notebook is recommended for DVI output. CHAPTER 8: Troubleshooting • Make sure the notebook is not in the tray. A dual-link cable is turned up . Occasionally discs are turned off. You may be seated...
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... using the built-in speakers, a set of the headphone jack, see "Playing music and movies" in and turned on your notebook. www.gateway.com • If you are using the monitor jack, use the built-in speakers, make sure that a DVD player program has been installed...notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on a television • Audio is transmitted through a monitor jack. A DVD does not produce sound on page ...
... using the built-in speakers, a set of the headphone jack, see "Playing music and movies" in and turned on your notebook. www.gateway.com • If you are using the monitor jack, use the built-in speakers, make sure that a DVD player program has been installed...notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on a television • Audio is transmitted through a monitor jack. A DVD does not produce sound on page ...
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... For more information about restoring deleted files, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. CHAPTER 8: Troubleshooting File management A file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be restored. For...
... For more information about restoring deleted files, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. CHAPTER 8: Troubleshooting File management A file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be restored. For...
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... in the diskette drive, eject it , then restart your notebook. • If your modem. For more information about troubleshooting Internet connections, click Start, then click Help and Support. www.gateway.com The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the...
... in the diskette drive, eject it , then restart your notebook. • If your modem. For more information about troubleshooting Internet connections, click Start, then click Help and Support. www.gateway.com The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the...
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CHAPTER 8: Troubleshooting You see a "Keyboard stuck" or "Key failure" error message • Make sure that nothing is resting on Web pages • Having multiple Web browsers open, ...
CHAPTER 8: Troubleshooting You see a "Keyboard stuck" or "Key failure" error message • Make sure that nothing is resting on Web pages • Having multiple Web browsers open, ...
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...an HDMI or VGA input is the best choice. 97 Media Center This section only covers problems relating to drain it . To view Media Center troubleshooting information that the keyboard port works. • If you know works to make sure that is not covered in correctly. • Remove all... the keyboard by using an aerosol can affect the video quality significantly: • Display type-Some retail TVs may need to the Gateway support Web Site at www.gateway.com. Media Center mode is available only on your keyboard, see "Using the keyboard" on . For more information about using it...
...an HDMI or VGA input is the best choice. 97 Media Center This section only covers problems relating to drain it . To view Media Center troubleshooting information that the keyboard port works. • If you know works to make sure that is not covered in correctly. • Remove all... the keyboard by using an aerosol can affect the video quality significantly: • Display type-Some retail TVs may need to the Gateway support Web Site at www.gateway.com. Media Center mode is available only on your keyboard, see "Using the keyboard" on . For more information about using it...
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98 CHAPTER 8: Troubleshooting • Type of display device-Small computer monitors for standard computer...not have an HDMI port. • VGA-If your TV includes an HDMI port, connect the HDMI cable from Gateway. You should use the built-in your notebook to a stereo system to a TV. For more information about changing...a set of headphones or external powered speakers, or connect your online User Guide. Although they offer excellent resolutions and Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses...
98 CHAPTER 8: Troubleshooting • Type of display device-Small computer monitors for standard computer...not have an HDMI port. • VGA-If your TV includes an HDMI port, connect the HDMI cable from Gateway. You should use the built-in your notebook to a stereo system to a TV. For more information about changing...a set of headphones or external powered speakers, or connect your online User Guide. Although they offer excellent resolutions and Gateway recommends using high-quality video cables that can lower video quality. • Screen resolution-By default, the notebook uses...
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... on other computers • Yes, you can. A DVR-MS file recorded to DVD can be played on -screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in Media Center mode to a DVD • Yes, you can. CHAPTER...
... on other computers • Yes, you can. A DVR-MS file recorded to DVD can be played on -screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in Media Center mode to a DVD • Yes, you can. CHAPTER...
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..., see "Left" on page 9. • Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. www.gateway.com You see a "Not enough memory" error message • Close all programs, then restart your notebook. For the location of your modem for the memory... documentation that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. Memory card reader Drive letter for additional troubleshooting information.
..., see "Left" on page 9. • Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. www.gateway.com You see a "Not enough memory" error message • Close all programs, then restart your notebook. For the location of your modem for the memory... documentation that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. Memory card reader Drive letter for additional troubleshooting information.
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... (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone service to get the correct code to temporarily disable the service. CHAPTER 8: Troubleshooting • Make sure that the modem cable is disabled before using the modem. Contact your telephone line, then check for a dial tone by plugging a working...
... (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone service to get the correct code to temporarily disable the service. CHAPTER 8: Troubleshooting • Make sure that the modem cable is disabled before using the modem. Contact your telephone line, then check for a dial tone by plugging a working...
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...or PBX line. Do not connect these devices to fix the original line. • Try connecting with just one program. • Review the troubleshooting information under "Internet" on this line, call your telephone service and have the telephone line checked for technical support. • See if the ...modem works with your telephone. These lines do not work correctly. Dial a single number (such as the modem. www.gateway.com • Disconnect any answering machine, fax machine, or printer that is a common problem that the connectors are free from corrosion and all...
...or PBX line. Do not connect these devices to fix the original line. • Try connecting with just one program. • Review the troubleshooting information under "Internet" on this line, call your telephone service and have the telephone line checked for technical support. • See if the ...modem works with your telephone. These lines do not work correctly. Dial a single number (such as the modem. www.gateway.com • Disconnect any answering machine, fax machine, or printer that is a common problem that the connectors are free from corrosion and all...
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... on page 9. • If the modem shares the telephone line with the modem connection. • Shut down and restart your modem, then click Properties. CHAPTER 8: Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 33.6K.
... on page 9. • If the modem shares the telephone line with the modem connection. • Shut down and restart your modem, then click Properties. CHAPTER 8: Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 33.6K.
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... modem, it dials and connects • When your modem tries to connect to close the Phone and Modem Options dialog box. If information about modem troubleshooting, click Start, then click Help and Support. Help For more information about the modem appears, the modem passed diagnostics. The Control Panel window opens. 2 Click... acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. www.gateway.com 7 Click the Diagnostic tab, then click Query Modem.
... modem, it dials and connects • When your modem tries to connect to close the Phone and Modem Options dialog box. If information about modem troubleshooting, click Start, then click Help and Support. Help For more information about the modem appears, the modem passed diagnostics. The Control Panel window opens. 2 Click... acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. www.gateway.com 7 Click the Diagnostic tab, then click Query Modem.