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8511050 - Gateway Computer User Guide - Page 10
... that Gateway supports. Click the arrow button to open the Select Your Computer Product box, then click your model number to your account and general information about warranties and special offers.
Click Call Us to get drivers specific to access product documentation, specifications, and guides for your computer, type your serial number you manage your drivers. Customer Service...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
...you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com
Type the keyword troubleshooting in a program, see "Preventing static electricity discharge" on page 50. Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that the AC power adapter is...
8511050 - Gateway Computer User Guide - Page 72
...make sure that your account with your ISP technical support for help.
■ Make sure that the ...error, your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network jack.
Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway...
8511050 - Gateway Computer User Guide - Page 74
... Computer window ■ Reboot your computer. Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow.
Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Chapter 6: Troubleshooting
Memory
You...
8511050 - Gateway Computer User Guide - Page 77
... with your computer.
■ Run Windows modem diagnostics. www.gateway.com
71 If no modem information is... an error such as port already open programs. 2 Click Start, then click Control Panel.
Help and Support
For...troubleshooting, click Start, then
click Help and Support. If your modem, then click Properties. The modem is noisy when it begins handshaking. You may cause problems...
8511050 - Gateway Computer User Guide - Page 80
... retype the password.
74
www.gateway.com The ...Passwords
Your computer does not accept your password Make sure that the optical sensor is clean and free of debris. For more information about setting up a network in the Search box
, then
click the arrow.
Chapter 6: Troubleshooting...Support
For more information about network troubleshooting, click Start, then
click Help and Support....
8511050 - Gateway Computer User Guide - Page 82
...; Wait until files have an online/offline button that the printer is not set to press after adding paper.
76
www.gateway.com If your printer for adding additional memory. See the printer documentation for instructions for instructions on installing the printer driver. See the guide that the printer is online. To make sure that you need to...
8511050 - Gateway Computer User Guide - Page 83
Type the keyword sound troubleshooter
in the Search box
, then click the arrow. For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. Help and Support
For more information, see "Adjusting the volume" on page 30.
■ If you are using...
8511050 - Gateway Computer User Guide - Page 88
... permit and hire a licensed installer.
Chapter 7: Networking Your Computer
Introduction to Networking
An Ethernet network consists of two or more computers connected together through an Ethernet cable. To create an Ethernet network, you to each computer or network device.
82
www.gateway.com Important
Check local code requirements before installing Ethernet cable or other wiring in...
8511050 - Gateway Computer User Guide - Page 106
... and disconnect the antenna or cable system. Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8511050 - Gateway Computer User Guide - Page 112
... 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 83, 89
connecting 31
DSL 31, 83, 89 jack 13, 31
protecting from power surge 22 troubleshooting 68 monitor cleaning 47 port 14 troubleshooting 72
www.gateway.com
8511050 - Gateway Computer User Guide - Page 115
... power supply (UPS) 17, 22
updating device drivers 3
updating Windows 42
UPS 17, 22 USB port 11, 14, 32
V
video playing 39 S-Video out jack 13
virus protecting against 43 removing with Norton Internet Security 43
voltage switch 13 volume
adjusting 30 adjusting modem 71 controls 30 muting 30 troubleshooting 77
W
WAN IP Address 91 Web site
Gateway 3 Windows...
8511051 - Gateway Computer Setup Poster - Page 1
... system from power fluctuations, use a surge protector.
7 Connect the speakers (optional)
Follow the instructions provided inside the speaker box.
8 Turn on the monitor and computer
1
Speakers may vary
WARNING! If you need help after you complete the Windows setup. If you need help while setting up your computer, call our Automated Troubleshooting System at support.gateway.com...
8511051 - Gateway Computer Setup Poster - Page 2
...automatically download and install the latest updates.
You can set up your computer from that has been included on your documentation
For information about updating Windows, click Start, All Programs, then click Windows Update. For more information about using your Gateway computer, see the program's online help resources
Customer Care information
Online Support: Tech Support Phone...
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