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8511050 - Gateway Computer User Guide - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8511050 - Gateway Computer User Guide - Page 10
... purchase upgrades for your computer, type your computer. Upgrade Center
Click Upgrade Center to access product documentation, specifications, and guides for BIOS and driver upgrades.
Resources
Click Resources to access utilities to view information about your computer. Customer Service
Click Customer Service to help you get a list of all Gateway computers. To view support documents...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
... the
online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you
performed and make sure that
all connections are correctly grounded before accessing internal components. The
message may help .
Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these...
8511050 - Gateway Computer User Guide - Page 72
...troubleshooting Internet connections, click Start, then click Help and Support.
If you do not have a problem with your ISP technical support for help.
■ Make sure that the modem cable is having technical difficulties.
Contact your Internet service provider (ISP) is set...still get the error, your browser, then reconnect and open the browser. Help and Support
For more ...
8511050 - Gateway Computer User Guide - Page 74
...
You see a "Not enough memory" error message Close all programs, then restart your computer. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Memory card reader
Drive letters for the memory card slots do not appear...
8511050 - Gateway Computer User Guide - Page 77
...modem, then click Properties. You may cause problems with the modem connection.
■ Shut ...noisy when it begins handshaking. www.gateway.com
71 See "Desktop PC Back...error such as port already open programs. 2 Click Start, then click Control Panel. If your computer.
■ Run Windows modem diagnostics. If information about modem troubleshooting, click Start, then
click Help and Support...
8511050 - Gateway Computer User Guide - Page 80
... free of debris.
For more information about setting up a network in your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to control precisely, cleaning the mouse will likely improve its accuracy. Help and Support
For more information about network troubleshooting, click Start, then
click Help and...
8511050 - Gateway Computer User Guide - Page 82
...opens. Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support. See the printer documentation for instructions for instructions on installing the printer driver. Most printers ...gateway.com To make sure that the printer is not set to clear the check mark. The Printers and Faxes window
opens.
3 Right-click the name of paper" error...
8511050 - Gateway Computer User Guide - Page 83
...about sound troubleshooting, click Start, then
click Help and Support.
Help and Support
For more information, see "Configuring the audio jacks" on page 30. www.gateway.com
77...Troubleshooting
You are not getting sound from the speakers ■ Make sure that the speakers are turned on.
■ Make sure that mute controls are turned off. For more information, see the speaker setup...
8511050 - Gateway Computer User Guide - Page 88
... Fast or Gigabit Ethernet components.
Important
Check local code requirements before installing Ethernet cable or other wiring in your home or office. Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway.com Your municipality may require you or your electrician must install special Ethernet cables in your home or office. Ethernet...
8511050 - Gateway Computer User Guide - Page 106
...or where it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case) - Page 6
... ■ Maintenance and troubleshooting ■ Legal notices
To access the User Guide:
■ Click Start, All Programs, then click Gateway Documentation.
2 Accessing the User Guide
In addition to your model of Gateway computer. The User Guide is an in-depth, easy-to-read manual that are specific to this guide
This guide includes information and maintenance instructions that includes...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case) - Page 44
... and specifications of your computer is capable of using RAID, the RAID feature is enabled, you can access the RAID setup
Creating ...a RAID volume
Because RAID can be configured so many ways, this procedure covers only the basics.
The BIOS Setup utility opens. 3 Select the Advanced menu, then select Drive Configuration. 4 Change the ATA/IDE Mode to Enhanced. 5 Change the SATA...
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