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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
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... and the modem connection. An uninterruptible power supply (UPS) supplies battery power to a surge protector, which absorbs voltage surges and prevents them from power source problems Warning High voltages can increase to save your work and shut down your computer. If you type. • Do not slouch forward or lean far...
... and the modem connection. An uninterruptible power supply (UPS) supplies battery power to a surge protector, which absorbs voltage surges and prevents them from power source problems Warning High voltages can increase to save your work and shut down your computer. If you type. • Do not slouch forward or lean far...
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..., defragment files, and back up files. 63 Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. Whenever BigFix detects a problem, it alerts you can use to open BigFix. To fix the problem, click on the Internet. www.gateway.com Using BigFix BigFix monitors your computer for...
..., defragment files, and back up files. 63 Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. Whenever BigFix detects a problem, it alerts you can use to open BigFix. To fix the problem, click on the Internet. www.gateway.com Using BigFix BigFix monitors your computer for...
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... click Computer. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that you use your computer several minutes. If you encounter hard drive problems. To check the hard drive for errors, click Properties, then click the Tools tab. 3 Click Check...examines the hard drive for errors. Important Error checking cannot scan a drive while the drive is checked for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on -screen instructions. 66
... click Computer. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that you use your computer several minutes. If you encounter hard drive problems. To check the hard drive for errors, click Properties, then click the Tools tab. 3 Click Check...examines the hard drive for errors. Important Error checking cannot scan a drive while the drive is checked for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on -screen instructions. 66
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...surge protector, make sure that it is turned on. • If a peripheral device does not work, make sure that you have problems with your computer, try these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable... information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure...
...surge protector, make sure that it is turned on. • If a peripheral device does not work, make sure that you have problems with your computer, try these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable... information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure...
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... software. For more information, see "Identifying optical drive types" on page 24. • Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have a DVD drive. CD or DVD drives The computer does not recognize ...is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. 73 Add-in alphabetical order. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 92. Audio See "Sound" on page 78. To identify...
... software. For more information, see "Identifying optical drive types" on page 24. • Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have a DVD drive. CD or DVD drives The computer does not recognize ...is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. 73 Add-in alphabetical order. www.gateway.com Troubleshooting Troubleshooting topics are listed in cards See "Expansion cards" on page 92. Audio See "Sound" on page 78. To identify...
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...then click Help and Support. Caution All deleted files will be the result of a defective area on page 64. For instructions on fixing hard drive problems, see a "General failure reading drive C" error message • If a diskette is full, copy any files not regularly used to reinstall the ... unnecessary files from the hard drive using Disk Cleanup. You see "Deleting unnecessary files" on page 93. To fix hard drive problems, run the error checking program. www.gateway.com Hard drive You see a "Non-system disk" or "disk error" error message • Eject the diskette from the ...
...then click Help and Support. Caution All deleted files will be the result of a defective area on page 64. For instructions on fixing hard drive problems, see a "General failure reading drive C" error message • If a diskette is full, copy any files not regularly used to reinstall the ... unnecessary files from the hard drive using Disk Cleanup. You see "Deleting unnecessary files" on page 93. To fix hard drive problems, run the error checking program. www.gateway.com Hard drive You see a "Non-system disk" or "disk error" error message • Eject the diskette from the ...
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CHAPTER 6: Troubleshooting Internet See also "Modem (dial-up)" on page 85. See your setup poster to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have been made correctly. • Make sure that your account with your ISP is ... the error message still appears, disconnect from the ISP connection and close your ISP technical support for help. • Make sure that the connections have a problem with your ISP may be having technical difficulties.
CHAPTER 6: Troubleshooting Internet See also "Modem (dial-up)" on page 85. See your setup poster to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have been made correctly. • Make sure that your account with your ISP is ... the error message still appears, disconnect from the ISP connection and close your ISP technical support for help. • Make sure that the connections have a problem with your ISP may be having technical difficulties.
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Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Clean the keyboard and turn off your computer, a progressive scan display device with a VGA input is the best choice. • Quality of video source-... and unplug the keyboard. If the keyboard does not work after it dries, you may provide lower quality video. Media Center This section only covers problems relating to Media Center mode. The video displayed from Media Center is available only on computer displays. Let the keyboard dry before using it again...
Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Clean the keyboard and turn off your computer, a progressive scan display device with a VGA input is the best choice. • Quality of video source-... and unplug the keyboard. If the keyboard does not work after it dries, you may provide lower quality video. Media Center This section only covers problems relating to Media Center mode. The video displayed from Media Center is available only on computer displays. Let the keyboard dry before using it again...
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...information about changing the screen resolution, see the "Customizing Windows" chapter in the online User Guide. • Size of connection used-You can cause problems and affect the video quality. The Media Center has two video outputs: • VGA-If your computer's video signal uses, and may need to... lower the computer's screen resolution to 800 × 600 or 640 × 480. Gateway recommends using high-quality video cables that your TV includes a VGA port, connect the VGA cable from the computer's S-Video Out port to the TV...
...information about changing the screen resolution, see the "Customizing Windows" chapter in the online User Guide. • Size of connection used-You can cause problems and affect the video quality. The Media Center has two video outputs: • VGA-If your computer's video signal uses, and may need to... lower the computer's screen resolution to 800 × 600 or 640 × 480. Gateway recommends using high-quality video cables that your TV includes a VGA port, connect the VGA cable from the computer's S-Video Out port to the TV...
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... the Memory Diagnostic Tool: • Click (Start), type Memory Diagnostic Tool, then press ENTER. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on...
... the Memory Diagnostic Tool: • Click (Start), type Memory Diagnostic Tool, then press ENTER. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on...
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.... 5 Make sure that all screws in the Search Help box, then press ENTER. • Disconnect any answering machine, fax machine, or printer that is a common problem that makes a difference. You can tolerate and still work with a different communications program. Listen to the Internet • The ISP may be having technical difficulties..., or PBX line. The faster the modem, the less line noise it can also call your telephone. The telephone line may be too noisy. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are correct.
.... 5 Make sure that all screws in the Search Help box, then press ENTER. • Disconnect any answering machine, fax machine, or printer that is a common problem that makes a difference. You can tolerate and still work with a different communications program. Listen to the Internet • The ISP may be having technical difficulties..., or PBX line. The faster the modem, the less line noise it can also call your telephone. The telephone line may be too noisy. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are correct.
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... the modem connection. • Shut down and restart your modem, then click Properties. Some telephone cables do not meet required cable standards and may cause problems with another modem is limited to 33.6K. The Control Panel window opens. 3 Click Hardware and Sound, then click Phone and Modem Options.
... the modem connection. • Shut down and restart your modem, then click Properties. Some telephone cables do not meet required cable standards and may cause problems with another modem is limited to 33.6K. The Control Panel window opens. 3 Click Hardware and Sound, then click Phone and Modem Options.
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.... Gateway provides everything you are using external speakers: • Make sure that the speakers are turned on. • See the speaker setup poster to recover your system You can solve most conditions. Problem solving may also involve re-installing some or all of software and...the universal jacks are turned up. Type the phrase sound troubleshooter in "Troubleshooting" on page 31. Recovering your system under most computer problems by following the information in the Search Help box, then press ENTER. For more information about sound troubleshooting, click Start, then click...
.... Gateway provides everything you are using external speakers: • Make sure that the speakers are turned on. • See the speaker setup poster to recover your system You can solve most conditions. Problem solving may also involve re-installing some or all of software and...the universal jacks are turned up. Type the phrase sound troubleshooter in "Troubleshooting" on page 31. Recovering your system under most computer problems by following the information in the Search Help box, then press ENTER. For more information about sound troubleshooting, click Start, then click...
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... correctly. You can perform a partial recovery by using Gateway Recovery Center. 94 For instructions, see "Using Microsoft System Restore" on page 99. • If nothing else has solved the problem and you must have stopped working correctly, the problem may be solved by returning your system, you need ...to recover software that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be to reinstall Windows from a set of software or hardware have a DVD-compatible drive to use these options.) • To re-...
... correctly. You can perform a partial recovery by using Gateway Recovery Center. 94 For instructions, see "Using Microsoft System Restore" on page 99. • If nothing else has solved the problem and you must have stopped working correctly, the problem may be solved by returning your system, you need ...to recover software that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be to reinstall Windows from a set of software or hardware have a DVD-compatible drive to use these options.) • To re-...
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... a restore point manually. For instructions, see "Manually creating a restore point" on page 101. You can return to one of these restore points to -resolve software problems, you install software or device drivers. In most cases of hard-to get your system settings and saves them as restore points. CHAPTER 6: Troubleshooting Using...
... a restore point manually. For instructions, see "Manually creating a restore point" on page 101. You can return to one of these restore points to -resolve software problems, you install software or device drivers. In most cases of hard-to get your system settings and saves them as restore points. CHAPTER 6: Troubleshooting Using...
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... and any of the window, click Create a restore point or change settings, then click Next. Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. The System Properties dialog box opens to its factory condition. The restore point is...
... and any of the window, click Create a restore point or change settings, then click Next. Recovering your system to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. The System Properties dialog box opens to its factory condition. The restore point is...
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...Telephone support Before calling Gateway Customer Care If you have a technical problem with it. If you use a surge protector, make sure that it according to the instructions provided with your computer is supplying power. If you did not purchase the hardware or software from Gateway, see : •... a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have "how to" questions about using a program, see the manufacturer...
...Telephone support Before calling Gateway Customer Care If you have a technical problem with it. If you use a surge protector, make sure that it according to the instructions provided with your computer is supplying power. If you did not purchase the hardware or software from Gateway, see : •... a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have "how to" questions about using a program, see the manufacturer...
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... troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services...assistance for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. CHAPTER 6: Troubleshooting Telephone numbers Gateway offers a wide range of your questions: Resource Service description How to a Gateway Customer Care representative about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues...
... troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services...assistance for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. CHAPTER 6: Troubleshooting Telephone numbers Gateway offers a wide range of your questions: Resource Service description How to a Gateway Customer Care representative about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues...
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...Compliance accessories: The accessories associated with this information must accept any interference received, including interference that you disconnect the equipment until the problem is connected. Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA ...to the State of RENs should not exceed five (5.0). The telephone company may be connected to a line, as determined by Gateway could affect the operation of this device causes harm to the telephone network, the telephone company will provide advance notice in order...
...Compliance accessories: The accessories associated with this information must accept any interference received, including interference that you disconnect the equipment until the problem is connected. Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA ...to the State of RENs should not exceed five (5.0). The telephone company may be connected to a line, as determined by Gateway could affect the operation of this device causes harm to the telephone network, the telephone company will provide advance notice in order...