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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 9
... current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site
Gateway Web site
Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us
www.gateway.com
3 Visit the Gateway Support Web...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 28
... selection
A power supply is typically set to this switch is supplied at 230 volts at 50 Hz.
Chapter 3: Getting Started
Protecting from reaching your computer is supplied at a nominal 115 volts at the factory.
Protect your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems
During a power surge, the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Help and Support
For more information about troubleshooting, click Start, then click
Help and Support.
Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that the AC power adapter is connected...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
..., you are using a dial-up correctly. OR - See "Desktop PC Back" on page 68.
Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com
Contact your ISP technical support for help.
■ Make sure that your account with...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... computer. Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow.
Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com Type the keyword memory
error...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... data, or if you can turn down and restart your computer.
■ Run Windows modem diagnostics.
See "Desktop PC Back" on page 12 to make sure that the connections...Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then
click Help and Support. You may cause problems with your computer. To run modem diagnostics:
1 Close all open or the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
...; Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is clean and free of debris. Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. For more information about setting up a network in your password Make sure that the optical...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... more information about printer troubleshooting, click Start, then
click Help and Support. The Printers and Faxes window
opens.
3 Right-click the name of paper" error message After adding paper, make sure that you want to add additional memory to work offline. See the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... up. www.gateway.com
77 For more information, see "Adjusting the volume" on page 30.
■ Make sure that mute controls are turned off. Help and Support
For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly.
Sound
Troubleshooting
You are...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
...runs at three different speeds.
Using a router
The most common way to set up an Ethernet network is available at 1000 Mbps. A DHCP network ...Computer
Introduction to each computer or network device.
82
www.gateway.com Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is Dynamic Host Control Protocol (DHCP) using a router. Important
Check local code requirements before installing...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... with them could fall into such power lines or circuits.
Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 110
... 11, 13
DIMM
See memory directional keys 27 diskette
drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives
CD 11, 37
diskette 34
DVD 11, 37
identifying drive...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 115
... 74 passwords 74 power 75 printer 75 safety guidelines 60
screen 64, 72
screen area 72 screen resolution 72 technical support 78 telephone support 78
Web site connection speed 66
turning off computer 11, 24, 25 turning on computer 11, 23
tutoring fee-based 80
TV out (S-Video out) jack 13
U uninterruptible power supply (UPS) 17, 22
updating device drivers 3
updating...
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