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8511050 - Gateway Computer User Guide - Page 10
...upgrades.
Upgrade Center
Click Upgrade Center to get a list of all Gateway computers. Resources
Click Resources to access utilities to help you get drivers specific to get the latest software updates for your drivers. Click Call Us to your computer. For more information, see "Telephone support" on page 78.
4
www.gateway.com By entering your serial number you manage your model...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
... Instead, unplug your computer is not full. ■ If an error message appears on page 50.
Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. First steps
If you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com For more information...
8511050 - Gateway Computer User Guide - Page 72
... page 68. Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com Help and Support
For more information, "Modem (dial-up )" on page 68. If you do not have a problem with your ISP is set up modem, make sure...
8511050 - Gateway Computer User Guide - Page 73
...
www.gateway.com
67 Keyboard
The keyboard does not work after it dries, you may need to replace it again.
Contact your computer.
Clean the keyboard and turn off your computer and... a key is set up correctly. Troubleshooting
■ The condition of the telephone lines in your residence or at your local telephone service
■ The condition of the Internet computers to which you...
8511050 - Gateway Computer User Guide - Page 74
Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help...
8511050 - Gateway Computer User Guide - Page 77
... noisy when it dials and connects When your computer. You may cause problems with no data, or if you can turn down and restart your computer.
■ Run Windows modem diagnostics. The Control Panel window opens.
If information about modem troubleshooting, click Start, then
click Help and Support. Troubleshooting
The modem is not recognized by your...
8511050 - Gateway Computer User Guide - Page 80
... works. Contact your home, see "Networking Your Computer" on page 81.
Passwords
Your computer does not accept your password Make sure that CAPS LOCK is clean and free of debris. Make sure that the optical sensor is turned off, then retype the password.
74
www.gateway.com
Chapter 6: Troubleshooting
Mouse
The mouse does not work ■ Make...
8511050 - Gateway Computer User Guide - Page 82
... for instructions for instructions on installing the printer driver. See the guide that you want to add additional memory to work offline:
1 Click Start, then click Control Panel. The Printers and Faxes window
opens.
3 Right-click the name of paper" error message After adding paper, make sure that the printer is not set to the printer. Help and Support...
8511050 - Gateway Computer User Guide - Page 83
..." on page 30.
■ Make sure that the universal jacks are configured correctly. www.gateway.com
77 For more information about sound troubleshooting, click Start, then
click Help and Support.
Help and Support
For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that mute controls are turned up...
8511050 - Gateway Computer User Guide - Page 88
... an Ethernet network, you to obtain a permit and hire a licensed installer. Using a router
The most common way to each computer or network device.
82
www.gateway.com
Chapter 7: Networking Your Computer
Introduction to build computer networks in the home. Important
Check local code requirements before installing Ethernet cable or other wiring in your home or office. Business...
8511050 - Gateway Computer User Guide - Page 106
... fall into such power lines or circuits.
Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8511050 - Gateway Computer User Guide - Page 112
... cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31...
8511050 - Gateway Computer User Guide - Page 115
... contacting 78 tutorial service 79 telephone support 78 testing network 92
training CD 80 classroom 80 Gateway Learning Libraries 80 Learn With Gateway 80
troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive 63 display 64
DVD drive 61, 64 DVD/CD drive...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case) - Page 6
... on the following topics:
■ Help and technical support ■ Setting up and starting your computer ■ Using and customizing Windows and other computer information, see your hard drive. Accessing the User Guide
In addition to this guide
This guide includes information and maintenance instructions that are specific to -read manual that includes information on your online User...
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